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Measuring Service Quality - A Reexamination And Extension

ARTICLE in JOURNAL OF MARKETING JULY 1992


Impact Factor: 5.47 DOI: 10.2307/1252296

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J. Joseph Cronin. Jr. Steve Taylor


Florida State University Illinois State University
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Retrieved on: 10 December 2015
Measuring Service Quality: A Reexamination and Extension
Cronin, J Joseph, Jr;Taylor, Steven A
Journal of Marketing; Jul 1992; 56, 3; ABI/INFORM Global
pg. 55

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