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← A
← PROJECT REPORT
← ON
← EMPLOYEE SATISFACTION SURVEY

← SUBMITTED TO

← EMPI B-SCHOOL, NEW DELHI
← In partial fulfilment of the requirement for the award of the
Post Graduate Programme of
← RESEARCH & BUSINESS ANALYTICS

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← 2008-2010


← SUBMITTED BY

DEEPIKA TYAGI

← submitted to
← Mr. David Easow
← Director, Vc-Magtics

← INDEX

2
← Sr. ← Title ← Page No
No
← 1 ← Acknowledgement ← 03

← 2 ← Employee Satisfaction Survey ← 04

← 3 ← Company Profile ← 05

← 4 ← Exclusive Summary ← 07

← 5 ← Objectives Of Survey ← 08

← 6 ← Research Methodology ← 09

← 7 ← Graphical Analysis of The ← 11


Questionnaire

← 8 ← Areas To Improving ← 37

← 9 ← Questionnaire ← 38

← 10 ← Bibliography ← 41

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← 11 ← Spreadsheet ← 42

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← ACKNOWLEDGEMENT


← Before I go on to elaborate and explain this
exhaustive piece of work, I would first and foremost like
to express my heartfelt gratitude to a few people who
have contributed to the successful completion of my
thesis.

← Heading the list is my guide Prof. NAGRANI
without whose invaluable support and constant guidance
this thesis would not have seen the light of day.

← I would like to thanks Mr. Vinay Agarwal (Vice
President) and Mr. Anant Kumar Singh (HR Manager) Of
TEVA API INDIA LTD. And all the respondents who spent
their valuable time to reply of my questions and therefore
helped me reach a conclusion. And lastly to my parents
who bear the expense of my project.


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← Employee Satisfaction Surveys


← The most common purpose for surveying employees
is satisfaction. Employee satisfaction surveys deal with
workplace issues, such as benefits, commitment to
diversity, and effective communications. The data from
these surveys helps paint a portrait of employee attitudes
and opinions. These kinds of surveys are particularly
useful after a company has undergone some sort of
change, such as a layoff, an acquisition, or a new
department head. They also help employers isolate the
root causes of persistent problems, such as low
productivity or high expenses.

← Employee satisfaction surveys help employers
measure and understand their employees' attitude,
opinions, motivation, and general satisfaction with their
work environment. Use employee satisfaction surveys to
inform employee decision making, benefits, work needs
and more.


← Employee satisfaction surveys provide valuable
data that can ultimately save your company money. Our
employee satisfaction surveys can:

← >> Measure employee satisfaction levels
← >> Track changes in employee satisfaction over
time
← >> Improve overall satisfaction and retention

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← COMPANY PROFILE


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← Teva Pharmaceutical Industries Ltd. Is a global


pharmaceutical company specializing in the development,
production and marketing of generic and proprietary
branded pharmaceuticals as well as active pharmaceutical
ingredients. Teva is among the top 20 pharmaceutical
companies and among the largest generic pharmaceutical
companies in the world.
← Teva of Israel, the world's largest generics
company, made a quiet entry into the Indian market
some two-and-a-half years ago when it acquired JK
Industries' pharmaceuticals business.

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← In the last one year, the company was reported to
be in talks with some leading Indian companies for an
acquisition. What added grist to the rumour mills was its
appointment of DS Brar, the former Ranbaxy honcho, as
its advisor in India.

← The backbone of Teva Pharmaceutical Industries is
its world-leading generic pharmaceuticals business.
Through subsidiary Teva Pharmaceuticals USA, the
company makes generic versions of brand-name
antibiotics, heart drugs, heartburn medications, and more
-- in all about 300 generic products. Teva's US generic
products include equivalents of such blockbusters as
antidepressant Prozac and cholesterol drug Mevacor.

← The company, Israel's top drug maker, also develops
and manufactures proprietary drugs, including multiple
sclerosis treatment Copaxone and Parkinson's disease
treatment Azilect. Its active pharmaceutical ingredients
division makes drug components for Teva and other
pharmaceutical manufacturers.



← EXECUTIVE SUMMARY

← The compiled report signifies level of employee


satisfaction in TEVA API INDIA LTD. Most of the
employees are satisfied with this company.
← Company has a very good image among its
employees.

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← Most of the employees know company’s strategy;
they have confidence in its leadership. Employees are
satisfied with this company.

← Most of the Employees are getting appropriate
recognition for their contribution. TEVA providing fair
salary to its employees for their work.

Teva as an organization really has a very bright future


because of its environment.

Organization is like a family where employees have to put


share of responsibilities and work in accordance with the
organization goal.

As far as employer-employee relationship is concerned


working in TEVA is very satisfactory. People always get
chance to show their talents and get recognized.
Management is quit approachable.



← OBJECTIVES OF SURVEY


o Measure job satisfaction of the employees of TEVA API
INDIA LTD.

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o To assess the general attitude of the employees
towards TEVA API INDIA LTD.

o To assess the level of commitment across process and
facilities.

o To analyze the strengths and weakness of TEVA as an
organization

o To help the management of the company to know


about the actions to be taken to increase the level of
satisfaction of the employees.





RESEARCH METHODOLOGY



RESEARCH PROCESS
Different steps are to be followed in the research process

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and they are explained as below:

1. PROBLEM SOLVING
This is the basic step in the research process. It is well
said, “A problem well defined is half solved” here the
problem is “To analyze the attitudes of the employees
regarding the various benefits provided to them by TEVA
API INDIA LTD.”

2. RESEARCH DESIGN
Once the problem is defined the next step is the Research
Design. Research design is the basic framework, which
provides guidelines for the rest of the research process.

The research design for this project is descriptive research


design as descriptive studies attempt to obtain a complete
and accurate description of this situation. So in this study
full description of the attitudes of the employees
regarding the benefits provided to them will be known so
it is a descriptive study.

3. SAMPLING DESIGN
The sampling design used in this project is QUOTA
SAMPLING, as the sample of the employees for the survey
were selected from the organization from different quotas
as some managers were intervened, some executives and
few operators.

4. POPULATION
The total element of the universe from which the sample
is to be selected to be studied is known as population.
The populations of my research are the employees of
TEVA API INDIA LTD.

5. SAMPLE SIZE
The sample sizes for my project are 30 employees
working in the organization,

DATA COLLECTION
Following are the sources for the collection of data:
 Primary source

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 Secondary source

DATA COLLECTION METHODS

There are three main methods of data collection


 Observation
 Experimentation
 Survey
 Direct interview method
I have selected survey method of data collection.

This is one of the common and widely used methods for


primary data collection. We can gather wide range of
valuable information about the behavior of the employee’s
viz. attitude, motive and options etc.

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← GRAPHICAL ANALYSIS
← OF THE QUESTIONNAIRE

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← 1. How long has you worked for Teva API India
LTD.?
← Less than one year 
← One year to less than two years 
← Two years to less than five years 
← Five years to less than ten years 
← Ten years or more 

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Count

2
4
6
8

1
Analysis: -

Less than one year

3
One year to Less than two year
7

Question 1
Two year to less than five year
3

Five year to less than ten year


9

Ten year or more

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Bars show counts

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← S ← Work with TEVA ← Val ← Perce
r.no ue ntage
← 1 ← Less than one year ← 8 ← 26.67
%
← 2 ← One year to less than two ← 3 ← 10.00
year %
← 3 ← Two year to less than five ← 7 ← 23.33
year %
← 4 ← Five year to less than ten ← 3 ← 10.00
year %
← 5 ← Ten year or more ← 9 ← 30.00
%

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← ← To ← 30 ← 100%
tal

← COMMENT: - 30% employees are working more


than ten year with TEVA, 26.67% working from less than
one year , 23.33% working from more than two year,
10% are working from one year and 10% employees are
working from more than five year with this company.





← 2. Overall, how satisfied are you with Teva API


India LTD. as an Employee?
← (a) Very Satisfied (b) Satisfied
← (c) Neither Satisfied nor dissatisfied
← (d) Dissatisfied (e) Very Dissatisfied
← Analysis: -

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17

Bars show counts

15 13

10
Count

0
Very satisfied Satisfied

Question 2

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← ← Satisfaction Level ← Va ← Perce
S.no lue ntage
← ← Very Satisfied ← 13 ← 43.33
1 %
← ← Satisfied ← 17 ← 56.67
2 %
← ← Neither Satisfied nor ← 0 ←
3 dissatisfied
← ← Dissatisfied ← 0 ←
4
← ← Very dissatisfied ← 0 ←
5

21
← ← TO ← 30 ← 100%
TAL

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← COMMENT: - 56.67% employees of the company
are satisfied with this company as an employee 43.33%
employees are very satisfied. Nobody is dissatisfied



← 3. How satisfied are you that you understand


the long-term strategy of Teva API India LTD.?
← (a) Very Satisfied (b) Satisfied
← (c) Neither Satisfied nor dissatisfied
← (d) Dissatisfied (e) Very Dissatisfied
← Analysis: -

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17

Bars show counts

15

12

10
Count

1 1

0
Satisfied
Very satisfied Neither satisfied nor dissatisfied
Question 3

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← ← Satisfaction Level ← Va ← Perce
S.no lue ntage
← ← Very Satisfied ← 12 ← 40.00
1 %
← ← Satisfied ← 17 ← 56.67
2 %
← ← Neither Satisfied nor ← 1 ← 3.33
3 dissatisfied %
← ← Dissatisfied ← 0 ←
4
← ← Very dissatisfied ← 0 ←
5

25
← ← TO ← 30 ← 100%
TAL

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← COMMENT: - Most of the employees (56.67%) are
satisfied that they understand the long term strategy of
TEVA, some of them (40%) very satisfied and very less
no (3.33%) of employee is neither satisfied nor
dissatisfied.



← 4. Do you understand what Company Teva API


India LTD. as a Company, is trying to achieve?
← (a) Yes (b) No
← Analysis:-

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29
30
Bars show counts

20
Count

10

1 1

0
Yes No
Question 4

← ← Understanding ← Va ← Perce
S.no Level lue ntage
← ← Yes ← 29 ← 96.67
1 %
← ← No ← 1 ← 3.33
2 %

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← ← T ← 30 ← 100
OTAL %

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← COMMENT: - Majority of the employees (96.67%) of
the company understand what is company’s objective &
goal, less no of employee (3.33%) don’t understand what
company TEVA API INDIA LTD. As a company is trying to
achieve







← 5. Do your work gives you a feeling of personal


accomplishment?
← (a) Yes (b) No

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← Analysis: -

25

Bars show counts


25

20

15
Count

10

Yes No
Question 5




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← ← ← Val ← Perce
S.no ue ntage
← ← Yes ← 25 ← 83.33
1 %
← ← No ← 05 ← 16.67
2 %

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← ← T ← 30 ← 100%
OTAL

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← COMMENT:- Most of the employee’s (83.33%) work
give them the feeling of personal accomplishment , some
of them (16.67%) don’t feel personal accomplishment
from their work.







← 6. Do you receive any appropriate recognition
for your contributions?
← (a) Yes (b) No
← Analysis: -

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25

Bars show counts


25

20

15
Count

10

Yes No
Question 6




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← ← ← Val ← Perce
S.no ue ntage
← ← Yes ← 25 ← 83.33
1 %
← ← No ← 5 ← 16.67
2 %

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← ← T ← 30 ← 100
OTAL %

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← COMMENT: - Majority of the employees (83.33%)
receive appropriate recognition for their contribution,
some of them (16.67%) did not receive any appropriate
recognition.




← 7. How much confidence you have in the
leadership of Teva API India LTD.?

← (a) More than Enough (b) Enough

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← (c) Less than Enough

Analysis:

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Bars show counts

15

10
Count

10

1 1

0
Enough
More than enough Less than enough

Question 7


39
← ← ← Val ← Perce
S.no ue ntage
← ← More than enough ← 19 ← 63.34
1 %
← ← Enough ← 10 ← 30.33
2 %
← ← Less than enough ← 1 ← 3.33
3 %

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← ← TO ← 30 ← 100%
TAL

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← COMMENTS:- Majority of the Employees (63.34) of
the company have more than enough & some of them
(30.33%) enough confidence in the leadership of this
company, very less no of employee (3.33%) has less than
enough confidence in the leadership of TEVA.




← 8. Your role at Teva API India LTD


← (a) Do you have enough authority to
← Make decisions you need to make?

← (a) Yes (b) No

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← Analysis: -

25

Bars show counts


25

20

15
Count

10

Yes No
Question 8 a

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← ← ← Val ← Perce
S.no ue ntage
← ← Yes ← 25 ← 83.33
1 %
← ← No ← 05 ← 16.67
2 %

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← ← T ← 30 ← 100%
OTAL

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← COMENTS: - In TEVA majority of the employees
(83.33%) have enough authority to make decisions what
they need to make, some of them (16.67%) don’t have
enough authority .




← (b) How satisfied are you with the type of work


that you do?

← (a) Very Satisfied (b) Satisfied

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← (c) Neither Satisfied nor dissatisfied
← (d) Dissatisfied (e) Very Dissatisfied

← Analysis:-

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14 Bars show counts


15

10
Count

1 1

0
Satisfied
Very satisfied Neither satisfied nor satisfied
Question 8 b

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← ← Satisfaction Level ← Va ← Perce
S.no lue ntage
← ← Very Satisfied ← 14 ← 46.67
1 %
← ← Satisfied ← 15 ← 50.00
2 %
← ← Neither Satisfied nor ← 1 ← 3.33
3 dissatisfied %
← ← Dissatisfied ← 0 ←
4
← ← Very dissatisfied ← 0 ←
5

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← ← TO ← 30 ← 100%
TAL

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← COMMENT:- Majority of the employees (50.00%)
are satisfied with their work what they do, some of them
(46.67%) are very satisfied and very less no of employee
(3.33%) is neither satisfied nor dissatisfied.

← 9. Did Teva API India LTD. Provide as much initial


training as you needed?

← (a) Yes (b) No


← Analysis: -

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19

Bars show counts

15

11

10
Count

0
Yes No
Question 9


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← ← ← Val ← Perce
S.no ue ntage
← ← Yes ← 19 ← 63.33
1 %
← ← No ← 11 ← 36.67
2 %

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← ← T ← 30 ← 100%
OTAL

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← COMMENTS: - Majority of the employees (63.33%)


said that TEVA provided initial training to as they needed







← 10. Pay and Benefits
← (a) Is your salary fair for your responsibilities?

← (a) Yes (b) No

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← Analysis:

Bars show counts


Bar
20

15

Count
10

0
yes No
Question 10

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← ← ← Val ← Perce
S.no ue ntage
← ← Yes ← 22 ← 73.33
1 %
← ← No ← 08 ← 26.67
2 %

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← ← T ← 30 ← 100%
OTAL

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← COMMENT: - Majority of the employee’s (73.33%)
salary is fair for their responsibilities but some of the
employee’s (26.67%) salary is not fair for their
responsibilities.







← 11. What can Teva API India LTD do to increase


your satisfaction as an employee?

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← SUGGETIONS:-

o Facilities: -
← - Schooling for children
← - Medical facility

o Technical training.

o Salary should be increase

o Company should provide some money and time to


spend Socially.

o Company should have some tie-up with some good


school of NCR for education of children.

o Company should arrange one trip in a year for


enjoyment of employees.


← AREAS TO IMPROVING

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o Medical Facility should be available in the company
area.

o Schooling facility for the employee’s children.

o Time to time Training should be provided by the


company.

o Compensation
← - Salary
← - Benefits

o Opportunities for professional development
o Recognition








← QUESTIONNAIRE

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Teva API India LTD. Employee Satisfaction
Survey


← Good morning, I’m Deepika Tyagi From
‘EMPI Business School’ (New Delhi) I’m doing a
survey on employee’s satisfaction. It’s a project of
my end semester.

← Name ………………………………………………


← Age….
← 21 to 34 
← 35 to 44 
← 45 to 54 
← 55 or older 

← Sex….
← Male 
← Female 

← Signature………………………..


← 1. How long has you worked for Teva API
India LTD.?
← Less than one year 
← One year to less than two years 
← Two years to less than five years 
← Five years to less than ten years 
← Ten years or more 

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← 2. Overall, how satisfied are you with Teva
API India LTD. as an Employee?
← (a) Very Satisfied
← (b) Satisfied
← (c) Neither Satisfied nor dissatisfied
← (d) Dissatisfied
← (e) Very Dissatisfied



← 3. How satisfied are you that you understand
the long-term strategy of Teva API India LTD.?
← (a) Very Satisfied
← (b) Satisfied
← (c) Neither Satisfied nor dissatisfied
← (d) Dissatisfied
← (e) Very Dissatisfied



← 4. Do you understand what Company Teva
API India LTD. as a Company, is trying to
achieve?
← (a) Yes
← (b) No



← 5. Do your work gives you a feeling of
personal
← Accomplishment?
← (a) Yes
← (b) No

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← 6. Do you receive any appropriate recognition
for your contributions?
← (a) Yes
← (b) No


← 7. How much confidence you have in the
leadership of Teva API India LTD.?
← (a) More than Enough
← (b) Enough
← (c) Less than Enough


← 8. Your role at Teva API India LTD
← (a) Do you have enough authority to
make decisions you need
← to Make?
← (a) Yes
← (b) No

← (b) How satisfied are you with the type of


work that you do?
← (a) Very Satisfied
← (b) Satisfied
← (c) Neither Satisfied nor dissatisfied
← (d) Dissatisfied
← (e) Very Dissatisfied

← 9. Did Teva API India LTD. Provide as much


initial training as you needed?
← (a) Yes
← (b) No

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← 10. Pay and Benefits
← (a) Is your salary fair for your
responsibilities?
← (a) Yes
← (b) No



← (b) Are there any benefits you would like
added to Teva API India LTD 's benefits
package?

← Yes  What would you like added?
← _____________________________________
_________________
← No 

← 11. What can Teva API India LTD do to


increase your satisfaction as an employee?







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← BIBILIOGRAPHY


← www.wikkipedea.com
← www.google.com
← www.tevapharm.com



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