Roll No. Total No.

of Pages : 02
Total No. of Questions : 09
B.Tech.(EE) (2011 Onwards)
B.Tech. (Electrical & Electronics) (2011 onwards OE)
B.Tech.(Electrical Engineering & Industrial Control)
(2012 Onwards Batch OE)
(Sem.6)
TOTAL QUALITY MANAGEMENT
Subject Code : BTME-6XX
Paper ID : [A2402]

Time : 3 Hrs. Max. Marks : 60

INSTRUCTION TO CANDIDATES :
1. SECTION-A is COMPULSORY consisting of TEN questions carrying T WO marks
each.
2. SECTION-B contains FIVE questions carrying FIVE marks each and students
have to attempt any FOUR questions.
3. SECTION-C contains T HREE questions carrying T EN marks each and students
have to attempt any T WO questions.

SECTION-A

1. Write briefly :

a) What is Total Quality Management?

b) Explain total quality control.

c) What is the difference between an internal customer and an external customer?

d) What is policy development?

e) State at least two benefits of ISO 9000.

f) What is Benchmarking?

g) How can you collect data about customer needs?

h) What is Deming cycle?

i) Define complain redressal mechanism.

j) Who is responsible for quality in an organization?

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 SECTION-B

2. Explain briefly the role of design of experiment in improving the quality of a product.

3. What is Pareto's chart? Explain briefly.

4. Explain briefly factors affecting process management.

5. What is suggestion schemes? How it helps in continuous improvement of product

quality?

6. The essence of Kanban is to manage the flow of inputs in the assembly line. Explain.

SECTION-C

7. Quality function deployment (development ) translates the requirement of the customer

into technical requirement. Explain the statement with the help of an example.

8. Explain briefly :

a) Cause and Effect diagram.

b) Scattered Diagram.

9. a) Explain how just-In-Time system helps in elimination of waste

b) Explain the process of benchmarking.

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