TASK 1:

1. What does the company Quartz Power Group do and where is it based?
Quartz Power is an energy company that is based in UK.

2. Who are participating in the meeting, their name and positions?

Marcus- The managing director
Maja- The Finance Director
David- The Sales and Marketing Director
Anna- The Customer Services Director

3. Whats the agenda of the meeting? The main reason for the meeting to be called?
The agenda of the meeting is to talk through the figures, the products they are offering as well
comparing them with the competitions. The main reason for the meeting is to address the sales
figure of the company region which are down as soon as possible.

4. What have they decided?

They have decided to look for a market research company.

TASK 2:

Watch and complete the following statements:

1. Maja thinks that in order to meet the budget this year we have to start some cost saving
measures.
2. Anna disagrees because it will cost them strong workforce.

3. David wants to know why the customers doesnt like the companys offers.

4. Anna suggests to start with reviewing the customers account procedures from the first contact to
after sales care and see if the sale figures improve.

5. Maja suggests to see the customers point of views; customer survey by hiring and external
researcher to get a neutral view of the company position in the market as well the customers view.

6. Marcus asks David to look for a market research company to work with Majas suggestion.

TASK 3
Useful phrases used to participate in the meeting:

1. What phrases did Marcus use to start the meeting and explain the reason for the meeting?
Now you all know why Ive called this meeting.

2. Does he have an agenda?

Yes.

3. What phrases did he use to encourage these people to speak?

a. Maja: So Maja, over to you... So what do you two think of that?
b. David: So can I bring you So what do you two think of that? David, could you look for
c. Anna: So Anna can turn to you now.
4. What phrase does he use at the end to show it's time to start another discussion?
Move on

5. How does every participant clarify, confirm, and explain?

Marcus: Look, cost cutting is (E) Do you agree in the (Co) It could be a useful (Cl)

Maja: In my opinion (Cl) Actually, I was thinking about... (E)

David: I personally feel (E) Sure, great (Co) I mean if (E)

Anna: What do you mean by (Co) Yes, I supposed so (Co) It perhaps (E) There is also
(Cl)