Resume

Firdaus Nariman Panthaky

# 102,Sabar View Appts, Khanpur, Ahmedabad 380001
PHONE: (079)-25600624,
MOBILE: 90990 35303
Email : firdauspanthaky@gmail.com
________________________________________________________________________________

Service-focused and cost-conscious with strong expertise in front and back-of-house operations to
establish a welcoming, energetic dining atmosphere to the guests and a profitable proposition to the
Franchisee

Multi-Unit/ Multi City Operations Multi Verticals / Multi Brand Operations What People say about me:
Food and Beverages Service Food and Beverages Production
New Business Development - Purchasing & Distribution Firdaus comes from an
Organization Design & Development - Strategic Planning & Alliances unconventional background. He
has a great ability to connect
with people and is an achiever.
An accomplished professional with a career dedicated to operations His attitude of persistence has
management, leadership and culinary expertise within the hotel, fine dining paid off well, making him an
restaurant and QSR industries. effective and authentic trainer
based on his own work-life
A proven track record of financial and people growth through expert experience. ~ Anup Soans,
management, mentoring, key strategies and an unsurpassed knowledge of Founder, Medicine man
the food industry. Known throughout the industry for a strong passion,
exemplary work ethic, high energy and logical decision making all leading to ~~~
proven successes.
Firdaus - Has a remarkable
quality of being committed to the
Reporting to the Chief Operating Officer and directing all concept
cause without much ado.
operations, overseeing sales, marketing, menu & product development,
design & dcor, purchasing and training companywide. In a fairly long association at
work place I noticed that he was
Core competencies include easily one of the most liked
Identifying the right place for the Kitchen & Dining Room complete people on the operation floor. I
Outlet Setup have been also a witness to his
ingenuity and remarkable work.
Co-ordination with agencies Kitchen & Dining Room Operations
Endearing and pleasant persona
Outstanding Guest Experience Integrated Inventory Control leads to the most reluctant of
Innovative Menu Planning Promotions & Up-selling colleagues to go along what he
wants done. ~ Harshvardhan,
Cost Reduction / Waste Budgeting / Profit & Loss Co-Founder, Cookedin
Management Management
Vendor Management & Negotiation Food Safety Compliance ~~~
Motivational Team Leadership Safety & Sanitation Compliance I have observed that Firdaus is
a person full of energy and
enthusiasm and a real out of
box thinker Firdaus has always
been creative in approaching
1 challenges and looking for
solutions to them. ~ Arvind
Rajashekar , Owner, Kaveri
Consultants

What People say about me:
Firdaus is a pleasure to work
with. he is not only intelligent
and capable, but also very
personable. he most definitely
had the respect of his clients
and co-workers. Firdaus and I
have been able to work
together, it's always a positive
experience. ~ Nitin Ward,
Regional Director Sales-
Progressive Telecom LLC
~~~
There is a lot that I can write
about Firdaus, but I will brief it
as he works like king and takes
decision accordingly. He
manages the team at its best
and makes sure to lead on right
track with it. He is great as an
employee, senior, path driver
and of course as friend. Thank
you for everything Firdaus. ~
Rohan Barot, Vice President -
Trading Desk, Bankai Group
~~~
Firdaus is an amazing team
leader with a zest for life which
is truly contagious.
A true leader, Firdaus is apt at
achieving organizational goals
while keeping the motivation
level of employees considerably
high!
Firdaus is an asset for any
company he works for. All
thumbs up for Firdaus!!
Jerry Pardiwala,HR Professional
Skills and Abilities
Pre-to-Post Project
Starting from doing the Reiki of the proposed site, signing up of new
Franchise Partners to co-coordinating with their agencies for:
Design the Drawings of the property
Approve the civil work required as per the brand requirements
Approve the services such as plumbing, electricity and Drainage
Approve the floorings, paint colors and other interiors
Approve the set up for both kitchen as well as the Dining and Banquet
areas
Menu Planning for Al-a-Carte, Table dHote, Buffet as well as Banquet
menus
Conduct food trials in co-ordination with Chefs and F&B production team
Approve the raw materials as well as brands used in daily operations
Co-ordinate with HR for Human Resource requirements both skills as well
as numbers
Work closely with architects, vendors, suppliers and service providers
Design the Back End areas
Overall Co-coordinating, approving and commissioning various agencies,
vendors and Service providers
Leadership/Management:
Lead different teams to completion, commissioning, and operating the
Food and Beverage Spaces
Successfully lead the Food and Beverages Service and Food and
Beverages Production teams
Manage the Food costs, Operational Costs and ensure that the venture is
running profitably
Training Management:
Co-ordinate with Subject matter experts from within the organization
Guide them to write the SOPs / Write the SOPs with their active inputs
Review and make changes in the wordings and style of writing without
loosing the essence.
Get them proof read by the subject matter experts
Creating the change in Recipe documents for circulation
Redesign the food recipe manuals
Training multi level staff from bottom line to top line managers
Promotions Management:
Periodically come up with Food Festivals such as Sizzler Fest, Mango
Watermelon fest, Starters and Salads fest.
Design a calendar for promotions such as, seasons, religious and other
festivals besides the food festivals
Co-ordinate with the creative agencies, from conceptualizing to execution
of each promotional material.
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 Management Experience

Franchise and Development Manager, The Grand Bhagwati Group of Companies [January 2014 to present]
http://www.thegrandbhagwati.com (Caf n Bakery, World Cuisine Restaurants and Banquets, Star and budget Hotels)

Vet potential franchise partners and manage relationship with existing franchisees

Co-ordinate with agencies during the project stage to set up the franchisee to the standards set by the company

Drive the process of Train and Audit, both of F&B Service as well as of F&B Production staff on the SOPs,
Standard Recipe Cards and keeping food costs under control, with the goal at achieving the GOP and NOP
budgets.

Communicate and Implement the FSSAI, rules and regulations at the store as well as the production team.

Work with the Unit Heads and accounts to ensure that every units profit and loss statements are created,
analyzed and actions desired are communicated to ensure risk mitigation and profitability

Co-ordinate with vendors for Franchisee set up almost to the point of the project, being like a turn key project for
the franchise partner.

Responsible for central communication to franchise partners to ensure all retail principles, store layouts, the
recruitment/training of team members and the overall brand proposition meet the brand standards.
____________________________________________________________________________________

Business Development Manager, Sankalp Recreation Pvt.Ltd. [ September 2013 to December 2013 ]
www.sankalponline.com ( Sankalp, Saffron and Sams Pizza )

Managed business development activities entailing mapping of new markets.

Responsible for the development and delivery of short and long term strategic business goals.

Analyses market trends, recommend changes to marketing and business development strategies based on
analysis and feedback

Built and maintained a high performance culture through effective performance management, communication
and coaching of staff
____________________________________________________________________________________

Group Training Manger, Havmor Restaurants Pvt. Ltd. [January 2012 to September 2013]
www.havmor.com ( Ice Cream Parlor, Ice Cream Factory, Eatery and Fine Dine Restaurant )

Managing the training needs of company owned as well as Franchised Ice-Cream Parlors, QSR Eateries
as well as Fine Dine , Multi Cuisine restaurants.

Being in the opening team responsible for Launching and opening new outlets in 3 states

Train the new employees of the company as well as the Franchisee on various recipes.

Develop the SOPs for the operations covering Food Preparation, Food Hygiene , Storing food, platting, serving,
Maintaining food, customer service, billing and more

Create all training materials for the Operations, factory and marketing teams also re-create and update the
Pictorial recipe book

Ensure that all the training centers are well informed and equipped with proper tools as well as information.

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Personal information :

Date of birth : 23 may 1970

Martial status :Married to Maya since 2000

Children : Two children (Handsome Son ~ Mark 15 years and Pretty Daughter ~ Naomi 12 years)

Languages known Speak Read Write

English Yes Yes Yes
Gujarati Yes Yes Yes
Hindi Yes Yes

Computer knowledge : Can use Microsoft office surf the net and of course chat.

Community Involvement : Be part of the social service activities conducted by the church I attend

Hobbies: Reading Bible, books and eBooks by management gurus, listening to music .

What I value the most : My personal time with my family.

I love : Playing with my children

I am most excited by: The challenges of my chosen profession

I dislike the most : Hypocrites, liars and insincere people

I like the most : Honest, truthful and hard working people

Education

BACHELOR OF ARTS (SOCIOLOGY) April 1989-1990

Mumbai University Mumbai
Wilson College

Other Courses :
DIMPLOMA IN BUSINESS ADMINISTRATION (HRM) April 1991
All India Institute of Management Studies Chennai
Distant education

Leadership in Call Centers December 2002

Azure Technologies
Ahmedabad

Leadership through Servanthood March 2006

Etech Inc.
Gandhinagar
Employee Enhancement by the company

Implications of Food Safety and Standards Authority of India [ FSSAI ] January 2006
At TGB by Dr V Pasupathy, a renowned Food Scientist & Consultant to FHRAI
Ahmedabad