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BACKGROUND
The contract for the Portal Enhancement and Integration shall be from August 1,
2010 to December 31, 2010.
The CONTRACTOR shall ensure that the functionalities of the existing BIR
Portal (such as, but not limited to: Single-Sign-On of eFPS, eBroad, TINVER,
site contents, features per communities among others) shall be part of the
enhancement.
2.3 Software Development and Enhancement
The CONTRACTOR shall deliver and make operational the following within
five (5) months upon receipt of Notice to Proceed:
2.3.2 Provide "How To" channel and its contents that will detail a step-by-
step procedure for availing eServices complete with its document
requirements, fees to be paid and forms to be submitted;
2.3.8 Provide facility for email notification whenever users update on their
enrollment information or BIR has new updates/announcements;
2.3.9 Provide a tax calculator for BIR Form 1700 series filers and tax
refund;
The CONTRACTOR shall deliver and make operational the following within a
period of five (5) months upon receipt of Notice to Proceed:
2.4.1 Provide single sign-on functionality with BIR e-services but not limited
to the following: LAMS, TCVD, and CRM/POS. It must allow other
existing and future e-services of the Bureau to do single sign-on using
the same infrastructure. If not technically feasible, a channel for this e-
service should be made available.
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2.4.3 Allow users to customize their views within the Portal.
2.4.4 Allow BIR personnel to access email through the BIR Portal.
The CONTRACTOR shall provide the BIR’s Acceptance Team with the UAT
Test Plan and Test Cycles one (1) week before the conduct of the UAT as
approved by BIR and pass the User's Acceptance Test within five (5)
months from receipt of Notice to Proceed as evidenced by a Certificate of
Acceptance and/or Ready For Use.
2.6 Documentation
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2.7 Technology Transfer
2.8.2 The CONTRACTOR shall resolve a problem within four (4) hours after
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III. SERVICE LEVEL AGREEMENT
BIR shall maintain a Service Level Agreement (SLA) with the CONTRACTOR,
with provision for liquidated damages for their non-compliance.
CRITERIA DESCRIPTION LIQUIDATED
DAMAGES
3.1 Inception The Inception Report shall be 1/10th of 1% of the
Report delivered fifteen (15) calendar total contract cost
Development days from receipt of Notice to shall be imposed per
Proceed. (Section 2.1) day of delay.
3.2 Software The Portal Enhancement 1/10th of 1% of the
Development and Module shall be delivered and Software Development
Enhancement made operational within five and Enhancement cost
(5) months upon receipt of shall be imposed per
Notice to Proceed. (Section 2.3) day of delay.
3.3 Systems The Portal Integration shall be 1/10th of 1% of the
Integration delivered and made operational Systems Integration
within five (5) months upon cost shall be imposed
receipt of Notice to Proceed. per day of delay.
(Section 2.4)
3.4 Documentation Initial version of the following 1/10th of 1% of the
a) initial documentation in soft and hard documentation cost
b) final copies in three (3) sets shall be shall be imposed per
submitted one (1) week before day of delay.
the conduct of the User
Acceptance Testing (UAT) and
the final version in three (3) sets
shall be submitted two (2)
weeks before the end of the
Project (Section 2.6)
3.5 Technology Training, training manuals and 10th of 1% of the total
Transfer training certificate shall be contract cost shall be
provided for BIR personnel by imposed per day of
the CONTRACTOR before the delay.
end of the contract period
provided that the system is
accepted. (Section 2.7)
3.6 Technical The CONTRACTOR shall1/10th of 1% of the
Support resolve a problem within four (4) total contract cost
hours after it was reported by shall be imposed for
the BIR thru fax, telephone or every hour or a
email. fraction thereof of
application
unavailability in
Resolution can be delivered in excess of the required
the form of telephone, electronic hours to resolve.
and/or on-site resolution. It shall
refer to a condition wherein the
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CRITERIA DESCRIPTION LIQUIDATED
DAMAGES
reported problem is resolved by
the CONTRACTOR to the
satisfaction of the BIR. Problem
and resolution shall be logged in
the BIR Help Desk. (Section 2.8)
The BIR shall have the right to blacklist the CONTRACTOR after three (3)
times/instances of non-compliance at any given time during the contract period,
of the above-mentioned SLA.
4.1 The CONTRACTOR warrants that it shall conform strictly with the terms and
conditions of this Terms of Reference.
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other laws, rules and regulations
applicable to its personnel employed
by the CONTRACTOR on account of
the contracted services. The
CONTRACTOR shall pay its personnel
not less than the minimum wage and
other benefits mandated by law.
V CONFIDENTIALITY OF DATA
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5.1 The CONTRACTOR shall document detailed procedures/techniques in
identifying systems security risks and breach(es) and how such shall be
handled.
5.3 The BIR system, its components, parts and all products, product samples
and specifications, data, ideas, technology, and technical and non-technical
materials, all or any of which may be derived from any of the foregoing (all of
which, individually and collectively, referred to as “Proprietary Information”)
are confidential and proprietary to the Bureau of Internal Revenue.
5.5 To ensure the confidentiality of all information that will come to the knowledge
of the CONTRACTOR and its employees detailed with the BIR, the
CONTRACTOR and its employees assigned therein shall be considered
agents of the BIR. The contract that will be executed heretofore shall
categorically provide that the CONTRACTOR and its employees, as agents of
the BIR, shall uphold strict confidentiality any information regarding the
business, income or estate of any taxpayer.
5.6 The CONTRACTOR and its employees detailed with the BIR shall be liable to
penalties imposed under Section 270, in relation to Section 269 of the Tax
Code of 1997, in case of any unlawful divulgence of any information
regarding the business, income, or estate of any taxpayer.
VI TERMS OF PAYMENT
6.1 Payment for services rendered shall be per services delivered according
to the following schedule:
COMPONENT AMOUNT
Inception Report Development 10% of the contract price
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6.2 The CONTRACTOR shall be paid based on work/services rendered
subject to the required Expanded Withholding Tax of two percent (2%) and Final
Withholding Tax on VAT of five percent (5%).
6.3 Payment shall be made within a reasonable time upon submission and
verification of official invoices together with Certificate of Acceptance and
Operationability, Proof of Deployment to Production (if necessary) issued by Project
Proponent, Inspection and Acceptance Report issued by Inspection and Acceptance
Committee and all other required documents base on existing BIR issuances.
6.5 A retention money equivalent to ten percent (10%) of every billing shall be
withheld and shall be released after the lapse of the warranty period provided,
however, that the BIR Portal Enhancement, Integration and Maintenance are free
from latent defects and all the conditions imposed under the contract have been fully
met as evidenced by the issuance of no pending issue.
6.6 The CONTRACTOR shall present to the BIR an updated proof of its
payments of final withholding taxes on income and VAT at 35% and 12%
respectively, based on the gross amount thereof by submitting duly validated BIR
forms 1601-F and 1600 and deposit slip/official receipt evidencing tax remittance on
royalties relative to its periodic remittances to its foreign owners/licensors before BIR
makes any payment. The 35% shall, however, be reduced to the applicable tax
treaty rate if the foreign owner/licensor is a resident of a country which has an
existing tax treaty with the Philippines and its entitlement to such treaty rate has been
confirmed by a ruling issued for that purpose pursuant to existing BIR issuances, if
applicable.
7.1 The contract for the BIR Portal Enhancement and Integration may be pre-
terminated by the BIR for any violation of the terms of the contract. In case
of pre-termination, the CONTRACTOR shall be informed by the BIR thirty
(30) days prior to such pre-termination.
7.3 The BIR shall have the right to blacklist the CONTRACTOR in case of pre-
termination.
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PREPARED BY: RECOMMENDING APPROVAL:
APPROVED BY:
LILIA C. GUILLERMO
DCIR, Information Systems Group
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