Amy R.

Burns, LSSBB
E-mail: amozarkian@gmail.com

Career Objective

Acquisition of a technical communication position that allows me to use my writing, design, and
communication skills to provide excellent products and services to customers and clients.

Education

Southern Ohio College, Cincinnati, Ohio

Diploma Business Computer Applications, September 1991

College of Central Florida, Ocala, FL

A.A. Liberal Arts, 2011 (Phi Theta Kappa, Presidents List, Deans List)

University of Central Florida, Orlando, FL

B.A. English - Technical Writing, 2013 (Tau Sigma, Delta Epsilon Iota, Golden Key International
Honour Society, Presidents List, Deans List)

Society for Technical Communication, Online

Project Management and the Technical Communicator, 2016
Advanced Project Management and the Technical Communicator, 2016

Villanova University, Online

Lean Six Sigma Black Belt, 2017
Lean Six Sigma Green Belt, 2016
Lean Six Sigma Sensei, 2016

Work Experience:

Alachua County Board of County Commissioners

County Managers Office
Gainesville, FL 2014 2017

Creation of training materials and training of County Managers and Directors in Lean Six
Sigma and HPO Model methods and tools.
Project management of County business plan project.
Comprehensive editing, rewriting, and formatting of departmental business plans.
Editing, reformatting, and updating of Continuity of Operations Plan (COOP), and
Emergency Operations/Evacuation Plan for Alachua County Administration Building.
Restructuring, reformatting, and rewriting of County Orientation Manual for new
Commissioners, Managers, and Directors.
Comprehensive editing of Alachua County Annual Reports, Legislative Agendas, and County
Managers Looking Forward Reports.
Comprehensive editing and copyediting of Community Update newsletters and press
releases for Alachua County Communications Office.
Interviewing of Subject Matter Experts to update and create new Standard Operating
Procedures and office manuals for Alachua County Managers Office.
 Burns Resume pg. 2

Functioned as Human Resources Liaison, Purchasing Liaison, and Fiscal Liaison for County
Managers Office, Commission Services Office, Sustainability program, and Economic
Development program.
Coordinated administrative support for County Manager, Deputy County Manager, and
Assistant County Managers.

Regions Bank Mortgage Department

Ocala, FL 2013 2014

Mortgage Loan Coordinator for national bank serving Marion, Citrus, Hernando, and
Alachua counties. Support of Mortgage Production Manager and seven Mortgage Loan
Officers (MLOs).
Proofread and prepared new mortgage loan files for submission to underwriting and entry
into internal system.
Proofread and assisted in the drafting of press releases, articles, documentation, and
presentations for MLOs and Production Manager.
Managed lead systems, created databases, and set up automated marketing materials.
Assisted in transition to new mortgage loan entry system and to new marketing portal.
Wrote detailed instruction manual for completion of Mortgage Loan Coordinator
responsibilities.

TempForce
Gainesville, FL 2012 2013/2013 2014

Temporary assignment for Alachua County Managers office as Executive Staff Assistant
that became the above permanent position.
Temporary assignment for Regions Mortgage as Mortgage Loan Coordinator that became
the above permanent position.

Office Team, Heathrow Branch Office

Ocala, FL 2007 2012

Temporary assignment for Kiewit Southern Company. Front office

receptionist/administrative assistant/accounts payable/receivable duties/payroll duties.
Temporary assignment for Kubricki Draper law offices. Front office
receptionist/administrative assistant office duties.

Eckerd Youth Alternatives, Inc., Camp E-Kel-Etu

Silver Springs, FL 2007 2007

Social Services Secretary/TIER Regional Support for Outdoor Wilderness Therapeutic

Camp.
Interfaced with Department of Juvenile Justice staff in evaluating troubled youth for
admission to program.
Processed new client intakes and oriented families to therapeutic camp environment.
Coordinated home visit schedules and van runs.
Maintained population information and control lists.
 Burns Resume pg. 3

Sent all correspondence to judges, state attorneys, probation officers, caseworkers, and
parents/guardians.
Database updating and management of all camper client information in internal database
and DJJ system.

Eckerd Youth Alternatives, Inc., Hi-Five Pasco/Hernando/Marion

Ocala, FL 2005 2007

Administrative Assistant to the Director of Hi-Five for Pasco, Hernando, and Marion
Counties.
Supported 10 staff at 6 schools covering 5 contracts: 1 DJJ, 4 DCF. Also provided support
to all of Early Intervention and Prevention Services in Pasco, Hernando, Marion, Brevard,
and Pinellas Counties. Also served as support for EIPS Area Director and EIPS Operations
Director.
Streamlined new data collection and reporting procedures saving time and helping
increase contract billable hours by creating and coding new forms for automated data
collection and tabulation.
Assisted in hiring, training, and orienting of new employees, including summer
programming personnel for all three counties.
Worked with community advisory boards in all three counties helping bring program
awareness to the community and the Marion County School Board via events such at the
Hi-Five Marion Spaghetti Dinner and Hi-Five Marion Breakfast.
Prepared press releases and created brochures and presentations for events and
programming awareness campaigns.

University of Washington School of Law

Seattle, WA 2002 2004

Senior Secretary to six full-time faculty and all Affiliate, Adjunct, Part-Time and Emeritus
faculty at the William H. Gates School of Law.
Constructed and maintained all faculty and course web sites and assisted Technical
Support Department in maintaining main Law School web site.
Assisted in piloting new electronic coursework submission program for Basic Legal Skills
programming, the 1L required first year law curriculum.
Provided legal secretarial support to Native American Law Clinic, two Native American Law
professors, and all faculty served.
Assisted in research via various search engines including Lexis Nexis, Westlaw, Google,
Marion, etc.
Reviewed and compiled all course materials and end of term exams.
Provided comprehensive and copyediting on professor manuscripts, exams, and course
materials.,

McConnaughhay, Duffy, Coonrod, Pope & Weaver, P.A.

Ocala, FL 2002 2002

Legal Assistant to Workers Compensation attorneys and Civil Practice partner.

Performed all aspects of legal assistant duties when processing new case files including
initial file analysis and report preparation, drafting of correspondence and pleadings,
 Burns Resume pg. 4

database maintenance, file maintenance, drafting and issuance of subpoenas, online case
information research, scheduling of depositions, billing, entering of time, telephone
interaction with adjusters, employers, and other attorneys offices and personnel.

Express Personnel Services

Ocala, FL 2001 2002

Front Office Coordinator handling all potential employees and supporting five office staff,
including Office Manager.
Processed all new applicants coming in by making sure they were properly prepared and
tested before meeting with personnel coordinators.
Supervised applicant assessments and performed background checks on potential
employees.

Kroger Springdale Ice Cream & Beverage

Cincinnati, OH 2000 2001

Performed a combination of General Managers Executive Assistant, Sales Secretary, and

Front Desk Receptionist positions cutting down salary and benefit spending by using one
person to do the jobs of three, while also assisting in hiring and administrative duties for
the Human Resources Department and Manager and 16 Department Managers throughout
the plant.
Troubleshot problems and trained personnel on the Microsoft Office Suite group of
programs, as the company was in the process of moving from a Lotus workspace to
Microsoft Office.
Streamlined new data gathering and reporting procedures saving time and hourly work
costs.

GE Aircraft Engines, Aviation Component Service Center

Cincinnati, OH 1999 2000

Provided support to the Customer Service Department staff of 25 and three Customer
Service Department Managers.
Created, ran, and maintained numerous daily, weekly, monthly, and yearly databases,
reports, presentations, and service level performance metrics for the Customer Service
Department, Component Service Center General Manager, and the Aviation Component
Service Shops.
Collected and analyzed customer data using Six Sigma and MiniTab data analysis and
graphing techniques to better illustrate customer concerns and solution models.
Visual Basic and SQL report and macro coding to automate data collection and reporting,
taking report preparation from full day tasks to five minute tasks.
Worked with other computer support personnel to create and modify reporting methods
requested by Department and Component Service Shops to identify key issues of customer
concern
Troubleshot computer hardware and software problems for Customer Service Department,
Component Service Center and Component Service Shops.
Wrote SOPs and instruction manuals for staff on various job functions including data report
management and data collection.
 Burns Resume pg. 5

Assisted management with compilation of reports, including required data analysis and
presentation of findings, for upper-level managers and customers.

Adecco Personnel Services

Cincinnati, OH 1998 1999

Customer Service Department Administrator duties for GE Aircraft Engines, which became
the above permanent position.

Greenebaum, Doll & McDonald PLLC

Covington, KY 1995 1999

Legal Secretary to the head partner of the Workers Compensation Department and Medical
Malpractice Department.
Initial file review and report preparation, pleading preparation, case research, database
maintenance and transcription.
Formatted, proofread, and edited outgoing Workers Compensation Department bills for
over 100 clients, created bill pay memos and check requests, and maintained ethical billing
practices and records.

REFERENCES: Available upon request.