22/06/2017 SAPPMWarrantyClaimProcessing

SAPPMWarrantyClaimProcessing
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Warranty claim processing function in Plant Maintenance is used to handle large

number of claims automatically. This module is developed to meet the needs of
vendors, suppliers, and manufacturers for all type of products. Warranty claim
processingisacomplexprocessbecauseofthelengthoftheservice,theageofthe
productortoperformdifferentchecksinclaimprocessing.

Warranty claim processing component is closely integrated with Material

Management, Sales and distribution, Customer Service, and other processes of
PlantMaintenance.

CustomizingforWarrantyProcessing,useTCodeOWTY

YoucanperformvariouscustomizingoperationsinSAPsystemforWarrantyClaim
Processing.

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OtherTransactionCodes
WarrantyObject

IE01,IE02,IE03 Create,change,anddisplayequipment

IL01,IL02,IL03 Create,change,anddisplayfunctionallocation

IB51,IB52,IB53 Create,change,anddisplayinstalledbase

IQ01,IQ02,IQ03 Create,change,anddisplayserialnumber

WarrantyConditions

CT04 Create,change,anddisplaywarrantycounter/characteristics

BGM1,BGM2,BGM3 Create,change,anddisplaymasterwarranty

IK01,IK02,IK03 Create,change,anddisplaymeasuringpoint

IK11,IK12,IK13 Create,change,anddisplaymeasurementdocument

WarrantyClaimProcessing

WTY Create,change,anddisplaywarrantyclaim

WTYOQ Processworklist

WTYSE Findwarrantyclaims

WTYAUT Create,change,anddisplayauthorization

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WTYRCL Create,change,anddisplayrecall

WTYRP Changethestatusofpartstobereturned

WTYCL Createcreditmemolist

WTY_ARCHIV Displayarchivedwarrantyclaims

TocreateaWarrantyClaim,useTCodeWTY

YoucanselectfromdifferentWarrantyClaimTypes.

When you click on Claim, you will be prompted to select different values. Select
ClaimHeader,ProcessingStatus,etc.Youcanselectmultipleobjectstosearcha
claim.

IntheProcessingstatus,youcanselectfromdifferentvalues.

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Youcanalsoaddnewfieldstoperformasearch.ClicktheNewFieldSelection.

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Awarrantyclaimcomprisesaheaderandoneormoreversionsofaclaimandall
theseclaimsbelongtodifferentclaimtypes.Youcreatetheversioninthesystem
manuallybycopyingtheexistingdataorbytransferringthedataviaEDI.

Differentwarrantychecksarepossibleandtheyareperformedautomaticallybythe
system.Followingresultsarepossible

00showsavalidwarrantyandpositivecheckresult.

03showsaninvalidwarrantyandnegativecheckresult.

01showsnowarrantycheckpossiblesincetherequiredmeasuringpointis
missinginthewarrantyclaim.

02showsnowarrantycheckpossiblesincetherequiredmeasurementdocument
ismissinginthesystem.

04showsthewarrantycheckdateisbeforethewarrantystartdate.

05showsthewarrantycheckdateisafterthewarrantyenddate.

06showsthewarrantyobjectcontainstwomeasuringpointswiththesame
warrantycounter.

99showsthenegativecheckresult.However,itshowsapositivecheckresultfor
thecheckonthesuperior/higherlevelobject.

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