Exam Questions:

1 Organizational performance, adapting to the environment, and effective transformation are all part of
.
which of the following levels of analysis of leadership theory?

a. managerial

b. group

c. organizational

d. leader

e. dyadic

2 Which of the following is an example of a liaison role?

.

a. Hiring and training.

b. Answering letters.

c. Entertaining clients or customers as official representatives and receiving/escorting official visitors.

d. Observing.

e. Attending professional/trade association meetings.

3 Which of the following statements is NOT true regarding people with high n Aff?
.

a. People with high n Aff tend to seek jobs as teachers.

b. All of the statements are true regarding people with high n Aff.

c. People with high n Aff want to be liked by others.

d. People with high n Aff like to be one of the group rather than a leader.

e. People with high n Aff are not concerned about what others think of them.

4 Personality is developed based on:

.

a. genetics and family.

b. work and genetics.

c. genetics and environmental factors.

d. traits and environmental factors.

e. friends and school.

5 Maslow's hierarchy of needs includes all of the following EXCEPT:
.

a. self-actualization needs.

b. esteem needs.

c. safety needs.

d. physiological needs.

e. physical needs.

6 To motivate people, according to Herzberg's model, managers should focus on:

.

a. company policies.

b. working conditions.

c. the job itself.

d. pay.

e. benefits.

7 Which of the following is NOT one of the guidelines for developing political skills?
.

a. Gain recognition.

b. Increase your negotiating power as much as possible.

c. Develop good working relationships, especially with your manager.

d. Learn the organizational culture and power players.

e. Be a loyal, honest team player.

8 The first step of the networking process is to:

.

a. maintain your network.

b. perform a self-assessment and set goals.

c. create your one-minute self-sell.

d. develop your network.

e. conduct networking interviews.

9 The time-driven model:

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 a. places value on follower development.

b. is concerned with making effective decisions with maximum development of followers.

c. places no value on time.

d. has a long-term horizon.

e. is concerned with making effective decisions with minimum cost.

1 ________ is the degree to which employees defer to others, and want to be told what to do and how to
0
do the job.
.

a. Ability

b. Authoritarianism

c. Task structure

d. Formal authority

e. Locus of control

1 Which of the following is NOT one of the effective coaching guidelines?

1
.

a. Give praise and recognition.

b. Focus on the person, not the behavior.

c. Provide modeling and training.

d. Develop a supportive working relationship.

e. Give specific and descriptive feedback.

1 If a person enjoys being a follower, he or she should use which of the following conflict management
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styles?
.

a. collaborating

b. avoiding

c. negotiating

d. accommodating

e. forcing

1 Which of the following is one of the guidelines to becoming an effective follower?

3
.
 a. Keep the leader informed.

b. Take initiative.

c. Clarify your role and expectations.

d. All of these are guidelines to becoming an effective follower.

e. Show appreciation.

1 The ________ follower is someone who is low on involvement yet is high on critical thinking.
4
.

a. pragmatic

b. alienated

c. effective

d. conformist

e. passive

1 A self-managed team ________ is an advocate of the self-managed team concept whose responsibility
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is to help the team obtain necessary resources, gain political support from top management and other
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stakeholders of the organization, and defend it from enemy attacks.

a. manager

b. champion

c. leader

d. facilitator

e. coach

1 ________ is the creation of a valuable, useful, and novel product, service, idea, procedure, or process
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carried out via discovery rather than a predetermined step-by-step procedure, by individuals working
.
together in a complex social system.

a. Team creativity

b. Team learning

c. Groupthink

d. Team effectiveness

e. Social loafing

1 A(n) ________ team is made up of members from different functional departments of an organization
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. who are brought together to perform unique tasks to create new and nonroutine products or services.

a. self-managed

b. functional

c. virtual

d. integrated

e. cross-functional

1 Which of the following individuals would be considered a charismatic leader?

8
.

a. Gandhi

b. Charles Manson

c. Adolph Hitler

d. All of these individuals are considered to be charismatic leaders.

e. David Koresh

1 Which of the following is NOT one of the effects of charismatic leadership?

9
.

a. Unquestioning loyalty and obedience to the leader.

b. Decentralized decision making and power.

c. Similarity of follower's beliefs and values to those of the leader.

d. Acceptance of higher and challenging goals.

e. Unconditional acceptance of the leader.

2 ________ is the belief that one's own group or subculture is naturally superior to other groups and
0
cultures.
.

a. Culturalism

b. Ethnocentrism

c. Prejudice

d. Individualism

e. Self-identity

2 High power-distance cultures include all of the following EXCEPT:

1
.
 a. France.

b. the United States.

c. Mexico.

d. Japan.

e. Spain.

2 A ________ is an integrated, overarching plan of how an organization will achieve its objectives.
2
.

a. mission statement

b. core competence

c. strategy

d. goal

e. strategic vision

2 The final stage of the strategic management process is:

3
.

a. strategy implementation.

b. environmental analysis.

c. strategy formulation.

d. strategy evaluation.

e. strategy analysis.

2 ________ occurs when anticipated or expected changes bear no resemblance to the present or the
4
past.
.

a. Crisis management

b. Learning anxiety

c. Evolutionary change

d. Discontinuous change

e. Transformational change

2 Which of the following is a characteristic of a learning organization?

5
.
 a. Stable environment.

b. Centralized decision making.

c. Formal systems of communication tied to the vertical hierarchy with lots of filters.

d. Vertical structure.

e. Loose, flexible, and adaptive roles.

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