JACOBO Z.

GONZALES MEMORIAL SCHOOL OF ARTS AND TRADES

San Antonio, Binan City, Laguna

SESSION PLAN
Sector: TOURISM
Qualification Title: HOUSEKEEPING NC II
Unit of Competency: PROVIDE HOUSEKEEPING SERVICES TO GUEST
Module Title: PROVIDING HOUSEKEEPING SERVICES TO GUEST

Learning Outcomes:
LO1 Receive Housekeeping requests
LO2 Provide/ Service housekeeping requests
LO3 Provide advice to guest
LO4 Liaise with other departments

A. Introduction
This module covers the knowledge, skills, and attitude in providing general housekeeping services to guest.
B. Learning Activities
LO1. Receive housekeeping requests.
Assessment Criteria
1. Guest/staff housekeeping requests and service delivery are accepted and recorded in accordance to enterprise policies and p
2. Details of requests made are confirmed and noted in accordance with enterprise procedures.
3. Apologies are made when a request has arisen from a delayed delivery of service.
4. Request not related to housekeeping are referred to appropriate department.

Learning Content Method Presentation Practice Feedback

 Read Information Sheet
Types of Housekeeping
Modular 1.1-1:Types of
& Scope of Answer Self-Check Compare to answer key
Video Presentation, Housekeeping & Scope
Housekeeping 1.1-1 1.1-1
Demonstration of Housekeeping
Maintenance
Maintenance

Read Information Sheet

Modular Answer Self-Check
Accept Housekeeping 1.1-2:Accept Compare to answer key
Video Presentation 1.1-2 Perform Task
Requests from Guests Housekeeping 1.1-2
Role Playing Sheet 1.1-1
Requests from Guests

Read Information Sheet

Handling guest requests Modular Video Answer Guide Compare to answer key
1.1-3:Handling guest
promptly Presentation Question 1.1-3 1.1-3
requests promptly

Modular
Read Information Sheet
Different Hotel Video Presentation Answer Guide Compare to answer key
1.1-4:Different Hotel
Department Power point Question 1.1-4 1.1-4
Department
presentation

C. Assessment Plan: Please see Evidence Plan

1. Written Test: Questions on Types of Housekeeping & Scope of Housekeeping Maintenance, Hotel organization, and maintenance order

2. Performance Test: The performance will include the following:

 Handle request and advice guest on how to use the facilities and equipment

D. Trainer's Reflection on the Session

At first trainees shown not interested because they assumed that they know already especially in cleaning but when operating equ
like for example the Floor polisher and vacuum cleaner since that was new to them you can see their excitement.
They are more interested when the trainer used power point presentation because most of them are visual learners.
ND TRADES

housekeeping services to guest.

in accordance to enterprise policies and procedure.

cedures.

Resources Time
 Module 1 : Providing
Housekeeping Services
to Guests - Laptop,
VCD, Projector. CD for
Housekeeping
Maintenance 4 hrs.
-Amenities, linens,
broom, air freshner bed
room cleaning -
busted bulbs for minor
repair

Module 1 : Providing
Housekeeping Services
to Guests, Laptop,
Projector, CD for 4 hrs.
Accepting
Housekeeping Request
from guest,

Modular Video
4 hrs.
Presentation

Module 1 : Providing
Housekeeping Services
to Guests - Laptop,
VCD, Projector. CD for 4 hrs.
showing the different
department of hotel

ganization, and maintenance order

y in cleaning but when operating equipments
xcitement.
em are visual learners.