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Policy Manual

By The BCL Staff

Table of Contents

1. Introduction
1.1. How to use this manual
1.1.1. Format 2.5.4. Privacy
1.1.2. Conventions 2.6. Safety, Emergencies, and
1.1.3. Definitions Personal Security
1.2. Mission Statement 2.6.1. Hazardous Actions
1.3. Organizational Philosophy 2.6.2. Hazardous
1.4. Service Philosophy Environmental
2. Administration Conditions
2.1. Organizational Structure 2.6.3. Unscheduled Library
2.2. Governance and Policy Closings
Revision 2.6.4. Power
2.2.1. Chain of Command Outages/Electrical
2.2.2. Policy Formulation Storms
2.2.3. Policy Revision 2.6.5. Fire
2.3. Records Management 2.6.6. Medical Emergencies
2.3.1. Records Kept 2.6.7. Other Disasters
2.3.2. Statistics Kept 2.6.8. Disaster Recovery
2.3.3. Patron Records Plan
2.3.4. Other records 2.6.9. Student Assistants
2.4. Finances and Emergencies
2.4.1. Grants 2.7. Communication
2.4.2. Budget Process 2.7.1. Meetings
2.4.3. Budget Proposals 2.7.2. Telephone &
2.4.4. Materials Allocation Telefacsimillies
2.4.5. Current Budget 2.7.3. Mail
2.4.6. Past Budgets 2.7.4. E-mail
2.4.7. Ordering 2.7.5. Memos/Announceme
2.4.8. Receiving and nts
Payment 2.7.6. Suggestion Box
2.4.9. Managing Orders & 2.7.7. Web Presence
Bookkeeping 2.7.8. Publications
2.5. Ethical and Legal Issues 2.7.9. Reports and Forms
2.5.1. Copyright 2.8. Outside Relationships
Compliance 2.8.1. Local Community
2.5.2. Intellectual Freedom 2.8.2. Library Friends
2.5.3. Equal Access Group
2.8.3. Cooperatives 3.5.6. Professional
2.8.4. Vendors Development
2.8.5. Professional 3.6. Travel
Associations 3.7. Benefits
2.8.6. Other Libraries 3.8. Individuals Files
2.8.7. Intra-Institutional 3.9. Staffing Issues
Relationships 4. Patrons
3. Personnel 4.1. Privileges and Eligibility
3.1. Job Descriptions 4.1.1. Privilege Levels
3.1.1. Director of Library 4.1.2. Termination of
Services Privileges
3.1.2. Public Services 4.2. Behavior
Librarian 4.3. Responsibility and
3.1.3. Technical Services Accountability
Supervisor 5. Buildings and Equipment
3.1.4. AGS Outreach 5.1. Building Access and Security
Librarian 5.1.1. Opening & Closing
3.1.5. Special Collections 5.1.2. Hours of Access
and Serials Librarian 5.1.3. Space Scheduling
3.1.6. Student Assistants 5.1.4. Use by Outside
3.1.7. Library Interns & Groups
Practicum Students 5.1.5. ADA Compliance
3.2. Work Expectations 5.1.6. Security Plan
3.2.1. Work Expectations 5.2. Building Maintenance and
for Regular Staff Ambiance
3.2.2. Work Expectations 5.2.1. Food and Drink
for Student Assistants Policy
3.2.3. Hours 5.3. Signage
3.2.4. Absenteeism 5.4. Library Furniture
3.3. Employee Status 5.4.1. Acquisition and
3.3.1. Hiring Maintenance
3.3.2. Evaluations 5.4.2. Arrangement
3.3.3. Rank, Tenure, and 5.4.3. Locking Study
Promotion Carrels
3.3.4. Termination 5.5. Audiovisual Equipment
3.4. Interaction 5.5.1. Use
3.4.1. Personal Problems 5.5.2. Maintenance
3.4.2. Staff Relationships 5.5.3. Equipment Inventory
3.4.3. Grievances 5.6. Computer Systems
3.5. Training & Professional 5.6.1. Use
Development 5.6.2. Security
3.5.1. Computer Skills 5.6.3. Routine Maintenance
3.5.2. Reference Skills 5.6.4. Hardware Acquisition
3.5.3. Teaching Skills and Documentation
3.5.4. Service Skills 5.6.5. Software Acquisition
3.5.5. Student Training and Documentation
5.6.6. Programming 7. Technical Services
5.6.7. Printing 7.1. Collection
5.7. Image Reproduction Development/Acquisitions
Equipment 7.1.1. Selection
5.7.1. Photocopier 7.1.2. Approval Plans
5.7.2. Microform Reader- 7.1.3. Standing Orders
Printer 7.1.4. Out of Print Materials
5.8. Telecommunication 7.1.5. Gifts and Exchanges
Equipment 7.2. Cataloging and Processing
5.9. Other Equipment 7.2.1. Copy Cataloging
6. Collections 7.2.2. Shelf-Readiness
6.1. Print Serials Collections 7.2.3. Original Cataloging
6.1.1. Check In 7.2.4. Authority Control
6.1.2. Claiming 7.2.5. Database Integrity
6.1.3. Filing 7.3. Collection Management
6.2. Print Monographic 7.3.1. Stack Maintenance
Collections 7.3.2. De-selection
6.2.1. General Collection 7.3.3. Materials Inventory
6.2.2. Reference Collection 7.3.4. Conservation
6.2.3. Professional 7.3.5. Preservation
Collection 7.3.6. Format Migration
6.2.4. Education 8. Public Services
6.2.5. Oversize 8.1. Circulation
6.3. Media Collections 8.1.1. Patron Registration
6.3.1. Sound Media 8.1.2. Loan Transactions
6.3.2. Visual Media 8.1.3. Overdue/Lost/Damag
6.3.3. Audiovisual Media ed Items
6.3.4. Microform Media 8.1.4. Financial
6.4. Electronic Resources Transactions
6.4.1. OPAC 8.1.5. Reserves
6.4.2. Online Subscription 8.1.6. Circulation by Mail
Resources 8.2. Interlibrary Loan
6.4.3. Internet Use 8.2.1. Borrowing
6.4.4. Remote Access 8.2.2. Lending
6.4.5. Discovery Services 8.2.3. ILL Agreements
6.5. Special Collections and 8.3. Reference and Instructional
Archives Services
6.5.1. Boydell Shakespeare 8.3.1. Information Desk
6.5.2. Stevens H.L. Duty
Mencken 8.3.2. Reference Duty
6.5.3. Humanities 8.3.3. Library Skills Classes
6.5.4. College Archives 8.3.4. Tours
6.5.5. William Jennings 8.3.5. Consultation Services
Bryan 8.3.6. Support of Distance
6.5.6. Scopes Trial Learning
6.6. Subject Bibliographies
8.3.7. Information Literacy 8.9. Auxiliary Services
Instruction 9. Planning, Marketing & Assessment
8.4. Media Services of Services
8.5. Library Displays 9.1. Planning
8.5.1. Content 9.1.1. Process Overview
8.5.2. Display Areas 9.1.2. Timeline
8.5.3. Specific Displays 9.1.3. Design
8.6. Public Events 9.1.4. Sources of ideas
8.6.1. Fundraising 9.1.5. Goals, Objectives,
8.6.2. Art Shows and Activities
8.6.3. People Books 9.2. Marketing Library Services
8.6.4. Evenings of Readings 9.3. Assessment
8.6.5. Book Club 9.3.1. Assessment Cycle
8.6.6. National Library (Process)
Week 9.3.2. Measurement
8.6.7. International Gaming 9.4. Standards & Accreditation
Night 9.4.1. SACS
8.6.8. Other Events 9.4.2. ACRL
8.7. Institutional Repository 9.4.3. Other Standards
8.7.1. Platform 10. Appendixes
8.7.2. Content Selection 10.1. Glossary of Library terms
8.7.3. Copyright 10.2. Forms
considerations 10.3. Facility Maps
8.7.4. Publishing Services 10.4. Relevant Institutional
8.8. Academic Support Center Policies
Bryan College Library POLICY

5.1 Building Access, Use, and Security


5.1.1 Opening and Closing
At least one Bryan College employee must be responsible for the security of the BCL and
its contents any time it is occupied. During normal operating hours, said employee will be a
library staff member or library student assistant. Therefore, opening and closing will be routinely
done only by library staff members or student assistants following the prescribed procedure (see
Procedure 5.1.1). Opening or closing outside of normal hours will also follow prescribed
procedure and must have the approval of the Director or Public Services Librarian by
prearrangement unless there is a legitimate overriding emergency.

5.1.2 Library Hours of Access


The BCL hours of operation are planned with the following considerations in mind:

Maximize hours available for students


Usefulness of the hours available for students
Maximizing use of staff time to effectively serve student, faculty and staff needs
Past use
Present recognized trends
Staffing issues
Hours are reviewed regularly and revised as necessary to balance service needs with budget
realities.

Presidents Chapel
The BCL will close each week during the fall and spring semesters for the designated
presidential chapel hour, usually Wednesdays from 10:00 A.M. until 11:00 A.M.

Planning Table
The table below shows the normal schedules for each season with the annual exceptions.
Read each row of this table: The hours for the period known as [1st column] are [2nd column]
running from the beginning of [3rd column] thru [4th column] with the noted exceptions of [5th
column]. The Academic Support Center sets its own hours of operation and hours of specific
services (see http://www.bryan.edu/asc for details) which do not necessarily coincide with these
hours of library operation. Some service desks may not be staffed for every hour the library
building is open, and/or personnel may be working during hours when the library is closed to
users.
Period/Event Hours Begins on: Ends after: Notes

Summer 8:00a-4:30p M-F Saturday of Sunday before Closed Mem-


Closed Sa-Su Spring Finals faculty workshop orial & Inde-
week in May pendence Day
August Interim 8:00a-5:00p M-F Monday of fall Friday after 1 st
1st W, Th of
faculty workshop fall class day classes: close
at 6:45p.m.
Fall Semester 6:00p-11:00p Su Sunday after the Friday of fall Homecoming:
7:45a-11:00p M-Th 1st fall class day finals week Open that Sat.
7:45a-5:00p F additionally
1:00p-5:00p Sa 9:00a-12:00p
Homecoming 6:00p-11:00p Su, Tu Sunday before The following Tu that week
Week 7:45a-11:00p MWTh Homecoming Sunday is the Day of
7:45a-5:00p F Prayer &
1:00p-5:00p Sa Service
Fall Break Closed Sa-M Saturday The following
6:00p-11:00p Tu beginning the Tuesday
break in October
Thanksgiving 7:45a-5:00p Tu-W Tue. before the 4th The following Open as usual
Closed Th-Sa Thursday in Nov. Saturday on Su evening
Winter Interim 8:00a-5:00p M-F Saturday of Fall Tuesday before Closed Sa
Closed Sa-Su finals week the 1st spring before Xmas
class day through New
Years Day.
Spring Semester 6:00p-11:00p Su Wednesday, the Friday of spring 1st W, Th of
7:45a-11:00p M-Th 1st spring class finals week classes: close
7:45a-5:00p F day at 6:45p.m.
1:00p-5:00p Sa
Spring Break 8:00a-5:00p M-Th Sat. before break The following Closed 1st Su
Closed F-Sa week in March Saturday Open 2nd Su
Easter Holidays 8:00a-5:00p Th Maundy Easter Sunday
Closed F-Su Thursday in
March/April

Criteria for Changing Hours


These hours will continue until one or more of the following events create the need for a
temporary or permanent change:

1. Pre-scheduled, pre-approved special events

2. Any emergency caused by natural disaster or other such event


3. Change in staffing levels due to budget or other event

4. Change in demand for service due to added, subtracted, expanded, or diminished


programs

5. A mandate from college administration to change the hours.

In such cases, hours will be set by the Director of Library Services after consulting with
all permanent library staff members and with the other service outlets housed in the library
building.

Communication of the Schedule


The schedule will be set before the beginning of the school year using the table above and
will be listed on the BCL website, on the digital signage, in the library newsletter, and by email
specifically to the Office of Operations and to the directors of Admissions and the Academic
Support Center. Any exceptions will also be communicated by these means as well as through
temporary signs at the main doors of the library.

5.1.3 Space Scheduling


All library spaces are reserved on a first-come, first-served basis according to the policies
for each space listed below. Spaces not mentioned specifically in this document are not
reserveable for non-library functions. Reservations for room spaces may only be made by library
staff members, including student assistants either through the online form or direct contact.
Library Student Assistants will refer all questionable reservation requests to the Public Services
Librarian or the Director. Exceptions are allowed only for library-sponsored events, and the
Director of Library Services reserves the right to refuse any reservation request deemed
detrimental to the basic mission of the library.

2nd Floor Open Space


The library schedules this space on a limited basis for one-time events that do not
monopolize the space for more than 3 normal library business hours. This does not apply during
the summer or to faculty meetings and workshops. Reservations for this space must have the
approval of the Director or the Public Services Librarian.

Academic Support Center Conference Room and Open Space


These spaces are scheduled solely by the ASC staff. Request for their use are referred
to the ASC.

Curriculum Lab
The Registrar schedules certain small education classes in the Education/Curriculum
room, and the library does not schedule anything in this room.
Humanities Room
The Registrar schedules certain small seminar classes in this room, and the library may
schedule a one-time event on rare occasions in this room. The library does not schedule ongoing
classes in this room.

Research Writing Lab


The library schedules this room only for academic use requiring the computer equipment,
not as general meeting space.

Spoede Caf
The library does not schedule the Spoede Caf for classes on a regular basis. We
recommend that the professor desiring to use this room for regularly scheduled classes contact
the director of the Academic Support Center to request use of the ASC Conference Room. The
library will, however, allow reservations for one-time events that do not monopolize the space
for more than 3 normal library business hours.

Study Rooms 206-208


The library will reserve Study Room 208 (and no other study room) for professors to use
on an ongoing basis for small seminar type classes. All reservations must be cleared by the
Public Services Librarian. All of these rooms may be scheduled for small group use.

5.1.4 Use by Outside Groups


Use of library facilities for planned events by any group other than library or ASC staff,
including both on and off-campus groups must have the preapproval of the Director or Public
Services Librarian and must be supervised according to the prescribed procedure by a full-time
Bryan College employee. This supervisor must remain in the library during the full duration of
the function and for after-hour events agrees to take full responsibility for the security of the
entire facility and all of its content during the function. (See Procedure 5.1.4 for more
information.)

5.1.5 ADA Compliance


The library facility is to meet Federal ADA Compliance at all times in terms of access to
all public areas for all users. Library furnishings will be arranged with these standards in mind.

5.1.6 Security Plan


The library will follow the Bryan College Emergency and Security plans, in conjunction
with this policy. See Policy 2.6 Safety, Emergencies, and Personal Security for specifics.
Bryan College Library Policy

8.1 Circulation
8.1.1. Patron Registration
Bryan students, faculty and staff are automatically registered with the Bryan College
Library when they are issued a Bryan login. Revised student information is downloaded into the
library system from the campus administrative system at the beginning of each long semester and
once in May. On-campus full-time students, faculty and staff need their Bryan ID cards to check
out items and other Bryan students and part-time employees who are not issued an ID card by the
College can get a library card at the library circulation desk to check materials out.

As a community service, the Bryan College Library is also open to the public. Area
residents with a valid, official photo ID may apply for a library card and check out up to five
books at time. They may also use the librarys computers for access to the Internet and the
librarys online resources by signing in at the circulation desk. (For patron eligibility and
restrictions, see 4.1 Privileges and Eligibility.)

8.1.2. Loan Transactions


Reference items, periodicals, and items in Special Collections and Archives are for in-
library use only and do not circulate, except to a faculty member for in-classroom use. Other
items are available as shown below. Renewal periods in all cases are the same as the initial loan
period, and items are subject to recall by the library after a minimum use period if there is a
pressing need. Bryan alumni, dependents of faculty and staff members, and former Bryan
employees follow community patron checkout periods. All patrons must present their Bryan ID
or barcoded library card to check out materials. All library-use-only items are due 15 minutes
before closing.

Item Types Checkout Renewals Limit

On-Campus Students
Books, CDs, and audiocassettes 2 weeks 2 renewals unlimited
DVDs, and VHS tapes 3 days no renewal 2 at a time
Reserve items (Set by instructor) (Set by instr.) 2 at a time
Headphones (library use only) All day no renewal 1 at a time
Manipulative kits 3 days 1 renewal 1 at a time
Interlibrary Loans 2 weeks no renewal unlimited

Updated 6/16/2014
On-Campus Faculty and Staff
Books To end of semester 1 renewal unlimited
All audiovisual items 2 weeks 2 renewals unlimited
Reserve items (Set by instructor) (Set by instr.) unlimited
Headphones (library use only) All day no renewal 1 at a time
Manipulative kits 3 days 1 renewal 1 at a time
Interlibrary Loans 2 weeks no renewal unlimited
Items that are otherwise normally non-circulating may be checked out by faculty for one
day with one renewal for use in a class.

Bryan Students and Faculty Not Participating in Classes on the Main Campus
See 8.1.6. Circulation by Mail policy below.

Community Patrons and Chat State Students


Books CDs, and audiocassettes 2 weeks 2 renewals 5 items total
DVDs, and VHS tapes 3 days no renewal 2 at a time
Reserve items Not available
Headphones (library use only) All day no renewal 1 at a time

Interlibrary Loans Lent to Other Libraries


See 8.2.2 Interlibrary Loan Lending.

8.1.3 Overdue/Lost/Damaged Items

Overdue Fines
DVDs, daily reserve items $1.00 / day
Hourly reserve materials, headphones $0.50 / hour
ILL items borrowed from other libraries $0.50 / day
All other $0.10 / day

Patrons with $3.00 or more in fines or items 3 weeks or more overdue will be blocked
from checking out any items until the fines are paid and/or the items are returned. Faculty and
Staff overdue fines that are charged by the system are forgiven when the items are returned and
their checkout privileges are not restricted.

Lost or Damaged Books


In the event that material is lost or damaged beyond normal wear and tear, the patron will
be charged replacement cost plus a $10.00 processing fee. Replacement cost is the current cost of
the item. If the item is no longer available, the cost of purchasing a comparable item will be
assessed. If a cost is not readily ascertainable, a standard $40 cost will be charged. Items will be

Updated 6/16/2014
considered lost if not returned by the end of the semester in which they are last checked out or
renewed.

8.1.4 Financial Transactions at the Circulation Desk


All financial transactions, including fines and fees may be paid by cash or check at the
circulation desk. A receipt will be given upon request. Other pay services are as follows:

PC Printing
Students and employees must print from their student account while logged in. If students
do not have any printing credits left, they purchase more for their account at the campus book
store. Community patrons must request permission to print on the guest account from a library
staff member and will be charged the same as for copies.

Copier Fees
8 x 11 and 8 x 14 pages are 10 cents each.
11 x 17 pages and double-sided pages are 20 cents each.
Color copies are double the cost of B&W copies.

Laminator Fees
8 x 11 laminations are $.75 cents each.
Wide lamination is charged at $.50 per linear foot

8.1.5 Reserves
The Library Reserve service may be utilized by faculty wishing to have special materials
set aside with specified checkout restrictions for students in their classes. The instructor placing
items on reserve designates the checkout restrictions for the items, except for the library
limitation on all students of two reserve items at a time. Reserve checkout periods and
restrictions instructors may choose from are:

2 hours, in library use only, one renewal


2 hours or overnight, 1 renewal
All day, in library use only, no renewals
1 day, 1 renewal
2 days, no renewals
2 days, one renewal
3 days, no renewals
3 days, 1 renewal
7 days, no renewal

Updated 6/16/2014
A link to the required online form for reserving items can be found on the Library website and
can be completed and submitted by clicking the submit button at the bottom of the page.
Books, DVDs, articles and other items to be placed on reserve may be brought to the Library by
a faculty member or by a student assistant after the online form has been submitted.

Reserve items normally will be processed and available for reserve checkout within two
working days, at which time an e-mail will be sent to the faculty member informing them that the
reserve items are ready for checkout by their students. All reserve items are kept on the shelves
behind the main circulation desk in the Library.

8.1.6 Circulation by Mail


The BCL strives to offer equivalent library resources and services to all its academic
constituents. In keeping with this policy, Bryan distance students, faculty, and staff may check
out circulating physical items (print books, DVDs, etc.) by requesting that the items be sent to
them by mail or package delivery service. Eligibility is based on whether the constituent has
reasonable access to these resources by coming to the library in person. The person must be a
current student, faculty, or staff member, have no current classes or work which brings them
regularly to the main campus, and must be living at least 25 miles away from the main campus.

The Service
The patron may call 423-775-7307 in or email a request to library@bryan.edu with author,
title and call number for any circulating item appearing in the BCL online catalog.
If the item is available for checkout it will be mailed to the current address for the patron as it
appears in the library system downloaded from the College administration system. Patrons
must keep their address updated with the Registrars office in order to use this service.
The loan period begins on the day the item is mailed and items not received back by the end
of the loan period will be considered overdue with all applicable fines and fees accruing. The
periods for different types of items are:
o Books, CDs, and audiocassettes 28 days 1 (14-day) renewal 5 items total
o DVDs, and VHS tapes 14 days no renewal 2 at a time
o Reserve items and Headphones Not available
A total of 5 items may be borrowed by mail at a time including up to 2 DVDs.
The library recommends return shipment by UPS.
Interlibrary loan is available by mail through the BCL, however since the amount of transit
time would be greatly increased, thus limiting the time these patrons would have to use such
items, it is recommended that they try to obtain the materials by ILL through their local
public library first.

Updated 6/16/2014
Bryan College Library Policy

8.2 Interlibrary Loan


Introduction
Interlibrary Loan (ILL), also known as resource sharing, is a system allowing libraries to
borrow materials that they do not own from other libraries on behalf of their own patrons.
Participating libraries extend this courtesy to one another at little or no cost, thus allowing
libraries to offer their patrons a much broader array of materials than any single library could
afford otherwise. Each librarys participation is voluntary to whatever extent they choose and
established policies and procedures govern the sharing to control abuse. Although the BCL
participates in OCLCs Worldshare Resource Sharing system which enables member libraries
worldwide to share library materials such as books, article copies, media items and microforms,
Bryan borrowers are restricted by the following policies. (Note that lending library is the
library that actually owns the item and borrowing library is the one which borrows the item
from the lending library for its own patron to use.)

8.2.1 Borrowing
To request an item through ILL, a patron must fill out form found on the BCL website or
email the Public Services Librarian.

Patron Eligibility
All Bryan students, faculty and staff may request up to 5 items at a time free of charge.
Thesis students may request up to 10 books at a time. Community patrons are charged for this
service (see below) and are therefore encouraged to make ILL requests through their public
library first. Chattanooga State Community College students residing in Rhea County or taking
classes at the CSCC campus in Dayton may use this service the same as a Bryan student.

Items Not Eligible for Borrowing


The BCL may request any items except for the following

new materials (anything published within the last year)


international materials (not even from Canada)
media (such as DVDs, CDs or VHS tapes)
bound periodicals
reference books
multiple copies of a certain book or article at once
Borrowing Period
Libraries vary concerning the lending period and renewal options, and the borrowing
patron must abide by the lending librarys policy. The BCL will notify the patron when the item
is checked out to him or her of the due date by which the item must be returned.

Charges
Normally, the BCL does not borrow from libraries that charge, and covers the cost of
shipping or faxing items, so the service is usually free to Bryan students, faculty and staff. If a
book is only available from a library that charges, the ILL worker will ask the patron if he or she
is willing to pay the charge to borrow that item. Community patrons may request a book for a
charge of $3.00 per book and $0.10 per page for articles.

Overdue Materials
To ensure that items are returned promptly, maintaining the good relationship between
libraries, patrons with overdue Interlibrary Loan materials will be charged $1.00 per day, per
item for up to seven days. If a patron has an item overdue for more than seven days, his or her
Interlibrary Loan privileges will be terminated for the rest of the semester. If ILL materials are
lost, the BCL pays replacement costs and processing fees to the lending library and then attempts
to recover the charges from that patron.

8.2.2 Lending
The BCL policies for lending ILL materials are similar to the rules for borrowing. Books,
photocopies of articles and some audio-visual materials are loaned to other libraries without
charge. The Bryan College Library typically lends materials through ILL for 30 days, with one
2-week renewal period.

Items Not Eligible for Lending


The BCL lends any item except for the following

new materials (anything published within the last year)


media (such as DVDs, CDs or VHS tapes)
bound periodicals
reference books
multiple copies of a certain book or article at once
microfilm or microfiche
materials from special collections or rare books
books in poor condition.
8.2.3 ILL Agreements
The BCL participates in and abides by the policies set by OCLCs Worldshare Resource
Sharing service. The BCL has no other formal agreements at this time, although it shares the
values of many groups that limit ILL sharing to libraries that do not charge for lending.
As part of a contractual agreement with Chattanooga State Community College, CSCC
students residing in Rhea County or taking classes at the CSCC campus in Dayton may use this
service the same as a Bryan student.

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