Академический Документы
Профессиональный Документы
Культура Документы
These five ideas served as our guidelines until we were ready to customize
our own.
Talking about these patterns and naming them actually provided every-
one with an aha experience. We intuitively understood what they were
and how they sabotaged our ability to listen to another person talking. The
benefits of this new understanding were huge. We finally understood several
things:
Figure 1.2
Dialogue
Our group had not yet learned how to use the art of skilled discussion.
Garmston and Wellman (2000) note:
The term discussion shares linguistic roots with words such as
percussion, concussion, and discuss. At its most ineffective, discussion
is a hurling of ideas at one another. Often it takes the form of
serial sharing and serial advocacy. Participants attempt to reach
decisions through a variety of voting or consensus techniques.
When discussion is unskilled and dialogue is absent, decisions are
often of poor quality, represent the opinions of the most vocal
members or the leader, lack group commitment, and do not stay
made. (p. 57)
Figure 1.3
Protocols for Improved Inquiry
Gently walk others down the ladder of What leads you to conclude that?
inference and nd out what data they are
operating from. What data do you have for that?
Draw out their reasoning. Find out as What is the signicance of that?
much as you can about why they are say-
ing what they are saying. How does this relate to your other
concerns?
Explain your reasons for inquiring and Im asking you about your assumptions
how your inquiry relates to your own here because . . .
concerns, hopes, and needs.
Figure 1.3
Protocols for Improved Inquiry (continued)
Test what they say by asking for broader How would your proposal affect . . . ?
contexts or examples.
Is this similar to . . . ?
State your assumptions and describe the Heres what I think, and heres how I got
data that led to them. there.
Give examples of what you propose, even To get a clear picture of what Im talking
if theyre hypothetical or metaphorical. about, imagine that youre the customer
who will be affected.