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Objective
Education professional is seeking a career in higher education. Skill set includes excellent
communication, writing, and customer service. Team oriented individual who can grasp new
concepts and technology in a timely manner and can work independently when required. Task
and goal orientated, individual works well under pressure and with tight timelines.
Work Experience
Assisted teacher in instructing students and providing necessary tools to assist students
academic progress. Completed basic administrative tasks of copying and filing
information into student folders for report cards.
Primary functions include taking student payments for transcripts, fines, or account
balances; answering phones, cash handling, and customer service. Work with student
accounts in programs such as SIS, and PeopleSoft. Other programs used include
Microsoft Office Suite and Google Drive.
Additional tasks include creating spreadsheets and maintaining new voicemail and email
system to access student needs. Update monthly schedules or events into Google
calendar.
Supervised store associates and provided customer service. Completed shipment, ran
reports, schedule, took conference calls, handled deposit and cash throughout shift.
Participated in promotional contests to drive sales, conversion, and raise all metrics in
order to beat set goals. Served as Acting Manager for June 2011.
Education
University of Phoenix
Achievements
Completed and defended thesis for Barrett Honors College (March 2013)
Internships
The Gila River Review (Student Editor) (1/2010 to 12/2010)
Promoted magazine submission period and launch party on network and other social
media. Interacted with readership by posting articles of literary interest, and advertised
promotional contests for magazine. Gathered information about contributor publications;
acquired copywriting skills by proofing previous issues for grammatical errors. Programs
used included Microsoft Office, WordPress, SnagIt, and Google Drive.