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Communicating Without A Shared Language

2017 GIPS Summer Institute

Communicating Without A Shared Language 2017 GIPS Summer Institute
Roll-a-Question 1 - Introduce yourself. 2 - Describe the meaning or story behind your name (first,
Roll-a-Question
1
- Introduce yourself.
2
- Describe the meaning or story behind your name (first, middle or
last).
3
- If you were fluent in another language, what language(s) would you
speak and why?
4
- What are some of the key challenges communicating with people for
whom English is a new language?
5
- What are you hoping to learn from this session?
6
-
Share a success from this school year.
What’s in a Name? Naming Customs from Around the World
What’s in a Name?
Naming Customs from Around the World
English is a difficult language
English is a difficult language
Learning Goals
Learning Goals

Discuss the unique relationship between communication and culture. Identify factors that contribute to your cultural lens. Develop a greater awareness and understanding of ourselves and the lives of individuals from other cultures. Identify strategies to become an effective, culturally aware communicators.

Reasons People Communicate Tend to be the Same

• Allows you to gather information about other people • Helps fulfill interpersonal needs • Establishes
• Allows you to gather information about other people
• Helps fulfill interpersonal needs
• Establishes personal identities
• Influences others
Communication A dynamic process in which people attempt to share their thoughts with other people through
Communication
A dynamic process in which people attempt to share their
thoughts with other people through the use of symbols.

Source Encoding Message Channel Receiver Decoding Feedback Noise

Between what I think what I want to say what I think I am saying what
Between what I think
what I want to say
what I think I am saying
what I say
what you want to hear
what you hear
what you think you understand
what you want to understand
and what you understand
there are at least 9 chances
that we will not understand each other.

Culture

 
   

A set of human-made objective and subjective elements that in the past have increased the probability of survival and resulted in satisfaction for participants in an ecological niche, and thus became shared among those who could communicate with each other because they had a common language and they lived in the same time and place.

Iceberg Concept of Culture Surface Culture: most easily seen emotional level - low Like an iceberg,
Iceberg Concept of Culture
Surface Culture: most easily seen
emotional level - low
Like an iceberg, nine-tenths of
culture is below the surface.
Shallow Culture: unspoken rules
emotional level - high
Deep Culture: unconscious rules
emotional level - intense

Cultural factors that influence the way we see our world & contribute to the many cultures we weave in and out of each day:

Cultural factors that influence the way we see our world & contribute to the many cultures
 

School Geography Income of Family/Social Class Political Views Ethnicity Electronic media

Family Gender Race Age Sexual orientation Language Friends Religion

Social organizations Others…

Your Cultural Identity

What makes us unique? What do we have in common?

Your Cultural Identity What makes us unique ? What do we have in common ?
Your Cultural Identity What makes us unique ? What do we have in common ?

What makes us unique? What do we have in common?

Discuss any aha’s

Which ones do you share?

In which ones do you differ?

What did you learn about yourself and others?

Communication

Intercultural

Interaction between people whose cultural perceptions and symbol systems differ enough to influence the communication event.

Intercultural Interactions

• Have a potential for creating anxiety, misunderstandings, and even conflict

• Will require flexibility and adaptation • Ability to adjust and accommodate • Requires motivation, knowledge and skills

Communication & Culture

Find a partner. Read the quote or statement. Discuss the concept. Write down examples, comments, or questions on

● Find a partner. ● Read the quote or statement. ● Discuss the concept. ● Write

the poster.

 

Strategies to Support Intercultural Communication

Strategies to Support Intercultural Communication
Strategies to Support Intercultural Communication

Be Aware of Your Biases

Watch your nonverbal communication (i.e. tone, facial expressions). Do not make assumptions. Do not equate an accent, poor grammar, or lack of fluency with lack of intelligence.

Speak Slowly and Clearly

....

but

not so slow or loud that it becomes unnatural.

Use Appropriate Language

Keep word choice and sentence structure simple. Avoid acronyms, idioms, and abbreviations. Avoid the use of slang. Be consistent.

If You Are Not Understood, Do Not Repeat Exactly What You Said Before.

Paraphrase with even simpler language. Allow for silence between phrases and questions. Use pictures and gestures to go with your words. Put it in writing. Use a bilingual dictionary, online translator, or interpreter.

Listen Actively

Be patient. Listen for key words, main ideas. Watch for nonverbal cues that they do not understand. Do not interrupt, speak over, or finish their sentences.

Ask for Feedback

Do not move on until you understand and you are understood. Ask open-ended questions. Avoid yes/no questions. Be encouraging.

Tips for Working with an Interpreter

Work alongside the interpreter. Allow for advanced planning and debriefing. Speak directly to the client Only say what you want interpreted Speak slowly pausing after each complete thought Refrain from side conversations

Did we meet our learning goals? ● Discuss the unique relationship between communication and culture. ●
Did we meet our learning goals?
● Discuss the unique relationship between
communication and culture.
● Explain factors that contribute to your cultural lens.
● Develop a greater awareness and understanding of ourselves
and the lives of individuals from other cultures.
● Identify strategies to become an effective, culturally
aware communicators.

Where do you start?

Start where you are. Learn about yourself. Think about your own thinking. Expand your knowledge about culture and the various dimensions of culture represented in Grand Island. Interact with diverse groups and establish meaningful relationships. Attend diversity-focused events and professional learning opportunities. Ask questions and take advantage of teachable moments. Create an environment that is welcoming. Be non judgemental, practice patience, expect the unexpected and be adaptive. Be an advocate. Share tips for communicating without a shared language.