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FORUM 2
TEAM 3:
Rengifo Tobar, Jorge Luis
Suntasig Guallichico, Maicol Alexander
Tello Parra, Segundo Fabian (coordinator)
INTRODUCTION
OBJECTIVES
2. THEORETICAL FRAMEWORK
2.1. INTRODUCTION TO THE CONCEPT OF QUALITY
Quality sends the image of
something better, an
excellence idea.
ISO 9001:2000
11
Actting Planning
How to What to do?
improve next How to do
time? it?
Checking
Doing
Did things
Do what is
happen as
planned
planned?
the efforts
must be A leader and example
monitered in
order to Institution must
Look for mechanisms to satisfy needs.
satisfy the
students.
In Colombia
ICONTEC:
SGS
Organismo BVQI: Bureau CIDET: International
Colombia
de Veritas Energa certification
S.A. normas
certificacin Quality elctrica y sus and Training
de calidad e
de Productos International. asociaciones. SA
integridad.
Industriales.
3. STRATEGIC DIAGNOSIS
It is necessary to make a comprehensive analysis of how the
Santa Maria Center is nowadays, where it is possible to know its
internal and external reality.
Teachers
Growth opportunities
Autonomy and confidence in work
That the programs that are actually provided meet the needs of society, its
environment to develop in the world
Expansion of technology rooms
Endowment of teaching material and bibliographic reference
Families
Education of excellence, human, spiritual that allows the formation in values of
their children
Good learning, teaching and monitoring of your children.
Expansion of the number of seats
More economic support
ENGLISH SOCIO-EDUCATIONAL PROJECT 6/29/2017 17
For the elaboration of the manual of the system of quality management of the center Santa Maria was
realized:
1. The guide to interpretation of the guide to ISO 9001: 2000 for education was revised.
2. They were reviewed and restated together with the Quality Committee, the Quality policy and objectives.
4. The Management Indicators were defined, based on the Process Network, to determine how well the
objectives and targets are being achieved.
5. The surveys were carried out to all the workers of the Center for the realization of the descriptive letters.
6. It was defined which chapters of this Standard could be applied within the Santa Maria Center.
The total cost of implementing the Quality Management System for the Santa Maria Center is
$ 6,862,500
ENGLISH SOCIO-EDUCATIONAL PROJECT 6/29/2017 25
The annual maintenance cost of the Santa Mara Center corresponds to $ 6,368,500
26
CONCLUSIONS
THE QUALITY MANAGEMENT SYSTEM OF THE SANTA MARIA CENTER WAS BASED ON THE ISO 9001:
2000 STANDARD USED AS THE BASIS OF THE EXISTING QUALITY SYSTEM AT THE CENTER. WITH THE
COLLABORATION OF THE EDUCATIONAL COMMUNITY AND THE QUALITY COMMITTEE THAT SHOULD
BE IN CHARGE OF PERFORMING THE UPDATES OF THESE.
BIBLIOGRAPHY
OGLIASTRI, ENRIQUE. MANUEL DE PLANEACIN ESTRATGICA. COLOMBIA:
TERCER MUNDO EDITORES, 1992.
HTTP://WWW.BVQI.COM
HTTP://WWW.ISO.CH