Joseph Cunnelly

18 Kingsley Avenue, SK4 1PW

01614805680 joecunnelly.uk@gmail.com

Introduction

An enthusiastic and proactive individual with GCSE grades in 7 subjects along with 3 months of work
experience in a customer service position and a dedicated and professional approach to work. Currently
seeking a working position to further develop an understanding of customer service and enhance their
communication and team-working skills through a challenging role whilst gaining useful working experience.

Experience
NHS IT Support Apprenticeship[1]
(Nov 2016 Feb 2017)

Log support requests received by email or telephone under the correct departments and categories.
Resolving problems reported by either email or telephone, communicating with the customer throughout
the fix.
Replacing new computer hardware systems where either requested by the customer or where required
to support new software (such as the EPR implementation)
Connecting printers to the network and to newly setup PCs.
Imaging new computer systems so that it has the hospitals required and standaprd software on.
Communicating with staff members (nurses, doctors etc) on wards in person to assist them with their
computer issues.
Unboxing new equipment.
Collect together all the boxes from new equipment and bring them to the correct recycling bins.

Education and achievements

Estio Training Centre[2]

(Nov 2016 Feb 2017)
Completed Microsoft Office Specialist Powerpoint 2013 Exam:
Microsoft PowerPoint 2013 Certification exam earners have a fundamental understanding of the PowerPoint environment and demonstrate
the correct application of PowerPoint 2013. Earners are able to create, edit, and enhance PowerPoint presentations, including those for
professional grade sales presentations, employee training, instructional materials, and kiosk slideshows. PowerPoint earners may include
business professionals, students, public speakers, sales, marketing staff, and educators.

Completed Microsoft Office Specialist Word 2013 Exam:

Microsoft Word 2013 Certification exam earners have a fundamental understanding of the Word environment and the ability to complete
tasks independently. Earners demonstrated the principal features of Word 2013 by creating and editing a large project which can include
professional-looking reports, multi-column newsletters, rsums, and business correspondence. Earners may include students, business
information workers, clerical workers, educators, and others.
St Anne's Roman Catholic High School
(2011-2016)
GCSEs:
Religious Studies - B
Mathematics - C
English Literature - C
English Language - C
Additional Science - C
Computer Science C
History - C

Winner of the BT Openreach Art Competition 2012:

My artwork was selected by BT Openreach managers from hundreds of entries from St Annes RC High. My artwork is still on display
covering a fibre optics cabinet on Wellington Road South. For this I was awarded at a ceremony at the BT Tower in London on 23rd July
2012.

Key Skills

- Communication. I am a very sociable person with good communication skills and an incredibly positive attitude to
everything I do.
- Organisation. I have a high attention to detail and can concentrate well on a task whilst keeping priorities in mind.
- Flexibility. I am able to adapt to changing situations and am available to work at any and all times.
- Fast learner. I very quickly grasp and understand ways of completing a task, offering my own unique way of doing things
where required.
- Fast worker. I can work effectively and efficiently and will always work to the best of my ability. prioritising tasks and
multitasking whilst keeping the highest standard of work.
- Motivation. I am a highly motivated worker, happy to go the extra mile and do as much as I can.
(References provided upon request)