www.insidesap.com.

au Issue 19 | Spring 2012

The independent magazine for SAP professionals

Yearbook

2013
BIg data, Cloud
trends shaping the market
ANDREW BARKLA
AMbitious growth PLANs for SAP ANZ

Your essential Resource

2012 Awards CASE STUDIES FIND A Partner
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customer EPA, FRUCOR, provider directory

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20 Inside SAP magazine


8 14
46
6 Editors note
Interviews
8 Taking the helm at SAP ANZ:
Andrew Barkla
12 Stream-ing ahead: Gough
Venter, Dawie Gerber and Stuart
Dickinson
Events
14 Recognising excellence in 2012
17 SAUG Summit 2012 + SAP Forum
Australia
22 An InnoJammer who cant code:
Jelvie Grech
Features
24 Building intelligent transport systems
27 Placing your bets on big data
31 Public sector pushing into the cloud
34 2012 Top 10 Most Influential
People in SAP
38 Mastering SAP Visual
Intelligence: David McAmis
40 Four quarters to Accounts Payable
efficiency: Frank Volckmar
CONTENTS
31
50 56
42 Digital evolution drives the future 66 SUSE
of SAP learning: Lynton Howes
67 Esker
Case studies
68 BackOffice Associates
46 A platform for modern regulation:
EPA Victoria 69 Manhattan Associates
49 ASG improves operational 71 ReadSoft
visibility and transparency:
Frucor Beverages 72 Revelation Software Concepts
50 Moving test data into the fast 73 CSC
lane: Mercedes-Benz
74 PwC Avantis Information Systems
52 Boring data migration just
what the property developer 76 Retarus
ordered: Australand
77 Harms Consulting
55 Unifying ERP across nine Asian
countries: Kimberly-Clark 78 Interpro
56 Extracting value from 79 Windsor Business Solutions
information assets: Vale Australia
80 Compuware Corporation
SAP service provider profiles
81 Everjoy Consulting
60 Hayes Technology Group
62 Lodestone Management 82 Redback Consulting
Consultants 83 TIK Consulting
63 Wipro Technologies
84 Acuity Search
64 ASG Group Limited
65 Systems and People 85 SAP service provider directory
 EDITOR

The independent magazine for SAP professionals

Managing Editor/Publisher
Freya Purnell
t. (02) 9929 5465
m. 0412 602 579
freya.purnell@insidesap.com.au

From the Editor

Journalist/Editorial Assistant
Eleanor Reader
t. (02) 9929 5465
eleanor@flapjack.com.au
The Inside SAP Yearbook is our flagship edition of the year, and always
provides us with an opportunity to reflect on the changes we have observed Creative Director
Justin Knights
in the SAP ecosystem in Australia and New Zealand over the last year. What
t. (02) 9929 5465
we have seen in recent times is certainly some consolidation, with a number m. 0425 292 075
of acquisitions just to name a few, PwC acquiring Avantis, Datacom justin@flapjack.com.au
acquiring Enterprise Support, Kony Solutions acquiring Sky Technologies,
and most recently, at a global level, Infosys acquiring Lodestone Management Advertising Sales
Laura Blackwell
Consultants, while locally, UXC-owned Oxygen Business Solutions has
t. 02 8011 4822
acquired Stream (and in this edition, we speak to them about what the deal m. 0412 685 864
means for the two companies see page 12). laura@flapjack.com.au

Were also seeing a new level of sophistication and confidence in the market,
as companies place their bets on emerging technologies rapidly shaping
the enterprise. SAP continues to articulate its broadened strategy, now
encompassing not just ERP but database and technology, mobility and
analytics. Andrew Barkla assumed the role of SAP ANZ president and
managing director just a few months ago, and while he is positive about
the opportunities this wider solution set presents, he concedes that the
great challenge for SAP and the ecosystem is to remain close enough to its
customers and their business challenges to be able to guide them through
investing in the new technologies, and yielding the most value from them.
Read our interview with Barkla on page 8.
Elsewhere in this edition, we discuss the trends around big data, and the
potential for cloud in the public sector, following SAPs landmark Business
ByDesign deal with NSW Trade and Investment. On the analytics front,
David McAmis discusses how to get the most from SAP Visual Intelligence,
while Lynton Howes examines the implications of the digital evolution for
SAP training and education.
As alwasy in our Yearbook, we also have a wealth of case studies, as well as a
directory of SAP service providers, so you can make your next SAP project your
most successful yet.
We hope you enjoy this edition.
Freya Purnell
Managing Editor, Inside SAP
Editorial Advisory Committee
Anna Cridland (Axient), Stuart Dickinson
(Oxygen Business Solutions), Paul
Hawking (Victoria University), Wendy Hill
(SAP ANZ), Calvin Kally (KALtech), Kevin
Killey (IBM), Iain Macleod (CSC), Mick
Windsor (Windsor Business Solutions)
Contributors
Jelvie Grech, Lynton Howes, David
McAmis, Frank Volckmar, Kirsten Wade,
Anne Widjaja
Published by
FlapJack Media Pty Ltd
Suite 7, Level 9, 122 Arthur St
North Sydney NSW 2060
ABN: 93 142 878 135
2012 FlapJack Media Pty Ltd. Inside SAP
is published four times a year by FlapJack
Media Pty Ltd. All rights reserved. No part of
the publication may be reproduced in whole
or part without the written permission of the
publishers. FlapJack Media Pty Ltd makes
no representation or warranties with respect
to this magazine or its contents including,
without limitation, material communicated
by third parties. FlapJack Media Pty Ltd does
not warrant that the information available
in this magazine is accurate, complete or
current. Opinions expressed are those of the
respective authors and not necessarily of the
publisher. Neither FlapJack Media Pty Ltd nor
any persons involved in the preparation of
this publication will be liable for any loss or
damage as a result of use of or reliance upon
advice, representation, statement, opinion or
conclusion expressed in Inside SAP magazine.

6 Inside SAP magazine

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 Interview
Andrew Barkla

Taking the helm at SAP ANZ

In July, Andrew Barkla took up the role of president and managing director
of SAP ANZ, left vacant by Tim Ebbeck earlier in the year. Barkla joined SAP
from senior regional roles at Unisys and PeopleSoft. He spoke with Freya
Purnell about whats on his agenda for the next 12 months, the challenges
ahead for SAP, and the role of the ecosystem in helping SAP ANZ double in
size by 2015.

Freya Purnell: What attracted you to the role at SAP?
Andrew Barkla: Ive been involved in the application
software business for much of my career. When I got the
tap on the shoulder, I was running Unisys Asia Pacific
in Japan and was also on the executive board globally.
Ive been spending a lot of time talking to customers
about some of the disruptive trends like big data,
consumerisation of IT, cloud, and mobility. I can see a
big shift happening in technology at the moment a shift
that I believe is bigger than the shift we saw when the
internet was deployed in the commercial and government
sector.
The fundamental reason [I decided to join] was youve
got the largest application software company in the
world making huge bets on the innovative technologies
of tomorrow cloud, mobility, SAP HANA. To be quite
frank, looking at the investments that SAP was making
and the assets the company has in its customer base, it
was just too good an opportunity to turn down.
FP: Since joining SAP eight weeks ago, what have
your immediate priorities been, and what is on your
agenda over the next 12 months?
AB: My immediate priorities have been getting out and
listening to our customers and our partners. In my first
seven weeks I met 77 customers and around 20 partners,
so Ive been doing a lot of listening, understanding how
weve been performing and whether were delivering
on the expectations they have of us, and getting an
understanding of where they are with SAP and what
opportunities the innovation portfolio is going to bring
to the table. Ive also been spending a lot of time with
our people, again gauging our focus on customers and on
making our partner and customer community successful.
Going forward, it really is about driving a growth
agenda, and is very much around bringing innovation to
the table for our customers whether thats a customer
trying to save money because of some of the challenges
they face, or organisations that are looking to take
advantage of new business possibilities and solve new
business problems with a set of new market categories
that we just didnt have two years ago.
BusinessObjects added analytics, Sybase added
database and technology in a mobility platform, weve
added SAP HANA into the mix around database and
real-time in-memory computing, and then of course the
cloud with the acquisition of SuccessFactors and Ariba
all of those present a whole new set of possibilities
for customers and for the ecosystem. So that will be my
focus; just ensuring that we have the new innovative
technologies in front of our customers, not for
technologys sake, but looking at industry and business
problems and trying to solve them.
FP: From those initial discussions with customers
and partners, what is your sense about how they
feel about what SAP has been delivering up until
now?
AB: Generally across the board Ive been really
impressed. Most of the customers Ive talked to have
been extremely complimentary, and many of them
are in that consolidation phase from an applications
perspective they have completed the ERP foundation,
and the exciting thing is that now they have this platform
in place, theyre looking at how they get the benefits
of being more agile and more responsive, and how
they extend the platform, leveraging some of the new
technologies to deliver front-office benefits that are
relevant for their industry.
FP: With so many shifts taking place right now, and
so many different solutions that SAP is offering, how
should customers be trying to work out where to
invest to yield the greatest value?
AB: Were at a point where you dont know what you
dont know. Ive met with some customers who know
what they want, but theyre not sure what they really
need. From a pragmatic perspective, it comes back to
looking at the markets they are operating in, and looking
at their own business strategy and the challenges that
they have in executing that, and then engaging with us to

8 Inside SAP magazine


help them identify how they can best take advantage of
some of these new innovations, on top of the investment
theyve made, to deliver business benefits aligned to their
strategies.
I think actually one of our big challenges in engaging
as we go forward is getting linked back into the business
challenges. We were certainly there, front and centre,
through the shift into ERP. Those were transformational
decisions made by customers at the time. As I look at
the future challenges, we have to get back in front of
the business to really understand how it aligns to the
strategy and the business problems of today, and not just
show up with a technology product proposition. I think
one of the big challenges weve got is working with our
ecosystem to get ourselves back in front of the business
and having business-relevant conversations.
FP: So what do you see as the role of the ecosystem
in the future?
AB: Its helping us understand, particularly from an
industry perspective and from a customer perspective,
what are the business problems we need to be engaging
around. Of course we have many ecosystem partners
and channel partners who have very deep industry
knowledge, and in some cases, very deep departmental or
functional knowledge, and we need to leverage and take
advantage of that knowledge.
We are setting out to double the size of the business
We are setting out to
double the size of the
business by 2015. We
cant do it alone.
by 2015. We cant do it alone, we just cant grow that
quickly without really enabling both the channels and
the ecosystem to help us grow and help us solve those
customer business problems.
FP: Which market segments do you expect to be
strong contributors to that growth?
AB: All market segments. If you go to government at
the moment, there are significant budget challenges
at the state and federal level, and that presents a real
opportunity to do things differently. Getting better data
and analysis on citizens and the services that can be
provided presents opportunities for SAP HANA. When
theyre looking at significantly reducing the cost of their
shared services operations, cloud becomes a significant
proposition.
In the mining and resources sector, were looking at
increasing our investments in Western Australia and
strengthening our alignment with our partners and
ecosystem to prepare ourselves for growth in those
markets. The retail sector is facing significant challenges,
so were working with them on both lowering costs
and getting better engagement with suppliers, through
procurement solutions to improve supply chain and
giving them a stronger online presence.
So there are things happening and challenging each of
the industries, and we serve over 24 industries that are
presenting opportunities. SAP is not just applications,
 Interview
Andrew Barkla

The greatest challenge ahead will be leading our customers

into and through the innovation thats available to them...
because a year ago, we didnt have some of the technologies
that we have available to us today.

and now we have the five market categories that are
giving us a chance to understand the problems that
customers have and bring these new solutions and
innovations to the table. Im pretty bullish, as you can
tell.
FP: How does the level of available SAP resources in
the Australian and New Zealand market affect your
thinking about growth?
AB: In Australia and New Zealand, if were setting out
to grow 30 per cent and double the size of the business,
we will need more skills and more talent. How do we
go about doing that? One dimension is growing the
ecosystem, being more strategic with our alignments and
our transparency about our focus areas and how we grow
together, improving our enablement of the ecosystem and
channels, that will play a big part in it.
Our ecosystem equally sees the opportunity of the
additional four market categories to complement the
core, and to grow new SAP customers. Im seeing in
my conversations a reinvigoration of the ecosystem in
investing in SAP HANA, in mobility, and supporting
implementations of SuccessFactors and Business
ByDesign. We are all looking at growing at the
same time, so thats one way we have to fulfil the
opportunities in concert with our own channels and
ecosystem, and then of course we are looking at growing
our own services business to support that.
This will be a challenge, and I dont underestimate
the challenge. In this day and age, we leverage global
delivery centres, and weve got rapid deployment
solutions in place for most of the portfolio. The cloud
is a different paradigm in terms of how quickly you can
implement and the amount of resource thats required
and the risk. I think that also assists you dont
necessarily need as much resource to set up and support
the cloud solutions as you would have three years ago for
an on-premise style solution.
FP: How do you see the maturity of the SAP
Australia and New Zealand market compared to the
Asia Pacific region?
AB: Australia and New Zealand is a mature market.
What we need to be careful about is its also a market
thats very innovative and there is a lot of early adoption
of technology here. Lets take the cloud for example
in the US, cloud is penetrating about 85 per cent of
organisations, and in Australia it sits at around 65 per
cent. Were not that far behind, and were catching up
very quickly. Because Australia and New Zealand is
a mature market, it is looking to innovation to better
expand into adjacent markets in Asia, and to compete
more effectively. Businesses will either thrive or fail in a
mature market now with so much innovation going on in
technology.
Its very different to Asia. Markets like China, India
and Indonesia are still significant growth markets for the
ERP platform in its own right, and thats different from
Australia and New Zealand.
FP: For SAP ANZ as a company, what are the
greatest challenges youre facing here?
AB: Thats a tough question because I just feel so positive
about everything Im seeing at the moment. The greatest
challenge I think will be leading our customers into
and through the innovation thats available to them. We
are going to need to spend more time with the business
leadership in our customers, helping them look at some
of the challenges they have in front of them, and think
differently about how they solve some of those problems
because a year ago, we didnt have some of the
technologies that we have available to us today.
Our customers can put down what they want on an
RFP, but understanding what they really need is going
to be a much more collaborative process with somebody
like SAP and our ecosystem to really think through some
of the game-changes that can be delivered based on
what is huge innovation in our industry. So getting that
business connection and that insight with our customers
into whats possible is probably our biggest challenge at
the moment.
Imagine if we only began to think about mobility
in a years time, and the time that we would have lost
competitively if we delay really understanding how
the technology and the opportunity around mobility
is applied to our business. I think what people dont
understand is how quickly things are changing. With so
many shifts going on at the same time, businesses are
going to change dramatically. The independent magazine for SAP professionals

10 Inside SAP magazine

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www.insidesap.com.au 11
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au_inside_sap_210x297_12.indd 1 9/17/2012 2:50:31 PM

 Interview
Stream acquisition

Stream-ing ahead
SAP technology consultancy Stream was founded by chairman and innovation
director Gough Venter in 2004 with a focus on SAP NetWeaver. Since then,
joined by business services director Christiaan du Plessis, managing director
Dawie Gerber and operations director Joel Stehr, the company has grown to
encompass both consulting and technology services, with annual revenues
over $10 million and offices in Sydney, Melbourne, Brisbane and Perth. In
August 2012, Stream was acquired by UXC-owned SAP software and services
integrator Oxygen Business Solutions. Freya Purnell spoke to Venter, Gerber,
and Oxygen CEO Stuart Dickinson about the future for the company.
Freya Purnell: How did you grow the Stream business? the business in the ERP space. We knew the end goal was
Gough Venter: I founded the business with a clear focus on to operate as one brand, but a staged approach helped us
becoming brilliant in the area of SAP Netweaver technology. I maintain what we had built up.
knew I had to surround myself with brilliant technical people,
so after about a year I convinced Christiaan du Plessis to join DG: Then we had our first approach in March last year.
the business. We slowly started building up new accounts as
well as support contracts. From the start, a stable annuity GV: Oxygen gave us a call out of the blue, but at the time
income around support was very important. Weve never had we had actually been approached by another group. Within
a dedicated sales team, so it was largely about using our own the space of a few months, we had M&A people contacting
networks and growing existing accounts. us too. We never put ourselves out on the market, I think
We grew into the Canberra market with our key partner, we were just ripe for the picking. We had a few deep and
Redback Consulting. We then grew Melbourne off the back of meaningful conversations about it, but we didnt want
some substantial accounts. to change our culture that was key. People gravitated
We got to the point of being an SAP Partner, and winning towards being in an environment where they can feel really
our first Customer Award of Excellence. That felt like a comfortable. The culture suited them, they joined us for a
real milestone to say, OK, we have achieved a fair bit in reason and we werent going to compromise on that at all. So
our technology space, so whats next? We took an interest we really wanted to do the people side of it on our terms.
in growing our ERP services and becoming a SAP Channel The first conversations with Oxygen had just made it so
Partner, so we convinced Dawie to join in August 2009 due to clear to us that this was like a bigger Stream in a way. Even
his experience in this space. the way UXC manages its brands, the identity of those brands
means a lot. It feels very well-managed and well-structured,
Dawie Gerber: When I started, the vision was to just keep but the brands are fairly autonomous and we could just merge
growing, and bring some business development experience into that very seamlessly without disrupting our customers
to the party to grow the organisation specifically in the and employees. We could give our employees a great career
NetWeaver space. SAP asked us to consider becoming an SAP path without affecting their short-term goals.
Channel Partner. We started talking about opportunities, and
Joel [Stehr] joined us and we started the consulting business. DG: With some of the other organisations that approached us,
We became an SAP Channel Partner in July 2010, and we had there would have been a massive cultural shift, and we would
our first deal within six weeks. We just took off from there, have had to change a lot sooner, which would have made
and created a few innovations. We sold our first chunky one the transition not as smooth, there would have been a lot of
and that underpinned that we did the right thing and the unhappy customers and staff. And that was ultimately what
markets believed in us. it was about staff and customers, because thats really the
value of the organisation.
GV: People asked why we maintained separate technologies
and consulting branding [for the business]. We needed to keep FP: Stuart, what attracted Oxygen to Stream?
a strong identity with our existing large enterprise accounts Stuart Dickinson: UXC is an acquisitive company. Oxygen
as technical leaders, while growing a whole new aspect of was acquired by them in 2006, and we have an acquisitive

12 Inside SAP magazine


Stuart Dickinson Gough Venter
nature. Thats been a little bit hard to do for the last couple
of years, because of the macro environment, but we have now
got to the stage where it is possible again. What attracted us
to Stream was really the people and the directors. We knew
the team, its a small ecosystem, so we knew that we could
work with these guys. UXC is trying to become the leading
SAP partner in Australia and New Zealand. So we thought
that Oxygen could help accelerate Streams business and their
ambition, and we saw that they could also help us grow our
business. Scale is an important part of the equation but its
also really important to have deep capability in technical
areas and the channel. It was about putting all that thinking
together and being very clear that yes, one plus one would
equal more than two.
GV: The interesting thing is that our customer base is widely
spread. We dont cover too many of the same accounts, so
collectively we can only capture more of the market and span
a wider range of industries.
SD: The other reason we were interested was the Stream team
has developed some really good IP. Our view is by having
access to that to take it to a broader range of customers, that
would just help grow that process as well. So we can obviously
bring quite broad coverage from a customer perspective to
that opportunity.
GV: We have a good model for developing IP and it feels
like a starting point for a new era for the Stream R&D, to
merge with Oxgens like-minded people, and grow that into
something really substantial.
DG: While were good at developing IP, we are not necessarily
good distributors of products, and thats where Oxygen gives
us that next jump up in terms of accessing a network of people
and customers. We have ambitions to go over to Western
Australia and a few of the untapped regional areas.
FP: How will the integration work going forward?
SD: The culture is really important to us in making sure that
we leverage the best out of everything. The day one model
is the same as the day -30 model the two organisations
are effectively operating as themselves. Over the next 12
to 24 months, where it makes sense, we will create some
integration, and it will predominantly initially focus around
the back office making sure we get the leverage out of IT,
development platforms and systems, financing and HR. But
Interview
Stream acquisition
Dawie Gerber
the brands and the go-to-market will continue to exist as they
do. With the resource pools, while there will be some cross-
leveraging and well be exploiting that as much as we can,
they will operate separately. And in 12 months time well
have a look at where were at. In terms of the brand, Stream
will effectively become an Oxygen company.
FP: What is the growth strategy for Oxygen and Stream?
SD: UXC is very clear. It is seeking to become the leading
alternative to the multinationals across the Australia, New
Zealand and Asian market. When we bring that to an Oxygen
and Stream level, the ambition is the same but in the SAP
space. So if we want to lead that market, that means weve
got to continue to grow. Western Australia has not been a big
presence, so thats something well look at. We will have a
look at offshore markets. We have a very strong relationship
with the United VARs network, which is a global alliance of
Gold Channel Partners, and that gives us access to some of
those markets as well.
The other thing from a growth perspective is as SAP
technologies emerge, we will follow those where it makes
sense thats about things like cloud, we are making
significant investments in mobility and building out our story
on mobility. Its about following where the customers are, and
making sure we can support them in how they want to grow,
and accessing new markets and opportunities, so we can
continue to spread the good word. When I took over in April,
my strategy was effectively to double the size of the business
over three years, so thats what we are working towards, and
the Stream acquisition is obviously a good part of that.
DG: The interesting part is that we set our budgets at the end
of last year for the next calendar year. Before we even had
these conversations, our targets were quite aggressive already.
So overlaying this is actually a bit of an additional kicker, we
are going to naturally get some growth happening.
FP: How have Stream customers viewed the acquisition?
GV: All our key accounts have welcomed the change, which is
such an important thing for us. Its testimony to the fact that
they dont feel threatened by the change; in fact, most of them
feel that they will benefit from it. Everyone that I have spoken
to sees it as a very similar engagement to what they have
experienced in the past, which is very positive.
SD: Were just very excited and looking forward to being
better together. The independent magazine for SAP professionals
www.insidesap.com.au 13
 AWARDS
Recognising excellence in 2012
Bringing together the best success stories SAP has to offer, the SAP
Customer Awards of Excellence celebrated 33 different projects undertaken
by customers and partners over the past year. Eleanor Reader reports.
This year, 56 projects were submitted to the judging panel in the
hope of taking home an award from one of the 11 categories.
The awards have become an important part of SAP tradition
over the past 12 years, placing special emphasis on the role
partners play in transforming their customers businesses for the
better.
In 2012, for the first time, there were up to three winners in
each of the award categories, with the award ceremony held at
the Sydney Opera House on Thursday 16 September.
All submissions were reviewed by an experienced panel of
independent judges, which included Ian Harvison, general
manager information technology (CIO), Komatsu Australia;
Andrew Barkla, president and managing director, SAP Australia
and New Zealand; Barry Simpson, chief information officer,
Coca-Cola Amatil; and Kirsty Garrett, SAP director of services
for QLD, WA, NT and SA.
Nominations were assessed on criteria which included
the strength of the relationship between customers and their
partners, technology providers and SAP; how effectively they
used their available resources; how they have understood and
adapted to changing market conditions, and how they showed
innovation, creativity and originality.
Here we highlight a few of the winning projects.
Best Run Analytics
Customer: ANSTO
Partner: Innogence
With the aim of shortening its manual, complex and lengthy
annual planning process, ANSTO and Innogence implemented
the new B1 report platform based on SAP BusinessObjects 4.0.
Digitising and automating the entire process ensured a flexible,
scalable and reliable solution that shrunk the annual planning
process from five months to two.
Best Run CRM
Customer: Australand Property Group
Partner: BluLeader
Australand had a variety of computerised systems which directly
enabled their critical business functions. Over the past decade,
these systems had become dated and it was time-consuming
to support and deliver business enhancements. In April 2010,
Australand embarked on an SAP ERP implementation project
to replace this core platform. A strong collaboration between
Australand and BluLeader resulted in improving communication
and time management, increasing sales and reducing costs for the
business.
14 Inside SAP magazine
Best Run ERP with Channel Partner
Customer: Allied Mills
Partner: Extend Technologies
Allied Mills is a leading food ingredient manufacturer, and when
its custom-built grain procurement application became difficult
to maintain, the company sifted through the market for a better
solution. Implementing SAP Global Management software
enabled to company to remove interfaces and slashed the time
spend on maintaining vendor data, among other improvements.
On the project, Allied Mills general manager, finance, Andrew
Balwin says, Were now more nimble in our procurement
activities, and this allows us to support our customers more
effectively. As our business grows, we know our SAP software is
able to scale with us.
Best Run SAP ERP
Customer: Corporate Express Australia Pty Ltd
Partner: IBM Global Business Services
The acquisition of 71 businesses by Corporate Express resulted
in a lack of consistent and integrated business processes that
threatened their growth. IBM Global Business Services
SAP team worked with Corporate Express to map out an
extensive business transformation project using a suite of SAP
applications.
With the new SAP software, we can scale the business at a
much more rapid rate, with fewer resources, which allow us to be
more aggressive in going to market. The IBM GBS team provided
us with the robust infrastructure that we can rely on to support
the business as it continues to grow, says Garry Whatley, CIO,
Corporate Express Australia Limited.
Best Run SAP Upgrade
Customer: Landmark Pty Ltd
Partner: SAP Works
A complex upgrade of Landmarks system resulted in any
supporting upgrade documentation being stored haphazardly
across network file shares, content repositories and in printed
documentation. Often this meant that it was impossible to trace
the origin of a change and confirm its necessity once the upgrade
was completed. Landmark chose SAP WORKS to upgrade their
SAP landscape without any risks involved.
Best Run Value Realisation
Customer: AGL Energy Limited
Partner: TCS
AGL, with TCS as the system integrator, went live with Project
 2012 Customer Award of Excellence
winners: the full list

Best Run Analytics

Customer: ANSTO
Partner: Innogence

Best Run Analytics with Channel Partner

Customer: Dulux Group
Partner: Oxygen
Customer:Jemena
Partner: Oxygen

Best Run CRM

Customer: Australand Property Group
Partner: BluLeader

Best Run Finance

Customer: Ausgrid
Partner: PwC

Best Run Database & Technology

Customer: Visy Industries
Partner: Innogence

Best Run ERP with Channel Partner

Customer: Valley Longwall International
Partner: Stream
Accepting the award for Landmark and SAP Works: Keith Lilley, Customer: Allied Mills
Jamie Newman, Mario Tieppo and Tony de Thomasis Partner: Extend Technologies

Best Run HCM

Customer: Australia Post
Partner: SAP Australia

Best Run Innovation

Customer: Fonterra
Partner: SAP NZ and Norway
Customer: Zimmer
Partner: Ciber
Customer: Linfox
Partner: FourPL

Best Run SAP ERP

Winning for Best Run Value Realisation: Sujoy Pathak (TCS), Paul Customer: Department of Human Services
Sternberg (Accenture), Jason Clark and Stephen Mikkelsen (AGL) Partner: None

Spectrum in 2011, which involved providing SAP IS-Utility Customer: Corporate Express Australia Pty Ltd
Billing solution to over 20,000 AGL commercial and industrial Partner: IBM Global Business Services
(C&I) customers. The solution has provided an integrated, low
Best Run SAP Upgrade
cost single source of truth for AGL and its C&I customers,
Customer: Landmark Pty Ltd
which account for $3 billion of AGL revenues. A clear win-win
Partner: SAP Works
for AGL and its customers, the SAP IS-U solution has set AGL
apart in this highly competitive Australian energy market. Customer: True Alliance Pty Ltd
Deborah Hadwen, chief executive officer, TCS says: Once Partner: PLAUT IT
again, we are delighted to be working closely with AGL. Project
Customer: Australian War Memorial
Spectrum is a classic example of the coming together of the
Partner: PLAUT IT
world-class SAP solutions and TCS innovation to create a
concrete value proposition to the immediate customer, AGL, Best Run Value Realisation
and its clients. The resolve and commitment of AGL, combined Customer: AGL Energy Limited
with its diligent teamwork with TCS, ensured that the project Partner: TCS
went live in time and within budget.
Customer: SingTel Optus
The independent magazine for SAP professionals

Partner: Accenture Australia

 Events

SAUG Summit 2012 + SAP

Forum Australia
The SAP Australian User Group and Engagement next frontier for technology
There is a shift
SAP Australia joined forces this year from technology
to host a major three day event in simply being
focused on
Melbourne, bringing together SAP managing
customers, users and partners. Freya transactions
Purnell was there to report on some to facilitating
engagement,
of the highlights. according to
Constellation
Research CEO
SAUG unveils rebranding at Summit and analyst Ray
opening session Wang.
SAP Australian User Group (SAUG) chairperson Ian Wang
Harvison unveiled the new brand for the user group at presented the
the opening session of the SAUG Summit 2012 + SAP closing keynote
Forum Australia in Melbourne. on the first day
The new brand incorporates the three core deliverables of the SAUG
for the user group networking, influence and knowledge. Summit 2012 +
Harvison also gave attendees the first look at the user SAP Forum Australia.
groups revamped website, which will soon be launched There are five consumer trends driving this shift
and features the new brand. mobile, social, cloud, infographics and big data, video
and unified communications.
Importantly for us, we will have a single repository
Things are happening in real-time, people are taking
of data on our members, he said. Its a very exciting
advantage of social, mobile and unstructured data. Were
change for the user group to have the opportunity to
moving to a person-to-person world in which context is
share knowledge and network with other members
important, Wang said.
[through the website], which we havent been able to do
However the shift from transaction to engagement
in the past.
does not mean enterprises should abandon their
The new brand and website are only part of the work
transactionally-based systems, but engagement platforms
SAUG has been doing over the last 12 months to examine
needs to be layered on top.
its mandate from member organisations.
Its what we do with this transactional layer that will
It has been a pretty full year in terms of what help us to get to the engagement platform, Wang said.
we have revisited and taken back into our member While there is plenty of innovation happening
community as a user group, Harvison said. outside the SAP world in terms of point solutions and
Also in train are a number of changes to the SAUGs best-of-breed suites seeking to provide engagement
Constitution, reducing the number of Committee platforms, Wang also pointed to areas within SAP that
members from nine to eight; instituting a two-year term are addressing this emerging need, such as Jam, which
for committee members, with 50 per cent rotation each creates a social layer in SuccessFactors, and consumer
year; and the removal of the BusinessObjects category of apps built using design thinking that are coming out of
membership. the SAP AppHaus.
These changes were voted on at a Special General They are working at a level that is completely focused
Meeting on 31 August. around engagement, said Wang.
In addition, Harvison announced that the annual He pointed to examples such as the Recalls Plus
SAUG Plenary will become a two-day event in Sydney, or MyRunway app as creating a two-way pattern of
to be held in 2012 on 22-23 November at the Australian information to consumers and back again that becomes
Technology Park. valuable and tradeable another shift which has
significant implications for business models. Describing
If you think SAP is going to be a software company SAP as the most
in five years, youre wrong theyre going to be an relevant software
information broker selling information back to you, company in the
Wang said. world, he said
the companys
Barkla calls on ecosystem to help meet role is to
future challenges start defining
Andrew Barkla, SAP ANZs new president and managing the possible
director, called on the ecosystem to help SAP meet the futures for our
challenges of a rapidly changing business world, in his customers so
opening address to the SAP Forum Australia. they can do their
We do not have another 40 years to develop the jobs better.
solutions to tomorrows business problems, Barkla said. Barkla also
He pointed to the SAP Start-up Forum, a program for said he joined
young innovators to showcase how SAP HANA can be SAP from
harnessed to solve business problems, as an example of Unisys because of its clear track record of innovation,
the type of cooperation it would like to see in the future. particularly in the key technology areas of mobile, in-
We need the SAP community, customers and partners, memory, and cloud.
to be writing solutions, developing applications to build I had been working with my customers in the region
on that platform, he said. We want millions of people on what we call disruptive trends and how we would
writing applications and designing solutions to business help clients address these problems, in mobility, cloud,
problems that can be delivered to everyone on the SAP big data, consumerisation of IT and social computing.
App Store. So I did my research and found that SAP was already

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Software companies are now selling into
the business. They have the budget, and
will make decisions that IT wont.
Ben Haines, CIO, Pabst Brewing Company
innovating the answers to these disruptions, and thats
why Im here with you today.
CIOs must embrace consumerisation of IT:
Haines
Consumerisation of IT is an unstoppable trend CIOs and
IT departments must embrace, according to Ben Haines,
CIO of Pabst Brewing Company, speaking at the SAUG
Summit 2012 + SAP Forum Australia.
Dont try and block it, youll never win, said Haines.
Its the Facebook effect people expect software to
work. If youre training people to use software for a
week, you built it wrong.
The company provisions cloud apps such as Gmail,
Google Apps, Twitter, Yammer, and TripIt to the
company through a single platform, and can now
redirect staff using non-company approved cloud apps to
an officially sanctioned version.
Pabst has also adopted bring your own device
(BYOD) for mobiles across its workforce, which Haines
said has saved a huge amount of time and money around
telecommunications decision-making and problem-
solving, particularly as 80 per cent of Pabsts workforce
is mobile.
You do need to have a mobile device management
platform to make it secure, Haines said, as well as clear
policies for both BYOD and company-owned mobiles.
Haines also advocates building tight relationships with
business decision-makers within the enterprise, both
because they are driven to achieve innovation and they
often have available budget.
Software companies are now selling into the business.
They have the budget, and will make decisions that IT
wont. The business is your friend you have to have a
good relationship.
HANA as detective
An innovative application using SAP HANA to identify
perpetrators of crime saw Peter Chapman, CTO,
enterprise application services, Capgemini, take out
second place in the SAP HANA InnoJam Challenge in
Palo Alto earlier this year.
Chapman presented his solution at the SAUG Summit
2012 + SAP Forum Australia.
Inspired by the London riots and the challenges police
face in identifying perpetrators of crime, Chapmans
Events
initial concept
used SAP HANA
to filter and
mobile phone
data together
with mobile
tower locations
against crime
statistics to
identify potential
suspects.
Due to the
large data
volumes, HANA
was ideal for the
task. Chapman
was able to load
18 million crime
records (sourced from the NSW Government) in under
five minutes.
Chapman created an eight-minute video demonstrating
his proof of concept, and was subsequently invited to Palo
Alto to present it in person for the final competition.
Since the competition, Chapman has been working on
developing the concept further.
We realised that one of the big challenges for the
police is the relationship with telcommunications
companies, he said, with expense and time delays
creating barriers to using this data as an effective
investigative tool.
Instead taking a cue from Google Maps street
mapping, Chapman has looked to the huge amount
of public machine information being transmitted
constantly by mobile phones and cars. This information,
which is publicly available and reliable in terms of its
ability to identify people and vehicles, can then be picked
up and broadcast directly to HANA to potentially be
matched to crime statistics.
Describing it as Big Brother on steroids, Chapman
concedes there may be some civil liberties concerns about
information being used in the way, but also points to it
being a great example of the potential for in-memory
processing to fundamentally change processes within
business and government.
What else can we apply that change thinking to in
order to solve problems?, Chapman said.
www.insidesap.com.au 19
 Events
Securing the right SAP skills
SAP Mentor and Victoria University SAP academic programs
director, Paul Hawking, led a panel session at the Summit on
how to ensure you have the right people with the right skills
working on your projects. Fellow SAP Mentor and independent
consultant, John Moy, and Leanne OConnor, managing
director of recruiter Systems and People, shared their insights.
Starting the search
The first step is truly understanding what is needed for a role,
which requires a detailed job specification. Then it is time to
begin the search for candidates. With the SAP skills market still
tight in Australia, OConnor said the days of simply posting an
ad on Seek and finding a good candidate is gone.
You only get active candidates that way, which is around 10-
15 per cent of the whole market. You need to tap into the passive
market, so using networks to find people is definitely the best
way, OConnor said.
Moy agreed, saying that he always starts with his personal
networks, which, seeing as he has been in the SAP industry since
the mid-90s, are quite extensive.
Even when using personal connections, a vetting process is
crucial, OConnor said.
Even with LinkedIn recommendations, you need to know
who is recommending the person. If you dont know someone
and they are out of your network, you need to go through a
process of formal and informal reference checking, so you know
that they are a valid person with a recommendation that can be
trusted, OConnor said.
Finding someone with the right background for a particular
role is important.
At least in the development space, I dont rely so much on
years of service. Some people have only done one area, even if
they are in the same role for a long period, Moy said.
When looking at candidates CVs, OConnor said you should
look for continuity of employment and long contracts.
If there are short-term roles, you should ask the candidate to
explain the gaps it might create warning bells, she said.
Moy only views CVs as a tool for creating context for the
interview. Working on the customer side, he went one step
further to ensure the candidates he hired could deliver the goods.
I dont care if its someone from off the street, or from a
consultancy, or from a recruiter, I have to vet the person myself,
he said. When I was a development lead, I built a test and
would test them on the laptop. If you have Web Dynpro, for
example, in your skill set, there was a tickbox on the start-up
screen that would add sections to the questions. Some people
came clean straightaway and said they didnt have the skills.
Tackling technical interviews
Technical interviews are a crucial part of verifying the skills of
potential hires, but if you cant meet someone in person, is there
20 Inside SAP magazine
a risk that the person you only speak to on the phone isnt the
one that will start work?
Moy said that statistically, he knows he has been less successful
with phone interviews, particularly where candidates have not
completed his test. He also recalls a situation where a colleague
contracted someone from overseas on the basis of a phone
interview, and was convinced that the person who arrived to do
the job was different from the person they spoke to.
OConnor says while there might be a place for initial
telephone interviews to ask some qualifying questions, a face-
to-face discussion is definitely needed for a hiring decision. Moy
agreed, saying that now there is no excuse not to conduct video
interviews if distance prevents candidates from attending in
person. However, he also cautioned that there has to be a rule
about typing during an interview, having had experiences where
candidates were Googling the answers to questions.
Another tip for interviews, according to OConnor, is asking
scenario-based questions.
You can fairly quickly work out whether the person knows
what theyre talking about, she said. You do get a better gut
feel for people face-to-face.
During the interview process, hirers should look at a
candidates body language, their phone manner, and the written
language in their CV, including their spelling and grammar.
I always ask the candidate if they wrote their own CV. You
can tell a lot from someones CV. It depends what the role is, but
if its a project director or project manager role, its no good if
they cant speak and communicate, OConnor said.
As an extra guarantee of competence, OConnor said in the
UK, its common do use a trial start, which is a paid day that
acts as an extended job interview.
It might be more relevant for developers, but it can show that
they really know what they are talking about, she said.
Certification
While certification does not necessarily provide a guarantee
of skills, it is an extra factor that might mitigate risk, but
OConnor reminds hirers to always sight copies of certification.
I personally worry about just trusting a document. I know
one of my colleagues once said that someone sitting next to him
was using Google to buy a certification, Moy said.
Having said that, he said he did find a link between ABAP
certification and performance in his test.
It is harder in the functional areas, because it is really
important to have that business experience, but I have found
some correlation, Moy said.
Hawking added that there will be a new initiative coming
soon from SAP which will allow customers to check the
certification of the consultants they hire.
The last word? Hire slowly and be diligent about screening
candidates. The independent magazine for SAP professionals
 Events

An InnoJammer who cant code

Think InnoJam is just for techies?
Think again. Jelvie Grech describes
her experience as a non-coder,
participating in the 2012 InnoJam,
held at Victoria University in August.

I was informed by SAP Mentor Paul Hawking that the SAP

InnoJam was being held at Victoria University in Melbourne.
I was hesitant to register at first because I heard people
say that its for technical people and you need to know
how to code. I am not very technical, nor do I know how
to code. There was also the issue of being on maternity
leave from my role as a Business Analyst in the Safety and
Workers Compensation department of a global logistics
company, plus studying part-time at Victoria University,
doing the Master of Business ERP Systems degree. I had
young children to look after and assignments to complete
so trying to find a spare 30 hours to be involved in the SAP
InnoJam was a huge challenge. However, my curiosity got
the better of me. I watched the video of the SAP InnoJam in
Sydney and thought I will just go, contribute in any way that
I can, hopefully learn from the experience and most of all,
have some fun!
On Sunday morning, I walked into Level 9 of the Victoria
University Flinders Street Campus and was greeted by a
friendly Rui Nogueira [who runs the SAP InnoJam series].
Then I met Grainne Quinn, who would be one of my team
thought was possible and started coming up with what that
members. We all went upstairs to the room where we would
work as a group to come up with a solution for a problem. solution would look like and what it would do for our end
After splitting all those who could code, I decided to user.
work with people in Team 1, which consisted of Malinda I really enjoyed the Design Thinking process. It was
Kapuruge form Swinburne University, Danny Pham from great to see how it really took us through each step
Victoria University, Grainne Quinn from Lonely Planet, and necessary to finally come up with a solution. To me, the
Fendy Wongso from Discovery Consulting, purely because I most important aspect of the Design Thinking process
had never met or worked with them before. was the need to come up with a persona and a statement
The theme was Fighting the Bushfires. We went through that would clearly communicate what we wanted to do for
the Design Thinking methodology, facilitated by Hester that persona. Our persona was Russell, a 45-year-old ex-
Hilbrecht with the help of Gigi Read, to undertake the firefighter who got injured on the job and now works at the
process of understanding the problem we were dealing with, Emergency Coordination Centre. Russell needs to ensure
coming up with ideas on how to solve that problem and use he has adequate information because he needs to despatch
persona and point of view to really target our possible fire trucks to affected areas. It was absolutely crucial that
solution. Our team decided to come up with a solution for we understood who would be the user of our solution. We
the efficient coordination of emergency services in the event needed to understand why they needed to solve the problem
of a bushfire. Before we came up with any solution, we they had and how we could provide them with a solution. We
did some research. Grainne and I decided that we would also had to recognise what they needed out of the solution.
watch videos and listen to peoples accounts of what they Our solution was a big screen where Russell would have
experienced in the Victorian bushfires. We shared our visibility over any area that is affected. He would also be
findings. We filtered down the list to items we wanted to able to see his resources and their availabilities, and send
focus on. Then we brainstormed ideas, picked the one we them directions to the next fire. To do this, we thought we

22 Inside SAP magazine


Photos courtesy Chris Paine.
could feed data containing weather information, fire details,
resource location (GPS), resource availability (status update
via handheld device, for example, iPhone), physical blocks,
and so on into SAP HANA. We were then going to write
some sort of algorithm to provide resources with routes on
how to get to the next fire and avoid any roadblocks.
After we finished coming up with our solution and a
prototype, we presented it to everyone for feedback. It was
great to see the ideas that others came up with. We then
had some experts show us SAPs products, technologies and
tools:
yy SAP NetWeaver Cloud: Matthias Braun (SAP)
yy Sybase PowerBuilder: Mark Bradley (SAP)
yy SAP HANA: Jack Boers (SAP), Warwick Tagg (SAP), Rita
Kontoudis (SAP)
yy SAP NetWeaver Gateway: John Paterson, John Moy
(MMG)
yy SAPUI 5: Rui Nogueira (SAP)
When it was time to start working on the prototype, I could
see my fellow team members looking excited and enthusiastic
about getting their hands on the SAP technologies. I had
a look at HANA and how to view data in tables and link
tables together. The problem was we couldnt see the table
we needed. We tried doing different things to get going with
our prototype and asked experts for their opinions but at the
end of the day, there just wasnt enough time for us to learn
and use what we needed to use. It was disappointing, but
the fun was in being able to play with the technologies and
Wheres Wally Now
app takes out InnoJam
The 2012 InnoJam, held in conjunction with the SAUG
Summit 2012 and SAP Forum Australia, was won by
the team behind Wheres Wally Now?, a bushfire
status and advice app.
Members of the winning team were Lynda Willshire,
Matt Harding, Chris Gunaratnam, Grahame Reynolds,
Sarat Atluri and Stevanic Artana. InnoJam is a 30-
hour competition to conceive and develop a solution
using SAP products. This year, teams used the Design
Thinking methodology to come up with solutions
relating to bushfire crisis situations.
In developing the Wheres Wally Now? app, the
team used technologies such as HANA, Neo, Gateway
and Sybase Powerbuilder, as well as Google Maps and
email, to create a solution that would track registered
people in bushfire areas, send a series of alerts as
the risk intensified, including checklists of tasks to
undertake to prepare, and provide a personalised
escape route from their location once the situation
required them to evacuate.
InnoJam participants said the competition provided
access to technology that they may not otherwise
have, and provided a framework for thinking about the
end users when developing a solution.
Freya Purnell
seeing what we could use and what we couldnt use for our
scenario.
We continued working on our prototype the next day.
Since I couldnt code, I decided to work on our presentation
which we had to give in front of the jury Tas Adams, Rui
Nogueira, and Simon Dale. We worked as a team bouncing
ideas off each other. Unfortunately we didnt get to create
our prototype, so I presented the idealistic view of what we
envisioned it would look like. Malinda and Fendy filled in
the technical details. I enjoyed seeing other teams present
their solutions. Team Wheres Wally won with their
impressive fire alert tool (see above).
It was interesting to see how different people can work
together collaboratively, bringing our individuality,
assumptions, experience, background and learning styles
together. We were a diverse bunch of people who seem to fit
together.
I really enjoyed the SAP InnoJam because I got to meet
people in the SAP community and find out more about their
background and what it took to get them to where they are
today. It also made me appreciate that business problems
need all sorts of people to come up with a solution. Everyone
has something different and unique to contribute, which
should be valued. We ended Monday by taking some photos
and although everyone was exhausted, there was a buzz in
the air, the atmosphere really said it all we all had fun at
the SAP InnoJam 2012 in Melbourne.
This article first appeared on the SAP Community
Network (http://scn.sap.com/community/events/innojam/
blog/2012/08/29/an-innojammer-who-cant-code), and is
reprinted with permission.
www.insidesap.com.au 23
 FEATURE
Logistics
Building intelligent
transport systems
The Future Logistics Living
Lab threw open its doors
recently to welcome a new
partner, Trimble, and provide
an update on developments
towards more intelligent
transport systems. Freya
Purnell reports.
The Future Logistics Living Lab, based at NICTAs Sydney
offices, is a community of industry and research partners
working on solutions to real-life logistics problems. It
currently includes more than 20 participants, including
NICTA, SAP, Fraunhofer, the Australian Institute of Export,
Casella Wines, DB Schenker, Ericsson, ESRI Australia,
FourPL, Google, GS1 Australia, Hamburg Sud, Linfox, Ortec,
Victoria University, the University of New South Wales, the
University of Sydney and the University of Western Sydney.
Trimble launches transport and logistics
solution
Transport and logistics solution provider Trimble Navigation
recently launched its fleet management system, FleetWorks, in
Australia.
The FleetWorks telematics solution, designed for road
trucking fleet operators, is a sophisticated positioning solution
for fleet management combined with on-board computers
and a back-office system. The solution monitors and reports
on driving performance and vehicle location in real time,
assisting fleets to operate more efficiently, safely and with less
impact on the environment.
The on-board computer also offers functions such as
logging of driving and vehicle data, navigation assistance,
Stephen Reid, SAP
24 Inside SAP magazine
two-way communication and transmission of transport orders
from the InterLAN shipping application.
Tom Scahill, Trimble transport and logistics division,
business area director, ANZ, says the solution has
already demonstrated significant operational performance
improvements across Europe.
Typically, a fleet will see a return on their investment in
FleetWorks after six months through cost savings achieved
from a reduction in fuel usage and an increase in driver
productivity. Fleets can also expect to see savings from
lowered maintenance costs and fewer insurance payouts to
repair vehicle damage and workers compensation, Scahill
says.
Due to its open and scalable architecture, the FleetWorks
solutions can be implemented with business applications,
including SAPs Transportation Management solution, with
many customers in Europe and North America implementing
the solutions together, according to Stephen Reid, supply chain
solutions, SAP.
The integration capabilities have enabled near- to real-time
communications between FleetWorks Mobile Data Terminals
and SAP Transportation Management, providing status
updates, GPS locating and proof of delivery to all relevant
users of SAP, says Reid.
Dr Glenn Geers, NICTA
 2012 REGATTA
FOR REDKITE

REGIsTER nOw FOR ThE 2012 sAP EcOsysTEm FOunDATIOn

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the sAP ecosystem Foundation Regatta for Redkite
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help support one family?
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And most importantly raise money to support the families of For entry details and to view
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The Regatta for Redkite takes place in the afternoon of Friday, go to www.sapef.org
2 November 2012, out of Middle Harbour Yacht Club in Mosman,
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The Regatta for Redkite is a unique way to entertain customers,
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RegisteR now !

SAP outlines logistics roadmap
Supply chain is a key strategic investment area for SAP, with
a mission to become the worlds best supply chain execution
provider, and a thought leader in supply chain convergence,
according to Reid.
Its supply chain execution platform links the back-end
ERP system with SAP Transportation Management and SAP
Extended Warehouse Management, overlaid by SAP Event
Management to provide track-and-trace capabilities, alerts and
exception management. This solution is currently in the ramp-
up phase in Australia.
SAP SAP Extended
Transportation Warehouse
Management Management
SAP ERP
SAP Event Management
Beyond this, SAP is working together with ecosystem
partners such as Trimble to truly extend visibility and decision
support across the supply chain.
We can now provide not only visibility of whats going on
in the back-end of the business, but also what is happening
on the road with goods in transit. This is crucial it provides
a customer service capability which hitherto we have had
difficulty managing, says Reid. It also provides a view for
compliance, and we can bring all the analytics that are being
stored on in-cab devices back into the SAP Transportation
Management system and present it on dashboards within the
solution itself.
Using an end-to-end solution also provides the opportunity to
achieve process automation and scalability, and having on-road
devices in the mix enables transport operators to obtain real-
time alerts and respond to exceptions as they occur.
In line with its broader strategy, SAP is also bringing its
mobile capabilities to bear in the transport and logistics space,
according to Reid using mobile devices to interact with back-
end systems through apps providing track-and-trace or freight
capabilities. SAPs in-memory technology is also being utilised
to vastly improve processing response times, especially when
26 Inside SAP magazine
using large volumes of real-time information on freight and
transport, or conducting complex calculations for load and
route optimisation.
Transportation systems of the future
With the role of the Future Logistics Living Lab to drive
collaborations to make logistics more efficient, greener and
safer, there are several intelligent transport system projects
underway, according to Dr Glenn Geers, technology director of
infrastructure, transport and logistics at NICTA.
Drivers already experience intelligent transport systems
through traffic management controls, and the in-vehicle
tracking provided by solutions such as FleetWorks take this
another step forward. Going even further, Geers says, will
see vehicles connected through disparate air interfaces, using
the most appropriate system whether that is via 3G or an
extension of Wi-Fi technology.
The brave new world will be vehicles being able to warn
drivers of impending events such as collisions, and even for
vehicles to communicate and take evasive action without driver
intervention. Similarly, in the freight and logistics area, in the
future containers could be imbued with intelligence so they
actually become part of the transport ecosystem.
Whats happening now is that there are a huge number of
sensors that are being deployed, and this ranges from sensors
that are specifically deployed to look at traffic, to social media,
timetables, and real-time bus and train systems, Geers says.
What you want to do is put that together in some sort of
distributed way. Ideally the traffic system will self-organise
from measurements it is making in real time. Then you have the
cars thrown into the mix which are all sending and receiving
messages, and so they can all become controlled.
While the technology to facilitate these types of intelligent
transport systems is reasonably well proven, the challenge is
achieving scale.
Even the large trials to date have only focused on a small
number of vehicles, so theyre staged interactions. When you
have multiple six-lane motorways, will it actually work? So
getting the whole short-range communication system to work
between the vehicles is certainly critical, Geers says.
Another challenge is gaining support from transport agencies
to build roadside infrastructure necessary for these systems.
From a logistics perspective, gaining buy-in from all the
respective parties to actually exchange information is also
a challenge, because much of the information required is
considered proprietary, but Fraunhofer is working on a solution.
Imagine taking a document which uses invisible ink on the
pages, and you only have the key to a few pages. You can see
what you need to see, maybe a page on either side of the one
you are using, but authorities like the Customs department
might have visibility of the entire chain, Geers says.
With many of the logistics companies using SAP back-end
systems, NICTA is also in talks with SAP about the role it
can play in the exchange of information in this way, as well as
leveraging some of its contacts in the area. The independent magazine for SAP professionals
 Feature
Technology

Placing your bets on big data

With the variety, volume and velocity of data increasing rapidly, IT executives
are faced with the reality that traditional databases and architecture are simply
not going to cut it any more. So when it comes to big data initiatives, how do
you make the right decisions to achieve the best value? Freya Purnell reports.
The term big data may only have started to gain data initiatives are now being used for the prevention of
momentum a short time ago, but already it is on the financial crime, achieving optimisation through customer
priority list of IT leaders everywhere. insight, and for risk-adjusted portfolio management.
Craig Stires, director of IDCs Asia-Pacific Business
Public sector: While not perhaps driven by the same
Analytics Research, explored the expanding opportunities
competitive pressures, there are more and more use cases
and challenges presented by big data at the IDC Asia-
emerging as governments seek to drive better services for
Pacific Business Analytics Conference recently in Sydney.
citizens. Defence initiatives, projects requiring critical
Why does big data matter so much now? There are two
mass in the areas of power, water, diseases and emergency
things changing the market, according to Stires timing
response, and analysing social media sentiment to gauge
and competitiveness. With any data project, it takes several
citizen reaction to events, are among the projects being
years for data warehousing efforts to bear fruit.
implemented.
By the time organisations that have a big data strategy
Telecommunications: With huge marketing dollars invested
now start to get results, they will have an 18-24 month lead
in reducing customer churn, big data initiatives such as
on competitors, and theyre going to have advantages once
peer influence mapping are helping to provide new insights.
they get that right. The organisations which havent started
now and that will wait until they feel the pressure, they are At the global level, there are several other industries which
going to be getting squeezed, Stires says. are pushing ahead with innovative big data initiatives.
IDC recently surveyed 1000 IT executives across Retail: Particularly in the online space but also for
the Asia-Pacific, covering CFOs, line of business traditional bricks-and-mortar retailing, big data
representatives, and executive IT, and asked what their capabilities offer the potential to not only provide new
top three business priorities were. Across both the IT insights into how and why customers buy, but to intervene
and business functions, these were looking at acquiring in their usual purchasing cycle for example, preventing
new customers and reducing churn, expanding into new purchase abandonment by offering time-sensitive offers, for
markets, and applying innovation to gain competitive example, as well as cross-session shopping basket analysis,
advantage. and premium pricing of advertising.
Manufacturing: In addition to enabling better forecasting
Fast-adopting industries
and supplier and inventory optimisation to reduce holding
Across the Asia-Pacific, there are three key vertical
costs, big data could also assist in identifying preventative
industries that are growing adopters of big data initiatives
maintenance opportunities and therefore, prevent costly
banking and financial services, public sector and
breakdowns.
telecommunications.
Machines are generating huge amounts of data, and a
Banking and financial services: Always a leader in using
analytics and data to drive competitive advantage, big continued on page 30

www.insidesap.com.au 27
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 Feature
Technology
lot of the time the data is just being used as a measurement
to work out when you should shut something down. But
whats more interesting is if at that low noise level, you can
start to see trends and patterns that are going to predict a
breakdown is coming, you can do preventative maintenance
ahead of time, Stires says.
Energy and resources: Of particular relevance in Australia,
big data initiatives could help mining companies obtain
more accurate stockpile valuations forecasts, even in highly
volatile markets. At the other end of the production cycle,
social sentiment analysis on the impact of projects similar
to that used by the public sector could help companies
understand the potential public and community response to
a particular development or corporate social responsibility
or PR program.
Making the investment
IDC conducted a software survey of 500 Australian
organisations, asking where they were looking to use big
data.
People talk a lot about social, but the reality is the
first wave of big data projects are going to be focused on
analysis of operations-related data and analysis of machine
or device data, Stires says. Its not big data in the outside
world, its big data within the company. People are starting
with what is going to make sense first.
Talking to CIOs, there are currently investments being
made into three different groups of big data-related
projects:
1. Projects driven by requirements for near real-time
response, such as customer service, fraud detection,
network intrusion, and workflow automation.
2. Projects focused around analytics, using more and better
information to improve the operations of the company,
including customer insights, complex event processing,
modelling external and unstructured or semi-structured
data.
3. Projects focused on improving the capacity of
infrastructure to cope with big data, covering data
centre, private cloud, disaster recovery and data
governance.
The big data solutions available currently can be grouped into
four tiers:
Solutions Project types
1 Decision support
Real-time projects
2 Analytics and discovery
Analytic projects
3 Data management
4 Infrastructure Infrastructure projects
These solutions then need to map over to the technology.
For real-time projects, we look at solutions that are going to
span those first few tiers. The areas that involve analytics, we
30 Inside SAP magazine
need solutions that are going to span analytics and discovery
and data management, and for those infrastructure issues,
you need solutions that are going to span data management
and infrastructure, Stires says.
IDC sees big data as having four key components
volume of data, variety of data types, filtering the data of
most value, and velocity of data inputs.
Most CIOs are trying to stretch an inflexible budget over
as many of these areas as possible, but this involves making
constant decisions about what will be sacrificed. As the
business adds in ever more areas for the wishlist, the need
to handle more data, handle it faster, handle larger volumes
and so on, also increases.
Stires says that where there has been a change in
the environment and the ecosystem is that big data
solutions and technologies can now manage more of these
requirement simultaneously.
So what youre able to do now, which is really different
from two years ago, is youre able to handle more data,
youre able to handle data faster. Being able to do more
with the budgets youve got is pretty important, Stires
says.
IDC research has also revealed the biggest challenges
when it comes to big data. In the Australian market, the
top two are the cost of technology infrastructure and
looking at what data is relevant, followed by having
inadequate analytics skills or staff.
This comes down to having a stronger business case for
that investment. Just saying were going to do a big data
initiative is not enough it has to be looking at how we
solve business problems, Stires says.
Creating a competitive big data strategy
Stires recommends three key actions for big data success.
When selecting a business case, look at the areas where
there is a specific competitive pain, an area where you think
you can make a significant competitive difference. Based
on that, you can start to get buy-in from the user group,
you can get support from the IT group, you can start to
work on funding, you can start to work on measuring it. So
select an initiative tied to competitive goals.
Second, start to build a skills and capabilities roadmap,
defining what skills, technologies and capabilities will be
needed over time, so that these can resourced adequately.
The third factor is choosing solutions focused around
your needs.
Just pulling in a piece of infrastructure is not going
to be enough. Having a company that has some ability to
span across those four tiers, and help guide you through
and provide some best practices and blueprints, is going to
make a big difference as well, Stires says.
The decision that you make today and where you
start moving is the difference between being able to have
that competitive advantage and get that lead or being
squeezed. The independent magazine for SAP professionals
FEATURE
cloud
Public sector pushing
into the cloud
The possibilities for cloud in the public
sector are significant, but can the risks
and concerns be overcome? A recent
win by SAP suggests they can be,
and Freya Purnell reports on how
the US is embracing cloud whether
government agencies want to or not.
The last quarter brought news of a significant win for SAP
Australia and in fact, SAP globally in the cloud. NSW
Trade and Investment announced that it had signed a three-
year $14.5 million agreement with SAP to consolidate its ERP
system in the cloud, utilising a range of solution including SAP
Business ByDesign, SAP Payroll and cloud consulting services.
The project will involve the transition and consolidation of
NSW Trade and Investments legacy ERP system including
16 agencies, totaling over 8500 employees, onto a single
consolidated SAP cloud platform.
On the deal, Deputy Premier and Minister for Trade and
Investment, Andrew Stoner, said that the department and its
agency expects to deliver savings of more than $12.5 million
annually by enabling greater efficiency across the entire
organisation, as well as improve both internal and client
services.
By consolidating the departments ERP systems onto a single
www.insidesap.com.au 31
 cloud-based platform, we can now focus more of our energies
on building investment and jobs, and generating a positive
business environment for the State of NSW, Stoner said.
SAP Australia president and managing director Andrew
Barkla said the solution would align with both the NSW
Governments goals under its Corporate and Shared Services
Reform Program and the recently released 2012 ICT strategy.
The deal was a coup for Australia, representing SAPs
largest Business ByDesign win to date, and the first cloud
platform win in the Australian public sector. As such, it was
the first concrete sign that public sector organisations may see
past the oft-cited security concerns with cloud.
On the deal, Dr Steve Hodgkinson, research director, IT
Asia-Pacific for Ovum, says the project will be one to watch
because it is charting new territory in government use of
cloud services in Australia.
The hope is that the multi-tenant architecture and
configurability of the SaaS solution will enable the many
agencies within the Trade and Investment portfolio to use it as
an efficient and flexible shared service. If this hope is realised,
it will be an important proof point for the efficacy of the cloud
services model as an alternative to more traditional in-house
shared ICT services arrangements, Hodgkinson says.
He added that the timing of the project is good for three
reasons.
Firstly, the benefits and risks of the cloud model are
becoming better understood and the department has
gone into this project with a pragmatic, strategic approach
and with its eyes open. Secondly, the maturity of cloud
services is evolving rapidly, particularly with regard to the
management of the data sovereignty, record-keeping and
security requirements necessary to obtain the trust of risk-
averse government executive and procurement officers.
Thirdly, the crisis of confidence in the ICT capabilities of
agencies, particularly in a shared services context, shows no
sign of improving. Recent budget cuts mean that it is now
difficult for agency executives to pretend that either the ICT
status quo or traditional under-invested in-house approaches
to application consolidation and sharing are sustainable,
Hodgkinson says.
Ovum recently investigated the experiences of a variety
of public sector agencies in moving into the cloud (although
none were using SAP solutions), and found that despite
concerns about risk and security, cloud services were in
reality better, faster, less expensive and less risky than
previous ICT projects and solutions. The results were
detailed in a report titled Practical Steps to the Cloud for
Government Agencies.
32 Inside SAP magazine
The US experience: driving cloud adoption
from the top
Also largely driven by budget cuts, cloud has received a push
in the right direction in the US from the very top, with the
Obama Government issuing its Cloud First strategy earlier
this year.
Under this strategy, the Office of Management and Budget
will require all agencies to include a cloud option when
evaluating new solutions for IT deployments, and that they
default to cloud where a good option exists. Each agency
CIO has been asked to nominate three must move solutions
they will push to the cloud and migrate legacy options. The
aim is to convert up to $20 billion of the current $80 billion
annual IT spend to cloud solutions, and to close down 800
data centres by 2015. Cost savings from cloud migrations are
expected to be between 25 and 50 per cent.
In other work, the TechAmerica Foundation created
the Commission on the Leadership Opportunity in US
Deployment of the Cloud (Cloud 2), which brought together
representatives of 71 cloud providers, cloud users and other
businesses involved in enabling cloud deployment, including
Microsoft, Salesforce.com and SAP. The Commission
was charged with producing recommendations on how
governments could adopt cloud solutions and remove
regulatory barriers or policies which might hinder these
cloud deployments. In addition to a major report outlining
these recommendations, it published a Cloud Buyers Guide
for government (www.cloudbuyersguide.org), which outlines
best practices for cloud procurement.
Jacqueline Vanacek, SAP vice president and cloud
computing evangelist, was a deputy commissioner on the
Cloud 2 Commission, and says while the Cloud First policy
acts as a rallying cry and single point of focus for the
government, cloud initiatives were already underway.
Because they are so cash-strapped, many agencies in the
Federal Government have been compelled to look for more
cost-effective solutions to do their work. So they have been
considering different cloud services and deployment models,
Vanacek says. There has been an ongoing emphasis on
driving down the cost of IT through a series of steps, starting
with data centre consolidation, then migration to the
appropriate cloud deployment models.
The release of draft reference architecture for cloud
computing from the National Institute of Standards, which
provides a standard for cloud service and deployment
models, has absolutely galvanised the world.
Thats really excellent to create a starting point from
 Agencies that require the highest level of security for
their work will build their own ecosystem of private or
community clouds.
Jacqueline Vanacek, SAP VP and cloud computing
evangelist

which we can have an international dialogue about the
cloud opportunity. I just returned from Kazakhstan, where
I met with government officials to advise on cloud to
modernise government and stimulate their economy. They
are Central Asias economic powerhouse, who can influence
their entire region via their cloud investment. They are yet
another example of the impact cloud can have around the
world, Vanacek says. [Note: You can read about Vanaceks
Kazakhstan experience in her article in Forbes: www.forbes.
where they most benefit, but those agencies with unique
requirements, as for security, can have their needs met as
well via a separate deployment, Vanacek says.
And while it may seem like Australia is a long way from
gaining this type of momentum on cloud, research indicates
otherwise, she says.
Our sentiment analysis clearly shows Australia as one
of the four leading voices in the cloud conversation online.
The independent magazine for SAP professionals

com/sites/sap/2012/09/26/cloud-paves-the-new-silk-road-for-
kazakhstan-in-central-asia/.]
So given this strong push towards cloud, how is the US Case study: Recovery.gov
tackling the common concerns about security and managing
The American Recovery and Reinvestment Act of
risk?
2009 mandated an official US Government website for
To do business with the US Federal Government, there
information sharing to foster greater accountability
are requirements in procurement and security authorisation
and transparency in the use of funds made available
according to the new FedRamp Program. So vendors have
in this Act. It is a public information site where
to develop their business to become approved government
citizens can look up how their tax dollars were spent
solution providers, if theyre not already in compliance,
in the economic stimulus package.
Vanacek says. The state and local governments in the
It was the US Federal Governments first solution to
United States are not quite so bound by those rules; however,
move to the cloud. The Recovery Accountability and
if certain vendors are already compliant with FedRamp, then
Transparency Board (RATB) adopted an Infrastructure-
states are comfortable choosing those vendors.
as-a-Service solution because the cost savings
In addition, selecting the right cloud model for the level of
over an on-premise solution were tremendously
security required by the agencies is also crucial.
compelling. Multiple vendor applications, including
Agencies that require the highest level of security for
SAP BusinessObjects Explorer for business
their work will build their own ecosystem of private or
intelligence tools, and Microsoft SharePoint for
community clouds, Vanacek says. Promotional work or
content management and global data warehouse,
citizen outreach by agencies can be done in the public cloud
were implemented on the Amazon EC2 Cloud to
like that provided by Amazon, because the level of scrutiny
facilitate time-based analysis and reporting. In
for the data is not a concern as it is for the defence-based
addition, advanced geospatial analysis and mapping
agencies.
capabilities were implemented to allow users to
There are some issues with adoption however including
explore their communities of interest for funded
data jurisdiction issues and a mismatch in procurement
initiatives and other attributes like unemployment and
processes.
diversity.
One of the problems is that the procurement process,
Recovery.gov is a benchmark success for
which is fairly labour intensive, doesnt support the ability to
government transparency because it took only
take out your credit card and buy infrastructure on Amazon
22 days to implement from feasibility study
in a matter of minutes. Theres a big gap between the way
to production. And making government more
procurement gets done and the way cloud services can
transparent through public disclosure of budgets and
provide instant IT access, Vanacek says.
funding is a hot topic all over the world, Vanacek
But assuming these challenges can be overcome, what
says.
might the cloud environment look like for government in the
The move to the cloud resulted in both lower IT
US in three to four years?
costs and the ability to add capacity on demand to
Well have a patchwork adoption of cloud across agencies
support fluctuations in user access. The expected
for different kinds of workloads. Im very optimistic about
savings were about $750,000 during the current
the discussion around how to drive economies of scale with a
budget cycle.
standard cloud architecture or a cloud ecosystem. This way,
Source: Cloud Buyers Guide
federal agencies can share resources and leverage standards

www.insidesap.com.au 33
 TOP 10
2012 Top 10 Most Influential
People in SAP
How we found the 2012 Top 10
Now in its fourth year, the Inside SAP Top 10 Most Influential
People in SAP has always sought to identify the top influencers
in the SAP ecosystem, as voted by our readership.
To this end, we undertake a multiple-stage process to arrive
at the Top 10. Through the magazine and www.insidesap.com.
au, we called for nominations of those who had been influential
in the SAP community over the last year, in three categories:
yy Most Influential Community Contributors (for those who
contribute to the SAP community through education,
mentoring, technical leadership and so on);
yy Most Influential Project Leaders (for those working for or on
behalf of an SAP customer on SAP projects); and
yy Most Influential Partners (for those in the SAP partner
community).
Community Contributors
Paul Hawking, Victoria University
As SAP Mentor and SAP
academic program director in the
School of Management and
Information Systems at Victoria
University, Paul Hawking is no
stranger to our Top 10 Most
Influential People list.
With his wealth of knowledge
around ERP and his growing
list of industry accolades, it is
no surprise that in 2011, SAP
employed Hawking to develop a
university curriculum for the new BusinessObjects 4 solution.
In 2011, Hawking also collaborated with fellow Top 10
member and SAP Mentor Tony de Thomasis to develop a new
NetWeaver-based subject for Victoria University. It was the first
time such a subject had been taught anywhere in the world.
Hawkings knowledge of both the academic world and SAP
afforded him a number of opportunities to present at various
SAP and SAUG events in 2011. Hawking was also instrumental
in enabling the SAP InnoJam to be conducted in Australia for
the first time as part of the SAUG Summit 2011.
Its easy to forget with his active contribution to the SAP
community that Hawking is first and foremost an academic.
In addition to his day-to-day teaching responsibilities, he
continued to promote a number of events designed to give
students practical experience with SAP, including the Australian
Universities SAP Dashboard Competition and the Supply Chain
Simulation game in 2011, taking these to the next level with
more participants and greater involvement from SAP and
industry.
34 Inside SAP magazine
Readers of Inside SAP then voted online for the nominee
they felt was most influential in each of the three categories.
This reader vote accounted for 50 per cent of each nominees
final score, while the remaining 50 per cent of their score was
generated based on a submission by the nominees, covering a
range of areas including significant projects undertaken during
2011, awards or recognition received, community involvement
and other achievements demonstrating influence. Our highest
scorers in each category were then named in the Top 10.
We would like to thank all our readers and the nominees for
participating in this years awards, and congratulate our 2012
Top 10.
The Top 10 was published in the Autumn 2012
edition of Inside SAP.
Last year also saw Hawking named as top contributor
on SCN for the SAP University Alliance Program and as
SAP University Alliance Program Outstanding Academic
for Australia 2011, an award given in recognition of the
contribution and leadership Hawking had demonstrated to
assist Australian universities to incorporate SAP solutions into
their curricula.
Kirsten Wade
John Moy, Australia Post
As SAP user interaction and
mobility architect at Australia
Post, during 2011 John Moy
worked as the SAP development
architect for a new browser-based
Point of Sale solution for 4000
Australia Post outlets. Yet, despite
the demands of his day job, Moy
still managed to find the time to
become one of the most
influential mobility experts in the
SAP community. For Moy,
becoming an SAP Mentor in April 2011 was only the first of
many achievements during the year.
In September 2011, Moy and his fellow team members
achieved second place in the SAP InnoJam event at SAP TechEd
2011 in Las Vegas for the Do I Know You app. Moy had
already developed two successful apps since the beginning of
the year the Android apps myHelp for SAP Professionals and
NetWeaver UberGeek.
Moy also presented at a number of high-profile SAP events
in Australia on the topic of mobility. However 2011 was most
importantly the year that firmly established him as one to watch

in the SAP blogosphere.
You spend years consuming this material in various
communities [like the] SAP community just being able to give
back and actually have people benefit makes you feel good,
Moy says.
Anne Widjaja
Tony de Thomasis, Acclimation
Gaining inspiration from the
2000 movie Pay It Forward, a
movie about doing good deeds for
other people and then seeing
those deeds multiply, Tony de
Thomasis spent most of 2011
adopting the concept to help
university students secure jobs
upon graduation, in addition to
his day job as SAP NetWeaver
practice lead at Acclimation.
At Victoria University, de
Thomasis lectures and mentors fifth-year Masters students in
SAP. Mentoring hasnt just been beneficial for the students, it
has also opened the door to new opportunities for de Thomasis.
Its amazing when you pay something forward how many
strange things come your way, he says. I ended up getting
picked to go to SAPPHIRE NOW in Orlando and I took
the story of the course that I was doing to the Influencers
Summit. They have a little get-together with some of the major
influencers in the new SAP ecosystem and I found myself telling
this story to [SAP founder] Hasso Plattner.
De Thomasis presented at the SAP Run Better tour in New
York and at SAP TechEd in Las Vegas, as well as numerous
SAUG and SAP events in Brisbane, Sydney and Melbourne, and
was part of the winning team for the first Innojam in Sydney.
De Thomasis also stresses the importance of maintaining
hands-on experience in new SAP technology. He was able to
run the first Solution Manager 7.1 course in Australia, and
during the year, created Solution Manager roadmaps for over
20 companies in Australia and New Zealand.
Kirsten Wade
Adrian Everett, Everjoy Consulting
If being the director of SAP
recruiting specialist Everjoy
Consulting wasnt keeping Adrian
Everett busy enough, his
volunteer work for the SAP
Ecosystem Foundation (SAPEF)
certainly will.
In 2011, Everett founded and
launched SAPEF, together with a
number of the representatives of
the ecosystem, as a not-for-profit
organisation providing these
companies with a unique opportunity to achieve their corporate
responsibility goals by raising funds and awareness for Redkite,
a charity focused on providing support for children and young
TOP 10
people with cancer and their families.
The SAPEF was formed specifically to run the SAP
Ecosystem Regatta for Redkite, with the inaugural event held in
November last year. It saw over 150 SAP customers, partners,
suppliers and professionals come together to compete, network
and have fun, but most importantly, raise much-needed funds
for Redkite.
Certainly for year one, we exceeded the expectations of
what we were looking to achieve, Everett says. The inputs
and feedback we got from the SAP ecosystem reflected the
benefits of the work we did in terms of actually raising $35,000,
which was a lot more than anticipated.
Our target this year is to actually double our revenue figures
to $70,000 for Redkite, and double the number of boats from
15 to 30, Everett says.
Pulling together such strong support for a good cause is
complementary to Everetts day job, providing recruitment
solutions in areas including SAP and business intelligence. 2011
was an equally successful year for Everjoy.
Everjoy Consulting is continuing to achieve 100 per cent
growth and we are reaching new markets constantly, which is
helping us to expand rapidly, he says.
Kirsten Wade
Project Leaders
Jennifer Vasseleu, NSW Government Department of
Finance and Services
Whether it was implementing
SAP systems at Taronga Zoo, or
providing IT services for financial
and HR/payroll transactions in
NSW Government agencies,
Jennifer Vasseleu has thoroughly
enjoyed the projects she has been
involved in.
Beginning her career in HR
and rising through the ranks
to senior corporate services
roles, Vasseleu was nominated
for our Top 10 this year for leading the SAP team for the
implementation of the ServiceFirst SAP system for a number of
years, resulting in a shared service system that supports over
30,000 people across multiple NSW Government agencies.
As business development manager for ServiceFirst, a shared
services provider within the NSW Department of Finance and
Services, Vasseleu moved 12 agencies from various HR/payroll
and financial systems to SAP over the last year.
In addition to building and rolling out the systems, there is
a significant change management effort associated with such a
significant program of work.
To assist with a successful transition, Vasseleu has focused on
educating new users to ensure they are ready and willing to use
the new tools.
Also critical has been taking the time to understand the needs
of different agencies essential to deliver an efficient solution
that gives customers immediate benefits.
During 2011, Vasseleu has also contributed to growing the
www.insidesap.com.au 35
 TOP 10

SAP expertise within ServiceFirst. She has mentored project John Ansley, Linfox Logistics
managers in the ServiceFirst Enterprise Program Management The Linfox Logistics business
Office, guiding them through SAP transition projects. She operates more than 3.2 million
also conducted Introduction to SAP workshops for a number square metres of warehousing
of government agencies transitioning to a new system. and nearly 5000 vehicles across
Internally, her achievements were recently recognised with two 10 countries. More than 18,500
ServiceFirst Staff Recognition Awards, for Responsibility and people are involved in delivering
Collaboration. supply chain solutions to
Freya Purnell customers. As you might
imagine, technology is a critical
Rebecca Hanna, Australian Government Department of part of running these operations
Infrastructure and Transport seamlessly, and John Ansley is
Government has been a strong the man in charge.
sector for SAP in recent years, Ansley joined Linfox in 2009 with a wealth of information
and Rebecca Hanna has been technology experience, having worked at BHP, SAP, EMC, Rio
involved in driving some key Tinto and Roche Pharmaceuticals, and is currently the president
projects in several large of supply chain solutions and chief information officer for
departments. Linfox Logistics.
Hanna spent most of 2011 at The role of SAP at Linfox has come a long way since it was
the Department of Education, initially used in the back office areas of the company for the
Employment and Workplace first time 13 years ago.
Relations (DEEWR), where she Its expanded now to be our major platform for both
was responsible for growing transport and warehousing, Ansley says. Linfox has had, on
and developing its SAP Human average, a new go-live on an SAP solution every month for the
Capital Management (HCM) solutions. last two years. This has helped provide solutions to many of
This included implementing Performance and Development our multinational customers.
Management solutions, a Career Development Framework Linfox continues to strive to find new ways forward for the
solution for IT specialists, and the analysis phase of a transport and logistics industry. Under the guidance of Ansley,
departmental Enterprise Learning solution. Linfox joined with a wide array of fellow industry partners and
Then in September 2011, she moved to the role of director founding members SAP and NICTA, to form the SAP Logistics
of the SAP design, development and support team at the Living Lab. Opened in 2011, the Living Lab is dedicated to
Department of Infrastructure and Transport, where two creating new information technology for the transport and
major implementations are underway a performance logistics industry, and is the only one of its kind worldwide.
management solution and the SAP BusinessObjects Disclosure Ansley and his team have also created a three-year SAP-
Management solution. centric strategy to bring together many SAP and partner
Our organisation is the first in the public sector to use products. These products include SAP BusinessObjects, SAP
Disclosure Management, Hanna says, adding that being at TM9, SAP eWM, Ortec SCM, SNET Safety Suite, SAP HANA,
this leading edge can be a bit daunting, with no other agency SAP BW and SAP ECC6.0.
to share information or experiences with. Ansley draws on his knowledge of SAP in his role as one of
Theres that fear of being caught somewhere between the four Steering Committee members on the Australian SAP CIO
sales pitch and the reality sometimes its quite minimal, Council.
and othertimes it can have a massive impact, she says. Kirsten Wade
Weve been lucky with this implementation, our partner has Partners
paved the way, and SAP has been very helpful and open to Gough Venter, Stream
supporting us. 2011 was all about stepping up
Her move to Infrastructure has involved branching out for Gough Venter and Stream.
from just focusing on HCM to managing all aspects of a Venter, who is the Stream
departments SAP solutions. director of consulting services,
Many in the SAP user community would also know led a team to secure a four-
Hanna from the SAP Australian User Group. She served as a year support contract for
committee member for five years and as secretary for two years. the Australian Broadcasting
While she has stepped down from the committee, she Corporation (ABC).
remains involved with the SAUG as the HR Public Sector Winning the contract showed
Special Interest Group lead. how Stream could take on the
Its quite a challenging role, but incredibly rewarding when big names when tendering in
all the pieces fall into place, Hanna says. large enterprise. Venter says, I
Freya Purnell spearheaded the bid and then had to wear multiple hats, firstly

36 Inside SAP magazine

 TOP 10

being the bid manager, then the account manager and support and the launch of SAP Business All-in-One implementation
manager. Having an amazing team at Stream to support me capability in New Zealand. Oxygen was granted SAP Partner
made all the difference. Centre of Expertise status for SAP BusinessObjects solutions
The ABC, together with Stream, was awarded the SAP across Australia and New Zealand, and became the local
Customer Award of Excellence for Best SAP NetWeaver Project representative of the United Value Added Reseller Alliance.
in 2011. Oxygen also maintained its activities in the ecosystem
Other projects during the year included a large program in through sponsorship and support of the SAP Australian User
the mining industry in partnership with PwC, involving 14 Group and the Mastering SAP series of events with Eventful
Stream consultants and an innovative approach to mobility. In Management, and became a founding member of the SAP
2011, Stream also worked on further developing its support Ecosystem Foundation.
practices and processes, in tandem with achieving Gold The Ecosystem Regatta was a good example of the
Partner status with SAP. community starting to work together, and trying to put
Venter puts Streams success over the last year down to a something back as well, and Im hoping that we will see more
focus on growing its capabilities. of that over the next couple of years, Dickinson says.
Weve always had smaller support contracts that we could Anne Widjaja and Freya Purnell
manage on a case-by-case basis, but now, to get to this scale, Note: Since the Top 10 was published, Stuart Dickinson was
we had to actually put ourselves in a position where we didnt named CEO of Oxygen.
just manage support in an isolated way, we had to do it as a
process, he says.
Iain Macleod, CSC
Learning from its experience with the ABC and other
As CSCs ERP solutions director,
support accounts, Stream has since hired some key staff and
Iain Macleod has overseen a shift
most recently a national support manager to allow people to
by its SAP practice to become a
have a clear focus rather than wearing too many hats. With
strong player in the government
the more structured approach, Stream is expanding its regional
sector, particularly in the area of
offices with some recent big wins in Queensland.
defence. During 2011, CSC won
Kirsten Wade
some major projects in this area,
Note: Since the Top 10 was announced in March 2012, Stream
which it will be working on
was acquired by Oxygen Business Solutions.
during 2012 and beyond, with
Macleod heavily involved in
Stuart Dickinson, Oxygen Business Solutions
securing these deals.
As Oxygen Business Solutions
Another highlight for Macleod has been achieving wider
general manager consulting
engagement and coverage in the natural resources market,
and solutions, Stuart Dickinson
particularly in oil and gas.
leads its team of 150 SAP
On the agenda in 2011 for the CSC SAP practice were projects
consultants based around the
at INPEX, Superpartners, the Department of Foreign Affairs and
country.
Trade, and Woodside, which included a mobility project.
In 2011, Oxygen was rewarded
While Macleod says Australias two-speed economy is
for its innovative work at the SAP
affecting the SAP market as well as the rest of the economy, CSC
Customer Awards of Excellence,
is in something of a sweet spot, with its strengths in government
taking out the title of Best SAP
and natural resources sectors still travelling in the fast lane.
CRM for its Integria Healthcare
Government are big investors in the next generation of
project, and Best SAP ERP with
business solutions, and in the SAP ecosystem we are seeing the
Channel for its work with Pacific Hydro. Among other projects
benefit of that investment, Macleod says.
during 2011 were an SAP Business All-in-One implementation
In natural resources, exploration is ramping up around
at Trility, a graphical works scheduler implementation at
natural gas and coal seam gas, while commodity prices for coal
Newcrest and an Amcor technical upgrade to ECC6.0. The
and iron ore are making these operations more profitable.
company now has 12 awards to its name, and Dickinson
Theres a huge investment in new mines and infrastructure,
couldnt be more pleased with its success over the last year.
and improving what is already there. The natural flipside is that
Delivering a number of successful projects and getting our
it translates into IT spend, because systems underpin all that.
customers recognised through the SAP rewards process has
For its part, CSC kept pace with these changes with a
been particularly satisfying, as has been continuing to drive
number of launches in 2011 Infrastructure Utility for cloud
our practice and add great team members to the organisation,
in support of SAP solutions, built on Vblock Infrastructure
so we will continue to grow and build, Dickinson says.
Platforms from the Virtual Computing Environment Company,
Oxygen has also kept up with the rapid pace of change in
and a Mobility Solution Gallery that leverages the Sybase
SAP by launching several new capabilities during the year,
Unwired Platform.
including a technology partnership with Sybase Australia,
Freya Purnell
the release of hosted cloud solution Oxygen on Demand,

www.insidesap.com.au 37
 FEATURE
Analytics
Mastering SAP Visual
Intelligence
In this excerpt from his book, David McAmis discusses the move from BI to
analytics, and the key workflow steps when using SAP Visual Intelligence.
There is an old saying that the only constant is change and
that is certainly true for business intelligence (BI). From the
very first green bar reports off mainframe data to mobile
BI applications running off in-memory data stores, there
has been tremendous change over the past three decades.
Recently, there has been a shift to move away from
business intelligence into analytics. To me, the difference
between the two is that with business intelligence,
organisations looked to turn raw data into decision-
making information that they disseminated through the
organisation.
With analytics, organisations are looking to discover
meaningful patterns in that data, and use it to help improve
their performance. There are many examples of where this
analytic thinking is coming into play. In the private sector,
companies are looking to improve profitability and reduce
costs, while in the public sector, for example, hospitals
may be looking for ways to provide better care and reduce
delivery costs.
This new wave of analytics has also given rise to a new
breed of information worker the Data Analyst 2.0. Up
until now, data analysts would normally take multiple data
sets (delivered through a BI solution or exported directly
from the source system) and dump them into Microsoft
Excel for further analysis. This scenario is played over and
over each day, in organisations both small and large.
This is often referred to as Excel hell and forces the
data analyst into a role where they the majority of their
time exporting data and manually updating spreadsheets.
The other limiting feature is that the data that is available
is normally delivered through existing reports or export
capabilities, so their view of an organisations data is
limited to what has been made available to them.
With the shift to analytics, data analysts are looking
for a better set of software tools to help them with data
discovery, data enrichment and more. And in the market,
there are a number of point solution vendors who have
created tools to try and capture this segment of the market.
Vendors like QlikView, Tableau, and so on have created
tools to aid the new Data Analyst 2.0 to combine multiple
data sets, enrich the data and visualise the results.
The only problem is that with a point solution, it is
difficult to deliver this content to your entire enterprise and
even MORE difficult to leverage the enriched data set for
38 Inside SAP magazine
ad-hoc reporting, operational reports and dashboards.
SAP Visual Intelligence is a revolutionary new data
discovery tool that can be used to acquire, manipulate and
merge data sources without any back-end ETL, database
development or scripting. Supporting this new breed of
information worker, Visual Intelligence enables data
analysts to pull together disparate data sources and produce
stunning visualisations and data sets, which can then be
shared with others, including writing the data back to SAP
HANA. This data can then be leveraged by the entire SAP
BusinessObjects product suite, so users can create ad-hoc
and operational reports from this data set.
When using SAP Visual Intelligence, the workflow for
data analysts has four steps: Acquire, Enrich, Visualise and
Share.
Acquiring data
Visual Intelligence can acquire data from a variety of
sources, allowing you to bring in multiple data sources
from:
yy SAP HANA
yy SAP BusinessObjects universes
yy Microsoft Excel files
yy CSV files, and
yy Relational databases (Sybase, Oracle, SQL Server,
Teradata and so on).
Enriching data
Once you have acquired a data set, the process of enriching
data starts with defining the semantic elements in the
data. Semantic elements may include measures as well as
time and geographic hierarchies. Visual Intelligence can
automatically detect these semantic elements or you can
create them yourself.
You can also extend your data set by creating formulas
and using the built-in functions that are included with SAP
Visual Intelligence. Unlike other reporting tools, Visual
Intelligence takes this enrichment a step further and allows
you to manipulate the data set. For example, you may to
create a custom grouping for products, or do a search-
and-replace to change the data (i.e. replace NSW with
Northern Region). You can also merge multiple data sets
together, mashing up data from different data sources into
 SAP Visual Intelligence
enables data analysts to
pull together disparate
data sources and produce
stunning visualisations and
data sets...

SAP Visual Intelligence can be used to easily visualise

complex data sets.

one coherent data set.

This manipulation of data is an essential part of the
workflow that a data analyst may have done in the
past, only with Visual Intelligence that manipulated
data set can then be shared with a wider audience to
use for their own analysis and ad-hoc reporting.

Visualising data
If a picture is worth a thousand words, then Visual
Intelligence is worth a million. Using the built-in
charts, geographic maps and tabular visualisations,
you can create multiple visualisations by simply Create geographical hierarchies and visualisations in a
dragging and dropping dimensions and measures. few clicks.
These visualisations can then be viewed as part of the
document, or shared with other users via email or
through SAP Streamworks.

Sharing data sets and visualisations

And finally, when it comes time to share your work,
Visual Intelligence allows you to not only share the
visualisations, but also share the enriched data set
that you have created. You can publish this enriched
data to SAP HANA, which then can be consumed
by the other SAP BusinessObjects tools, including
Web Intelligence, Crystal Reports, BusinessObjects
Dashboards, Explorer and more.
Combine multiple data sets and share the data with other users.

Summary
Using SAP Visual Intelligence, data analysts have
a rich, interactive toolset that allows them to move
beyond Excel hell where they can acquire, enrich and
share data like never before. The independent magazine for SAP professionals

For more information on SAP Visual Intelligence, visit

www.saphanaexperience.com.

David McAmis is technical lead SAP

BusinessObjects for PwC Avantis Information
Systems. Mastering SAP Visual Intelligence by David
McAmis is published by Kuiper Publishing (ISBN
978-0-9807458-9-4). Enrich and manipulate the data to identify key trends.

www.insidesap.com.au 39
 FEATURE
Automation

Four Quarters to Accounts

Payable Efficiency
The Accounts Payable (AP) department has just installed the latest in technology, along with
a best practice process for managing supplier invoices. Expectations to exceed the business
case are high; executive support is ready to go; behaviours need to change, and AP needs
to make it work. Where do we start and how do we meet the business objectives? Frank
Volckmar outlines a framework for using these new systems to achieve AP efficiency.
On the face of it, using a new, automated AP system looks like a have achieved their goals at different rates, and have consistently
relatively simple exercise. Centralise processing, digitise invoice said they underestimated the amount of change management
content, apply business rules, automatically workflow exceptions, required.
save digital paper trails and evaluate performance against target Achieving 50%+ straight-through invoice processing (STP)
metrics to identify opportunities for further improvement. is the outcome most finance managers are looking for by
Most organisations do well selecting and implementing implementing automation solutions.
software and then struggle with using it well. Leading the Maximising STP requires a combination of factors: a high
changes from old business practices to new processes is percentage of purchase orders to invoices; a culture of continuous
challenging, particularly for first-timers asking for trained AP process improvement within the finance department; optimising
staff and business personnel to adapt. optical character recognition (OCR); pushing suppliers to submit
Finance and AP managers need instruction on how to use the invoices directly to AP by email; and adherence to process rules.
system to maximise organisational efficiency and to drive the The journey to STP only starts once the proper tools are in place
changes through the business. Achieving a respectable return on and the focus must be on learning to use those tools to maximum
investment (ROI) for investing in an automated AP solution, like advantage. OCR and workflow integrated into the companys
any IT solution, takes a combination of leadership, influence, ERP are the right tools. Teaching people how to use them
measurement, process improvement focus, coaching and drive. effectively is the challenge.
The framework outlined in this paper may be executed in The journey generally follows four stages:
four quarters or could be done over eight to 12 quarters. It all 1. Building Accounts Payable capability by structuring AP team
depends on the organisations appetite for change, starting point, roles, metrics and skills to use the new system and focus on
leadership and culture. continuous process improvement. Acquiring these new skills
This framework is based on working with 10-20 leading requires a different team culture and the assumption that
organisations in Australia and New Zealand, each of which the current AP team members are able to adapt has been the
cause of stress and pain for many finance managers. The hard
decisions to move the business forward need to be made to
allow change to happen.
2. Living by the rules happens once the AP department has
confidence in the new system and is comfortable with the

40 Inside SAP magazine

 process changes. Its now time to leverage suppliers to drive
change within the business by starting to impose the new rules.
3. STP automation is the process of continuing to tighten the
rules, optimise AP processes and modify workflows based on
feedback and from the business and learning. It also marks a
shift by the AP team from in the process to on the process business managers while these changes are being made needs to
as they start to drive continuous improvement.
4. Fine-tune the process by consolidating changes with all
stakeholders, sharing successes and setting new targets for
improving AP performance.
Four Quarters to Efficiency
First Quarter
Focus on building AP capability in using the new system,
driving process changes and adapting to a culture of continuous
improvement once the menial tasks are automated.
The key activity is redefining AP roles for efficiency. Roles
need to be allocated according to skills and attitude, with metrics
adapted to suit. Most teams benchmark weekly performance
against invoices processed, invoices in backlog, suppliers
optimised, OCR capture rate, invoice cycle time, approval cycle
time and purchase orders completed in advance. Emphasis on
particular metrics will change as the team improves and the
bottleneck shifts, and they may also differ according to business
issues. The bottom line is metrics need to be tracked weekly and
the team encouraged to implement new approaches to improve
results. This may result in changes to roles and the organisational
structure, so reasonable flexibility is required.
With change comes the need to over-communicate. Suppliers
and business managers will have questions and concerns
that need to be addressed and they should be centralised and
resourced by AP. Inquiries should be tracked by reason and the
opportunity used to communicate the benefits of the change.
Communicate process changes and benefits to suppliers and the
business, along with providing easy-to-follow instructions and
training material, as required.
Second Quarter
The primary focus shifts to working with suppliers to assist the
business in living by the rules.
Trying to drive the change to a strong PO culture is difficult
through internal influence. It is accomplished much more
easily by offering suppliers consistent payment performance
in exchange for submitting invoices with purchase order
numbers, in a suitable OCR format, and by email. Let your
suppliers request purchase order information from your business
managers, rather than trying to force the change top down; its
far easier.
Assuming suppliers have already been advised invoice
processing performance is being improved, it is now time to
formally communicate the following:
yy Invoices received without purchase orders or containing
incorrect information will be returned to the vendor.
yy Invoices received by email are received and thus processed
faster than those received by post.
yy All invoices should be emailed or posted to Accounts Payable
addresses, not to business managers, for prompt processing.
yy By speaking to Procurement, some suppliers may have an
opportunity to improve terms in exchange for mutual benefit.
The AP department continues to optimise operations by
benchmarking performance, optimising suppliers and tracking
processing exceptions. Naturally a supportive dialogue with
be maintained and is necessary for identifying and evaluating
potential improvements to further increase productivity.
Third Quarter
All stakeholders should now be abiding by the new process and
systems. The AP team is ready to enable and/or improve levels of
STP of invoices. If comfortable, the team should now have the
system only show capture and matching exceptions or errors to
AP operators.
Invoice rejection practices introduced to suppliers and business
managers earlier in the process should now be enforced. Some
teams may streamline AP even further by asking suppliers to
follow-up directly with delinquent approvers if reminders arent
effective.
The AP team now has the benefit of nine months of operating
experience. In addition, they have detailed information about
exceptions (improvement options) to further refine or augment
workflows to suit specialised needs.
Fourth Quarter
The last quarter of the transformation is dedicated to
consolidating all the process and behavioural changes by
communicating and sharing benefits with stakeholders.
The AP team deserves special recognition for delivering
business outcomes by completely transforming their culture
from a reactive business component in the process to a proactive,
process improvement-driven management team.
The AP team may continue to align resources to better suit
the business and start looking further a field for additional
improvement opportunities and setting new targets.
Next Steps
AP team performance and productivity is greatly impacted by
other processes and parts of the business. The next step is to
look at these interfaces and improve the adjacent processes. The
following options should be considered:
yy Using a supplier portal to provide a self-help tool for suppliers
inquiring about invoice status and payment date.
yy Promote the use of purchasing cards (P-cards) for expenditures
under $3000 to $5000, depending on your business.
yy Reduce supplier numbers and improve the vendor master data
management process to ensure all vendor data is correct.
yy Once the process is running efficiently and supplier
relationships are well catered for, the Finance team may start
evaluating moving operations to lower cost locations, or
considering outsourcing options. The independent magazine for SAP professionals
This is an extract of ReadSofts white paper on Four Quarters
to Accounts Payable Efficiency download the full paper from
www.readsoft.com.au. Frank Volckmar is Managing Director
of ReadSoft Pty Ltd (Australia).
www.insidesap.com.au 41
 Feature
Learning
Digital evolution
drives the future of SAP learning
SAP training programs must use the advantages brought by digital evolution in
order to engage a new generation of learners, as Lynton Howes writes.
Let me share a story about the first time I taught a room
of budding SAP users who were aged almost exclusively
under 25. I had a great set of training materials brief but
engaging slides, and realistic but not overly-complicated
hands-on activities. Shortly after I walked into that
room full of excited, boisterous, Generation Y trainees
and commenced the learning, I sensed that I had to
immediately adapt my delivery style if I was to survive the
day. Almost instantly I noticed that they could not leave
their smartphones alone, nor could they resist surfing
the internet whenever there was a spare moment. Yet
somehow when I questioned them it didnt seem to affect
their learning or recall. They were lightning quick with the
system, collectively chatty and relentlessly questioning me
on topics other groups would typically just accept.
Let me also share some trends. Infographics are in;
lengthy descriptions are boring. LMS2.0 is in; the old LMS
format is dated. HTML5 is in; Flash is soon to be a relic.
Hybrid learning is in; blended learning is old-school. And
mLearning and social media-enabled learning platforms
well, theyre just plain new!
The digital age is whistling us along at a phenomenal
pace, making it hard to believe that most of the technology
we take for granted today was absent 20 years ago. And
its offering up new tools to dramatically increase the
effectiveness of SAP learning programs just as quickly.
This article will explore how these advances translate into
the latest developments in systems learning, and how these
can be applied to SAP learning programs to yield optimal
learning outcomes, and hence maximum success and cost-
effectiveness for the project.
Different strokes for different folks
A teaching revolution is happening in our schools and
universities, as the recognition that digital natives
those who have spent their entire lives surrounded by
all the toys and tools of the digital age actually think,
process information, and learn differently (Prensky,
2001). They like their information fast and furious, are
prodigious parallel-processors, prefer to scan than focus,
and prefer graphics over text (think Instagram, Pinterest
and infographics). This generation is now entering the
workforce in droves, triggering a corporate learning
revolution, as I experienced first-hand. If youre a digital
immigrant (someone who has adapted to the digital
42 Inside SAP magazine
environment) and have a stake in delivering training
programs, its critical to be aware of the requirements of
this group and provide suitable learning offerings, in the
same way that you must if you are catering to a group of
more mature users. The key is choice providing learning
options so that users can gravitate towards those which
they find most enjoyable and effective.
The eLearning evolution: good and becoming
excellent
eLearning materials developed for the large screen
(desktop or laptop) are becoming more powerful and
widespread learning aids, as software providers compete
to make the development of rich, interactive materials
easier (and cheaper) to develop. Realistic, natural-sounding
avatars walk the learner through engaging content which
emulates a personal training experience, and can include
content branching based on the (real-time) assessed level
of the participant, customised feedback, and game-like
quizzes for effective assessment (which feeds directly
through to a Learning Management System). For SAP
end-user training, the future is very bright for eLearning,
as most organisations wont be doing away with desktop
computers any time soon.
The mLearning revolution: a rising star,
despite the challenges
In terms of the latest developments and the potential for
widespread adoption, mobile learning is where the real
action is at. The extraordinary advances in mobile devices
in the last 10 years have cemented their place in our
digital future. We are at the very cusp of an mLearning
revolution, due to the ubiquity of mobile devices (that is,
tablets and smartphones), the fact that nearly everyone is
wearing one at all times, and the huge potential they
bring in terms of functionality. Think of apps for these
devices, which make use of accelerometers, cameras, eye-
tracking, geolocation, and so on, and how the features
of todays mobile devices can be imaginatively applied to
learning. They are allowing us to create entirely new ways
of learning. This huge growth potential is the reason why
software such as Adobe Captivate and Articulate Storyline
is being rushed to market with new versions which can
publish directly to HTLM5 (the latest version of HTML,
which permits greater interactivity).
 Its moving away from the classical push
approach towards a more effective pull
learning styles, and empowering users
to create support content and organise
learning groups themselves.
There are challenges, though not all features of
HTML5 are supported by even the most modern browsers.
Apple devices, which represent 35 per cent of the
smartphone market (Sadauskas, 2012) and 75 per cent of
the tablet market (Griffith, 2012), do not support Flash,
meaning that shockwave (.swf) files, a common publish
format from screen capture software, will not work hence
the rush towards HTML5.
Critically, mobile learning content must be created
for mobile devices it cannot be simply converted from
eLearning content. From a technical perspective, this is
due to screen resolution variance, the different interaction
methods between mouse clicking and finger-tapping, and
the size of finger tap areas. More importantly, mobile
learning is a different learning experience, suited for
shorter sessions which yield small chunks of information,
accessed at the moment when it is required. It permits
untethered, anywhere, anytime learning perfect for
recapping concepts while waiting for the bus or just-in-time
quick reference on the job.
Social learning: more pull, less push
While eLearning and mLearning are opening up new
possibilities for training effectiveness, there is one key
ingredient missing other people. Informal learning, or
social learning, is about the learning that goes on outside of
formal learning, and involves reading, listening, watching,
or talking to others. A good example of this is when
you receive an error message when using SAP, and ask a
colleague for help to try to quickly resolve it. If a colleague
is not available, you might Google the error message. The
logical extension of this is to use the new tools available,
such as wikis (for knowledge bases), Twitter or discussion
forums (for information-sharing and problem-solving), or
a dedicated social media platform, such as Elgg, to enable
a more participative, social and collaborative learning
ecosystem. New generation Learning Management Systems,
dubbed LMS2.0, which are learner-centric rather than
provider-centric, integrate well with the tools mentioned
above.
Its about moving away from the classical push
approach towards more effective pull learning styles, and
empowering users to create support content and organise
learning groups themselves. When this occurs, user
engagement and adoption follow.
Bringing it all together for maximum benefit
Yet, nothing can enable and empower the learning experience
like a great trainer. The technical tools and devices deepen the
learning experience during delivery, and cultivate the learning
once the classroom training is complete, but a great SAP trainer
bridges the gap between people and systems, interprets all the
information thats out there and contextualises it clearly.
At Adapt2 Consulting, we believe that there will always be a
place for human interaction in training, especially SAP training,
where the learning of particular transactional tasks is typically
integrated with complicated processes.
Using great trainers and the latest educational tools delivers
more rewarding, engaging, efficient and truly hybrid learning
experiences, as well as catering for a range of learning styles.
This ensures engagement and adoption of the system by users,
so that the capital investment delivers a prompt return on
investment. If you are investing in the latest SAP features,
such as HANA, portal-based ECC access, mobility solutions,
and BusinessObjects, shouldnt you be looking to complement
that technology with the very latest in learning methods?
Alternatively, you may be looking to run your business as
usual training more efficiently. In either case, maximum benefit
will be realised by those who can adapt to these new tools
quickly and effectively. Adapt to the digital evolution.
The independent magazine for SAP professionals
References
Griffith, C. (2012, March 20). The Australian/AustralianIT.
Retrieved from The Australian: http://www.theaustralian.
com.au/australian-it/apple-set-to-maintain-lead-with-new-
ipad/story-e6frgakx-1226304501543
Prensky, M. (2001). Digital Natives, Digital Immigrants. On
the Horizon.
Sadauskas, A. (2012, May 17). smartcompany/industry.
Retrieved from smartcompany: http://www.smartcompany.
com.au/information-technology/049728-google-android-
captures-half-of-the-australian-smartphone-market-as-
apple-iphone-sales-slip.html
Lynton Howes is a director of Adapt2 Consulting. Together
with his business partner, Mari Lambrechts, they have over
20 years of experience delivering innovative change and
training programs for SAP implementations across a diverse
range of organisations and industries. Follow Lynton on
Twitter at @adapt2consult.
www.insidesap.com.au 43
Inside SAP is now on iPad
Download from the App Store today!

For sponsorship and advertising opportunities contact Laura Blackwell on

0412 685 864 or laura@flapjack.com.au

The independent magazine for SAP professionals

 46

The independent magazine for SAP professionals

SAP case studies

From implementing comprehensive
management platforms to complex data
migration efforts, the case studies in this 50
edition discuss how organisations large and
small are using SAP solutions to achieve their
objectives.

46 EPA Victoria: A platform for modern regulation

49 Frucor Beverages: ASG improves operational

visibility and transparency 52
50 Mercedes-Benz USA: Moving test data into the
fast lane

52 Australand: Boring data migration just what

the property developer ordered

55 Kimberly-Clark: Unifying ERP across nine Asian

countries
56
56  Vale Australia: Extracting value from information
assets

www.insidesap.com.au 45
 CASE
EPA Victoria STUDY

A platform for modern regulation

Project scope
Scope for Phase 1
yy Customer Service
yy Approvals (licence, RD&D, Works
Approval, 30A)
yy Operations (e.g. inspections, desktop
assessments, remedial notices)

Scope for Phase 2

yy Sanctions
yy Investigations and Prosecutions
yy Landfill Levy
yy Annual Performance Statement for
Licences
yy Approvals (groundwater, audit report,
referrals, waste)
yy Waste Transport Certificates
yy Financial Assurance

The Environment Protection Authority (EPA) Victoria has recently gone live
with the first phase of a major SAP project to support its compliance and
regulatory activities. Freya Purnell reports.
Background information management, with the aim of better aligning
The Environmental Protection Authority (EPA) Victoria EPAs operations to compliance and enforcement activities.
is a statutory authority which reports to the Victorian This would improve its overall productivity internally as
Parliament through the Minister for Environment, well as externally.
Climate Change and Innovation. Its role is to be an SAP ANZ general manager, state and local government,
effective environmental regulator and an influential Kal Marshall, says one of the findings of the Auditor-
authority on environmental impacts. Generals report was that the authority had transferred
In 2010, a report by the Victorian Auditor-General many of its responsibilities to the private sector.
found that poor information practices were hampering the One of the reasons they had given up so much of
agencys compliance and enforcement practices. the regulatory responsibility was that the processes and
Following this report and the appointment of new chief systems they had didnt support the real world that they
executive John Merritt, EPA Victoria embarked on an needed to live in, Marshall says.
organisational reform program focused on transforming EPA Victoria needed new systems to underpin its
the authoritys services, processes, systems and refocused mission, and so conducted an RFI/RFP process,

46 Inside SAP magazine

 It is really leveraging our case management capabilities, some
public sector collections and disbursements technology and
pulling all that together into a regulatory reform package.
Kal Marshall, general manager, state and local government, SAP ANZ
with SAP Australia and Extend Technologies selected to
work on the project.
Because the reform program will underpin EPA for the
next 20-30 years, the authority needed to future-proof its
processes, and take advantage of the latest technologies
to gain an integrated and holistic view of its clients,
stakeholders and communities to help deliver on its
objectives and improve organisational performance.
SAP CRM was selected as the cornerstone of the
reform program to support EPA Victorias move to being
a modern regulator, according to Carl Muller, EPA
Victoria business services reform manager.
SAP would provide the tools we need to manage the
majority of our core regulatory work and how we interact
with the community, business and stakeholders, Muller
says.
The project was really to review and replace our
existing and ageing systems, to refine the access to
information that is available to us, and integrate our
processes to really improve data and information
management.
Max White, managing director of Extend Technologies,
says EPA Victoria selected SAP because of its global track
record and reference sites, with the new CRM 7 solution
providing the icing on the cake.
This was probably one of the first times it had been
seen and offered in Australia, White says.
Phase-by-phase implementation
The solution is based on SAP CRM 7.0 EHP1 with
Investigative Case Management (ICM), Portal, Business
Warehouse, BusinessObjects and SAP ERP, and is being
implemented in two phases. The first phase went live at
the end of July 2012. The SAP CRM solution supports
EPA in the execution of its duties and centres around
customer service, core approvals and licensing, compliance
inspections and the generation of regulatory notices.
Our first phase was really putting in the footprint of
the SAP CRM tool. It covers how we manage and deliver
our compliance activities, such as undertaking field
inspections of a site, and how we respond to pollution
events, Muller says.
In the second phase of the project, the solutions
footprint will be expanded across the organisation.
This phase will include the implementation of the SAP
Investigative Case Management module and the expansion
of EPA Victorias external-facing self-service portal, and is
due to go live in early 2013.
[This phase will cover] how EPA manages relationships
with external parties, how we manage our internal
planning and monitoring of our regulatory activities, and
well be expanding our compliance activities to include
our prosecution process, says Muller.
The SAP solution being implemented integrates with
existing systems, standardises processes and streamlines
operations.
As the EPA evolves, the system will be required to
evolve as well, and this is where Extend and NTT DATA
Groups expertise will come into play, White says.
According to Marshall, the opportunity for the EPA
now arises from a coordination of processes and of
workflow, document management, calendaring, and
embedding quality cash management into their processes.
From SAPs perspective, it is a core system of
government, as distinct from the traditional SAP strengths
of the back office of HR, Finance and Payroll.
This is a very different system for SAP to be involved
in, although we are doing more and more of these. But it is
really leveraging our case management capabilities, some
public sector collections and disbursements technology
and pulling all that together into a regulatory reform
package for the EPA, Marshall says.
Managing the challenges of transformation
The project is a particularly significant change
management and transformation undertaking for the EPA
Victoria. White says the nature of government, in terms of
a commitment to consultation, brought some challenges
to the project, particularly with the pressures of delivering
such a comprehensive solution in around 16 months.
When youre in such a big transformation project,
getting outcomes is really the order of the day, rather
than talking about process all the time. That was initially
pretty hard, but we have brought them along, White says.
Both Marshall and White credit the strong engagement
of EPA Victorias leadership, particularly CEO John
Merritt, with the success of the project to date.
With the way the key stakeholders have embraced the
system, they now have a wishlist thats fairly long in terms
of other functionality that they would want to turn on
for their users and for their customers. That will see us
continue a very close relationship for many years to come
as they take advantage of more functionality, White says.
www.insidesap.com.au 47

Organisational results
The capabilities already implemented in the projects first
phase already represent a significant turnaround for the
department.
They can now bring up information when they get
phone calls, state the policy, state the regulations and
provide the right information. In terms of user confidence
and morale in the department, its probably at an all-
time high, according to the CEO, White says. An EPA
inspector can now be on the road and do a couple of site
inspections a day, whereas before they might do one a
fortnight. So from a productivity point of view, it is an
enormous gain simply through automating the processes,
and moving all the paperwork into the system.
From a big picture perspective, the transformation
program will help support EPAs effective and accountable
environment regulation.
Well see an improvement in compliance management,
both from licenceholders and EPAs management, and
an improvement in environmental issues resolution, so
well be able to target our efforts, Muller says. We
should also see an improvement to the service we provide
to the community of Victoria, industry and government,
primarily through improved productivity and increased
confidence. We should really see EPA being able to support
the realisation of a healthy environment for Victoria
through identifying and targeting environmental risks, and
being able to provide accessible advice to both community
users and industry.
While Muller says they are already monitoring the
benefits realised in the first phase, these broader benefits
are expected to accumulate over time.
I think over time we will see those benefits realised
in anywhere from six months to a year-plus, after the
solution really gets bedded down and people start to
see the benefits of what the solution and the data can
provide. The independent magazine for SAP professionals
48 Inside SAP magazine
The Urban Matters initiative
SAP ANZs Kal Marshall says the development
of the EPAs platform for a regulatory framework
also has huge potential to be applied across other
government agencies.
Fundamentally the work of any government
agency that is a regulator is a common set of
practices. We are doing another implementation
at the Department of Primary Industries, and it
is a platform for the regulation of commercial
and recreational fishing, Marshall says. It
fundamentally uses the same technology base as
case management. You can look at health department
inspections, social welfare, there are many different
areas we can apply this technology to.
The project with EPA is part of SAPs Urban Matters
program, an initiative which was launched in May,
with the primary focus to help urban governments
in Australia, state and local governments deliver
better-run cities. Within this strategy, SAP addresses
five key aspects: supporting the fundamentals of
good government; empowering public officials to be
more productive; increasing community engagement
and openness; driving innovation around
government service delivery; and improving urban
resilience to help ensure public safety and security.
It acknowledges that technology needs to support
a much better integrated set of business processes
to better serve the new wave of citizens coming
through, and that when a citizen engages with their
local government or their state government, they
shouldnt really have to identify themselves and fill
in forms and write down their name and address
because the agency should already know who they
are, Marshall says.
Under the Urban Matters banner, SAP has started
work with Accenture on implementing a new ERP,
asset management and HR/Payroll platform for
Brisbane City Council, and discussions are underway
with governments in each state about potential
projects in areas such as human services, tax and
urban management, public safety and security, and
multi-agency situation awareness.
There is a fresh awareness that we are moving
very seriously into the core business of government,
Marshall says.
In the future, SAP hopes the Urban Matters
initiative will help governments to improve citizens
engagement with them.
It really is that simple. If you walk in the doors
of a government agency to identify yourself, and
they know who you are, that should provide a very
different experience for constituents, Marshall
says. Fundamentally if you look at government,
its getting many of the public service people out
of the back office and into the front line of service
delivery, because if you just look at the EPA example,
the productivity gains through automating their
processes is not one or two times, its five to ten
times. But its a long and slow process in government
in Australia.

ASG improves operational visibility
and transparency for Frucor
Frucor Beverages is the market leader in energy drinks in
Australia and New Zealand. It also makes fruit juices, fruit
drinks, pure waters, sport waters, soft drinks and milk drinks.
Frucors Australian operation is a $200 million business
that produces between 80 and 85 different lines and moved
approximately eight million cases of product in 2011. The
business operates from four 5000m2 warehouses in Queensland,
New South Wales, Victoria and Western Australia. Frucor also
has two warehouses in New Zealand.
The challenge
Frucor was already using SAP ERP for routing, goods issuing and
billing in Australia and New Zealand. While its New Zealand
warehouses had implemented SAPs Warehousing Module
(WM), Frucors Australian warehouses were essentially manual
operations resulting in management lacking full visibility of
stock at warehouse level.
As Brendan OConnell, Frucors northern logistics manager,
says: It was evident that we needed a more robust warehousing
system that would allow us to embed strong standardised
processes across the country and form a stable platform to
accommodate future growth.
Other requirements included: information about shelf-life
expiry dates, traceability, the ability to accommodate specific
customer requirements, more accurate stocktaking and greater
efficiency. The first decision, however, was to determine which
warehousing system would be best for Australia; whether to
use SAPs WM, as the New Zealand operation had, or opt for
a different system that would connect with Frucors SAP ERP
system.
SAPs WM supports warehousing processes by making it
possible to define and manage complex warehousing structures,
optimise material flow using advanced put-away and picking
techniques, and process goods receipts, goods issues and stock
transfers quickly and easily.
To ensure work is performed efficiently and at a reasonable
cost, warehouse staff require a simple, easy-to-view control of
each individual process. SAP WM uses a radio-frequency (RF)
solution, which provides fast, error-free data communication
between the warehouse and the SAP system via RF terminals.
Frucor chose to use SAP WM because of its reliability and the
ease of connectivity with the existing ERP system. Rather than
emulate the New Zealand system, Frucor seized the opportunity
to develop a brand-new blueprint and implementation for
Australia.
After completing a pre-blueprinting exercise and building a
business case in order to justify the necessary investment, Frucor
invited three companies to tender. It chose ASG Group Limited
because of its specialised logistics expertise and because it was a
SAP Partner. Frucor was also keen to work with a local company
rather than a large international organisation.
CASEFrucor
STUDY
Beverages
The solution
The implementation timeline was tight. Planning began in
January 2011, with all four warehouse managers involved and
ASG providing insights into the WM capabilities. Frucors team
was then able to compare current and future processes, confirm
the blueprint and develop a fixed scope for the project. The final
blueprint was approved in March 2011.
The plan called for ASG to build and test the system and use
the Queensland warehouse as a pilot to go live in mid-May. If
this project was successful, the remaining warehouses would be
converted one by one, with completion in October.
Coincidentally, Frucor had also decided to migrate its SAP and
business intelligence systems from New Zealand to Australia
during this timeframe, with the actual migration taking place the
week prior to the first WM conversion.
We understood the risks involved, says Barbara Ciancio,
Frucors SAP project manager. We knew our first warehouse
would go live in a brand-new environment that may not be
stable, but in the end the WM project was not affected.
The Queensland implementation took place in mid-May as
scheduled, with no interruption to processing. Staff left on Friday
afternoon and returned on Monday to find cut-over completed.
However, it became apparent shortly after the Queensland
implementation that refinements to the picking area were
necessary. ASGs advice was to optimise the picking area by
splitting it into short-dated stock and long-dated stock.
ASG implemented this change in a mini-cutover in
Queensland and incorporated it into the WM for application in
the remaining three warehouses.
The New South Wales implementation took place as
scheduled in July 2011. Both Victorian and West Australian
implementations were bought forward a month to August and
September respectively.
The project was delivered on budget and in a month less than
the proposed timeline. This meant that we were ready in ample
time for our peak summer season, Ciancio says.
The benefits
OConnell says that the WM system more than delivers on
Frucors wish list.
Now we have full transparency and visibility across all
our warehouses in Australia and New Zealand. We have
strong standardised processes and a strong platform that will
accommodate future growth, and we now have good shelf-
life visibility which allows us to better manage our customer
requirements, he says. Finally we have a more efficient
warehouse with optimised pick paths, better stock rotation and
space management, and fewer errors in receiving and picking.
This, of course, leads to a better stocktake and an increase in
general accuracy.
This case study is sponsored by ASG Group Limited.
www.insidesap.com.au 49
 CASE STUDY
Mercedes-Benz
Moving test data into the
fast lane
Mercedes-Benz accelerates projects with required test data and saves 25
man-days annually on QA refreshes with Gold Client Solutions.
Mercedes-Benz USA (MBUSA), headquartered in
Montvale, New Jersey, is responsible for the distribution,
marketing and customer service for all Mercedes-Benz and
Maybach products in the United States. MBUSA offers
drivers the most diverse line-up in the luxury segment,
with 12 model lines ranging from the sporty C-Class to
the flagship S-Class sedans and the SLS AMG supercar.
MBUSA is also responsible for the distribution, marketing
and customer service of Mercedes-Benz Sprinter Vans in
the US.
The challenge
In 2000, Mercedes-Benz USA implemented SAP Finance
and Controlling, followed in recent years by Parts
Logistics, Materials Management, Sales and Distribution,
and Production Planning. With five business units running
on two instances of SAP, the environment has become
progressively more complex. The total SAP system now
houses two terabytes of data, with pricing tables alone
adding up to 400 million records.
With as many as 20 independent DEV or new
implementations ongoing at any point in time, all with
specific needs for fresh data, quality assurance (QA)
refreshes were performed monthly. The refresh was
50 Inside SAP magazine
important because without updated data, developers
would be forced to test in QA instead of DEV, slowing
down projects. Yet refreshing the entire QA dataset
for one project the only option would disrupt other
projects that had already created their test data and
needed the QA environment to remain stable.
It was getting cumbersome to do a full refresh
quarterly, says Tom Lavin, Basis administrator at
MBUSA. We had to schedule regular system refreshes
since different developers needed different pieces of
data for testing. We had to perform a full refresh to get
everyone what they needed.
The primary issue caused by the refreshes was that
they took the non-production systems offline for several
workdays in the middle of the week, which would
negatively affect ongoing projects. Mercedes-Benz
wanted to be able to provide developers with the data
they needed for testing on an as-needed basis while
reducing the number of full refreshes required per year.
The company also wanted to be able to protect version
information.
The solution
After thoroughly investigating its options, Mercedes-Benz
 Having the ability to get a more stable QA environment was very
valuable to us. We save six to seven man-days worth of time on
each refresh four times a year which adds up to 25 days a year.
Tom Lavin, Basis administrator, Mercedes-Benz USA
determined Gold Client Solutions from Hayes Technology
Group would best fit its needs, allowing data selection
on virtually any parameters developers needed between
full refreshes. It would also allow the company to keep
costs down by utilising existing infrastructure rather than
purchasing new servers.
Another determining factor was Gold Clients ability to
maintain number sequences for entries such as sales data.
If there is a problem in production, normally it can be
difficult to recreate it in the QA environment, says Lavin.
With Gold Client Solutions, we can copy the exact data
of the situation in to QA, right down to maintaining
proper number sequences, and debug it there to discover
the source of the problem. When we have a fix, we can
promote it to production with more confidence that weve
resolved the problem.
Implementation took roughly one week, including
training Basis team members on using the tool in day-to-
day scenarios. The Client Construct part of Gold Client
Solutions allows the company to refresh full master data
in QA, while Data Echo provides the ability to select more
targeted data for specific purposes.
When Mercedes-Benz upgraded its Service Parts
Logistics system, Gold Clients data refresh capabilities
saved significant manpower. The team was able to build
unit testing clients on the DEV system rather than having
to create a full new QA system. Mercedes-Benz then used
Gold Clients intelligent data transfer capabilities to pull
in a months worth of transactional data from production.
As a result, they were able to perform upgrades and
required development while bypassing the need to build a
full-size QA system until they were ready to test.
That was a big success story for us, Lavin says.
Without Gold Client Solutions, we would have had to
build two test environments, invest in a full-size copy of
the production system and more than double our storage
requirements, which would have been very costly.
Mercedes-Benz has found other uses for Gold Client
Solutions as well, such as assisting in efforts to reduce the
number of transports between DEV and QA. With Gold
Client Solutions, they are able to keep data current in DEV
which allows for effective unit testing within DEV. This
reduced the need to transport all changes to QA just for
unit testing and decreases the number of transports overall.
The tool saves time for developers and functional users
by letting them preserve custom testing data out of QA
prior to a refresh. Those groups are now able to store
custom tables before refreshes, and then restore them
afterward. Before, the Basis team had to rebuild those
custom tables manually.
Word has gotten out that we can save data for them,
Lavin says. Its saving a lot of people a lot of time.
Gold Client Solutions further reduce the workload on
the Basis team with a feature called Data Snap. Functional
users can define their own selection criteria, perform the
data extract from the Production system and load QA or
DEV all on their own.
The business benefits
Gold Client Solutions has helped Mercedes-Benz in several
areas. Through its ability to pull master data, such as
pricing, separately from the individual transactional data,
Gold Client has significantly cut the time to deliver the
data required by some groups. In fact, these groups can
pull master data in less than an hour using the Gold Client
Solutions Data Snap feature.
Faster problem resolution is realised as the developers
can now copy the erroneous transactional data from the
production system to the DEV or QA environment. The
application fix can now be tested on exactly the same
data that caused the error in Production. If needed, this
transactional data can also be quickly reloaded in DEV or
QA as the fix is further refined and tested.
Gold Client Solutions has improved the efficiency and
overall time of QA refreshes.
Weve been able to reduce our time from three days
to two days on refreshes, and the number of resources
working on QA refreshes from four down to two, Lavin
says. We save six to seven man-days worth of time on
each refresh four times a year which adds up to 25
days a year.
Having the ability to get a more stable QA
environment was very valuable to us, Lavin adds. We
would definitely recommend Gold Client Solutions to
anyone struggling with similar challenges.
This case study is sponsored by Hayes Technology Group.
www.insidesap.com.au 51
 CASE
Australand STUDY
Boring data migration:
just what the property developer ordered
When property group Australand switched ERP systems, data migration specialist
BackOffice Associates delivered a Boring Go Live data migration as promised.
AT A GLANCE
Industry: Property
Business Objectives:
Replace ageing and loosely integrated legacy
systems
Migrate from Timberline ERP system to SAP
Carry out custom integration of SAP RE-FX (real
estate management) with CRM
Identify issues, and where possible, improve data
quality during the migration process
Solution: BackOffice Associates Data Migration
Solution
Business Outcomes
Boring Go Live data migration achieved in a timely
manner
BackOffice Associates repeatable approach enables
multiple dry runs before system go-live
Graphical view of migrated data highlights
formatting issues early in the migration process
Thrusting skywards in the heart of Melbourne is 357 Collins
Street, a commercial building in the throes of refurbishment.
The project is being carried out by publicly listed Australand,
one of Australias leading diversified property groups.
The 357 Collins Street project, which will see the 24-level
building refurbished to an A-grade office with lower floor
retail space, is routine work for Australands commercial and
industrial division, one of three divisions of the company.
Not so routine for the property developer was a major
refurbishment of its IT systems, which involved switching
from an existing ERP platform to SAP. At the heart of that
undertaking was a complex data conversion effort lasting 14
months.
The effectiveness of the chosen data migration solution,
and expert consulting services provided by BackOffice
Associates, contributed towards the successful data
migration, and in turn, the implementation of the overall
SAP system at Australand.
BackOffice Associates has a proven track record of
delivering Boring Go Live data migrations. Australand
business solutions manager, Anand Murthy, rates the
companys SAP implementation as one of the most highly
successful projects hes been involved with.
52 Inside SAP magazine
In addition to Melbourne, Australand has operations
in Sydney, Brisbane, Perth and Adelaide. Along with its
commercial and industrial division, the 600-employee
business has residential and investment divisions, the latter
with 70 properties worth $A2.2 billion at the end of 2011.
Its a complex business involving numerous trading
entities, says Murthy, which requires a robust system that
can support and grow with the business.
Its the nature of the construction industry that you have
a number of joint venture partners and have to set up a
different trading entity for each.
The challenge
As Australands business grew, its existing IT systems
became increasingly fragmented and unstable, so the
decision was made to move to SAP.
We wanted to focus our IT efforts more on improving
business processes and realising associated business benefits,
rather than just keep the systems running, Murthy says.
Migration to the new platform would have been relatively
straightforward as straightforward as ERP projects can be
but this one had complications.
When we first started on this project, we realised it wasnt
going to be straightforward because there were multiple
sources of data it wasnt a straight conversion from our
existing Timberline ERP system to SAP, Murthy says.
There was scope to also include our CRM system and
Cognos reporting system, which contained a lot of additional
data that had to be migrated.
Ben Samuel, Australands design and data migration lead,
could see greater potential for problems from the perspective
of actually migrating the data to the new SAP system, rather
than the implementation of the new SAP system itself.
The scope of a migration project is measured by how
many legacy systems you need to tap into, Samuel says.
The more sources you have to pull data from the more
complex it becomes, and we had more than 20 legacy
sources.
In those circumstances, the demands on the data
conversion team are greater than on the ERP consultants.
Maximising the chance of a smooth migration calls for
finding practitioners skilled at both migration as well as
system configuration and implementation.
As it turned out for Australand, an effective team was
brought together and the process went as smoothly as they
 Having the right data in the right format is as critical as
having the right system in place, and this was one of the most
effective implementations Ive been a part of.
Anand Murthy, business solutions manager, Australand

could have hoped for.
Alongside Samuel, BackOffice Associates assigned one of
its senior consultants to take charge of the data migration
project, working with a handful of other Australand staff.
The solution
The projects scope was within the usual range undertaken
by BackOffice Associates, but one element of the job,
integration of SAP RE-FX with SAP CRM, was unique.
Australand uses SAP CRM to drive its residential sales,
and it was essential that SAP RE-FX and CRM work
together. But that had never been done before, so we were
blazing a new trail.
The quality of data the BackOffice experts had to work
with was mixed. The most challenging were Timberlines
core records of as many as 600 Australand projects, only
about half of which were current.
That data had to be extracted, then validated and cleaned,
redundant records culled, and what remained, reformatted
for usage in SAP.
For Samuel, a 10-year SAP veteran, the key to a successful
migration is in getting the business rules right. He says
BackOffice Associates strength was its familiarity with SAP.
It was crucial that the BackOffice consultants understood
SAP because if they felt a business rule was not making
sense, they could challenge it and say, are you sure about
that, because we have done it differently on other projects.
In addition to its SAP expertise, Samuel credits BackOffice
Associates data reconstruction abilities, and focus on
ensuring the project met its milestones, for its success.
The skills of BackOffice Associates consulting experts
helped ensure that our go-live was smooth and without many
migration issues.
Murthy says BackOffice Associates data migration
platform was also key to project success, making it simple to
do multiple data conversion dry runs.
The beauty of BackOffice Associates migration
platform is that you enter all your business rules and
transformation rules once and then you can keep repeating
the transformations you dont have to go back and revisit
the business rules. That allowed us to do five rounds of data
conversion testing with very little effort, he says.
Having the right data in the right format is as critical
as having the right system in place, and this was one of the
most effective ERP implementations Ive been a part of.
The final go-live was boring in other words, just as
BackOffice Associates promised.
This case study is sponsored by BackOffice Associates.

www.insidesap.com.au 53
 Focus on the
Finish Line

Focus. The key component to tangible results.

ASG Group focuses on helping organisations achieve better business
outcomes. With a comprehensive local range of SAP and Business Objects
services, we cut through complexity to deliver measurable performance
improvement. At ASG unrivalled SAP experience and industry knowledge
combines with a practical problem solving approach and flexible
engagement style geared to delivering results day one.
ASG SAP Solutions. The finish line just got closer.

www.asggroupsolutions.com.au/sapsolutions
E info@asggroup.com.au
T +61 2 9026 8512

Strategic Planning Implementation Upgrades Optimisation & Integration Application Managed Services

Unifying ERP across nine
Asian countries
Kimberly-Clark needed to implement
a complex enterprise resource
planning (ERP) roll-out across nine
Asian countries. Beyond uniting
the ERP platforms and expanding
business capabilities, broader
objectives included replacing legacy
systems and integrating ERP across
the region to increase efficiency,
promoting the adoption of common
processes, and establishing Kimberly-
Clark as an early adopter of best
business practices and technology for
competitive advantage.
Kimberly-Clark markets innovative health and hygiene
products through three consumer products divisions (Adult
& Feminine Care, Baby & Child Care and Family Care),
a Professional Division and a Health Care Division. Major
brands include Kleenex, Wondersoft, Viva, Huggies,
Snugglers, Kotex, Scott, Kleenguard and Tecnol.
The challenge
Kimberly-Clarks South and Northern Asian divisions, which
included operations in China, Hong Kong, India, Indonesia,
Malaysia, Philippines, Singapore, Thailand and Vietnam,
used a variety of legacy ERP systems which added layers of
complexity to doing business in the region. The need was to
unify the systems, but the great challenge was to be able to do
it efficiently and successfully within the context of nine very
different business environments, while minimising business
disruption.
The project was viewed as an essential component to
support the Kimberly-Clark Global Business Plan and
was managed out of Australia. Lodestone Management
Consultants was engaged to work on the project.
The business objectives
Critical was to bring the necessary knowledge and expertise to
the project so that it could be delivered on time and on budget,
resulting in the broader business objectives being met, which
were:
yy Replace legacy systems and integrate ERP across the region
CASE STUDY
Kimberly-Clark
SAP modules implemented
Finance and Controlling, Sales and Distribution,
Materials Management, Production Planning,
Plant Maintenance, Project Systems, Advanced
Planner and Optimizer, and Business Warehouse.
to enable efficiency and synchronisation.
yy Promote the adoption of common processes across Asia.
yy Establish Kimberly-Clark as an early adopter of best
business practices and technology for competitive
advantage.
yy Establish Kimberly-Clark as a preferred supplier via
customer collaboration and superior customer service.
yy Provide a business platform to drive aggressive top- and
bottom-line growth.
yy Improve trade promotion efficiency and effectiveness.
yy Enable new distribution channel development.
yy Drive supply chain efficiencies.
yy Provide real-time information for timely, fact-based decision
support.
The solution
Lodestone provided consultants in many of the nine markets,
as well as managing consultants based in Australia. Under
the project management of Kimberly-Clark executives,
the Lodestone consultants worked in a team-lead function
providing the skilled resources that could mitigate the risk
associated with a large and complex project.
The consultants in most of the markets were local.
Consequently, they had first-hand knowledge and
experience with local conditions such as complex regulatory
requirements. They clearly understood the impact that
these conditions could have on the implementation of an
international project, and were able to integrate all local
requirements into the overall project.
ThThe Asia-Pacific SAP roll-out project was delivered
according to the objectives, and within the allocated time
frame and budget.
The benefits
Since its successful go-live in late 2007, the project has delivered:
yy Improved ability to effectively manage promotion spending
yy Driven supply chain efficiencies
yy Improved customer service levels
yy Enhanced quality and visibility of business information, and
yy Promoted best practices in Kimberly-Clark businesses
across Asia.
This case study is sponsored by Lodestone Management
Consultants.
www.insidesap.com.au 55
 CASE STUDY
VALE AUstralia
Extracting value from information assets
Mining giant Vale is delivering an
ambitious growth strategy in tough
conditions. Controls Consulting
unlocked their investment in SAP
BW to provide a trusted decision-
support system.
Vale is the second largest mining company in the world.
Headquartered in Rio de Janeiro, Brazil, Vale employs more than
134,000 people and operates in 38 countries worldwide.
Vale is the worlds largest producer of iron ore with record
2nd quarter 2012 output of 80.5Mt. In 2011, Vale posted
outstanding financial results of operating revenue of US$60
billion and adjusted EBITDA of US$36 billion.
In Australia, Vale is committed to delivering on ambitious
growth plans to be the second largest coal exporter in the
world.
The challenge
Global economic uncertainty, recent falls in commodity prices
and increasing cost pressures make for challenging conditions in
the mining industry.
To support the growth agenda of the coal business, we needed
to enable data-driven decision-making. Managing cost, capital
spend and operational performance relies on accurate and timely
information, says Marcelo Poly, Coal Business IT Manager.
To this end, SAPs Business Information Warehouse solution
(SAP BW) was implemented at Vale Australia. However,
following SAP BW go-live in October 2011, Vale Australia faced
significant challenges with its new corporate reporting solution.
Deficiencies in report design and overly complex reporting
tools created barriers to usage. Business end users found reports
difficult to access and complex to use. Information was not
readily available and significant effort was required to extract it.
Many reporting processes remained an exercise in manual data
administration.
The situation resulted in poor adoption of SAP BW by the
business. In spite of the substantial investment, the organisation
still relied heavily on spreadsheets for reporting and decision-
support. This created issues around data accuracy and integrity.
The solution
Vale Australia embarked on a Business Intelligence (BI)
Transformation Programme. Given the strategic importance
of information, there was an imperative to turn the situation
around. Visibility of financial KPIs and operational metrics is
paramount. You cant manage what you cant see, Poly says.
Vale chose local BI specialists, Controls Consulting, to deliver
the transformation. The credentials of Controls Consulting as
specialists in SAP BI technology, with extensive mining industry
experience, were decisive in the selection process.
The remit was to transform SAP BW into a trusted
information platform. The programme objectives were to ensure
the solution provided accurate data, user-friendly reporting tools
56 Inside SAP magazine
controls
and fast query response times.
Vale required an information solution robust enough to ensure
data integrity but flexible enough to meet the demands of a
growing organisation and changing information requirements.
Taking a business-led and user-centric approach to the
transformation, Controls Consulting, in partnership with
Vale, implemented a number of process, data and technology
improvements to the BI solution:
yy Single point of access to information via a Reports Portal.
yy Business metrics framework to ensure common definitions of
KPIs across the organisation.
yy Presentation layer redesign to simplify report interfaces and
improve usability.
yy Push reporting to post results to inboxes via automated email
reports.
yy Dashboards and scorecards to provide clear visibility of
company performance.
yy Self-service reporting capability to empower users to build
their own (BYO) query.
yy User engagement through a Power-User approach to
champion the technology with the business.
The business results
The BI Transformation Programme at Vale helped unlock the
benefits of SAP BW without additional software licences or
hardware costs. Leveraging the existing investment, Controls
Consulting was able to:
Increase the number of BW users
Increase the BW report usage
Reduce effort required for manual data administration
Reduce the reliance on spreadsheets, and
Improve the timeliness and accuracy of information.
The dashboards, web reports, portal and push reporting have
improved the accessibility of information. A growing number of
BW users and increasing report usage is evidence of the ongoing
success of the programme. But this is just the beginning. We have
a vision for embedding BI in the organisation, enabling a data-
driven culture of decision-making at Vale, says Poly.
In challenging times for the mining industry, SAP BW now
provides Vale Australia with a trusted information platform to
grow its business.
This case study is sponsored by Controls Consulting.
Inside SAP is now on iPad
Download from the App Store today!

For sponsorship and advertising opportunities contact Laura Blackwell on

0412 685 864 or laura@flapjack.com.au

The independent magazine for SAP professionals

 From BI Strategy
om
egy to to Execution

PwC Avantis combines the best of both worlds the strategic planning and direction from the team at PwC, combined with
the technical delivery of Avantis, the leading SAP BusinessObjects partner in Australia for over a decade. This winning
combination means we can deliver BI and analytics, from strategy to execution.

Business Intelligence Strategy Our expert SAP

Our BI Strategy services are designed to give you a roadmap that you can follow BusinessObjects Services:
to deliver actionable, analytic applications across your entire organisation. Our
services for BI Strategy include an initial design or refresh of your enterprise BI Strategy
BI strategies and roadmaps. We will work with your organisation to define the ETL & Data Warehousing
business needs that are driving BI effort and investment, providing current state
assessments and future state recommendations and roadmaps. Data Quality
Health Checks
Business Intelligence Implementation Server Install & Configuration
Rapid Deployment Solutions
Our BI Implementation services have been designed to implement strategic BI
solutions, without breaking the bank. As a long-standing SAP BusinessObjects BI 4.0 Migration Services
partner, we have helped organisations of all sizes make the most of their BI 4.0 Training Services
investment in SAP BusinessObjects. BI Mobile Development
We offer expert technical training and consulting for SAP BusinessObjects and Report Development
SAP HANA, with a focus on real-world solutions. We believe that BI projects Universe Development
should be delivered in days, not weeks or months and our exclusive RABID Custom application development
methodology (RApid Business Intelligence Delivery) will help deliver real value
to your organisation for less time and money. Dashboard Development
SAP HANA Development
So whether you are looking for a comprehensive BI strategy for your organisation,
Hadoop Hive Integration
help with a new or existing SAP BusinessObjects implementation, or an
innovative solution to your big data problems, PwC Avantis has the skills, Sharepoint Integration
experience and expertise to deliver a solution for you.

SAP Certified Training Partner

Contact us for your BI 4.0 Training Catalogue

Visit us online at www.avantis.com.au

or call our head office on (02) 8404 4133

Copyright 2012 PricewaterhouseCoopers. All rights reserved. PwC refers to PricewaterhouseCoopers, a partnership
formed in Australia, which is a member firm of PricewaterhouseCoopers International Limited, each member firm of which is a
separate legal entity.
 The independent magazine for SAP professionals

SAP service provider profiles

Looking for a partner to assist with your next SAP project? In the following
pages, service providers in the areas of software and solutions, consulting,
application support, hosting, testing and quality management, and change
management outline their capabilities.
y
n
60 Hayes Technology Group
62 Lodestone Management Consultants
63 Wipro Technologies
h 64 ASG Group Limited
65 Systems and People
66  SUSE
67 Esker
s:
68 BackOffice Associates
69 Manhattan Associates
71 ReadSoft
72 Revelation Software Concepts
73 CSC
74 PwC Avantis Information Systems
76 Retarus
77 Harms Consulting
78 Interpro
79 Windsor Business Solutions
80 Compuware Corporation
81 Everjoy Consulting
82 Redback Consulting
83 TIK Consulting
84 Acuity Search

er
ue

www.insidesap.com.au 59
 COMPANY PROFILES

Hayes Technology Group, Inc.

Founded in 1998, Hayes Technology Group specialises in SAP data
management solutions. Businesses around the world choose Gold Client
Solutions, our selective data copy products and services, to maximise the
value of their investments in SAP. Gold Client Solutions reduces enterprise
storage requirements, improves the quality and availability of test data,
restores development integrity, and helps ensure data security.

Regardless of size or industry, all companies running
SAP face challenges with data implications on the SAP
landscape. Our industry-leading product, Gold Client
Solutions, encapsulates Hayes core methodology
to managing SAP data by maximising control and
flexibility. The innovative approach of Gold Client
Solutions dramatically reduces the amount of time and
effort required to provide quality data by eliminating
the need to copy the entire production database to non-
production environments.
Data innovation
Hayes Technology Group sets itself apart with its
extensive data knowledge, proven experience and
unmatched expertise in SAP landscape management.
Founded in 1998, Hayes Technology Group was
established with the mission to provide top-tier technical
consulting services to businesses using SAP. While
consulting with some of the largest SAP environments
in the United States, it became painfully apparent that
there was a need for alternative system refresh solutions
as SAP projects matured. In 2000, Hayes Technology
Group developed and released Gold Client Solutions, a
faster method and software solution for delivering better,
smaller SAP data across the non-productive landscape.
Since expanding well beyond its foundation to reduce and
copy select ERP data, Gold Client Solutions encompass
data transformation, synchronisation and copying select
data subsets on the most demanding SAP software
solutions of ERP, HR, CRM, SRM, GTS and BW.
Data management, simplified
Businesses must ensure that accurate data is available
for development, testing, analysis, and training, while
still protecting sensitive data. However, creating and
updating non-production systems with good, reliable
data is one of the most difficult challenges to overcome
in an SAP environment. As the size of clients grow, the
functionality of the SAP-delivered client copy process
becomes increasingly inefficient, technically impractical,
and expensive.
Gold Client Solutions relieves the costly drain of
resources, storage and time that is required to manage,
support and secure data across SAP environments. Our
unique data management software allows teams to
quickly select and copy subsets of only relevant data
from production or non-production sources to non-
production targets, with options to simultaneously
scramble sensitive data and keep data subsets in sync
across systems.
Gold Client Solutions can be leveraged in a number of
ways with the benefits realised continually, resonating in
change management, testing and landscape optimisation
throughout the data life cycle.
Business value
y y Reduce infrastructure and data maintenance costs
y y Increase efficiency in development, testing, and
training
y y Mitigate security and privacy risk
y y Diminish business disruptions
Core benefits
y y Reduce time and effort to provide data that matches
current production data
y y Maintain relevant, secure and accurate data for
development, testing and training
y y Eliminate production database copies used to furnish
quality data in non-production environments
y y Efficiently create and maintain smaller, fully
functional environments containing relevant, accurate
business data
y y Decrease the data footprint of non-production systems
y y Shorten production support, development and test
cycles
yy Protect data and manage compliance and regulatory risk
y y Keep data in sync across the supported SAP landscape

60 Inside SAP magazine

 COMPANY PROFILES
yy Migrate select business data assets to new
environments
Key features
yy Create smaller, fully functional clients composed of
reduced master and transactional data
yy Flexible selection methods allow any criteria to
identify data for replication
yy Data is replicated with all relevant data, exactly as it
exists in the source
yy Protect sensitive data at export with extensive,
extendable transformation rules
yy Automated export-import of secure flat file transfer
process
yy Simultaneously copy relevant data on multiple SAP
applications
yy Selectively delete unwanted data in non-production
systems
yy Compare, synchronise SAP repository objects between
environments
yy No additional system, console or hardware is required
yy Available for SAP ERP, BW, HR, CRM, SRM, GTS,
industry-specific solutions, supporting all modules and
custom tables
Expert implementation and training by Hayes Certified
Software Engineers is typically completed in only five
days. The efficient process helps businesses quickly meet
their goals and SAP project timelines. Additionally,
annual maintenance program provides 24x7 access to our
unparalleled global support.
Data migrations
Hayes Technology Group also offers proven data
expertise services for data transfers required for mergers,
acquisitions and divestitures. One of the more dynamic,
complex and valuable applications of Gold Client
Solutions is when a company is divesting a business
entity from an SAP environment. In todays world, it is
common for large corporations to divest or spin-off
specific business units. Due to the integrated nature
of SAP, separating business data into two separate
and differentiated SAP systems can present a complex
problem.
Gold Client Solutions conquers this tremendous
challenge by allowing the creation of scenarios
identifying data by company code, sales organisation,
purchase organisation, plant, warehouse, and so
on. Only master and transactionaldata identified
asbelonging to the divested business unit is
surgicallytargeted and exported. The exported data
can be used in establishing a new SAP system and client
allowing the divested entity to operate separately from
the parent organisation.
Through hands-on experience and successes, Hayes
Business Data Transfers service offers a strategic process
and best practices to accomplish this highly difficult
challenge that is very manageable and achievable, for
even the most complex SAP environment.
A proven solution
Our customers have realised dramatic success with Gold
Client Solutions. Here is a quick look at just a few:
y y Mercedes-Benz USA saves 25 man-days annually on
refreshes, and avoided the doubling of their storage, a
full-size production copy and building two additional
test environments.
y y Northrop Grumman surgically exported limited non-
classified data from a classified environment to build
and test a new protected system.
y y Mentor Graphics reduced system landscape refreshes
by 50 per cent, meets US-EU Safe Harbour privacy
policies, and troubleshoots urgent production issues
without disrupting business.
SAP Certified integration
Gold Client Solutions has achieved SAP Certification
as powered by SAP NetWeaver . The SAP Integration
and Certification Center (SAP ICC) has certified that
Gold Client Solutions integrates with SAP NetWeaver
Application Server and SAP NetWeaver Business
Warehouse based on the ABAP programming language
add-on. In addition, Gold Client Solutions has achieved
SAP Solution Manager Ready status.
Gold Client Solutions are available for use with SAP
Enterprise Resource Planning (SAP ERP), SAP Business
Information Warehouse (SAP BW), SAP Customer
Relationship Management (SAP CRM), SAP Global
Trade Services (SAP GTS), SAP Supplier Relationship
Management (SAP SRM) and human resources (SAP HR)
applications.
Hayes Technology Group, Inc. is a global corporation
headquartered in the United States with a customer
base of over 225 systems around the world. We are an
Independent Software Vendor (ISV) in the SAP ecosystem
and provide data solutions for companies, of all sizes and
industries, which use SAP products.
E: info@hayestechnology.com
W: www.hayestechnology.com
www.insidesap.com.au 61
 COMPANY PROFILES

Lodestone Management Consultants

Lodestone is a global management consultancy, committed to designing
and delivering solutions that enable companies to thrive in todays complex
business environment. We help our clients to define the measurable business
benefits that we will achieve together, using our teams of client-focused
consultants, who combine a passion for excellence with strong process and
SAP skills and deep experience of transformational change in their industry.
Originally established in Switzerland in 2005, Lodestone merchant file import, vendor reimbursement, expense posting,
now has offices in 17 countries and over 1000 consultants dispute management and notification, alert and escalation
globally, and counts some of the largest financial services and procedures.
pharmaceutical companies in the world among its clients. Certified in March 2012 by the SAP Integration and
Certification Center, the EMS will be deployed to the
Lodestone Australia customer base via Solution Manager, including all future
With offices in Sydney, Melbourne and Canberra, Lodestone patches and enhancements.
works with both medium to large corporations and a number
of Federal Government agencies to design, develop and
implement solutions delivering measurable business benefits.
EMS features
With a background in management consulting and program yy Web-based claim management and authorisation using the
management, we offer advice to international corporations on latest SAP technology Web Dynpro
devising innovative business operating models, on optimising yy Easy-to-use expense allocation with expense code and cost
processes and on implementing new technologies leveraging object defaults
SAP. yy Use of customisable expense codes to simplify G/L Account
assignment
Our people yy Allocation to any SAP Cost Object, e.g. Cost Centre,
Our people are experienced and innovative with a proven Internal Order, WBS Element
track record of success. At Lodestone we have a passion for yy SAP standard inter-company posting function
excellence; all our consultants strive to deliver beyond the yy Use of Authorisation Groups to notify one or many
expectations of our clients. By acting as their trusted adviser,
authorisers for approval processing
we aim to establish long-term relationships with our clients.
yy Alerts for unallocated items with multiple escalation levels
Dedicated to continuously earn this trust from our clients, we
yy Standard SAP screen customising to show only relevant
deliver the highest possible quality in what we do.
fields specific to your business
One of the main reasons our clients choose Lodestone
is because they know we will provide high-quality, hard- yy BW integration for multi-level reporting
working teams of consultants bringing the right experience to
the table.

Delivering unique solutions: the Lodestone

Expense Management Solution
The Lodestone Expense Management Solution (EMS) is an
SAP certified add-on that streamlines a companys expense
claim process by cutting cost and overhead spent on manual
processing and General Ledger reconciliation. Corporate
charge card processing can be a costly and time-consuming
exercise, often frustrating both the accounts personnel and the
cardholders alike. The Lodestone EMS operates within your
To find out how Lodestone can help your organisation,
SAP environment and is designed to alleviate the pains of your
monthly expense account processing. contact us today.
The EMS is highly configurable and can be implemented
and aligned to your existing accounting and expense business T: 02 8571 8300
processes as well as your customised SAP ERP system. It gives E: info@lodestonemc.com
you the ability to define your own levels of automation around W: www.lodestonemc.com

62 Inside SAP magazine

 COMPANY PROFILES

Wipro Technologies
With over $6 billion (financial year 2010-11) in revenues, customers in the region and growing. These customers
904 global clients, 135,000 employees and a growing are being served by a team of 3000+ IT professionals
global presence, Wipro (NYSE: WIT) is amongst the fastest based out of the region from the local delivery centres
growing global IT solutions companies in the world. In in Sydney, Melbourne and Adelaide. The Asia-Pacific
addition to our comprehensive capabilities across domains region contributes to 9 per cent of our overall revenues
and technologies, the primary growth drivers for Wipro and has been the fastest growing geography for Wipro.
have been its commitment to its stakeholders in the areas of This growth is a result of our sharp focus on industry
technology leadership, service delivery quality and process sectors like BFSI, ENU, Telecom, Retail and Services
innovations. backed with a strong track record of successful execution
Wipro is a leading provider of IT services, outsourced and the ability to deliver integrated solutions across
R&D, infrastructure outsourcing, business process various technologies, skill sets and domains. As a part
services and business consulting for customers across of the graduate recruitment program in collaboration
Americas, Europe, Asia, Australia and the Middle East. with Australian Computer Society (ACS) Foundation, the
local hire is at 30 per cent and strongly growing.
Why Wipro?
yy Delivering technology-driven business solutions for the W: www.wipro.com
past 25 years
yy 74 development centres, 900+ clients (with over 150
Fortune 500 customers), 135,000 employees in 54
countries, 70+ nationalities
yy The worlds largest independent R&D services provider
and the worlds largest offshore third party testing
services provider
yy One of the worlds top offshore Indian BPO service
providers and the largest offshore technology
infrastructure management services provider
yy The worlds first PCMM and CMMi Level 5 company,
and the first company outside the USA to receive the
IEEE Software Process Award

Innovation at work
yy A dedicated Innovation Council that funds over 50
projects every year in areas of product, process and
services innovation
yy 50+ Centres of Excellence (CoEs) to develop domain-
specific frameworks and solutions
yy Plug-and-play technology IPs and patents to cut time-
to-market for customers by over 20-25 per cent
yy Factory Model and other collaborative delivery models
for 20-30 per cent reduction in cycle-time from
demand to delivery
yy Platform BPO for quicker solutions deployment,
scalability and transaction-based cost management
For more information, please visit www.wipro.com.

About Wipro ANZ

Wipro ANZ has been one of the key emerging markets
for the organisation for over a decade now. We have
strategic and long-term engagements with over 20+ major

www.insidesap.com.au 63
COMPANY PROFILES

ASG Group Limited

ASG is a leading IT business solutions provider in Australia customer focused
and responsive. We match our highly skilled resources with proven solutions,
partnering closely with our clients to help them achieve their goals. While our
clients needs continually change and evolve, our focus remains constant to
continuously adapt and provide the best outcomes for our clients.
About ASG ASG: Delivering best technology usage
ASG Group Limited (ASX: ASZ) is an award-winning for your business
and wholly Australian-owned IT business solutions provider. ASGs proven approach and industry expertise invigorate leading
Established in 1996, the companys goal is to provide SAP solutions to help you manage your business end-to-end from
innovative, high-quality and cost-effective services to its financials (including public sector agencies, trusts and funds
clients. management), human resources, payroll, corporate services,
ASG has built up a wealth of knowledge in the IT services inventory, manufacturing, logistics, product development,
industry covering consulting, professional and managed customer service, sales and marketing.
services, hosted and cloud services. These services are used to Importantly, an ASG SAP solution can also aid organisations
deliver solutions across a wide range of technologies including regulatory, treasury and environmental compliance, as well as
Business Intelligence, Core Business Applications, Middleware providing vital business insights through a robust BI platform.
and Technical and Hardware infrastructure. Committed Our toolkit includes industry best practices which can be
to delivering tangible business outcomes for our customers, adopted as an out of the box solution or be used as a baseline to
ASGs approach is one of inherent flexibility. This, coupled kick-start specific customisation requirements. These toolkits are
with a can do attitude, consistently delivers real results. extended into the BI and mobility domain, giving you access to
The ASG services portfolio is end-to-end, covering on-demand information wherever you are.
everything from strategy and business process design to
performance and service level management, customer
ASG: Value proposition
management, supply chain, enterprise solutions, knowledge
yy ASGs value model is simple we use our expertise,
management, governance structuring, IT architecture,
knowledge, industry based experience and partnership with
information security, organisational change and business
SAP to provide clients a low-cost, low-risk path to business
continuity.
optimisation with measurable outcomes.
ASG is proudly Australian with a national reach through
yy ASGs expertise gives clients a strategic approach to
offices in all major capital cities and over 800 dedicated staff. We
information technology, combining the worlds foremost
pride ourselves on the size and reach of our local footprint and
business software with a proven methodology to deliver faster,
its ability to deliver robust, flexible, customer decision-driven
stronger, more efficient operations.
outcomes in the Australian market.
yy ASGs industry knowledge means our solutions build
efficiency, flexibility and visibility into all aspects of your
ASG: A leading SAP solutions provider
operations, while delivering reduced costs and reduced risk
and Gold SAP Partner with an increased return on investment.
With SAP experience spanning more than 15 years and 100+
yy ASGs industry experience means we have probably
senior consultants, ASG currently delivers some of the leading
already experienced many of your challenges in previous
SAP projects and services for high profile customers
implementations and have identified the quickest path to
in Australia.
business optimisation. Also, with a significant number of
ASG is a SAP Gold Partner, a certified partner of the Run SAP
completed implementations, we are aware of potential pitfalls
methodology and holds accreditations in ERP, BusinessObjects,
and can help clients avoid them before the implementation
SAP Hosting, Maintenance and Support. These SAP partnerships
commences.
provide ASG with a complete end-to-end solution offering.
yy SAP Best Practices, combined with ASGs expertise
We understand our clients needs change and evolve,
and industry knowledge, accelerate the streamlining
thats why our approach is one of inherent flexibility. ASG is
of your business model, making for an easier set-up
more than IT services our focus is business understanding,
and implementation.
enabling your technology investment to match your business
yy ASG clients are industry leaders, giving you access
strategy.
to solution referencability and peer benchmarks.
With strong infrastructure capabilities, ASG delivers the
benefits of various hosting and data centre services, giving T: +61 2 9026 8512
you access to the cloud while keeping your data secure within E: info@asggroup.com.au
Australia. W: www.asggroupsolutions.com.au/sapsolutions
Systems and People
the SAP people specialists
Since 1995, Systems and People have worked exclusively in
SAP and the SAP resource industry.
Our team is comprised of experienced SAP, HR and Contractor
Management professionals who collectively have over forty
years of industry experience.
This is our competitive advantage we have an in-depth
understanding of SAP technologies; along with the industry
knowledge, skill requirements and cultural competencies
required to support successful SAP implementations.
Our extensive experience in the SAP industry means we have
developed a vast network of the right SAP people to support
our clients.
We continuously build on our knowledge of the latest SAP
technologies by being active in the SAP and SAUG community,
so we have the best possible understanding of our clients
evolving SAP requirements.
We invest in education and technology innovation to deliver
exceptional services to our clients and candidates.
With Melbourne and Sydney offices, Systems and People are
able to service clients and candidates on a National level.
Unlock the true value of your SAP investment
with the right SAP people
Build your internal SAP expertise with
experienced contract and permanent SAP
resources
Reduce your administration overhead with
a streamlined contractor management and
payroll solution
Systems and People Pty Ltd
t 1300 897 820 f 1300 897 920
admin@systemsandpeople.com.au
www.systemsandpeople.com.au
recruitment consulting contractor management
Our unique SAP service offering encompasses
@ SAP Recruitment (permanent and contract)
@ SAP Consulting
@ SAP Contractor Management
How we have helped our clients
@ 1 day to 1 year SAP contract resources in core ECC areas
and niche skill sets such as BI/BO, CRM, PI, Workflow and
WebDynpro
@ Building internal permanent SAP support teams
@ On-hiring overseas SAP specialists via 457 sponsorship
@ Contractor management of directly engaged SAP
contractors and entire temporary workforces
@ Sourcing junior SAP permanent staff with the right attitude
to develop
@ Supplying part-time and ad-hoc SAP support staff to
smooth demand peaks
@ Providing SAP leadership resources for key implementation
projects
@ Providing SAP documentation and training skills to ensure
user system adoption
@ Supplying SAP ABAP and Basis resources to back-fill for
client projects
melbourne sydney
 SUSE
Established in 1992, SUSE is the
original provider of the enterprise Linux
distribution and the most interoperable
SUSE Linux
platform for mission-critical computing.
With a portfolio centred around SUSE
Enterprise Server. Linux Enterprise, we power thousands
of organisations around the world
The #1 Linux platform across physical, virtual and cloud
for SAP applications. environments.

For more information, please call +61 2 8281 3400
or email us at Hamish.Miles@suse.com
SUSE grew more than threefold after it was acquired by Novell
in 2004. Now operating as an independent business unit of The
Attachmate Group, SUSE continues its unwavering focus on the
benefits of open source and the needs of its commercial partners
and customers.
More than 13,000 businesses worldwide rely on SUSE Linux
Enterprise Sever. Enterprise Linux Servers from SUSE are some
of the most versatile, reliable and best supported software
infrastructure solutions available to deliver mission-critical IT
services efficiently and cost effectively.
Designed for mixed IT environments and exclusively
recommended by Microsoft, SAP and VMware, Enterprise Linux
Servers helps you save time and money, increase resource utilisation
and reduce risk.

SUSE Linux Enterprise Server for SAP applications

The only operating system optimised for all SAP software solutions:
yy Faster installation to accelerate time to results.
yy Maximised support to lower cost of operation and
ongoing maintenance.
yy Built in business continuity to protect critical business
operations.
SUSE Linux Enterprise Server for SAP Applications is the only
operating system optimised for all mission-critical SAP software
solutions, including appliances. SUSE Linux Enterprise Server for
SAP Applications is recommended by SAP as a preferred Linux
platform.
SUSE Linux Server for SAP Applications is based on the newest
SUSE Linux Enterprise technology, a highly reliable, scalable,
secure and optimised server operating system that is built to power
physical, virtual and cloud applications. It is validated and certified
by SAP and is therefore uniquely positioned to support SAP
software solutions, including appliances.

SUSE Linux Enterprise Server Priority Support for

SAP applications
Deploy SAP on SUSE Linux Enterprise Server and then get the
enterprise support you need. This exclusive offering enables SAP
customers to receive priority support from both SUSE and SAP.

T: +61 2 8281 3400

E: hamish.miles@suse.com
W: www.suse.com
 COMPANY PROFILES

Esker
Esker is the leader in document process automation cloud and control within order to cash and procure to pay
solutions for SAP. Esker solutions include end-to-end business processes ranging from sales order management
order to cash and procure to pay solutions and services. and accounts receivable to purchasing and accounts
Cloud solutions and on-premise software solutions payable.
include: Founded in 1985, Esker operates globally with more than
yy Sales order processing 80,000 customers and millions of licensed users worldwide.
yy Accounts payable automation Since 1997, Esker ANZ has offices in Sydney, Melbourne
yy Accounts receivable and e-voicing and Auckland.
yy E-procurement
yy Enterprise faxing T: (AU) +61 2 8596 5100; (NZ) + 64 9 306 8872
yy Enterprise mail services, and E: info@esker.com.au; info@esker.co.nz
yy Customer Invoice Portal. W: www.esker.com.au; www.esker.co.nz
In Australia and New Zealand, over 1800 companies rely
on Esker.
100+ SAP customers, and 100+ Esker on Demand
customers, including BHP Billiton, OZ Minerals, Newcrest
Mining, Orica, Visy, James Hardie, Bunnings, Tourism
New Zealand, Sony, Sharp, Samsung and many local
subsidiaries of global multinationals run their business on
Esker.
Esker customers achieve significant operational
efficiencies, cost savings and ROI while gaining visibility

www.insidesap.com.au 67
 COMPANY PROFILES

BackOffice Associates
BackOffice Associates is a worldwide leader in data migration and data
governance solutions, with a concentration on enhancing data quality since
1996. Our range of products and services address the needs of business and
IT users seeking to unlock the value of their data assets. Whether monitoring
ongoing information quality, or executing the most complex migration
and governance initiatives, BackOffice Associates is the clear choice for
customers requiring Business-Ready Data Every Day.

BackOffice Associates ensures success through a unique
combination of technology, methodology and consultant
expertise. These three pillars provide the foundation for
solving data migration, data quality and data governance
issues for customers across all industries, company sizes
and project complexities. Sixteen years of experience
spanning all data objects and process models, coupled
with an ability to analyse both master and operational
data, uniquely equips BackOffice Associates to deliver
Business-Ready Data that eliminates business-process
interruptions.
BackOffice Associates is a global corporation
headquartered in Massachusetts with additional offices in
the US, and local offices in Europe, Asia, India, Australia
and Mexico. Company information is available at
www.boaweb.com.
Data migration
Only BackOffice can bring a powerful combination of
methodology, technology and consultant expertise to
deliver proven success in data migration. We leverage
our experience in several hundred migration projects
with customers in local and global rollouts of their ERP
solutions. We can employ our library of over 10,000
rich data quality analysis, reporting, connectivity and
transformation elements that help to keep data migration
efforts low and make the process easily repeatable. During
the migration, we analyse your data to assure that only
the legacy data required to run your business is moved
while at the same time improving data quality to eliminate
any potential business process interruptions that could be
caused by data issues.
visibility, take control of global data standards and enjoy
real-time reporting on trusted data sources for their critical
business operations and decisions. BackOffice offers a full
range of solutions for identification and remediation of data
quality issues which address the various challenges in a
data quality project as well.
Data governance
BackOffice Associates Data Governance solutions help
your Centre Of Excellence track metrics on data quality
and empower your data stewards to accurately maintain
your mission critical data. BackOffice delivers a proven
best practice methodology and services with out of box
content for actionable quality control reports and end-to-
end solutions designed for your industry. Unlike solutions
that focus on individual data objects, BackOffice can
deliver a complete governance solution, providing a robust,
integrated, best practices implementation.
Data audit
The goal of a BackOffice Data Audit is to gain an
immediate understanding of your data quality, scope and
complexity. It will mitigate project and business risk and
project delays related to data, by providing fact-based
and measurable results quickly. A rapid analysis of your
data in relation to your target system and current business
processes, will allow you to understand the true scope and
challenges driven by real-time analysis.
T: 02 9959 9645
E: info@boaweb.com
W: www.boaweb.com

Data quality
Maintaining a high level of data quality in the post-
migration ERP environment calls for sophisticated data
strategies and best practices for post-migration support.
Companies implementing data quality strategies can
face significant obstacles including insufficient budgets,
unrealistic timeframes and extraordinary demands from
the business. Businesses need to lower costs, achieve global

68 Inside SAP magazine

 COMPANY PROFILES
Manhattan Associates Pty Ltd
The Manhattan Difference:
Supply Chain People Thinking Differently about Supply Chain
Manhattan Associates continues to deliver on its 22-year
heritage of providing global supply chain excellence to more
than 1200 customers worldwide that consider supply chain
optimisation core to their strategic market leadership.
Manhattans platform-based supply chain software
solution portfolios are designed to deliver both business
agility and total cost of ownership advantages to customers.
Manhattan SCOPE: Supply Chain Optimisation,
Planning through Execution, leverages our Supply Chain
Process Platform (SCPP) to unify the full breadth of the
supply chain. Manhattan SCOPE enables high degrees of
operational insight, performance, agility and optimisation
at a tightly-managed and overall lower total cost of
ownership. The platform-based architecture also enables
combining elements of different solution suites into X-Suite
solutions to address specific supply chain challenges.
Manhattan SCALE: Supply Chain Architected for
Logistics Execution, leverages the Microsoft .NET
platform to unify logistics execution functions. With a
familiar, easy-to-use interface thats scaled to fit, ready
to run, Manhattan SCALE is designed to help companies
maximise their supply chain execution speed-to-value by
reducing IT complexity and deployment costs. Nimble and
flexible, SCALE leverages global inventory visibility and
streamlines processes to drive profitability and enhance
overall performance.
Manhattan MORE: Manhattans Optimised Roadmap
to Excellence is our comprehensive methodology for
delivering customer value through supply-chain-centred
people, principles, products, protocols and processes.
We build long-term customer relationships through our
Customer Excellence Lifecycle, which leverages our
software, expertise and enriched services in a high-
touch cycle of engagement, deployment and adoption for
continuous supply chain advancement.
Leading companies use Manhattan solutions, including
nine of the top 11 retail supply chains, nearly half of the
top 100 motor carriers, seven of the 12 largest 3PLs,
nine of Fortunes 25 most admired companies. For more
information, please visit www.manh.com.
T: +61 2 9454 5400
E: anzinfo@manh.com
W: www.manh.com
 Allow us
to introduce
ourselves

Weve provided you with SAP consulting and technical

services since 2001. Thats a long time in IT years.

All we do is SAP
We help you manage your SAP applications more
efficiently and at a lower cost. But we would say that,
wouldnt we?

We stay ahead of the pack

Anyone can promise you SAP support, but can they
deliver? We can. Plaut is the largest Australian
organisation certified in Run SAP Methodology.
And it shows.

Were a certified Australian SAP Partner

Our on-shore specialist information management,
business, CPAs and HR experts focus on your
business outcomes. Were here to help, here.

Go on, ask our happy clients

Australian Nuclear Science and Technology Organisation,
Air Services Australia, the Department of Immigration
and Citizenship, BHP Billiton, BlueScope Steel,
Johnson & Johnson, The GPT Group, Tomago Aluminium
and Murray Goulburn. Impressed?

+61 (0) 2 9492 5600

We deliver results with SAP. www.plaut.com.au
70 Inside SAP magazine

Fullpage_ad_FINAL.indd 1 6/09/12 9:55 AM

 COMPANY PROFILES

ReadSoft
ReadSoft is a global leader in
Accounts Payable and Document
Process Automation, specialising
in automating all document and
request-driven processes for
medium to large enterprises and
Shared Service Centres (SSC).

ReadSoft solutions simplify and automate any transactional ReadSoft solutions consolidate visibility and control of
or business process, from receipt through to capture, data input and approval workflows enabling users and
approval, post and archive. This includes, for instance, administrators to monitor processes, navigate to relevant
tasks associated with receiving and paying invoices, transactions, and easily take on new processes with
receiving or creating purchase orders, master data creation minimal training efforts. This makes it ideal for a Shared
and maintenance, financial posting corrections, and many Services environment where additional business processes
other request and document-driven processes managed by can easily be created and deployed.
a centralised department or SSC. A detailed audit trail provides visibility of the entire
process, from inception through to finalisation, to enable
Areas strict business process governance and control.
ReadSofts solutions have been selected by an
Purchase to Pay Order to Cash impressive range of multinationals seeking to improve
Requisition Customer Order control, efficiency and effectiveness and offer an
Order Confirmation Remittance Advice attractive, measurable return on investment (ROI). With
Delivery Note more than 7,500 customers, including Caltex, Rio Tinto,
Incoming Invoice Intel, Apple, Siemens, Porsche, Kelloggs and Orica,
Payment Approval amongst others, ReadSoft is the solution of choice.

T: +61 2 9929 0676

W: www.readsoft.com.au
Master Data Finance
Vendor Financial Posting
Cost Centre
Profit Centre
GL Account
Asset

www.insidesap.com.au 71

9:55 AM
Revelation Software
Concepts
Revelation Software Concepts (RSC) specialises in
simplifying change control for SAP solutions. Since RSC
was founded in 1997, some of the worlds largest companies
have come to rely upon its mature change control solutions.
Its deep expertise and responsive support have made RSC
the leading change control specialist for SAP solution-based
infrastructures around the globe. RSCs change control
software Rev-Trac automates and enforces a complete range
of SAP change control activities and processes. RSCs change
intelligence software Salt monitors change activity and helps
users know the state of change across all SAP systems at all
times. Rev-Trac and Salt are both certified as powered by the
SAP NetWeaver technology platform.

Rev-Trac SAP change control software

Rev-Trac is a powerful, highly configurable, change control
software for change request and transport management in
SAP solutions. Quickly and simply implemented, Rev-Trac
is especially suited to managing extensive SAP landscapes
including those with N and N+1 configuration and those
containing multiple SAP solutions utilising multiple
technology stacks.
Implementing Rev-Trac provides unprecedented control
over each and every change introduced into SAP systems. Its
extensive automation and in-built safety features simplify
SAP project delivery and safeguard production system
stability turning everyday SAP project teams into heroes. For
more information on Rev-Trac and available add-ons, visit
www.xrsc.com.

Salt SAP change intelligence software

Salt change intelligence software for SAP solutions gives
instant visibility into an organisations custom ABAP code
and objects providing up to the minute views into any
system. Comparing object versions, monitoring work in
progress, and even quickly finding specific pieces of code
are just a few examples of Salts powerful functionality. By
monitoring change activity and then providing specific data
to appropriate stakeholders, users can interpret the Salt
data and act quickly to either make improvements or avoid
disaster.
An online Salt test drive system is available, giving 24x7
access to the system for users to fully explore the various Salt
intelligence and analysis applications at ones leisure. Find
out more at www.saltapps.com.

T: +61 3 9955 9700

E: sales@xrsc.com
W: www.xrsc.com
CSC
We offer a broad range of services, from
technology and business consulting to
systems integration and outsourcing.
Our approach
We respect that our customers are unique and your concept of
value will change over time. New conditions will prevail, new
priorities emerge and new technologies will become mainstream
and affordable. Sustaining value, once it is created, is key.
To achieve this, CSC delivers a custom approach specifically
designed with your business in mind. We build flexibility into
our solutions that spans not just processes and software, but
all elements of our service from commercial models to risk
analysis, knowledge management to security.
We are proven industry leaders
For over 50 years, some of the worlds largest organisations have
trusted us to get the job done. In Australia, we are a tier one SAP

Striking
services provider in Natural Resources, Defence, Government,
and Financial Services.
We deliver what we promise, no excuses
We know that organisations rely on our solutions for their
business success. Clients know that, whatever happens, we will do the right balance
everything possible to deliver the agreed SAP solution at the agreed
time so we are supporting the business outcome and objectives.
We have outstanding SAP credentials
In over 70 countries worldwide, CSCs staff deliver innovative
business solutions to help clients realise their ambitions on a daily
basis. Here in Australia, more than 200 staff are dedicated to
delivering consulting and expertise in SAP implementations and
integration, upgrades and application management services. With
access to the global SAP practice via a common CSC SAP Global
Portal Community, staff leverage world-leading capability in SAP
Financials, BI/Analytics, Mobility and specialist architecture
design and build for SAP Netweaver.
yy For the last five years, Gartner has recognised CSC as a leader
and visionary in SAP Application Management Support
(AMS) services and SAP finance sector-specific solutions.
yy For over 25 years, CSC has been a SAP Platinum Partner and
certified globally with SAP as a Hosting Partner, Applications
Management Services Partner and Global Services Partner.
yy Repeatedly awarded the SAP Sapphire Award for Excellence.
yy Global SAP Hosting Certification, Global SAP Application
0912-06

Management Certification, Global SAP Services Partner

Certification, Multiple SAP All-in-One Certifications,
Certified SAP Cloud Services Partner.
yy Domain expertise in Government, Mining, Utilities,
Financial Services, Manufacturing, Insurance, Health and
other sectors.
yy We leverage our SAP-certified ITIL processes, Gartner-
recognised leading incident management capability, catalyst
methodology, and global SAP certifications for hosting,
services and technology to ensure rapid stabilisation and
business outcomes.
Does your business SAP platform provide the best
possible balance of functionality, flexibility and
cost-effectiveness? Is it an essential element of
your growth strategy or is it limiting your agility
and ability to compete? At CSC we are committed
to delivering expert support and consulting and
maximising value from your existing SAP investments.
Share your challenges with us and we will use our
strengths in SAP to ensure you get the balance right.

W: www.csc.com/au/sap Find out more at CSC.COM/AU/SAP

www.insidesap.com.au 73
 COMPANY PROFILES
PwC Avantis Information Systems
PwC Avantis combines the best of both worlds the strategic planning and
direction from the team at PwC, combined with the technical delivery of
Avantis, the leading SAP BusinessObjects partner in Australia for over a
decade. This winning combination means we can deliver BI and analytics,
from strategy to execution.
BI Strategy
Our BI Strategy services are designed to give you a
roadmap that you can follow to deliver actionable, analytic
BI applications across your entire organisation. Our
services for BI Strategy include an initial design or refresh
of your enterprise BI strategies and roadmaps. We will
work with your organisation to define the business needs
that are driving BI effort and investment, providing current
state assessments and future state recommendations and
roadmaps.
We offer independent advice on BI solutions tailored to
your needs and existing environments, with a strategy that
is business led and technology enabled.
BI Implementation
Our BI Implementation services have been designed to
implement strategic BI solutions, without breaking the
bank. As a long-standing SAP BusinessObjects partner,
we have helped organisations of all sizes make the most of
their investment in SAP BusinessObjects.
We offer expert technical training and consulting for
SAP BusinessObjects and SAP HANA, with a focus on
real-world solutions. We believe that BI projects should be
delivered in days, not weeks or months and our exclusive
RABID methodology (RApid Business Intelligence
Delivery) will help deliver real value to your organisation
for less time and money.
If you are just getting started with SAP BusinessObjects,
we offer a complete range of services, including Quick
Start packages which can deploy servers, train your staff
and start developing reports in under a week. We also work
with organisations to mentor and train their own staff,
educating them not only on the development tools, but also
the best practices for implementing SAP BusinessObjects.
Our consultants bring hard-earned expertise to every
project and are happy to share their knowledge with your
team.
As an existing SAP BusinessObjects customer, we
can help you migrate to the latest version of SAP
BusinessObjects with minimal impact to your users and
day to day operations. Our Rapid Deployment Solutions
(RDS) for migration and upgrades are fixed price, with no
additional or hidden costs. As part of the migration, well
help you update your administration skills with public,
on-site or one-on-one training, as well as train users with
custom courseware developed using your environment and
reports.
74 Inside SAP magazine
Big data problems, real-world solutions
We also realise that for some classic SAP partners, their
experience with different data sources begins and ends
with SAP and SAP BW. At PwC Avantis, we believe that
SAP is just another data source and that the real value
of Business Intelligence comes when you bring ALL of an
organisations disparate data sources together.
Traditionally this would be done in a data mart or data
warehouse, which can increase the cost and time to deliver
a BI solution. We have pioneered the use of Hadoop Hive,
SAP HANA and data discovery tools like SAP Visual
Intelligence to deliver innovative big data solutions that
deliver a consolidated view of your organisations data.
SAP Certified training
As one of only two SAP Certified Training Partners in
Australia for SAP BusinessObjects, we offer all of the SAP
authorised courses, as well as building our own custom
courses for new and emerging technologies, and courses
based on your own data and environment.
We have trained over 6000 students and in addition to
providing training to our own customers, we also teach
public training courses on behalf of SAP themselves.
Our certified trainers spent the majority of their time
implementing SAP BusinessObjects and developing reports,
dashboards and mobile solutions they bring this real-
world expertise to every course they teach.
So whether you are looking for a comprehensive BI
strategy for your organisation, help with a new or existing
SAP BusinessObjects implementation, or an innovative
solution to your big data problems, PwC Avantis has the
skills, experience and expertise to deliver a solution for you.
T: 02 8404 4133
W: www.avantis.com.au
ACUS5
 Delivery focus
Acuity Search comprises Alex Gomez, Sam Vargas (Directors) and Shane Morgan (SAP Recruitment Partner). All
three of us have experience recruiting SAP professionals dating back to 2000/2001. This depth of SAP recruitment
experience is second to none in the Australian market. As SAP is the only focus of our business, this allows us
to keep up to date with market trends and identify candidates in niche areas ahead of hiring curves. This can be
invaluable to clients who need new and emerging SAP skills for project work with immediate effect. We understand
the tight timeframes that are associated with hiring programmes and the adverse effect of not attracting the right
resource to a project at the right stage of proceedings.
We have the capacity to provide both contract and permanent resources covering the entire SAP spectrum, ranging
from senior SAP leadership and management right through to SAP graduates. We can provide ad-hoc resources at
short notice or build entire project teams from the ground up.

ROI Our competitive advantage

Due to our transparent view of the SAP market we
are able to consult on what the value of a particular
SAP resource may be at any one time. Rates/salaries
tend to fluctuate greatly in the SAP market based on
demand and shortage of skills.
Because we are considered experts in our field many
of the candidates that we deal with are happy for
us to consult on what their current value is at any
particular time. This allows us to ensure that rates/
salaries are not inflated due to over confidence. It is
also our aim to purely deal with the very best proven
SAP consultants working on the best projects in
Australia. These are consultants who have the focus,
drive, articulation and professionalism to ensure that
projects do not drift and that re-work is kept at zero.
We have a clean database of over 9000 seasoned SAP
& BI professionals and Linkedin networks that enable us
to reach out to over 30 million people globally.
If the SAP consultant you require exists, we are
confident we will find them. We save time and effort
by doing confidential background checks up front for
candidates that we have not engaged with previously.
This ensures that only quality, reliable resources are
presented to our clients.
We are passionate about our field and take real
accountability for the work that is entrusted to us by
our clients. We will provide you with an ethical, up-
front approach to your recruitment and we will always
strive to achieve positive outcomes for all parties
involved in the recruitment process.

To speak with an SAP recruitment expert today, please call 02 8011 4220
www.acuitysearch.com.au

ACUS5055_Acuity_AD_v2.indd 1 12/09/12 2:18 PM

COMPANY PROFILES

Retarus
Retarus is a leading provider of professional messaging solutions and
has been developing and offering services for electronic corporate
communication since 1992.
The companys portfolio focuses on large and medium-
sized corporations. Over 3500 international customers
in various sectors (including Adidas, Allianz, Bayer,
Continental, Honda and Panasonic) use Retarus messaging
services with absolute confidence every day to transact
mission critical business documents.
From development, consulting, and operations through
to service and support, Retarus focus is always on
maximising security, reliability and availability, and
providing the greatest possible flexibility and efficiency.
More than 250 staff employed at the global headquarters
in Munich and subsidiaries in Australia, Austria, Canada,
France, Italy, Singapore, Spain, Switzerland, UAE, United
Kingdom and USA make Retarus core service values
customer focus, innovation, quality and transparency
their mission.
Numerous partnerships and the cooperation with
renowned high-tech companies such as IBM/Lotus,
Microsoft and SAP empower Retarus to offer progressive
and optimised business solutions.
Retarus product highlights
Retarus Communications Services for SAP: Electronic
document delivery via fax, email, SMS and EDI directly
from SAP systems. Perfect integration between business
partners providing seamless data exchange across the
entire supply chain as well as the automation of business
processes. Highest information quality in your customer
supplier network, SAP certified (Unicode-ready and
Certified for NetWeaver). Market leader, over 1,000 SAP
systems connected worldwide.
Retarus Managed Email Services: Email for SAP
including disclaimers and digital signature.
Retarus Mail-to-fax/Fax-to-email: Optimised workflows,
digital forwarding of documents. Highly efficient spam and
virus protection, internet security, encryption, archiving
and compliance features tailored to your needs.
T: +61 2 9959 1931
E: info@au.retarus.com
W: www.retarus.au

Simplify Your Processes Send Communications Directly From SAP!

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Adapt your messaging to meet any business process quickly and reliably!
In todays ercely competitive markets, speed and agility are the essence of market
leadership. If you have implemented SAP solutions, you already know how to succeed.
Now the question is how do you improve efciency when communicating with your
clients and prospects? With Retarus SAP Certied Integration, which supports Fax,
Email, SMS and EDI, you will never have to worry again. We are the only SAP Certied
Managed Messaging Provider built to meet the needs of todays demanding
enterprises. Our solution requires no hardware or software and delivers
unlimited scalability. We even provide universal language support so you
can communicate globally, regardless of which SAP module you have
implemented. Contact us today to speak with one of our messaging
experts and take advantage of our free 30 day no-risk trial!

Visit us at the SAUG 40th Plenary and Annual General

Meeting in Sydney 2012 or at: www.retarus.au/sap

AU_Retarus_Communication_Services_SAP_180x131_new.indd 2 10.09.2012 13:55:11

 COMPANY PROFILES
Harms Consulting
Our primary objective is to create value through long-term
client partnerships and functioning as our clients trusted advisor.
Harms Consulting is a dynamic, innovative and experienced
SAP Partner specialising in SAP business software. We are
acknowledged throughout the Australian SAP community as
the premier SAP Real Estate Management specialist.
Though we are passionate about developing groundbreaking
solutions to meet the business needs of our SAP Real Estate
Management clients, this is only one of a number of arrows in
the Harms Consulting quiver.
Harms Consultings foundations are firmly grounded in
development expertise and system integration; over time
solution experts joined our development specialists as well as
project managers. Today we are a full-service consulting firm,
offering all aspects of services for the full SAP software life
cycle, from planning to building and running the application.
The Harms team of managers and consultants deliver
innovative solutions to meet client needs. We understand it
requires a mix of deep technical knowledge, best-practice
business optimisation skills, a clear business strategy, as well
as time and resources to maximise clients investment in SAP.
Thats why we begin each engagement by first
understanding the business benefits our clients would like to
achieve; our quality frameworks make sure deliverables are
measured against specified business outcomes.
We have grown significantly in recent times and this is
directly attributable to our ability to attract and retain the
best people from Australia and internationally. This stems
from the emphasis we place on human talent development,
which has earned Harms a staff retention rate greater than
200% of the industry average.
Our achievements are driven by our company culture and
values; those we find the most rewarding are our robust
customer references, our high staff retention rate and our
track record of groundbreaking solutions and successful
projects.
Global Success Story:
SAP Real Estate Management
Harms Consulting is Australias premier SAP Real Estate
Management solution provider, implementing Australias first
SAP Flexible Real Estate solution enabling Luxottica Retail to
cost-effectively manage multiple rental sites and fit-outs.
Our consulting team has gained a great deal of experience
as a result of working on national and international SAP Real
Estate Management projects, developing strong skills within
the SAP Flexible Real Estate solution, as well as embracing the
NetWeaver technology.
We employ industry best practices in the property
solution space to drive efficiencies and business benefits,
creating transparency to critical business processes such as
Portfolio Management, Lease Management, Asset Valuation
and Depreciation, Space and Move Management and Facilities
Management.
Harms Consulting serves a number of Real Estate markets
which include Corporate and Commercial Real Estate,
Facilities Management, Retail, REIT (Real Estate Investment
Trust), Banking, Property Development, Mining, Oil & Gas,
Industrial, Transport and Government/Public Sectors.
SAP Application Management Services
At Harms we understand all organisations face challenges
of change, increasing technological complexity and
pressure as a result of regulatory demands. Meeting these
pressures with internal staff alone is not always possible
or cost-effective.
Our SAP Application Management Services utilise the
latest tools and methodologies from SAP to maximise the
value of our clients investment in SAP business software by
reducing total cost of ownership and improving the innovation
cycle. Our certified consultants have a depth of skills to
support your system through well-managed and established
procedures delivered on and off-site.
The flexibility of our model enables us to package services
and infrastructure to directly support the needs of our clients.
SAP Consulting
Harms provides on-demand consulting service to clients
seeking a relationship with an SAP Partner and requiring
access to SAP Subject Matter Experts without requiring long-
term contractual obligations.
Our SAP Consulting Business Unit aligns itself closely with
SAP in adopting and promoting new technologies.
Mobility technologies
Harms Consulting has been active in the development space
for more than 15 years and has the hands-on experience to
maximise emerging mobile technologies.
Mobility is not just another technology but a strategic
investment in any organisations future. Embracing the new
but definitely here to stay mobile technologies can achieve
compelling business benefits.
Our Mobility services include: overview workshops, strategy
definition, policy development, device selection, service level
definition, installation of SUP and Afaria software, creation
of mobile BusinessObjects, application design, development of
applications with HTML5, development of native and hybrid
iOS applications and future-proofing.
Harms Consulting is an SAP Partner, a Value Added Reseller
of SAP business software and an SAP PartnerEdge partner.
T: 02 9221 2000
E: info@harmsconsulting.com
W: www.harmsconsulting.com
www.insidesap.com.au 77
 Interpro
Australia Pty Ltd
Since the early 1990s, Interpro has been successfully
placing IT professionals in Australia.

Our success is due in part to our experienced account

INTERPRO ITS THE PEOPLE WE KNOW
Our clients benefit from leveraging our network
of over 25,000 SAP professionals. Our market
knowledge has been built over the last 20 years,
allowing us to strategically resource their SAP
projects and on-going support requirements.
Our national network provides access to the
top SAP employers, providing our candidates
with challenging projects and careers.
managers understanding our clients business needs,
industry sectors and technology platforms. Our expert
divisions enable us to deliver a responsive, cost-effective
and personalised service.
For the last 15 years, our SAP Recruitment Practice
has been delivering the highest calibre SAP candidates,
providing the opportunity for our candidates to work
on the most significant SAP projects in Australia.
Our unique SAP Recruitment service offering allows
candidates and clients to leverage from the following:
yy Our recruitment database that holds over 25,000
pre-qualified SAP professionals
yy Market knowledge we have a team deployed in every
major city in Australia

Contact your local SAP specialist at Interpro to
find out more about the company, and how we
can support you to achieve your goals.
Visit or scan the links below to view our latest
contract and permanent vacancies
Office Locations & Contact Details
ENQUIRE sap@interpro.com.au
www.interpro.com.au
yy Exclusivity model for candidates and clients
yy Ability to deploy complete SAP project teams quickly
yy Our extensive SAP global network
Candidate testimonial
Interpro has restored my faith in recruitment agencies.
Their approach in securing me one of the best and
most suitable positions I have ever had was handled
professionally and efficiently. I have worked for the same
company as a contractor for over a year and that contract
has recently been converted to a permanent position.
Interpro is well respected by this company for placing the
correct candidate in the many positions that have been
filled by them. Interpro will be my first choice of agencies.

APPLY http://tinyurl.com/95q3g7n Mark Arbuckle Contractor

Contact Girlie Brotonel and her team to find out more.

T: 02 9283 3555
SYDNEY 02 9283 3555 E: sap@interpro.com.au
W: www.interpro.com.au
Scan with your LinkedIn: au.linkedin.com/in/girlie
MELBOURNE 03 9600 0059 smart phone to
contact us

BRISBANE 07 3220 3693

CANBERRA 02 6169 4150

PERTH 02 9283 3555

 COMPANY PROFILES
Windsor Business Solutions
Do you deliver your product, in full, on time, to
specification and safely?
Windsor Business Solutions (WBS) is Australias most practical
and innovative Integrated Enterprise Asset Management
specialist. Operating nationally, they focus on SAP EAM
and provide sensible and sustainable end-to-end solutions for
business. Based on industry best practices, effective business
processes and many years of experience, solutions from WBS
are actually accepted and used by Operations, Maintenance,
Supply and Finance people. Our BEAM audit process finds the
business issues so that WBS can fix them.
Our business is building reliable businesses
We work with you to improve value and the triple bottom line
by improving productivity and safety through the superior
management of physical assets, as WBS couples deep SAP
skills with long industry experience. With many physical assets
requiring substantial investment, our intelligent approach
considers all aspects of the life of the asset and will align with
your business plan.
Asset Management is more than just software or equipment
maintenance. We work with you to establish processes and
systems which allow management throughout the acquisition,
installation, operation, maintenance, refurbishment and disposal
of any physical asset and reporting at all stages. Getting your
product to market requires a cohesive and integrated planning
Is downtime costing you?
Optimise Your Uptime with the trusted team at WBS.
Improve Productivity Improve Safety
Improve Profit Improve Sustainability
SAP Strategy Asset Management
Achieving Productivity and Safety through the
Superior Management of Physical Assets.
www.wbss.com.au
effort across all business functions where KPIs are designed to
ensure corporate success and are based on the business process
and strategic plans. Get rid of the silos!
WBS: The SAP EAM experts
Linear Asset Management (LAM), Project and Portfolio
Management (PPM), Multi Resources Scheduling (MRS), SAP
Project Systems (PS), SAP Plant Maintenance (PM) WBS
are the experts. We are also skilled in FICO, MM and other
modules and our Solution Architects ensure the delivery of
a well-integrated solution. We were also invited by SAP to
participate in the development of the SAP Mining Best Practices
industry solution that was recently released.
You have a much greater chance of a successful design in
SAP EAM projects when the SAP functional consultants come
from an engineering or trade background. Ours typically
have extensive experience in Maintenance Management and
Reliability Engineering. They design sensible solutions based on
tried and true industry best practices that work and meet your
needs.
Play it safe and engage WBS, a SAP Partner whose EAM
consultants are maintenance professionals as well as SAP
Certified Solution Consultants.
T: 1300 927 716
E: partnersolutions@wbss.com.au
W: www.wbss.com.au

Now I can really
see how my SAP
transactions perform
FROM THE
VIEWPOINT
OF MY USERS
SAP runs your business processes, but are they
running at their best? Theres only one way to tell: See
application performance from your users point of view.
Compuware brings unprecedented views of SAP
performance with the industrys only solution that starts
with the end user. We follow every SAP transaction and
user worldwide, in real time. Using a single, unified
dashboard, you gain the full visibility needed to deliver
the nonstop SAP performance and availability your
users expect and business demands.
www.compuware.com/sap
Compuware
Corporation
Compuware Corporation is the technology performance
company which provides software, experts and best
practices to enable an organisations most important
technologies to perform at their peak by delivering best-in-
class on-premise software, software as a service (SaaS) and
professional technical services.
As an example, Compuware delivers a strategy designed
to help organisations reduce the total cost of ownership of
SAP deployments by improving application reliability and
performance.
Compuware also helps to proactively reduce risk and
streamline upgrades, new deployments and go live
processes for SAP customers when they deploy new
technology or refresh their existing SAP business solutions.
Compuwares unique, automated offerings for SAP
solutions enable businesses to maximise the value of
their SAP solutions, especially in regard to upgrade
implementations, to service pack maintenance and to
delivering high quality, end-user experiences.
The Compuware APM (Application Performance
Management) platform is the industrys leading solution
for optimising the performance, availability and quality of
web, non-web, mobile, streaming and cloud applications.
Driven by end-user experience, Compuwares APM
solution provides visibility into the actual performance
being delivered to SAP users, as well as the supporting
infrastructure, so all parties responsible can prioritise and
isolate problems and resolve issues quickly.
One of its key benefits is that it is the only solution on the
market that can deliver real-user transaction-response times
for all SAP transactions, for all users, all the time, without
the need to instrument the application or deploy an agent
on the application infrastructure.
Compuwares APM solution is flexible and works in
parallel with any existing monitoring deployment for SAP
to provide 24x7 performance and availability coverage. It
also has deep-dive analysis capabilities into specific areas
of application components to further analyse performance
problems. The end result is that business and IT operations
are enabled to ensure optimal performance, availability and
usage of SAP solutions.
Today, CIOs want to maximise the investments they
have made in their strategic SAP solution deployments
by reducing the time and cost associated with going
live. Compuware continues to work with SAP to help
our joint customers reduce total cost of ownership and
improve the reliability and performance of SAP solution
implementations.
T: 1800 675 720
E: marketing.ap@compuware.com
W: www.compuware.com/sap
 COMPANY PROFILES
Everjoy Consulting
Everjoy Consulting is the leading SAP recruitment company
servicing Australia and New Zealand with an extensive track
record in the delivery of recruitment solutions to high-profile
customers in all industries.
Everjoy Consulting is one of the truly consultative recruitment
agencies, providing tailored recruitment solutions to suit the
individual needs of our customers and candidates.
With over 15 years experience in resource management
and functional consulting within our recruitment team, we
truly know what it is to run an SAP project. We understand
the importance of high-quality delivery within tight time
constraints. Everjoy has aided consulting organisations in the
delivery of end-to-end implementations, upgrades and business
process re-engineering (BPR).
Through the extensive industry experience of our consultants
and demonstrated track record in delivering superior results
to our clients, Everjoy Consulting currently offers a range of
services above and beyond the traditional recruitment solution.
Our unique Contractor Retention Program
Unique to the SAP recruitment industry, Everjoy Consulting
has an established Contractor Retention Program (CRP) which
is specifically designed to provide you with the comfort and
security of business continuity while allowing you to utilise the
contractor engagement model with comfort. Everjoy Consulting
actively works to mitigate the risks associated with the retention
of key resources in your project team.
Is your recruitment
process lost at sea?
Recruitment for Contractors or Permanent SAP
resources can be a very complicated and rocky. With so
many modules, processes and specialisation requirements,
the SAP environment is constantly changing.
+61 2 9394 8500 linkedin.com/company/everjoy-consulting twitter.com/everjoy_consult
Resource planning and scheduling
Everjoy consultants work with you to plan your annual
headcount against your growth and organisational development
strategies. We assist you in highlighting peaks, troughs, cyclical
or skill set difficulties with the ultimate goal of reducing the
stress and costs associated with recruitment.
Best practice consulting
Your Everjoy consultant works with you to provide business
process review and optimisation to ensure that your processes
comply with industry best practice, allowing you to attract and
retain the best resources available.
Employee performance management
We dont disappear after a candidate starts with your
organisation! As an independent party to the employment
relationship between a company and its employee, Everjoy
consultants conduct regular reviews with each candidate placed
in your company. The value to our customers in this independent
and objective performance snapshot is demonstrated by the
ability to mitigate risks before they arise and further ensure
continuity in your growing team.
Whether you are looking for the best people, or the best job,
contact Everjoy Consulting today.
T: 02 9394 8500
W: www.everjoy.com.au
Sail out of the storm; discover why so many SAP Vendors
and End Users have partnered with Everjoy Consulting over
the past 8 years. We source the best for their business, right
across Australia. Greenfield, Upgrade, Template-Rollout,
Integration, Production Support or BAU, we understand the
process and your requirements.
facebook.com/EverjoyConsulting www.everjoy.com.au
COMPANY PROFILES

Redback Consulting
Redback Consulting is an IT consulting organisation
whose primary focus is the provision of implementation,
support and value-added services for Enterprise Resource
Planning solutions for the public and private sectors,
focusing on SAP and SAP-related solutions.
Our service offering includes Human Resources
(SAP HCM and SuccessFactors), Financials, Procurement
(SAP SRM and Ariba), CRM/Grants and associated
enabling technologies.
We have a strong solution design capability with a
dedicated solution lab and team dedicated to the provision
of bespoke design services for ERP. With offices in
Australia, Singapore and India, we are ready to meet
any challenge.
Reducing total cost of ownership
With the reduction in capital budgets, organisations are
increasingly looking at ways to utilise their operational
expenditure for ERP solutions and services.
As well as being an SAP Services Partner, Redback has
attained additional certifications and capability within
managed service and cloud including:
yy SAP Certified in Application Management Services
yy SAP Certified in Hosting Services
yy SuccessFactors Sales Partner
With our hosting infrastructure partners, we are able to
offer facilities up to T4 security certification, scaled to
your business needs.
We have an expanding set of SAP and SuccessFactors
accelerator templates, which, when combined with
our services capabilities, can deliver our customers
quality ERP functionality in HCM, Financials,
Procurement, CRM and Grants, without the management,
infrastructure and maintenance overhead, thus reducing
your total cost of ownership.
For more information on our service offerings, or to talk
to us about how we can assist you to achieve your business
goals and make your strategy reality, contact us today.
T: +61 2 6198 3243
E: info@redbackconsulting.com.au
W: www.redbackconsulting.com.au

Delivering services and solutions to meet

business critical needs now and in the future

Find out more at www.redbackconsulting.com.au or email info@redbackconsulting.com.au

Real Real
Innovation Commitment
www.redbackconsulting.com.au
 COMPANY PROFILES

TIK Consulting
TIK was founded in Melbourne in 2005 by three directors that
have over 35 years experience in delivering all facets of the SAP
HR/Payroll modules. During this time, they realised that when
implementing an SAP HR/Payroll solution, there are many
processes which are often repeated and generally reinvented for
each implementation. Also, once implemented, businesses were
often left to fend for themselves in managing the support of their
SAP HR/Payroll installation. With this in mind, TIK was formed
and the Nexus Suite was born.
The Nexus Suite provides configurable solutions for SAP
HCM implementations and business as usual requirements that
would otherwise only be accomplished through programming.
The individual modules of the Nexus Suite cater for specific
SAP business purposes such as data conversion, the import and
export of information, payroll and statistical reporting and
reconciliation, master data replication and duplication, payroll
verification and SAP support pack analysis. The highly integrated
and flexible nature of the Nexus Suite ensures that the specific
needs of an organisation can be met through using individual
modules or in any desired combination.
Customer success
Since the Nexus Suite was released onto the market, it has made
a profound difference to numerous customers using the SAP
HCM system. The impact that the Nexus Suite has had on each
customer varies based on the customers needs with the various
modules of the Nexus Suite slashing the required resources and
mitigating project risk.
The DuluxGroup was able to successfully and seamlessly
transition from multiple SAP legacy systems onto a unified
ECC6.0 platform through the use of the Nexus Suite. Rather
than having multiple large project teams within each of the
technical areas, the whole data conversion process, inbound and
outbound interfaces, reporting and payroll verification phases
were able to be carried out by part-time resources.
Previously, the Toyota Motor Corporation Australia
maintained two disparate SAP systems for FI/CO and HCM
activities, with the HCM mini-masters and HCM Organisational
Data being synchronised between the two environments via
SAP ALE. The Data Replication and Payroll Verification
Modules were used to unify the multiple SAP systems as well as
replicating all of the underlying configuration through into the
one environment. The Data Replication Module replicated all
of the required HCM configuration and data into the unified
SAP environment and the Payroll Verification Module (SAP to
SAP) ensured that any and all payroll calculation anomalies
between the two systems were quickly identified, analysed and
resolved. Prior to TIK commencing work, a SAP consulting firm
quoted 180 days of consulting to perform these activities using
traditional methods, however, using TIK and the Nexus Suite,
the entire HCM configuration and master data was transferred
to the unified system in six days.
TIK is a company committed to ensuring that any organisation
using the Nexus Suite will achieve substantial cost and time
savings; with this in mind, TIK provides unsurpassed support
and guidance to its Australian and International customers.

Streamline your SAP Implementation & Support

At TIK Consulting, we pride ourselves on providing high
quality SAP products, which are specifically designed to
save time and money for customers who are
implementing, upgrading, or already running an SAP
system.

The Nexus Suite slashes build timelines, eliminates costly

maintenance overheads and provides a central
management console for all data conversion, information
import/export, payroll verification, reporting and
reconciliation activities - all within SAP, without
programming or the need for further manipulation
outside of SAP.

Find out more at www.tikconsulting.com.au

or email us at sales@tikconsulting.com.au
COMPANY PROFILES

Acuity Search
The SAP recruitment experts.
Acuity Search was formed in 2008 by Alex Gomez and
Sam Vargas and is one of Australias leading specialist
SAP recruitment firms. We specialise in providing proven
contract and permanent SAP resources for both project
and support focused work across Australasia.
Over 80 per cent of our candidates come through
referrals or mapping and headhunting techniques. These
are by far the most effective ways of sourcing proven SAP
resources in a candidate driven market.
All Acuity Search employees have accrued 10 years+
of exclusive SAP domain recruitment experience and
have developed large candidate networks that span
Australasia.
It is a fact that most of the larger recruitment agencies
do not specialise and rely almost exclusively on internet
advertising to generate candidates.
Our research tells us that this proves to have a very
small reach into the SAP marketplace; it is also a strategy
which often misses the strongest people in that market,
the people who are not actively looking for work but are
open to new opportunities once approached.
Many of the best SAP consultants rely heavily on their
relationships with specialist recruiters like Acuity Search
to ensure that they have work pipelined before they have
completed their current assignments.
Acuity Search takes advantage of this by mapping the
landscapes of clients that we are not engaged with. This
enables us to cherry pick particular SAP skills. We
also develop strong relationships with candidates that
we have identified as being open to new contract and
permanent career opportunities.
To speak with an SAP recruitment expert today, please call
Alex Gomez or Sam Vargas.
T: 02 8011 4220
W: www.acuitysearch.com.au

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 directory

SAP SERVICE Provider directory

Channel Partner SAP Business All-in-One
Company Contact Web

Acclimation Pty Ltd 1300 852 990 www.acclimation.com.au

ASG Group Limited 08 9420 5420 www.asggroup.com.au

Ciber Pty Ltd 02 8920 0887 www.ciber.com.au

Clarity Consulting Group Australia Pty Ltd 03 9868 3500 www.claritygroup.com.au
Computer Networks Pty Limited 02 9878 0277 www.computernetworksit.com.au

CSC Australia Pty Ltd 02 9034 3000 www.csc.com/au

Evolution Systems Pty Limited 02 9304 4400 www.evolutionsystems.com.au

Extend Technologies Pty Ltd 02 8908 4200 www.extendtechnologies.com.au
FourPL Pty Ltd 02 9922 2636 www.fourpl.com.au
Fujitsu Australia Ltd 02 9776 4555 www.au.fujitsu.com

Harms Consulting Pty Ltd 02 9221 2000 www.harmsconsulting.com

IBM Australia Limited 132 426 www.ibm.com.au

IZAZI Solutions Pty Ltd 02 9929 7880 www.izazi.com
Oxygen Business Solutions Australia 1800 002 354 www.oxygenforbusiness.com
Perisoft Global Services Pty Ltd 02 9894 4111 www.perisoft.com.au
Soltius New Zealand Limited 64 4472 1897 www.soltius.co.nz
Stream 02 9114 6075 www.streamcs.com

SUSE 02 8281 3400 www.suse.com

Tango Group Limited 64 9377 6033 www.tangogroup.co.nz

Turnkey Consulting Pty Ltd 02 9091 8011 www.turnkeyconsulting.com.au

Windsor Business Solutions 1300 927 716 www.wbss.com.au

Channel Partner SAP BusinessOne

Advance Business Consulting 08 8238 6500 www.advance.on.net

ASG Group Limited 08 9420 5420 www.asggroup.com.au

Ciber Pty Ltd 02 8920 0887 www.ciber.com.au

CitiXsys Australia Pty Ltd 02 9006 1616 www.citixsys.com
Clarity Consulting Group AustraliaPty Ltd 03 9868 3500 www.claritygroup.com.au

CSC Australia Pty Ltd 02 9034 3000 www.csc.com/au

Enabling NZ Ltd 64 3473 9160 www.enabling.co.nz

Enabling Pty Ltd 02 9925 0383 www.enabling.net
Evolution Future Solutions Pty Ltd 1300 884 635 www.evolution-fs.com.au
Inecom Pty Ltd 03 9847 7300 www.inecom.com.au
Key Business Solutions Pty Ltd 02 9648 3323 www.keybusinesssolutions.com.au
Leverage Technologies Pty Limited 02 9332 3855 www.leveragetech.com.au/

Disclaimer: The information contained herein is provided as a service. While all care has been taken to ensure accuracy at time of publication, Inside SAP and Flapjack Media Pty Ltd make
no representation or guarantee as to the correctness of the information provided in this directory, and bear no liability for any losses or other consequences arising from its use. Readers
are advised to undertake their own verification of the information contained herein. The information and/or services provided may change at any time without notice.

www.insidesap.com.au 85
 directory
MicroChannel Services Pty Ltd 02 9089 9999 www.microchannel.com.au
Oxygen Business Solutions Australia 1800 002 354 www.oxygenforbusiness.com
Realtech Limited 64 9308 0900 www.realtech.co.nz
Soltius New Zealand Limited 64 4472 1897 www.soltius.co.nz

SUSE 02 8281 3400 www.suse.com

Education
ASG Group Limited 08 9420 5420 www.asggroup.com.au

Baton Simulations www.batonsimulations.com

BPSE Consulting Pty Ltd 02 9959 2260 www.bpse.com.au

Everjoy Consulting 02 9394 8500 www.everjoy.com.au

Magical Learning Pty Ltd 0417 234 927 www.magicallearning.com

Progress Pacific Pty Ltd 02 9460 1158 www.progresspacific.com

PwC Avantis Information Systems Pty Ltd 02 8404 4133 www.avantis.com.au

Ripple Solutions Pty Ltd 08 9323 7720

Hosting Partners
ASG Group Limited 08 9420 5420 www.asggroup.com.au

Computer Networks Pty Limited 02 9878 0277 www.computernetworksit.com.au

CSC Australia Pty Ltd 02 9034 3000 www.csc.com/au

Datacom Business Services Pty Ltd 03 9541 7500 03 9541 7500

Linfox Australia Pty Ltd 03 8340 1000 www.linfox.com.au
Macquarie Telecom Pty Ltd 02 9201 0000 www.macquarietelecom.com

Redback Consulting 02 6198 3243 www.redbackconsulting.com.au

Telstra Corporation Limited 1300 368 387 www.telstra.com

Independent Software Vendors with Certified Integration

ASG Group Limited 08 9420 5420 www.asggroup.com.au

Australia Post 03 9204 8285 auspost.com.au

CitiXsys Australia Pty Ltd 02 9006 1616 www.citixsys.com
ComActivity Pty Ltd 02 9479 7949 www.comactivity.com.au

Esker Australia 02 8596 5100 www.esker.com.au

Everjoy Consulting 02 9394 8500 www.everjoy.com.au

Excel4apps Pty Ltd 02 8968 9303 www.excel4apps.com

Gesix Solutions Pty Ltd 07 3870 1322 www.gesix.com

Hayes Technology Group www.hayestechnology.com

Innogence Limited 02 8908 4100 www.innogence.com

IQX Business Solutions 02 9432 7813 www.iqxbusiness.com

iSolutions Holdings Pty Ltd 02 9966 9096 www.isipl.com

Lodestone Management Consultants Pty Ltd 02 8571 8300 www.lodestonemc.com

86 Inside SAP magazine

 directory
Manhattan Associates Pty Ltd 02 9454 5400 www.manh.com.au

MESSAGEmanager Solutions Pty Ltd 02 8448 8800 www.mmanager.com

Noveco Systems Pty Ltd 03 9598 5519 www.noveco.com.au
O4 Corporation Pty Ltd 02 9386 1777 www.o4corporation.com
Oniqua Enterprise Analytics 07 3859 9513 www.oniqua.com
Operations and Maintenance Consulting Services Pty Ltd 03 9315 0330 www.reliabilityassurance.com
Pocket Programs 02 8061 6006 www.pocketprograms.com
Prospecta Software Australia Pty Ltd 02 9025 3955 www.prospectasoftware.com

Revelation Software Concepts Pty Ltd 03 9955 9700 www.xrsc.com

Sensis Pty Ltd 03 8653 5000 www.sensis.com.au

Sisu Limited 64 4802 4081 www.sisusoftware.com
Sky Technologies Pty Ltd 03 9558 6088 www.skytechnologies.com
SpinifexIT Pty Ltd 03 9561 5850 www.spinifexit.com

Integration Services
ASG Group Limited 08 9420 5420 www.asggroup.com.au

BackOffice Associates, LLC 02 9959 9645 www.boaweb.com

CSC Australia Pty Ltd 02 9034 3000 www.csc.com/au

Everjoy Consulting 02 9394 8500 www.everjoy.com.au

IQX Business Solutions 02 9432 7813 www.iqxbusiness.com

Lodestone Management Consultants Pty Ltd 02 8571 8300 www.lodestonemc.com

Retarus 1800 602 920 www.retarus.au

Windsor Business Solutions 1300 927 716 www.wbss.com.au

Wipro Technologies 02 9394 8100 www.wipro.com

Recruitment
Acuity Search 02 8011 4220 www.acuitysearch.com.au

Brick Consulting Group Pty Ltd 03 9095 8661 www.brick-consulting.com

Everjoy Consulting 02 9394 8500 www.everjoy.com.au

Interpro 02 9283 3555 www.interpro.com.au

Perafel 02 8860 5900 www.perafel.com

Speller International 03 9348 0092 www.spellerinternational.com.au

Systems and People 1300 897 820 www.systemsandpeople.com.au

RunSAP Implementation Partner

ASG Group Limited 08 9420 5420 www.asggroup.com.au

Plaut IT (Australia) Pty Ltd 02 9492 5600 www.plaut.com.au

www.insidesap.com.au 87
 directory

SAP BusinessObjects Partner

Acclimation Pty Ltd 1300 852 990 www.acclimation.com.au

ASG Group Limited 08 9420 5420 www.asggroup.com.au

PwC Avantis Information Systems Pty Ltd 02 8404 4133 www.avantis.com.au

Bitech Group Pty Ltd 02 8916 0800 www.bitech.com.au

Ciber Pty Ltd 02 8920 0887 www.ciber.com.au
Clarity Consulting Group Australia Pty Ltd 03 9868 3500 www.claritygroup.com.au

CSC Australia Pty Ltd 02 9034 3000 www.csc.com/au

CSG Solutions Pty Ltd 08 8922 9000 www.csg.com.au

Extend Technologies Pty Ltd 02 8908 4200 www.extendtechnologies.com.au
Fujitsu Australia Ltd 02 9776 4555 www.au.fujitsu.com

Harms Consulting Pty Ltd 02 9221 2000 www.harmsconsulting.com

Icon Integration Pty Ltd 02 9929 9463 www.iconintegration.com.au

Inhouse Limited 64 4499 6818 www.inhouseltd.co.nz
Innogence Limited 02 8908 4100 www.innogence.com
Oxygen Business SolutionsAustralia 1800 002 354 www.oxygenforbusiness.com
PCW Solutions Pty Ltd 02 9875 5598 www.pcwsolutions.com.au
Perisoft Global Services Pty Ltd 02 9894 4111 www.perisoft.com.au
Praxa Limited 02 8870 7000 www.praxa.com.au
Soltius New Zealand Limited 64 4472 1897 www.soltius.co.nz
Stream 02 9114 6075 www.streamcs.com

SUSE 02 8281 3400 www.suse.com

Tango Group Limited 64 9377 6033 www.tangogroup.co.nz

Turnkey Consulting Pty Ltd 02 9091 8011 www.turnkeyconsulting.com.au
Utopia Inc www.utopiainc.com

Windsor Business Solutions 1300 927 716 www.wbss.com.au

SAP BusinessObjects OEM Partners

BizExpress Pty Ltd 02 9372 5100 www.bizexpress.com.au
Bravura Solutions Ltd 02 9018 7800 www.bravurasolutions.com
BusinessCraft Pty Ltd 02 4965 5555 www.businesscraft.com
CorProfit Systems Pty Ltd 02 9440 9500 www.corprofit.com

CSC Australia Pty Ltd 02 9034 3000 www.csc.com/au

Definiti Pty Ltd 02 9017 3200 www.definiti.com.au

Jobpac International Systems Pty Ltd 02 9492 4100 www.jobpac.com.au
Lynx Financial Systems Pty Ltd 02 9479 8304 www.lynx-fs.com.au
Neller Pty Ltd 08 8139 1800 www.neller.com.au
Omnix Pty Ltd 07 3367 2704 www.omnix.com.au
Oniqua Enterprise Analytics 07 3859 9513 www.oniqua.com
Profiling Online Pty Ltd 02 9969 8198 www.profilingonline.com
Supercorp Technology Pty Ltd 07 3850 1200 www.supercorp.com.au

SUSE 02 8281 3400 www.suse.com

88 Inside SAP magazine

 directory

SAP Partner Software

BMC Software Australia Pty Ltd 03 9657 4455 asiapacific_support@bmc.com
Ascential Software 02 9900 5688 www.ascentialsoftware.com
AXS-One Pty Ltd 131 525 www.ausgrid.com.au
BMC Software (New Zealand) Limited 64 9307 4360 asiapacific_support@bmc.com
Brokat Australasia Pty Ltd 02 8272 7300 www.brokat.com
Excel4apps Pty Ltd 02 8968 9303 www.excel4apps.com
www.genesyslab.com/international/
Genesys Labs Australasia Pty Ltd 02 9463 8500
asia_pacific/australia

Services Partner
Accenture (AU) 03 9838 7000 www.accenture.com/au-en/
Accenture(NZ) 64 4471 1555 www.accenture.com
Acclimation Pty Ltd 1300 852 990 www.acclimation.com.au
Agility International Pty Ltd 02 0929 92680 www.agility.com.au
ALG Australia Pty Ltd 03 9001 1566 www.algsoftware.com.au
Altis Consulting Pty Ltd 02 9211 1522 altis.com.au/
Analytics 8 Pty Ltd 03 9621 1002 au.analytics8.com/

ASG Group Limited 08 9420 5420 www.asggroup.com.au

Assurity Consulting Limited 64 9354 4901 www.assurity.co.nz

Astral Consulting Services Pty Limited 03 9690 7222 www.astral.com.au
Axient Pty Ltd 02 8338 3444 www.axient.com.au

BackOffice Associates, LLC 02 9959 9645 www.boaweb.com

BCS Technology Australia 02 8667 3024 www.bcstechnology.com.au

BearingPoint New Zealand Limited 64 9355 9000 www.kpmg.co.nz
BearingPoint Pty Ltd 03 8665 9500 www.bearingpoint.com.au
BI Group Australia Pty Ltd 03 9018 2666 www.bigroup.com.au
Bitech Group Pty Ltd 02 8916 0800 www.bitech.com.au
BluLeader Pty Ltd 02 9037 4345 www.bluleader.com.au
BPSE Consulting Pty Ltd 02 9959 2260 www.bpse.com.au
Ciber Limited(NZ) 64 9968 2935 www.ciber.com/nz/
Ciber Pty Ltd(AU) 02 8920 0887 www.ciber.com.au
Clarity Consulting Group Australia Pty Ltd 03 9868 3500 www.claritygroup.com.au
Computer Networks Pty Limited 02 9878 0277 www.computernetworksit.com.au
controls Controls Consulting 07 3503 9284 www.controls.net.au

COSOL Australia Pty Ltd 03 9415 9611 www.cosol.com.au

CSC Australia Pty Ltd 02 9034 3000 www.csc.com/au

DAS Consulting Australia Pty Ltd 0419 732 433 www.dasc.co

Deloitte (AU) 02 9409 7000 www.dc.com
Deloitte(NZ) 64 9303 1225 www.dc.com
Discovery Consulting Group Pty Ltd 1300 664 903 www.discoveryconsulting.com.au
eB2Bcom Pty Ltd 03 9851 8600 www.eb2bcom.com
EPI-USE Australia Pty Ltd 02 8904 9344 www.epiuse.com.au
Extend Technologies Pty Ltd 02 8908 4200 www.extendtechnologies.com.au

Harms Consulting Pty Ltd 02 9221 2000 www.harmsconsulting.com

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 directory
HCL AXON Solutions Pty Ltd 02 9929 9900 www.hcl-axon.com
HCL New Zealand Limited 64 4471 6440 www.hcl-axon.com
Hexaware Technologies Limited 02 9089 8959 hexaware.com
IBM New Zealand Ltd 64 9358 8777 www.ibm.com
Iesupport Pty Ltd 02 8920 9560 www.iesupport.com.au
Incotrade Australia Pty Ltd trading as Leonardo Consulting 07 3831 5511 www.leonardo.com.au
IncQ Consulting Pty Ltd 0414 228 559 www.incqconsulting.com
Infosys Technologies Limited 03 9860 2000 www.infosys.com
Innogence Limited 02 8908 4100 www.innogence.com

IQX Business Solutions 02 9432 7813 www.iqxbusiness.com

IZAZI Solutions Pty Ltd 02 9929 7880 www.izazi.com

KALTech Group 03 9878 8922 www.kaltech.com.au
LiTMUS Group Pty Ltd 1300 366 929 www.litmusgroup.com

Lodestone Management Consultants Pty Ltd 02 8571 8300 www.lodestonemc.com

Mphasis Australia Pty Ltd 0431 285 692 www.mphasis.com

NXG Business Solutions Pty Ltd 03 9645 7400 www.nxg.com.au
Oakton Services Limited 03 9617 0200 www.oakton.com.au
Oxygen Business Solutions Australia 02 9805 7400 www.oxygenforbusiness.com
Oxygen Business Solutions(NZ) 64 9583 1600 www.oxygenforbusiness.com
Pendragon Consultants Pty Ltd 07 3303 0212 www.pendragon.com.au
Perisoft Global Services Pty Ltd 02 9894 4111 www.perisoft.com.au

Plaut IT (Australia) Pty Ltd 02 9492 5600 www.plaut.com.au

Presence of IT Pty Ltd 1300 665 503 www.presenceofit.com.au
Prospecta Software Australia Pty Ltd 02 9025 3955 www.prospectasoftware.com
Realtech Limited 64 9308 0900 www.realtech.co.nz

Redback Consulting 02 6198 3243 www.redbackconsulting.com.au

Retail Solutions Asia Pacific Pty Ltd 0414 629 233 www.rs-ap.com

Retarus 1800 602 920 www.retarus.au

Revolution IT Pty Ltd 03 9600 2566 www.revn-it.com

Silfen Pty Ltd 02 9113 0727 www.silfen.com.au
Sinapse Pty Ltd 03 8412 4444 www.sinapse.com.au
Southern Cross Computing Pty Ltd 02 6290 2800 www.scc.com.au
SRA Information Technology Pty Ltd 08 8995 0000 www.sra.com.au
Stellar Consulting Group Limited 64 9363 2822 www.stellarconsulting.co.nz
StepChange Pty Ltd 08 6210 1527 www.stepchange.com.au
StoneBridge Systems Pty Ltd 1300 854 116 www.stonebridgesystems.com.au
Stream 02 9114 6075 www.streamcs.com

SUSE 02 8281 3400 www.suse.com

TAMS Solutions Pty Ltd 02 9455 0397 www.tams-sp.com

Tata Consultancy Services Limited 03 9828 0600 www.tcs.com
Vesta Partners Pty Ltd 03 8676 0672 www.vestapartners.com

Windsor Business Solutions 1300 927 716 www.wbss.com.au

Wipro Technologies 02 9394 8100 www.wipro.com

Zenith Solutions (Aust) Pty Ltd 03 9229 3805 www.zenithsolutions.com.au

90 Inside SAP magazine

 directory
Zer01 Pty Ltd 0415 723 537 www.zer01group.com

Software Solutions
ASG Group Limited 08 9420 5420 www.asggroup.com.au

Compuware Corporation 02 8875 5000 www.compuware.com.au

CSC Australia Pty Ltd 02 9034 3000 www.csc.com/au

Esker Australia 02 8596 5100 www.esker.com.au

Everjoy Consulting 61 2 9394 8500 www.everjoy.com.au

IQX Business Solutions 02 9432 7813 www.iqxbusiness.com

Manhattan Associates Pty Ltd 02 9454 5400 www.manh.com.au

Noveco Systems Pty Ltd 03 9598 5519 www.noveco.com.au

ReadSoft Pty Ltd 02 9929 0676 www.readsoft.com.au

Revelation Software Concepts Pty Ltd 03 9955 9700 www.xrsc.com

Sky Technologies Pty Ltd 03 9558 6088 www.skytechnologies.com

SUSE 02 8281 3400 www.suse.com

TIK Consulting 03 9229 3891 www.tikconsulting.com.au

Windsor Business Solutions 1300 927 716 www.wbss.com.au

Wipro 02 9394 8100 www.wipro.com

SuccessFactors Partner
Redback Consulting 02 6198 3243 www.redbackconsulting.com.au

Technology
ASG Group Limited 08 9420 5420 www.asggroup.com.au

Compuware Corporation 02 8875 5000 www.compuware.com.au

CSC Australia Pty Ltd 02 9034 3000 www.csc.com/au

Everjoy Consulting 02 9394 8500 www.everjoy.com.au

IQX Business Solutions 02 9432 7813 www.iqxbusiness.com

Manhattan Associates Pty Ltd 02 9454 5400 www.manh.com.au

Retarus 1800 602 920 www.retarus.au

SUSE 02 8281 3400 www.suse.com

Wipro Technologies 02 9394 8100 www.wipro.com

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