Resp.

NO X0 xo X1 X2 X3 X4 X5 XA6
1 Rahul.s.kankanwadi 2 2 3 3 3 3 4
2 Kiran.J 1 2 2 3 3 5 4
3 A.S.Bhosale 2 1 3 3 2 2 3
4 Sagar 1 2 1 2 3 3 4
5 Siddharth.R.K. 1 1 2 2 2 3 4
6 kiran khanapure 2 2 1 1 2 2 1
7 Dundappa.savadi 2 2 1 3 3 1 4
8 Inush 1 1 3 3 2 2 4
9 Kumar wadageri 1 1 3 3 2 6 4
10 Ramakumar 2 1 3 1 4 3 3
XA7 XB8 XB9 XC10 XC11 XD12 XD13 XD14 XD15 XE16
3 3 2 4 4 3 4 3 4 4
4 5 4 3 3 3 4 3 4 3
3 4 4 3 4 3 4 5 4 4
3 5 4 4 4 3 4 4 4 4
3 3 2 4 3 3 4 3 4 3
2 3 4 3 3 3 3 3 4 5
4 4 4 2 2 4 4 4 4 3
4 4 4 2 2 4 4 4 4 1
4 3 3 2 2 4 3 4 4 2
4 4 3 3 2 3 4 2 3 2
XE17 XE18 X19 X20
3 2
3 4
3 3
4 4
3 4
5 4
3 3
1 1
2 2
3 4
X1= Which category of the banks do you consider as most technologically advanced?
Public sector bank 1
Private sector bank 2
X2=Which attribute of the bank do you value the most?
Quality of Service 1
Technology used 2
Trust 3
Location E. Type of the bank. 4
X3=Which factor promotes you to use the new techniques in banking
Reduced time of transactions 1
Cost effectiveness 2
Ease of use 3
Technology savvy 4
X4=How familiar are you with computer usage level of your bank?
No knowledge of computer 1
Beginner 2
Average knowledge 3
Advanced computer knowledge 4
Expert 5
X5=Customer level of usage of technology ?
Connected to the Internet at home or work to do their financial transactions 1
Uses E mail 2
ATM / Debit card service 3
Credit card service 4
Online banking services 5
E payments 6
Satisfaction on technology usage
XA=ATM Services
XB=Internet banking Services
XC=Telephone Banking Services
XD=Mobile Banking services
XE=Assurance

Extremely Dissatisfied 1
Dissatisfied 2
Neutral 3
Satisfied 4
Extremely Satisfied 5

XA6=Promptness of card delivery

XA7=Number of Transactions
XB8=.E- payments
XB9=Statement request(by email, fax, mail)
XC10=Pleasant musical background
XC11=Reasonable number of voice prompts
XD12=Reward point status
XD13=Prepaid
XD14=SMS Mobile
alerts aboutRecharge
specific information to the bank services / new products

XD15=Transactions status
XE16=Employees of bank have the knowledge to answer customer questions
XE17=Politeness and friendly staff
XE18=Employees are always willing to help you