Business Communication ENG 301

Spring 2017
Assignment No. 2 Total Marks: 20
Lessons: 10-18
Student ID: MC160402983
Student Name: Muhammad Mubashir Hassan
Instructions:

Upload your assignments in a proper format i.e. MS word file. Corrupt files will be
awarded zero marks.
The assignments should be zoomed in at 100%.
Please avoid plagiarism; plagiarized work will be marked zero.
After the due date, the assignments submitted via email would not be entertained.
Please avoid submitting copied assignments; otherwise, such a case would be referred to the
discipline committee.
The font color should be preferably black and font size 12 Times New Roman.

Q1. Each situation from the following uses technology. Read given situations carefully and identify
the name of the technology used for communication in each situation separately. Also, give one
reason against each for using that particular technology in the specific situation.
(2*5=10 Marks)

a) A faculty member in Virginia may wish to write a paper with a colleague at another campus of
the university. Rather than sending email drafts back-and-forth, they brainstorm together and use
a shared application to jointly write the paper.

Name of Technology: Computer Conferencing

Reason: The reason for using this is that one will be able to see the desktop of the person with the
original copy of the document while other types or shares his screen, one reading can also edit by
asking for rights to do so.

b) The owner of an electronics shop wants to send the hard copy of an order for 120 air conditioners
to be delivered exactly on 14th of August as a notice in advance.

Name of Technology: Facsimile or Fax

Reason: One of the most important reason of using Fax is the ability to send hard copies of data
to certain address directly without much delay.

c) A customer calls the office of a bank manager who is out of his office, and receives the message
Good afternoon. You have reached the office of Khalil Ahmed. I will be out of the office from
10:30 am till 12:30 pm. Please leave a brief message with your contact information, and Ill be
sure to get back to you as soon as I return. If this is an emergency or you need to speak with
someone before I return, please contact our Branch manager.

Name of Technology: Voice Mail Messages

 Reason: Just like Out of Office email replies, some telephone companies allow personalized
messages to be audible in case of certain conditions like no network coverage, time specific etc.

d) Two programmers want to work together sitting at different locations so they can easily
participate in debugging, editing, and testing programs by using a shared application. Also, they
will communicate through the same medium.

Name of Technology: Computer Conferencing (SKYPE, NETOP, VNC, Team Viewer)

Reason: There are different applications available that can do this sort of work but the one I
would state as the best for sharing applications is Team Viewer because of its quick file sharing
and messaging ability.

e) The Institute of Research Advances (IRA Press) is an institutional reviewer and publisher of the
scholarly research from across multi-domain disciplines of education and research. The institute
calls you for original articles/papers for review & possible publication in its research publications
(IRA journals).

Name of Technology: E-mail

Reason: E-mail is the most commonly used way of sharing data. It is fast and you can request
the receipt when the person receives or sees the email

Q2. The process of organizing a business message includes two different types of organizational
plans i.e. Good News plan or Bad News plan. Read the letters given below and label them with
appropriate News plan. The text of the body of the letter A and B is shuffled. Write down the
appropriate text against each step in each of the letters.
(5*2=10 Marks)
A)

Title of the Organizational Plan: Bad News Plan

Ms. Trudy S. Parker

John Container Corporation
1234 Greenway Cross

Dear Ms. Parker

Step 4. Friendly and

Several of us would like to volunteer to work at the drive if it would help. positive stress on
goodwill
Youve been great to work with. Thanks again for all the important work
Step 3. Decision
you do for the children of our community.

We wont be able to contribute to your annual Toys for Tots fund drive this
Step 2. Explanation
year. A recent warehouse fire has placed an unusual financial burden on us.

Helping you furnish your last addition was a real pleasure for me. Youre
Step 1. Buffer
one of our best customers. Ive always enjoyed working with you.

Sincerely
Davis P. Wainwright

B)

Title of the Organizational Plan: Good News Plan

Ms. Susan Day

34-886 Aiea Heights Drive
Aiea, HI 96701

Dear Ms. Day

Please call me at (808) 550-9782 if you have any questions or if I

Step 4. Further Help
may help you in any way.

Again, welcome aboard to Feline Friends Day Care Center. Step 3. Positive Ending

Congratulations, Ms. Day! You have been selected to join our team at
Feline Friends Day Care Center as Activity Manager. Your prior
Step 1. Main Idea
work experience at Hawaiian Humane Society and educational
background will be a welcome asset to our team.
Please stop by our office before December 20, 20xx, to fill out all
personnel employment forms and pick up your employee handbook.
Also the following is a list of items you will need to bring with you:
NIC Card
Step 2. Necessary Details
RMA Certification
Current TB clearance
We will setup a date for new employee orientation and can answer
any questions you may have about our company or policies.
Sincerely
Diane Farwell
Program Director