CORPORATE SOCIAL RESPONSIBILITY

RCBC pursued its corporate social responsibility initiatives in the areas of environmental care, education,
and community development in 2013.

Environmental Care

The bank has been exerting efforts to promote environmental care in the past years together with other
YGC conglomerates with its Earth Care project, a tree planting drive in Tanay, Rizal. This year, together
with the members of the Samahan ng mga Magsasaka ng San Andres (SAMASAI) and other YGC group
members, the bank signed a memorandum of agreement for the maintenance of the 40-hectare tree
planting site. This is to ensure that the seedlings planted in the previous years will be cultivated and
protected by the farmers in the area.
In line with this, the bank joined the first ocular inspection in December 2013, wherein the YGC Earth
Care project team responded positively during the checking of the growth and maintenance of the tree
planting sites.
In pursuit of promoting environment-friendly facilities, RCBC had the first ever container van banking
office in the country when its subsidiary, Rizal Microbank, opened its first Micro Banking Office (MBO)
in Lipa City, made out of recycled container vans. The MBO's construction only amounted to
approximately P 2.3 million, including all office facilities and security requirements compared to the
usual P 4-6 million cost of a regular branch, thus ensuring cost-efficiency.

Educational Campaign

As part of the Buhay Rizal Values Campaign, which aims to revive nationalism and instill the Filipino
values reflected in the life of our national hero Dr. Jose Rizal, RCBC Savings Bank donated over 800
copies of Noli Me Tangere books to students of Navotas National High School this year.
This project is also targeted to develop the potential of the youth in education and values formation.
Since YGC launched the book donation initiative in 2008, it has donated nearly 50,000 copies of Noli Me
Tangere, helping thousands of students from various public high schools across the country.

Entrepreneurship and Livelihood Projects

RCBC's aim to support micro-entrepreneurs in the country is starting to bear fruit not only for the bank
but also for its clients. A Rizal Microbank client became one of 2013's Citi Microentrepreneurship
Awardee for her company's significant contribution to community development efforts in Mindanao.
After receiving a microfinance loan from Rizal Microbank only a few months back, the client was able to
build a multi-million peso business, employing dozens of employees spread across 25 branches in
Mindanao.
Her achievements truly underscore the bank's commitment and pride supporting small business owners
that make a significant contribution to the community's sustainable development.

Disaster and Emergency Relief

The bank has been active this year in giving support and immediate relief to the victims of super typhoon
Yolanda. Immediately after the calamity struck, RCBC launched the campaign, Alay ni Rizal, which
raised almost P2 Million through employee donations alone. Full assistance like food and clothing were
also given to employees who were severely affected. The campaign remains in effect as donations
continue to come in through online channels courtesy of RCBC MyWallet and ATM cardholders.
While other banks either kept their doors locked or offered limited banking services after the typhoon left
Philippine shores, RCBC Tacloban branch was the first to be fully operational.
In accordance with the relief efforts, groups like the Bankers Association of the Philippines (BAP) and
Resona Holdings Inc., the fourth largest financial services group of Japan, coursed through RCBC their
respective financial assistance initiatives aimed at rebuilding lives and reconstructing infrastructures in
the Visayas region.

OUR BUSINESS

RCBC's main line of business covers Corporate and SME banking, Retail banking including Consumer
lending, Credit Cards, Wealth Management, Trust, Treasury, Investment Banking and Remittances.
RCBC has also ventures in the microfinance business to service the smallest entrepreneurs via Rizal
Microbank.

The Corporate Banking Group ("CBG") caters to four distinct major customer segments: (i) top-tier
corporations, (ii) Japanese multinationals, (iii) Filipino-Chinese businesses, and (iv) Small and Medium
Enterprises.

The Bank has maintained a long and mutually profitable relationship with Japanese entities operating in
the Philippines, originally stemming from its affirmation with Japan's Sanwa Bank (now BOTM). RCBC
is also a major player in the Filipino Chinese Market.

The Retail Banking Group ("RBG") provides a range of products and services to RCBC's 6.01 million
customers mainly through the Bank's distribution channels totaling 448 branches, 1,181 ATM's, phone,
mobile phone and the Internet. These services include debit cards (RCBC MyWallet), Tiered Interest
Savings Accounts.

In remittances, RCBC has international operations servicing Overseas Filipino Workers (OFWs),
consisting of several wholly-owned subsidiaries such as RCBC International Finance Limited and
through relationships with other banks, exchanges and other international money transfer agencies.

A full range of customer finance products such as home mortgages, auto, and personal/salary loans is
provided by the Bank's consumer banking arm, RCBC Savings Bank, while credit cards variants are
under the brand RCBC Bankard.

The Wealth Management Group manages the financial and investment needs of high net worth clients and
emerging affluent clients.
The bank, through its Global Transaction Banking Group, also provides cash management services such
as check invoicing, integrated collection, disbursements and remittance services.

RCBC Capital Corporation, the investment banking arm of RCBC, offers a range of services which
include: (i) the underwriting of equity, quasi-equity and debt securities for private placement or public
distribution; (ii) the syndication of foreign currency or peso loans; and (iii) financial advisory services.

RCBC Securities, a wholly-owned subsidiary of RCBC Capital, is engaged in the electronic and
traditional trading of listed securities.

RCBC Forex Corporation is a subsidiary of RCBC dedicated to foreign exchange, offering both local and
international clients with expertise in dealing and brokering major world currencies.zz

It is the policy of the Bank to conduct its business in an efficient and fair manner in order for it to meet its
contractual obligations to its depositors, subordinated debt noteholders, and service providers. In the event
of any
liquidation or bankruptcy proceeding, such creditors have preference over the assets of the Bank in
accordance
with Philippine laws on preference of credits.
As a listed company, the Bank discloses, either through its website or the required stock exchanges, the
relevant
terms and conditions of their investment and fund-raising activities.

HEA LTH , SAFETY , AND WELFA RE

RCBC is committed to maintain a safe and a healthy working environment. Procedures are in place to
protect all associates from generally recognized workplace hazards such as fire, earthquake, robberies and
other natural and man-made calamities. The Bank likewise has various substance abuse and health &
safety policies, as well as inspection and search procedures.

Substance Abuse and Health & Safety Policies

Employees who work under the influence of drugs or alcohol present a safety and an operational hazard
to themselves and their colleagues and pose a risk to the trustworthy and professional image of the Bank.
The Bank also promotes the health and safety of its employees and their families, thus, the enactment of
the following policies: RCBCs Drug-Free Workplace Policy & Programs, Policy against Alcohol Abuse,
Policy on Off-Duty Substance Abuse, Family Welfare Policy, TB Workplace Program, and HIV/AIDS
Workplace Program.

Inspection & Search Procedures

Employees are mandated to notify security personnel if they see anything suspicious, including the
presence of strangers and unattended bags or packages on the premises.
Employees are likewise mandated to subject themselves, their personal belongings and the Banks assets
under Bank custody to intensive inspection and search procedures by security personnel, upon entering,
while within and upon leaving Bank premises. Bank premises include parking lots, whether owned or
leased by the Bank. Personal belongings are defined as pockets, bags, storage media, cars and any other
personal property that may be used as a repository of cash, jewelry, documents, keys, data and other
valuable items.

Employee Welfare and Well-Being

In 2015, the Human Resources Group conducted the following activities to sustain the promotion of the
health, safety and welfare of RCBC employees.
Maintained its partnership with Maxicare, the Banks HMO provider, in giving health and medical
services in accordance to the employees benefits. Services provided in 2015 included: Hospitalization,
emergency care and other medical services with 8,188 availments for employees and 2,410 availments for
dependents; Executive Check-Up for employees with a total cost of Php27.8 million; and Outpatient
consultation services for employees with 861 availments in 2015.
The Bank also partnered with Sunlife Grepa Financial Inc. in utilizing the clinic located at the RCBC
Plaza and servicing more than 1,500 availments in 2015. Moreover, a clinic, with regular visiting doctors,
was set-up at the RSB Corporate Center in BGC to give free check-ups and consultation services to more
than 500 employees at said location.
Conducted corporate wellness activities on various health and medical topics aligned with trending
issues, DOH and DOLE Programs (Musculoskeletal Disorders in the Workplace, Stress
Management,Rainy Season Illnesses); First aid, safety and life support trainings, fire and earthquake
seminars and drills for employees; Purified water, refrigerators and microwave ovens are available for
employee usage in all floors of the Head Office and RSB Corporate Center, as well as the business
centers; Pre-employment physical and medical examination for new hires; Random drug testing for
employees; Vaccination Requisitioned 971 flu, 24 pneumonia and 20 cervical cancer vaccines for
employees consumption; Installation of a new breastfeeding station for nursing associates.
Promoted physical fitness through sports and wellness by engaging employees to participate in
sponsored sports activities for all business centers nationwide (intercolor basketball in April, badminton
in May, bowling in June, and volleyball in December). Sporting events were also sponsored for provincial
business centers nationwide.
Precautionary measures Since Management recognizes the precarious situation of employees in areas
affected by natural calamities and manmade adversities, it has always been keen on immediately issuing
work suspension orders in such perilous areas during fortuitous events.
All associates are covered with a life insurance policy inclusive of accidental death, total and permanent
disability and burial assistance benefits.
Lastly, Management has always recognized that people are its most important asset. Hence, the Bank
spent more than Php98 million in 2015 for employee health benefits alone, a clear indication of its
paramount commitment in maintaining employee welfare and well-being.