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Disusun Untuk Memenuhi Tugas Mata Kuliah Manajemen Komunitas Farmasi

Dosen : Drs. Muharam M .,M.Si., Apt

Disusun Oleh :


NIM: 3351161588






Business Traditional vs. Business Electronic
Difficult promotion & market access Easy market access
Must be Face-to-face Independent assessment
Paperwork Negotiations & offers
High cost & Bureaucracy Standard
Manual procedures Paperless
The market is less competitive Transparent information flow
It takes a lot of employees Anywhere-anytime
Need a physical location Security Can be "virtual"

E-Business is a business activity on the Internet Not only include purchases, sales and services,
but also Includes customer service and cooperation with colleagues Business (either individual or
E - Business includes E - Commerce
EC can also be conducted via:
Private networks,
Local area networks (LANs)
Wide area networks (WANs) -> Internet

E - Commerce

Use of electronic media to perform Commerce / trade

- Phone, fax, ATM, mobile phone, SMS
- Banking: ATM phone banking, internet banking
In particular
- Use of the Internet to conduct business
- There is a transaction
E-Commerce Trading:
- Buy, sell, serving, transfer, exchange
E-Commerce started in the 1970s
Pure EC (eg: e-book) vs. Partial EC (cth: book)
EC model newcomers
Blogers: blogspot, wordpress
Photo sharing:
Video Broadcast:
Community: facebook dan friendster
Radio online: swaragama, dll
Online encyclopedia:
E-book sharing:,
Job market:
Travel Service:
Iklan: Google AdSense & AdWord
E-Commerce Application
ERP (Enterprise Resource Planning)
E-business support system, which is Provides a variety of needs Companies such as supply
chain, CRM, marketing, Warehouse, shipping, and payment, and able Doing business process
CRM (Customer Relationship Management)
A real time customization system that manages Customer and personalize the product and
Service based on customer's wishes
EAI (Enterprise Application Integration)
Is the concept of various integration Business processes by allowing They exchange data-based
SCM (Supply Chain Management)
Supply chain management automatically Computerized.
Customer service step
Requirement: know the needs of customer, bs
Obtained from the catalog / CD
Acquisition: helps customers choose products,
Including online order, negotiable, and delivery
Ownership: proprietary product support from
Customer, with forum, FAQ, renewal, mailing list
Retirement: support for after sales service, online
Resale, auction goods & classified add
Components of EC
People: Sellers, buyers, intermediaries, information systems
specialists and other employees, and any other participants
Public policy: Legal and other policy and regulating issues, such as
privacy protection and taxation
Marketing and advertising: Like any other business, EC usually
requires the support of marketing and advertising
Support services: Many services are needed to support EC. They
range from payments to order delivery and after sales services
Business partnerships: Joint ventures, e-marketplaces, and
partnerships are some frequently occurring relationships in ebusiness
E-Commerce capability
AUTOMATION, the process of automation that replaces the process Manual ("enerprise
resource planning" concept)
INTEGRATION, an integrated process that will improve Efficiency and effectiveness of
the process. ("Just in time" concept)
PUBLICATION, providing promotional and communication services on products And
services that are marketed electronically. ("Electronic cataloging" Concept)
INTERACTION, exchange of data or information between various parties Which will
minimize "human error" ("electronic data Interchange / EDI "concept)
TRANSACTIONS, agreement between two parties to make transactions Which involves
other institutions (third parties) as parties Handle payment ("electronic payment"

Benefits of E-Commerce
New business type
- Can sell without big capital
Market exposure, widening range
Shorten product cycle time
- It does not take much hands
Improve customer loyality
Reduce production and promotion costs
Reduce inventory costs

EC benefits
Reduce communication costs
There is almost no difference between companies big and small
Enable consumers to choose goods, 24 hours nonstop
Accelerate and simplify transactions, Anywhere
Allow goods to be sold cheaper Typical E-Commerce Services Indonesia
Examples of typical Indonesian services
- Wartel & Warnet
- Switching mobile (lifestyle?)
- Games, quiz
New business opportunities typical of Indonesia
- SMS / Mobile-based applications
- Watch TV with chat
- Games, quiz
- Sport (World Cup)
- Sell Book online (,
- Star on TV (Indonesian Idol)

Type of E-Commerce
Business-to-Consumer (B2C)
- Electronic storefronts/mall
Business-to-Business (B2B)
- Google/Amazon
Consumer-to-Consumer (C2C)
- Retail / Auction
Business-to-Employee (B2E)
- Employee as customer/supplier
- Online government services

AMTI - Antonius Rachmat C, S.Kom, M.Cs E-Business and E-Commerce
Kelly Avenue Edmond, WordPress &Ecommerce 2014 iThemes Media LLC. All