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South Acton

Childrens Centre
Prospectus

Giving our families the best


start in life.
Contents:
Letter from the Head of Centre 5

Our Mission 6

Our Ethos 7

The History of the Childrens Centre 8

The Curriculum 10

Safeguarding Children 12

Policies 13

Special Educational Needs (SEN) 14

Admissions 15

General Information
16
Allocations & Staffing Numbers 17

Holly Room 18

Cherry 19

2
Willow Room (0-2Years)

Chestnut and Oak 20

Wrap around Care 21

I Can 23

24

General Information 25

Group Information 26

Parent Testimony 28

Letter from the Chair of Governors 29

Partnership Working 30

Contact Us 32

3
All information is correct at time of print: July 2011
4
Welcome to our Childrens extend our services. values and the services we
Centre. We are here to help offer on this website.
every child in Acton get the South Acton Childrens Centre We all hope our website
best start in life. We provide is the hub centre and provides provides you with the
a wide range of services to the lead for the five centres information you need but
children and their families in the Acton Locality. We also welcome phone calls and visits
from pre-pregnancy to the operate from others venues should you wish to know more.
age of 5 years, including around the area. The
education, childcare, health Governors and staff are very
Very Best Wishes
services, groups and many proud of our reputation as a
forms of family support. Our warm, friendly and caring
offer includes a nursery centre where children develop Bev Kellett
school, three specialist units well. We work in close Head of Centre
for children with SEN, full partnership with parents to
day care, wrap-a-round care help them to reach their
and a holiday play scheme. The potential as confident,
Early Start Team and resourceful, happy and
Midwifes are soon to operate capable people. You can read
from the centre to further all about our centres aims and

Message from the Head of Centre 5


OUR
MISSION
A Mission Statement is a formal
short written statement of the
purpose of a company or
organisation, and this is ours:

We believe that every child, family expertise of our staff and governors
and member of staff matters and at in striving to achieve the very best
South Acton Childrens Centre we for all of our children and families.
work hard to create a place where we
can all learn and grow together. We
work in partnership to promote
fairness, respect, empathy and a Mission Statement about British
sense of community within a caring Values
and inclusive environment. We want (in line with Ofsted requirements we
to create a safe, happy place where also adopt the following statement)
children become curious, confident, At South Acton we value the diverse
creative learners. community that we serve. We
We feel a real strength of our promote: mutual respect and
Nursery School and Childrens Centre tolerance of those with different
is the passion, commitment and faiths or beliefs, individual liberty,

6
Cont in ue ou r f amily ce ntr ed
Our Centres ethos is clear in approach. We want all individuals to
everything we do. It serves as a guide be valued, develop self-esteem and
for our conduct and practice in all our learn to respect the worth of others.
work. We strive to: To this end we offer a warm, safe,
stimulating and flexible environment
where all children and their families
Work in partnership. We value the are valued.
knowledge and experience of parents
and carers. We work in partnership Create a can-do culture. We will
with other professionals and outside ensure that everyone working in the
agencies to offer the best support centre will show qualities of respect,
and education to our families. courtesy, kindness and compassion to
others whilst offering an innovative
Achieve a high standard of care and professional service that meets the
education. We want every child to needs of our families.
achieve their potential and enjoy their
time in education. We provide a Invest in our staff. We work to train
creative, educational approach to and develop our staff to the highest
learning through play to support standards. The single most important
individual growth and achievement. We factor in delivering our aspirations for
are committed to the care and children is a first class workforce. So
education of children with special we will continue to drive up the quality
educational needs and where possible and capacity of those working in the
these children will be integrated into Childrens Centre.
main stream provision.

7
THE HISTORY
OF THE CENTRE
Years of experience have
shaped the Centre into the The Early Start Team is made up of facility for children from 6 months to 5,
unique service that it is today. professionals from both NHS and Local including our specialist SEN provision
Authority and includes Health Visitors, which is accessed by children from
Family Support Workers, Speech and across Ealing.

T he South Acton Estate


fortunate to have been served by
Hanbury Nursery Centre and Heathfield
was Language Therapists . This team will very
soon be operating from the childrens
centre in a bid to bring all the services a
Nursery School since the 1970s - They young family requires under one roof.
amalgamated in 2002 and became South
Acton Childrens Centre The remit is to bring together early
education, childcare, health and family
The decision was then made to join the support for the benefit of young children
two buildings physically by assembling a (under the age of five) with the aim of
light and airy structure which also improving the health and well-being of
accommodated the Family and Community families and children from before birth
Team a welcoming, information filled to age five.
Reception, a training room and meeting
rooms. More recently the Family and Over time the staff and expertise from
community Team have merged with Hanbury and Heathfield have merged to
Ealings Early Start Team. form a high quality school and childcare

8
Prime areas interested. All teaching is delivered via
carefully planned play and provision both
Three areas that are crucial for indoors and outdoors. Through play
igniting curiosity and enthusiasm young children:
for learning, and for building their
capacity to learn, form Have practical experiences
relationships and thrive. These Explore and investigate
are: Use their imagination
Do not feel threatened or risk failing
Communication and Language Make sense of their world
Physical Development Learn at their own level
Personal, Social and emotional Learn at their own pace
Development Find out that learning is fun

Specific areas For further information on the Early


Years foundation stage please click on
The centre adheres to the Early Years Four areas that are introduced the link. www.foundationyears.org.uk
Foundation Stage Framework. This is when developmentally appropriate to
strengthen and build upon the prime For More information see pages 10-11
the governments statutory guidance for
areas. These are:
the education and care of children up to
the age of 5. Literacy
Mathematics
Understanding the World
The EYFS sets standards for the Expressive Arts and Design
learning, development and care of At South Acton Childrens Centre we
children from the ages of 0 to 5 years. believe that, like adults, children learn
It is divided into 7 areas of learning and best when they are self-motivated and
development:
9
There are four overall principles for birth to five year olds. These are:

THE 1. A unique child (All about the


child)
3. Enabling Environments (The
learning environment
2. Positive Relationships (All about home/school)

CURRICULUM those who have contact with


the child)
4. Learning & Development (How
they learn).
A programme of activities and
learning opportunities designed for
children whilst at SACC

T he statutory Early Years


Foundation Stage Curriculum is
followed throughout the Centre
a Key Person who has special
responsibility for working with them,
giving them the reassurance to feel
and the practice guidance safe and cared for and building
sets the standards for relationships with their family.
learning, development
and care for children from The Key Persons keep careful records
birth to the age of five. of each childs progress and plan for
their learning to ensure that they are
Young children are given the opportunity to develop
naturally curious and learn attitudes, skills and knowledge across
by b ei ng gi v e n the all curriculum areas. >
opportunity to develop their
own interests and friendships, and
through exploring and being active.
Each childs needs are recognised by
10
The Childrens Centre follows the Early Years Foundation Stage
curriculum which cover seven areas. These are:

Personal, Social & Emotional Understanding the World


Development (PSE - (K&U - Science, Geography,
Relationships) History ICT)
This continues
Communication, and Expressive Art and Design
into Reception with
Language
Early Learning
Goals at the Physical Development
end! Literacy
Mathematical Development

Information about the curriculum is The Centre is regulated by the


regularly updated on the display Office for Standards in Education
boards throughout the Centre and (OFSTED) and inspected at regular
parents are kept fully informed intervals. Our latest report can be
about how their children are found on our website or accessed
developing. f ro m t h e O F S T E D w e b si te :
www.ofsted.gov.uk/reports
11
protection procedures are in place the governments plan for children.

SAFEGUARDING and ensure that the welfare of the


child is paramount. We have a duty

CHILDREN to enable children who are in need


of support to come forward, and
If you have any queries or concerns
about safeguarding, you can ask to
will take appropriate action to speak to the Nominated Safeguarding
safeguard their well-being. Person here at the Childrens Centre.

The Early Years Foundation Stage We have a Safeguarding Policy and we


Framework is a central part of the ensure that staff have the training that
Childcare Act 2008. Part of this they need to help do their job well. We
legislation requires providers like also have members of the Leadership
Childrens Centres to take necessary and Management Team who are the
steps to safeguard and promote Nominated Safeguarding Person (NSP)
childrens welfare. for the Centre. In line with legislation
there will always be at least one NSP on
The Centre staff work in partnership site during opening hours
with parents, children and other
professionals from the health sector, We have vigorous recruitment
social care and education in order to procedures in place to ensure that staff
ensure the welfare of all the children employed at the Centre have undergone
who use our Centre. police criminal record checks.
Safe recruitment of staff is a part of
As a Centre we have to ensure that safeguarding and promoting the welfare
appropriate safeguarding and child of children, which is an important part of

12
W e have
policies
many
which
ensure that they are
kept up to date and
cover all aspects of our relevant.
work including learning
and teaching, health and If you would like to see a
safety, special needs, full list of the Centres
safeguarding equal policies they are
opportunities. obtainable from the
Main Reception - please
They are designed to feel free to request and
help all members of the see a copy of any in
Centre community which you are
develop similar interested.
knowledge, skills,
attitudes and ways of
working with children,
families and each other.

Some of them
required by law, while
are POLICIES
We are always striving to provide
others hav e been
produced to improve
the best services for our families
practice and they are all - this is outlined in the Centres
reviewed regularly to policies.

13
Visitor and Doctors. is specified on the statement to support

SPECIAL The Educational Psychologists (E.P) have


a child with SEN to be able to access a
school environment which would best

EDUCATIONAL input in SEN Plan meetings. The E.P


report will also support the EHCP
support their needs. This will be
discussed with you by your childs Key

NEEDS (SEN) process. These are held termly to


discuss children and arrange dates and
Worker and
Psychologist.
the Educational

Here at SACC, we do our up most to times to assess individual childrens


identify and support children with SEN needs. Parents of children with SEN are
to help them reach their full potential supported throughout the whole process
Each child who has specialist input will from filling out forms to visiting
have their own personalised programmes prospective schools.

A t South Acton Childrens Centre,


children who are identified as
having Special Education Needs are
and Individual Education Plans. These
are shared and reviewed on a regular
basis with the parents/carers and will
supported by a range of staff including incorporate activities and strategies to
teachers, nursery officers as well as support a childs individual needs.
support assistants who work closely
along side various other professionals. Some children who have more complex
needs may need to have an Early Health
There is also a Special Educational and Care Plan. This will help in the
Needs Co-Ordinator (SENCO). Their decision making process of the
role is to liaise with Occupational appropriate school/setting a child will
Therapists, Speech and Language attend next.
Therapists, Physiotherapists and other
outside professionals such as Teachers A Statement is a legal document which
for the Deaf, Audiologists, Health means that schools have to provide what

14
ADMISSIONS T here are different procedures for
admissions into the various
available. For children aged 2 and above
a form is completed and parents will be
There are different admission
criteria at SACC. Please check sections of the Centre. Places are contacted the term before their child is
with the service that you need allocated according to a range of due to start to arrange visits and
for more information criteria including the age of the child, settling in. Support can be given if
children or family special circumstance needed so parents can ascertain if they
and the availability of spaces. are eligible for funding, for example 2
year old funding or , from Sept 17, 30
If you feel that there are any special hour 3and 4 Year old funding
circumstances in your family you may Families who would like to use our other
need to ask a professional, such as services e.g. Stay and Play, Baby
Health Visitor or Social Worker, to Massage etc. will need to visit the
refer you to the Centre. Please ask to Centre and complete a registration form
see a copy of the criteria. for more information.
All parents interested in securing a
place for their child need to visit the Parents who feel that their children
Centre to complete a registration form. have special needs are encouraged to
Those requiring a place in the 0-2 year contact the centre for advice.
old section need to register their
interest as soon as possible, by
completing a form at reception. They will
then be placed on a waiting list and
contacted when a place becomes

15
0-2 YEAR OLD
A provision where babies from six months to children of two years can safely develop their sense of
self and their understanding of interactions with others

T he 0-2 year olds are cared for in Willow Room. The


room is light, airy and very well equipped. It has
access to its own outdoor space which has recently
At 2 years children transition into Oak or Chestnut
class which operate between the hours of 8.30 am
been extensively refurbished and enlarged. 11.30am and 12.30pm 3.30pm. This is term time only.
For parents requiring extended hours we offer a
There is an architect designed garden area with breakfast club, lunchtime club, afters school club
and holiday play scheme. These services need to be
fixed equipment and safety surfacing, as well as
booked separately and have to be payed for unless
grassed and paved areas, mature trees, shrubs and your child is in receipt of funding from London
raised flower beds. Borough of Ealings Early Years section

We have a total of 6 places each day. With


sessions running from 8.00am 1.00pm and 1.00pm to
6.00pm,. This room operates for 50 weeks per year.

16
17
expectations of behaviour. This is children and staff carrying out the

Holly Room
Special Care Unit and Nurture Group
supported through the use of language,
gesture, Makaton, picture resources,
objects of reference, Picture Exchange
targeted work are not distracted.
Specialist equipment that your child
may need will be ordered once your
Communication (PECS), visual timetables child has started and been seen by
Holly Room is a room that supports
and repetition, structure of routines the specialist professional. This can
children with mild and complex special
and special activities such as Bucket take time but we are still able to
needs and disabilities. The session
Group, which supports the development cater or your childs needs while their
times are 9.30-2.30
of attention and listening and tracking individual pieces are on order.
Your child will have a key-person and you
and focusing skills. There are fixed holiday dates for Holly
will be informed of their name during
Tree Room and you will be given a letter
the home- visit. You will be able to talk
Holly Room work very closely with with term dates for the coming year.
to your childs key person on a daily
outside professionals who come on site Welcome and enjoy your time with us
basis but please remember that if you
such as the Speech Therapist, here at South Acton Childrens Centre
think your discussion will need a longer
Occupational Therapist, Holly Tree Room
time than a few minutes, then please let
Physiotherapists and the Educational
your childs key person know. This will
Psychologist. They work 1:1 with your
mean that you will need to turn up ten
child and provide therapy programmes
minutes earlier. If your child is going to
for your childs key- person as well as
come to nursery on the transport bus
parents and carers to follow. Once
then you will be given a communication
your child has started and settled in
book which can be used daily if needed
nursery a meeting will be arranged so
for information sharing. Or you can
that all professionals involved as well
contact staff on 0208 992 0724.
as yourselves can meet and share
information.
Staff are welcoming and very
It is very important that your child gets
experienced and have relevant training
to nursery at the correct time because
to support your child to learn, enjoy
when the session has started it may
and achieve.
mean that you will have to wait to enter
They are taught from the very
the room, if a group activity is in
beginning about
18 progress. This is so that the other
boundaries and
Cherry Room
For Children with social and communication
These staff are also supported by an
Occupational Therapist and Speech
difficulties Therapists who give advice about
specific teaching techniques for
The Cherry Room, for children with autistic children and devise
social and communication difficulties programmes which the staff carry out
including those on the autistic with the children.
spectrum, caters for six children, also
referrals, and has a ratio of one adult All children in the Centre with special
to two children. needs have an Individual Education Plan
(IEP) which includes input from
This enables our staff to give children parents/carers, staff and therapists
a lot of support with their learning, and are generally reviewed every three
especially with their speech and to six months. They also have a six
language skills. monthly Care Plan review, involving
other professionals who work with the
In Cherry and Holly staff use Makaton family.
sign language and symbols and a method We also work closely with the ESCAN
of communication called P.E.C.S - team (Ealing Services for Children with
Picture Exchange Communication Additional Needs). Some of our
System. They also use these pictures Nursery staff are designated key
to create individual visual timetables so workers for children with complex
staff can communicate with children needs and are responsible for liaising
about what is happening. Once children with other professionals about the
learn how it works, they can then child.
communicate with staff too. 19
The Nursery school provision for 3 and 4 unless their fourth birthday is after the

2 5 YEAR year old is 60 places in the morning and


60 places in the afternoon. For 2 year
31st August. In this case, they will spend
another year in the Nursery.
olds we have 24 places in the morning

SERVICES and 24 places in the afternoon. We have


two classroom , Chestnut and Oak.
There is a waiting list for the Nursery
and children normally have a Home Visit
A provision for children from the before they start and a settling in
ages of two to five years where Morning Sessions period.
they will be further encouraged 08:30 11.30
to become independent
Afternoon Sessions
thinkers, confident learners and
12:30 3:30 p.m.
to problem solve
The core offer is, 15 hours per week
free for all 3 and 4 year olds. We can
support pparetns to check if their child
is eligible for 15 hours free funding from
the age of 2. The fifteen hours are
generally delivered as three hours free
per day although we are also able to
offer some extended places.

Many children start the Nursery School


the term after their third birthday as a
space becomes available, and normally
leave at the end of the summer term

20
Parental
The centre has an Open Door Policy. Parents/Carers are welcome at all times
and their continuing involvement and contribution to their childs care and
education is greatly valued.

Our parents are encouraged to join our libraries and borrow books and toys on a
regular basis. Parents are also encouraged to attend out daily Family Learning
Sessions for a few minutes
We have Open Evenings throughout the year which we highly recommend our parents come along to in order to discuss childrens
progress.

South Acton Childrens Centre can provide extended services for working parents, parents at college and
parents who need support. Extended
In order to assist our parents, we have breakfast, lunch and after school club provision, and during the
school holidays there is also the option of a Play scheme.
Services
We have a healthy eating policy and provide hot meals. Lunch box ideas are recommended to those who choose to
provide their own lunch. Our Nursery is well staffed with a staff ratio in line with or better than government
guidelines. Children have access to all indoor and garden areas, and staff plan and work co-operatively with all of the
children.

On entry, all children are allocated a Key Person who takes day to day responsibility for that child. In addition to this
we also have a Special Needs team and I CAN.

21
development and how they can support

Book and Toy this.

Library
The Libraries at South Acton Childrens
Centre are a well resourced and well
used provision.

Families whose children attend the


centre are encouraged to join the
Libraries and to take out toys and
games to play and books to read with
their children at home.

Prior to joining the Book Library, every


parent/carer has an introductory
meeting with the where they will be
shown how to use the library and given
tips on how to support their child at
home.
Parents are also invited to attend our
Family Learning sessions for further
advice and information on their childs

22
I CAN
nursery nurse, who work collaboratively
and intensively with up to 10 children
with speech and language difficulties in
A special focus on the development of
speech, language and communication skills their nursery setting.
in children with a severe need
In addition to working directly with
I CAN at South Acton Childrens Centre children, the staff involve parents in
provides integrated education and helping their children through parent
speech and language therapy to nursery workshops, review meetings, newsletters
aged children with severe and specific with topic Makaton signs, coffee
speech, language and communication mornings and more events.
difficulties.
Our I CAN provision is located within
The provision is one of only 13 remaining the Oak Nursery Classroom .
countrywide. It was developed by I CAN
the charity that helps children
communicate, in partnership with Ealing
Local Authority and Ealing Primary Care
Trust. The children are referred to the
provision by their local speech and
language therapist with their parents
consent.
Each provision has a specialist teacher,
a speech and language therapist and a

23
Baby Massage Stay and Play
Centre Practitioner A class renowned for promoting early Weekly groups provide lots of fun
bonding between parent and baby, and activities for 0-5 years and their
Groups supporting them struggling with colicky parents /carers. Lots of fun
A range of groups for parents to be, new babies or sleep problems. It is also an activities for everyone to enjoy
parents, and the whole family. Check the opportunity to meet other new mums and together. These groups are held at
Childrens Centre Reception for an up-to- share experiences. The course is usually the centre and at Southfields school
date timetable. over a five to six week period and it is
helpful to attend all sessions.
Managing your Mood (by invitation)
A six week course run by the IAPT
and Perinatal Health Teams. A
Antenatal Breastfeeding Workshop
chance for mothers who may be
A two hour workshop that prepares
finding having a new baby difficult to
mothers for breastfeeding. It covers
get together and discuss things with
anatomy and physiology, benefits of
professionals and each other. Crche
breastfeeding, top tips for both

Lets Get Cooking (invitation only)


A family learning session for parents
Antenatal Clinic Baby Hour
An appointment based clinic from the and children too cook together and
This group is aimed at parents to be,
Midwife comprising of antenatal learn about healthy cooking and
parents/carers and children generally
checks, referral and liaison with Queen under 12months It is a welcoming
Charlottes Hospital, foetal position, friendly playgroup with qualified workers Messy Fingers
growth and development checks. The on hand to offer advice and support A messy playgroup including a lot of
clinic gives parents the opportunity to when necessary. painting, sticking and water play, run
ask questions and discuss all aspects of at Oak Tree Community Centre

26
Movers and Groovers FRED
A musical group focussing on the physical Fathers Reading Every DAYa group
development and coordination of that encourages fathers and male carers
children. to read with their young children.
Research proves how valuable this can be
ESOL Classes for their development. Mums are
Accredited courses for parents who want welcome to attend too!
to improve their English. Crche is
sometimes available for this course.
Skills and Employment Support
Support with training courses and routes
Parent Information Classes (Antenatal) back into work with sessions from the
Covers signs of labour, pain relief, birth Information Officer and our onsite Job
plans, complications of labour, early days Centre Plus Advisor
of parenting, birthing positions and more
though a range of videos and free Sing and Story Time
Two groups, depending on age of child
that are run at Acton Library. With
Childminders Network
music, songs and stories.
Runs in conjunction with a stay and play
session at the centre
Toy Library
Families can borrow a range of
Postnatal & Breastfeeding Support multicultural, educational age
A group for mums who have just given appropriate toys that encourage
birth. There are professionals on hand to childrens development.
offer support and advice on a variety of
issues faced after having a baby.
27
South Acton Childrens Centre is a great years... and it is still helping them to
resource for the area. As a parent you I am a Mother of three children who this day!
are able to get involved in many ways. have all attended the Nursery and used
all of the facilities that the Centre has South Acton Childrens Centre is a very
There is the role of Parent Governor to offer, and we all have good, welcoming resource for the local
which can be very beneficial - as a benefited immensely from doing so. community, and all can benefit from
parent as you will be able to put across using it just as my family and I have.
points from a parents perspective and I have been on workshops to help me to
to get involved in the running of the understand children's behaviour which Wendy Spiteri.
centre. now helps me to understand my children
much more!
Parents can help staff out in the
Nursery, helping children reach their I have also done a computer course
full potential. which was very good as it lead me into
college to do a City and Guilds in
By being a part of the Parent team, you Computing. The Job Centre has helped
can be a part of deciding what events me with finding funds for childcare
Families would like to happen on top of while I was studying.
the fantastic services that are on offer
to the under 5s. I'm about to start a new self awareness
There are other staff on site and course and have child care in place - On
workshops for parents to help top of that, my children have had a
themselves as well as to help their great range of services, provided
children, which is a fantastic way of through the Centre, to enjoy and
helping yourself and your family. educate them throughout their early

Parent Testimony South Acton Childrens Centre encourages


Parental Involvement as it is very important for
us to get every type of feedback from parents.
28
Letter from the Chair of Governors

Dear Parents We are proud of the services we offer


and Carers, here and we are proud of the Best Wishes
partnership we have with our parents in
In my capacity ensuring we achieve the best possible
of Chair of outcomes for the children. Simon Hall
Governors, I
would like to We do this through ensuring that there Chair of Governors
welcome you to are maximum opportunities for parents
South Acton to support their children.
Childrens
Centre and to the offer we make to you These include joining the Governing
and your children. Body to help us manage the Centre
effectively, helping in the Centre as a
Our offer is built on working closely volunteer and also providing feedback to
with parents and the community, help us shape services to you.
listening carefully and developing
effective ways of addressing children, I hope that you and your children enjoy
parent and family needs. the time that you spend here in the
Centre.

29
Partnership Working at the Childrens
Centre...
The South Acton Childrens Early Start language needs
Centre works with a whole range Team of Health Visitors, Community
of agencies in order to deliver Nursery Nurses, Family Support
the best possible service to Workers Imperial College Healthcare NHS
families. Trust
Provide midwifery service for
This is a list of the organisations Ealing Credit Solutions antenatal and postnatal support
that we work with and what we Offer debt management advice Jobcentre Plus
provide: and a savings scheme for parents Offer job searching and back to
work benefits advice
Extended Schools Partnership
Action Acton Provide funding support for adult London Metropolitan University
Offer careers guidance and work learning in the Centre Student placements and further
opportunities training
Her Majestys Revenue and
Acton Community Forum Customs
Work together on community Offer workshops and support for Thames Valley University
events/projects claiming tax credits Student placements and training
for parents
Acton and West London College ICAN Speech and Language
Provide tutors for the Centre and Support Charity
training opportunities for parents Specialist support for Over 3s
children with speech and
30
SACC Working in
Partnership.

31
Doctors Surgery Morrison Supermarket

South Acton Childrens Centre


Acton Health Centre
(off Park Road North)
Castle Close
Acton W3 8RX
Park Road North
0208 992 0724

www.southactoncc.com
South Acton
Childrens Centre
admin@southactoncc.com

Castle Close

CONTACT US:
South Acton Childrens Centre values and
welcomes comments and suggestions about the
services that we provide. Anyone wishing to give
feedback or receive more information can contact
us on any of the methods above.

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