1 Hitachi ID Password Manager

Managing the User Lifecycle

Across On-Premises and
Cloud-Hosted Applications

Integrated Credential Management for Users:

Passwords, encryption keys, tokens, smart cards and more.

2 Agenda
Hitachi ID corporate overview.
Hitachi ID Suite overview.
Password problems and Hitachi ID Password Manager benefits.
The HiPM solution.
Software demonstration.

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3 Hitachi ID Corporate Overview

Hitachi ID delivers access governance

and identity administration solutions
to organizations globally.
Hitachi ID solutions are used by Fortune 500
companies to secure access to systems
in the enterprise and in the cloud.
Founded as M-Tech in 1992.
A division of Hitachi, Ltd. since 2008.
Over 1200 customers.
More than 14M+ licensed users.
Offices in North America, Europe and
APAC.
Partners globally.

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4 Representative Customers

5 Hitachi ID Suite

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6 PM Differentiators

Hitachi ID Others
Password Manager
Built-in
Functionality:
Password synchronization Password reset.
Password and PIN reset.
HDD crypto key recovery.
Enterprise single sign-on.
Manage tokens, smart cards.
Update locally cached
passwords.

Always available:
PC web browser, smart phone. PC web browser.
PC login screen. PC login screen.
Phone call. Only at work.
At work and off-site

Integrations:
110+ target types. Typically 1 to 10 connectors.
10+ ITSM ("ticketing") No ticketing integration.
systems.

Scalability:
Multi-master, active-active, Single server, single location.
replicated. Hope users enroll after a big
Load balanced, geographically mail blast.
distributed.
Automatically discover users,
manage enrollment.

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7 Problem: Too Many Passwords

Every login account has its own: Password complexity creates business
problems:
Password value. High call volume :
User interface. Users forget or lock out their passwords.
Strength rules. This can be 30% of help desk workload.
Expiration date. Sticky notes :
Users write down their passwords and
may leave them in public view.
Bad passwords :
Users choose simple, easily guessed
passwords.

8 The HiPM Solution

Hitachi ID Password Manager addresses the problems that arise from password complexity:
Cost savings from simplified password management, rapid deployment, low TCO and fast ROI.
Improved security from strong authentication, policy enforcement.
Scalability to hundreds of thousands of users.
Flexibility to integrate with existing infrastructure.

9 Problem: Password Management Costs

End users: Lose productivity when they have trouble logging in.
Support analysts: Spend much of their time resolving password problem calls. Must be
staffed for peak volume after holidays.
System administrators: Resolve escalated password problems.

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10 HiPM Cost Savings

Synchronization: Eliminates 60% to 90% of password problems.

Self-service reset: When adopted by 40% to 70% of users, diverts problem resolution away
from the help desk.
Assisted reset: Shortens remaining password reset HD calls by 50% or more, to about 1
minute/call.

11 Problem: Password Security

Policy: Users prefer easily guessed passwords, write and share passwords.
Authentication: Weak caller authentication prior to HD password resets.
Delegation: Support staff require too many administrative logins.
Accountability: For support staff who perform resets.
Encryption: Passwords should not be sent or stored in the clear.

12 HiPM Security Benefits

Policy: Hitachi ID Password Manager can enforce over 50 password rules, on every
system.
Synchronization: No need to write down multiple passwords.
Authentication: Users are identified before being allowed a HD password reset.
Delegation: Support staff no longer require administrative credentials.
Accountability: All password-related events logged.
Encryption: Sensitive data is sent and stored encrypted.

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13 The Hitachi ID Solution is Flexible

Customize: Every aspect of the user interface

Integrate with: 110+ target system types

Call tracking systems
HR systems
Authentication hardware
Meta directories
IVR servers
Enforce: Password policy
Authentication rules

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14 User Interface Flowchart

Access Identify Authenticate Action

Desktop Network Login ID Network Password Update Passwords

Web Browser

Workstation E-mail Address Hardware Token Attach Login IDs

Login Prompt

Smart Phone Employee Number Smart Card Enroll Security

Questions

Voice Call Answer Security Register Voice

Questions Print

Biometric Sample Unlock OTP

(voiceprint) Device

SMS/PIN PIN Reset on

Smart Card

Unlock Encrypted
HDD

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15 Included Connectors
Many integrations to target systems included in the base price:
Directories:
Any LDAP, AD, WinNT, NDS,
eDirectory, NIS/NIS+.
Unix:
Linux, Solaris, AIX, HPUX, 24
more variants.
ERP:
JDE, Oracle eBiz,
PeopleSoft, PeopleSoft HR,
SAP R/3 and ECC 6, Siebel,
Business Objects.
WebSSO:
CA Siteminder, IBM TAM,
Oracle AM, RSA Access
Manager.
Servers:
Windows NT, 2000, 2003,
2008[R2], 2012, Samba,
Novell, SharePoint.
Mainframes, Midrange:
z/OS: RACF, ACF2,
TopSecret. iSeries,
OpenVMS.
Collaboration:
Lotus Notes, iNotes,
Exchange, GroupWise,
BlackBerry ES.
Help Desk:
ServiceNow, BMC Remedy,
SDE, HP SM, CA Unicenter,
Assyst, HEAT, Altiris, Clarify,
RSA Envision, Track-It!, MS
System Center Service
Manager
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Databases:
Oracle, Sybase, SQL Server,
DB2/UDB, Informix, Progress,
ODBC, Oracle Hyperion EPM
Shared Services, Cache.
HDD Encryption:
McAfee, CheckPoint,
BitLocker, PGP.
Tokens, Smart Cards:
RSA SecurID, SafeWord,
RADIUS, ActivIdentity,
Schlumberger.
Cloud/SaaS:
WebEx, Google Apps, MS
Office 365, Success Factors,
Salesforce.com, SOAP
(generic).
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16 Rapid Integration with Custom Apps

Hitachi ID Password Manager easily integrates with custom, vertical and hosted applications using
flexible agents .
Each flexible agent connects to a class of applications:
API bindings (C, C++, Java, COM, ActiveX, MQ Series).
Telnet / TN3270 / TN5250 / sessions with TLS or SSL.
SSH sessions.
HTTP(S) administrative interfaces.
Web services.
Win32 and Unix command-line administration programs.
SQL scripts.
Custom LDAP attributes.
Integration takes a few hours to a few days.
Fixed cost service available from Hitachi ID.

17 Multi-Master Architecture

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18 Scalability and Fault-Tolerance

Multiple, load-balanced Hitachi ID Password Manager servers:

Active/active architecture.
Data replication between nodes:
Built-in, easy to configure.
WAN-friendly (high latency, low bandwidth, insecure channels).
Reliable (multiple retry queues).
Proxy servers resolve connection problems:
Across firewalls.
Over slow, insecure network routes.
Large production deployments:

5M users.
130,000 managed systems.
12 load balanced IAM servers.
10,000 completed transactions/hour.

19 Password Synchronization
Problem
Users have too many passwords:
On different systems,
with different policies,
expiring at different times.
Complexity leads users to do bad things:
Write down passwords ("sticky
notes").
Forget/lock out passwords and call
the help desk.
Reuse old passwords.
Solution
Password synchronization pushes
password updates from one system to
another:
Multiple physical passwords.
Same value everywhere.
Password synchronization allows users to:
Remember a single password value.
Manage it on a single schedule.
Comply with a single password
policy.

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20 Transparent Password Synchronization

Password synchronization is designed to help users maintain a single, strong password across
multiple login IDs.
Transparent password synchronization leverages an existing user interface.
Users change their passwords natively on:
Active Directory.
Unix servers.
LDAP directories.
OS400 / iSeries servers.
z/OS mainframes (RACF, CA-ACF2, CA-TopSecret).
Hitachi ID Password Manager enforces a global policy, blocking weak passwords.
Approved passwords are synchronized to other accounts belonging to the same user.

21 Transparent Synchronization Architecture

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22 Web Password Synchronization

Password synchronization is designed to help users maintain a single, strong password across
multiple login IDs.
Web password synchronization exposes a new user interface.
Access a Web-based password change screen using any browser.
Enter a trusted network login ID and password.
Select a new password for one or all systems and accounts.
Review results from the password update on each system.

23 Web Password Synchronization Architecture

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24 Prompting Users to Synchronize

Users do not volunteer to change their passwords.
Hitachi ID Password Manager can identify users who should change their passwords either based
on upcoming expiration on a target system, or based on the last HiPM update.
Users are asked to change their passwords:
By e-mail, with an embedded URL to the HiPM server.
By a Web browser, automatically opened during the network login script.

25 Benefits of Password Synchronization

Improved user service.
Users have fewer password problems, so waste less time with login problems and call the help desk
less frequently.
New passwords meet global quality standards.
All passwords are changed regularly.

26 Self-Service Password Reset

Problem
Some users continue to forget passwords
or trigger lockouts.
These users still call the help desk.
High call volume is expensive.
Solution
Self-service password reset enables
users to authenticate themselves with
something else (a token, biometric,
personal questions, etc.) and reset their
own password(s).
Hitachi ID Password Manager SSPR
allows these users to resolve their own
problems:

This lowers help desk call volume.

User service is available 24x7.
Accessible via web browser, phone
or from the login prompt.

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27 Access from Login Prompt

Problem
Users who forget their network password
cannot launch a Web browser to access the
self-service password reset application.
Solution
Secure Kiosk Account (SKA): access to
SSPR without client software ("guest"
account).
GINA service: access to SSPR from UI
extension no GINA DLL.
Hitachi ID Phone Password Manager:
turn-key telephone access to SSPR.
Temporary VPN: access to SSPR from
outside the corporate network.

28 Secure Kiosk Account (SKA)

Support locked out users without deploying client software.
User signs on with the login ID HELP
No password is required to sign into the SKA.
The SKA account has a special security policy.
The policy specifies an alternate to the Windows shell.
The Hitachi ID Password Manager shell opens a kiosk-mode Web browser to the self-service
password reset Web page.
Applies both to on-line and mobile users.
Can be used to reset/unlock both local and networked passwords.
No browser navigation, controls, border, etc.
Closing the browser logs the user off.

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29 GINA Extensions
Support locked out users without a "generic" domain account:
Extend the Windows Graphical Identification and Authentication (GINA) subsystem, which:

is responsible for capturing Ctrl-Alt-Del,

presents the login screen and
handles screen savers.
The Windows GINA can be replaced by third-party DLLs, such as:
Novell NetWare.
Strong authentication products (smart cards, biometrics, etc.).
Hitachi ID Password Manager includes two GINA extension approaches, both of them:
Launch a kiosk-mode web browser.
Run the browser with an unprivileged account.
The first is a GINA wrapper DLL that adds a password reset button in the login prompt.
The second is a GINA service program that adds a password reset button without modifying the
native GINA DLL.

30 Self-service via Telephone

Identification options:
Numeric ID (e.g., employee number).
Numeric mapping of network login ID.
Authentication options:
Numeric security questions (e.g., drivers license, DoB).
Biometric voice print verification.
Hardware token.
Features:

Password reset / unlock.

Token PIN reset.
HDD encryption key recovery.
Platform options:

Use HiTPM (turn-key system).

Extend call logic on an existing IVR, using Hitachi ID Password Manager API.
Limitations:
Cannot reset PINs on smart cards.
Cannot update cached credentials on mobile PCs.

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31 Flexible, Secure Authentication

Hardware tokens: generated password + keyed PIN.
Biometric: voice print, finger print.
PKI: smart cards, software certificates.
Challenge/response using:
Built-in or external data source.
Both user-defined and standard questions.
A flexible algorithm to validate answers.
Multiple sets of multiple questions.
Open architecture: Easily integrate with new authentication systems.

32 Benefits of Self-Service Password Reset

Savings
40% to 70% of users resolve their own problem,
and do not call the help desk.
Security
Stronger authentication prior to password
resets.
Reset passwords meet quality controls.
Detailed audit trail of authentication
attempts, resets.

33 Help Desk Password Reset

Problem
Even with synchronization and
self-service password reset, some users
continue to call the help desk.
These calls can take 5-15 minutes to
resolve and cost $25 $35.
Solution
Assisted password reset shortens
password-related support calls.
One process and UI handles everything:
Authenticate the analyst.
Authenticate the caller.
Reset multiple passwords.
Clear lockouts.
Create/close a support incident
(ticket).
Reduce call duration to about 1 minutes.
Lower incident cost.

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34 Assisted Password Reset Process

Help desk analysts use a Hitachi ID Password Manager Web page to:

Login (authenticate the analyst).

Look up the callers record.
Authenticate the caller.
Reset one or more passwords.
Automatically create a ticket in the call tracking system.
Call resolution time is reduced to 1 2 minutes.
Help desk analysts dont require direct access to target systems.

35 Incident, E-mail Integration

Open architecture to push event notification to other systems.
Simple configuration specifies what events to capture and what actions to take.
Binary integration programs are included for:

Altiris
Assyst
BMC Remedy
SDE
Footprints
CA Unicenter
Clarify
HEAT
HP Service Desk
ServiceNow
Tivoli
Track-It!
Extensible via SMTP, HTTP(S), XML, ODBC.

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36 HiPM Assisted Service Notes

Help desk analysts may:
Either see, or be required to type answers to caller-authenticating questions.
Either reset passwords, or reset-and-expire passwords.
Enable or disable caller access to Hitachi ID Password Manager self-service.
Be granted the ability to:
See or edit answers to security questions.
See or edit login ID profiles data.
Manage SecurID tokens.

37 Benefits of Assisted Password Reset

Savings Security
Remaining password reset calls are reduced to Ensure that callers are always
approximately 1 minute. authenticated prior to password resets.
Reduce the number of people with
administrative rights.
Improve accountability for help desk
password resets.
Enforce password policy over reset
passwords.

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38 Impact of Synchronization and SSPR

calls

problems

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39 RSA SecurID Token Management
Problem
Users with RSA SecurID tokens forget their
PINs, lose their tokens, require clock
synchronization, etc.
40 Token Management Process
Users authenticate with a password.
Once authenticated, users can:
Enable / disable tokens.
Request emergency access codes.
Clear / set their PIN.
Re-synchronize tokens.
41 Benefits of Token Management
Savings
Fewer, shorter help desk calls for token
problems.
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Solution
Users can clear, synchronize or reset their
token PINs; synchronize their token clocks;
enable/disable their tokens or get emergency
access passcodes using the Hitachi ID
Password Manager self-service token
management feature.
Security
Fewer people with ACE administration
privileges.
Stronger authentication prior to token
support.
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42 Managed User Enrollment

Problem Solution
Deployment may require new user profile Hitachi ID Password Manager includes a
data: managed enrollment system, which
identifies users that need to enroll and
Question/answer pairs for invites them to do so.
authentication.
Login ID reconciliation between
systems.
Biometric samples (e.g., voice
prints).

43 Reconcile Login IDs Between Systems

Where login IDs are different on some systems, and there is no existing directory, meta
directory, matching attribute or map file to connect them, users can be prompted to "claim" their
own IDs:
Users sign into a secure Hitachi ID Password Manager registration Web page.
Users enter a login ID and password.
HiPM finds unallocated instances of the login ID in the identity cache and tries to sign into those
target systems with the password the user provided.
The login ID / target system ID is added to the users profile if the password worked.

44 Benefits of Managed Enrollment

Savings Security
Simple to setup, low-cost data gathering. Secure authentication prior to registration.
Collect answers to security questions.
Correlate login IDs across all systems.
Identify orphan accounts.

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45 Rapid Deployment and Low TCO

Optimized to minimize effort: Using Hitachi ID Password Manager
technology:
HiPM: Built-in discovery, mapping of IDs,
entitlements.
Initial deployment: Managed user enrollment (e.g., Q&A).
1 2 months. Client software optional.
Ongoing maintenance: 110 connectors out of the box (more easy
0.25 0.5 FTE. to add).

46 Technology Advantages

Unique features Rapid deployment

"Administration" and "governance" in one
product.
Access, authorization built around
relationships.
Self-service from any device, any
location.
Intercept "Access Denied" errors to
simplify requests.
"One stop shopping" with implementer
workflows.
SoD engine detects effective violations.
Scalable platform
Real-time data replication.
Multi-master, active-active.
Proxy server to cross firewalls.
Native code + stored procedures.
Reference builds accelerate deployment.
Key features built-in:
Request forms.
Authorization workflow.
Access certification.
Integrations
110+ included connectors.
Flexible/scriptable connectors.
Incident management/ticketing.
SIEM.

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47 HiPM Animated Demonstration

The following animations illustrate core Hitachi ID Password Manager user interfaces and processes:

Security question enrollment: SSPR with GINA Extension:

A user authenticates and A locked out user resolves his own
completes his personal profile of problem, from the login prompt,
questions and answers. using a GINA extension.
Alias enrollment: SSPR with Vista credential provider:

A user attaches non-standard login
IDs to his profile.
Password expiration:
A user is invited, via e-mail, to
change soon-to-expire passwords.
Self-service password reset (SSPR)
using Secure Kiosk Account:
A locked out user resolves his own
problem, from the login prompt,
without client software deployment.
A locked out user resolves his own
problem, from the login prompt,
using a Windows Vista credential
provider.
Assisted password reset:
A help desk analyst signs in with an
RSA SecurID token and resets a
callers password.
PIN Reset for an RSA SecurID token:
A user resets his RSA SecurID
token PIN with HiPM.

48 Locked out Windows 7 user resets own password

Animation: ../../pics/camtasia/v9/hipm-pw-reset-vista-nb/hipm-pw-reset-vista-nb.mp4

49 Locked out Windows XP user resets own password

Animation: ../../pics/camtasia/v8/hipm-pw-reset-gina/hipm-pw-reset-gina.cam

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50 Locked out Windows user resets own password (no software

footprint)

Animation: ../../pics/camtasia/v8/hipm-pw-reset-ska/hipm-pw-reset-ska.cam

51 Enrollment of security questions

Animation: ../../pics/camtasia/v9/hipm-qa-enrollment/hipm-qa-enrollment.mp4

52 Enrollment of non-standard login IDs

Animation: ../../pics/camtasia/v82/hipm-alias-enrollment/hipm-alias-enrollment.cam

53 RSA SecurID Self Service Token Support

Animation: ../../pics/camtasia/v82/hipm-rsa-token-reset/hipm-rsa-token-reset.cam

54 Reminder to change passwords

Animation: ../../pics/camtasia/v9/hipm-pw-expired-email/hipm-pw-expired-email.mp4

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55 Assisted Password Reset

Animation: ../../pics/camtasia/v9/hipm-assisted-pw-reset/hipm-assisted-pw-reset.mp4

56 Hitachi ID Professional Services

Hitachi ID offers a variety of services relating to Hitachi ID Password Manager, including:

Needs analysis and solution design.

Fixed price system deployment.
Project planning.
Roll-out management, including maximizing user adoption.
Ongoing system monitoring.
Training.
Services are based on extensive experience with the Hitachi ID solution delivery process.
The Hitachi ID professional services team is highly technical and have years of experience deploying
IAM solutions.
Hitachi ID partners with integrators that also offer business process and system design services to
mutual customers.
All implementation services are fixed price:
Solution design.
Statement of work.

57 Hitachi ID Solution Delivery Approach

Fixed-price: All work is delivered on a fixed-price, fixed-deliverables basis. The

"meter" is never running.
Phases, milestones: Hitachi ID recommends breaking up long projects into phases of 13
months. Work is reviewed and payment is due when milestones are met.
Open assignment: Each phase may be undertaken by Hitachi ID, the customer, a systems
integrator or a combination of the participants.
Templates: Template documents and sample business logic are used to expedite
work.
Customer portal: A self-service portal supports discovery, client/partner/vendor interaction,
document distribution and more.

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58 AdMax: Maximizing User Adoption

Successful implementation of an identity and access management system must be supported by an
effective user adoption program.
AdMax is an Hitachi ID professional services program, used to plan for and execute effective user
enrollment projects.
AdMax is designed to maximize adoption of and ROI from Hitachi ID identity management solutions,
using:

Best practices, case studies and industry norms.

Enrollment, user adoption and ROI measurement.
Incentive and disincentive programs.
Presentations and training materials for users and HD staff.
Project roles and responsibilities.
Sample project plans, promotional materials, e-mails, graphics and other user communications.
Workbooks for project implementation.

59 Summary
An integrated solution for managing credentials:
Immediate security benefit: password policy, help desk caller authentication.
Low deployment cost, minimal ongoing investment, significant IT support savings.
Always accessible:
Web browser on PC, phone or tablet.
Windows login prompt.
Pre-boot encryption password prompt.
Phone call / IVR.
Available at work and while off-site.
110+ connectors included.

Learn more at Hitachi-ID.com/Password-Manager

500, 1401 - 1 Street SE, Calgary AB Canada T2G 2J3 Tel: 1.403.233.0740 Fax: 1.403.233.0725 E-Mail: sales@Hitachi-ID.com

www.Hitachi-ID.com Date: May 22, 2015 File: PRCS:pres