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Gerry Silke
Lean Financial Services Consultant
Leading Edge Group
Agenda
Introduction
Project Background
Introducing Value Stream Mapping
Implementing Value Stream Mapping:
- Mapping the current state
- Developing the future state
- Planning and implementing future changes
2
Introduction
3
Agenda
Introduction
Project Background
Introducing Value Stream Mapping
Implementing Value Stream Mapping:
- Mapping the current state
- Developing the future state
- Planning and implementing future changes
4
Project Background
5
Project Background
7
Project Objectives
8
Leading Edge Group Role
9
Agenda
Introduction
Project Background
Introducing Value Stream Mapping
Implementing Value Stream Mapping:
- Mapping the current state
- Developing the future state
- Planning and implementing future changes
10
BPM Vs. VSM
11
BPM Loan Application As Is
12
VSM Loan Application Current State
13
VSM Loan Application Future State
14
Introducing Value Stream Mapping
15
Introducing Value Stream Mapping
16
Value Stream Mapping Main Steps
1. Select a process
2. Map the current state of the process:
- How the process actually works
3. Map the future (Lean) state
4. Plan and implement future changes
17
Agenda
Introduction
Project Background
Introducing Value Stream Mapping
Implementing Value Stream Mapping:
- Mapping the current state
- Developing the future state
- Planning and implementing future changes
18
Mapping the Current State
19
Mapping the Current State - Steps
20
Mapping the Current State - Steps
21
Mapping the Current State
22
Current State Map
Push
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Current State Map Continued
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Current State Observations
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Current State Observations
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Current State Analysis
27
Current State Analysis
Takt Time:
- Represents the rate at which a process should work
to meet customer demand
- Maximum amount of time that can be spent
processing a single item in this case, scheduling
individual training requests
- Calculated by diving the number of available working
minutes in a standard shift (390) by the number of
items that require processing daily (45) = 8.67
minutes
- To meet current customer demand one training
request should be processed every 8.67 minutes.
Training requests were processed every 18.5
minutes 28
Current State Map
Project Background
Introducing Value Stream Mapping
Implementing Value Stream Mapping:
- Mapping the current state
- Developing the future state
- Planning and implementing future changes
30
Developing the Future State
31
Mapping the Future State
Steps:
1. Analyze the current state
2. Modify the process
3. Calculate the updated timings
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Future State Map
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Future State Map
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Developing the Future State
35
Developing the Future State
Improvements:
- Centralized location for the collation and updating of
the COBS customer training appointments and for
providing MI reports
- Scheduling of customer training appointments is
dealt with based on First In First Out (FIFO)
- Customer information is pulled through the process
as needed by users
36
Agenda
Project Background
Introducing Value Stream Mapping
Implementing Value Stream Mapping:
- Mapping the current state
- Developing future state
- Planning and implementing future changes
37
Plan and Implement Future Changes
39
Thank You!
Questions?
40