SURVEY OF SATISFACTION

ICR (Colombian importer of spare parts)

Name 1 Lousy
Date 2 Regular
Sex 3 Acceptable
4 Good
5 Excellent
Thank you for conducting the user satisfaction survey. It will not take more than five minutes to
complete and will help us to improve our services.
Rate your level of satisfaction according to the following rating scale:
Clasifique su nivel de satisfaccin de acuerdo con la siguiente escala de clasificacin:
1 = LOUSY 2 = REGULAR 3 = ACCEPTABLE 4 = GOOD 5 = EXCELLENT

N QUESTIONS ANSWERS
1 2 3 4 5
1 How do you rate the service you have received in ICR
(Colombian importer of spare parts)?
2 How fast do you consider our service to be?

3 How is the treatment of staff towards users or customers?

4 Do you consider that all the staff is qualified and is

suitable to perform the services?
5 How do you find the products offered by ICR (Colombian
Importer of spare parts)?
6 The information provided at the time of an advice or
procedure is clear, easy to understand and appropriate?
7 So effectively what has been the response to their needs?

8 Do you consider that the comfort, organization and

logistics of our offices is adequate for what we do?
9 How useful has been our service for you?

10 The location and access of our office that qualifies you?

11 The staff account with sufficient material resources to

carry out its work?
12 The staff has the appropriate means of communication?
 TABULATION

SURVEY OF SATISFACTION
ICR (Colombian importer of spare parts)

N QUESTIONS ANSWER QUANTITY

Lousy 5
Regular 5
1 How do you rate the service you have received in ICR (Colombian importer of spare parts)? Acceptable 15
Good 30
Excellent 45
Lousy 3
Regular 10
2 How fast do you consider our service to be? Acceptable 27
Good 28
Excellent 32
Lousy 1
Regular 2
3 How is the treatment of staff towards users or customers? Acceptable 4
Good 38
Excellent 55
Lousy 0
Regular 0
4 Do you consider that all the staff is qualified and is suitable to perform the services? Acceptable 15
Good 40
Excellent 45
Lousy 0
Regular 0
5 How do you find the products offered by ICR (Colombian Importer of spare parts)? Acceptable 0
Good 40
Excellent 60
Lousy 0
Regular 1
The information provided at the time of an advice or procedure is clear, easy to understand and
6 Acceptable 3
appropriate?
Good 50
Excellent 46
Lousy 1
Regular 0
7 So effectively what has been the response to their needs? Acceptable 10
Good 50
Excellent 39
 Lousy 0
Regular 5
Do you consider that the comfort, organization and logistics of our offices is adequate for what we
8 Acceptable 20
do?
Good 20
Excellent 55
Lousy 20
Regular 15
9 How useful has been our service for you? Acceptable 15
Good 20
Excellent 30
Lousy 18
Regular 13
10 The location and access of our office that qualifies you? Acceptable 4
Good 20
Excellent 42
Lousy 10
Regular 13
11 The staff account with sufficient material resources to carry out its work? Acceptable 15
Good 22
Excellent 30
Lousy 20
Regular 15
12 The staff has the appropriate means of communication? Acceptable 15
Good 15
Excellent 35
 GRAPHICS

SURVEY OF SATISFACTION
ICR (Colombian importer of spare parts)
QUANTITY

Pesimo Regular Aceptable Bueno Excelente

Cmo califica el servicio que ha recibido en ICR (Importadora Colombiana de
repuestos)?
1

Pesimo Regular Aceptable Bueno Excelente

La ubicacin y acceso de nuestra oficina que calificacin le merece?
10