Академический Документы
Профессиональный Документы
Культура Документы
Name:
Score:0/250points(0%)
PT2
True/False
Indicatewhetherthestatementistrueorfalse.
1.Althoughinformationtechnologyprojectshaveapoortrackrecordinmeetingproject
goals,theyhaveagoodtrackrecordinmeetingbudgetgoals.
ANSWER: F
POINTS: 0/1
FEEDBACK:
REF: 254
2.Preparingcostestimatesisajobforaccountants.
ANSWER: F
POINTS: 0/1
FEEDBACK:
REF: 256
3.Ifaprojectmanagergetssickfortwoweeksoranimportantsuppliergoesoutof
business,managementreservecouldbesetasidetocovertheresultingcosts.
ANSWER: T
POINTS: 0/1
FEEDBACK:
REF: 260
4.ROMestimatescanbereferredtoasaballparkestimate,aguesstimate,aswag,ora
broadgauge.
ANSWER: T
POINTS: 0/1
FEEDBACK:
REF: 261
5.Adefinitiveestimateshouldbetheleastaccurateofthethreetypesofestimates.
ANSWER: F
POINTS: 0/1
FEEDBACK:
REF: 262
6.Parametricmodelsareleastreliablewhenhistoricalinformationwasusedtocreatethe
model.
ANSWER: F
POINTS: 0/1
FEEDBACK:
REF: 264
file:///F:/UniMaterials/SIT374_TRI1_2014/Exam/pt2.htm/Exam/pt2.htm 1/44
11/25/2015 PT2
7.Thepeoplewhodevelopsoftwarecostestimatesoftenhaveagreatdealofexperience
withcostestimation.
ANSWER: F
POINTS: 0/1
FEEDBACK:
REF: 265
8.TheWBSisnotarequiredinputwhendevelopingacostestimate.
ANSWER: F
POINTS: 0/1
FEEDBACK:
REF: 266
9.Theredoesnotneedtobeachangecontrolsystemtodefineproceduresforchanging
thecostbaseline.
ANSWER: F
POINTS: 0/1
FEEDBACK:
REF: 272
10.TheformulasforvariancesandindexesstartwithEV,theearnedvalue.
ANSWER: T
POINTS: 0/1
FEEDBACK:
REF: 274
11.Databasesareacommontoolforcostestimating,costbudgeting,andcostcontrol.
ANSWER: F
POINTS: 0/1
FEEDBACK:
REF: 279
12.Qualityplanningimpliestheabilitytoanticipatesituationsandprepareactionsthat
bringaboutthedesiredoutcome.
ANSWER: T
POINTS: 0/1
FEEDBACK:
REF: 296
13.Understandingwhichvariablesaffectoutcomeisaveryimportantpartofquality
planning.
ANSWER: T
POINTS: 0/1
FEEDBACK:
REF: 296
14.Mostinformationtechnologyproductscanreach100percentreliability.
file:///F:/UniMaterials/SIT374_TRI1_2014/Exam/pt2.htm/Exam/pt2.htm 2/44
11/25/2015 PT2
ANSWER: F
POINTS: 0/1
FEEDBACK:
REF: 298
15.Modernqualitymanagementrequirescustomersatisfaction,preferspreventionto
inspection,andrecognizesmanagementresponsibilityforquality.
ANSWER: T
POINTS: 0/1
FEEDBACK:
REF: 315
16.Mostprojectmanagersagreethatmanaginghumanresourceseffectivelyisoneofthe
toughestchallengestheyface.
ANSWER: T
POINTS: 0/1
FEEDBACK:
REF: 338
17.Theglobaljobmarketforinformationtechnologyworkersiscontracting.
ANSWER: F
POINTS: 0/1
FEEDBACK:
REF: 338
18.Manyhighlyqualifiedinformationtechnologyworkerslosttheirjobsinthepastfew
years.
ANSWER: T
POINTS: 0/1
FEEDBACK:
REF: 339
19.Teambuildingskillsareoftennotachallengeformanyprojectmanagers.
ANSWER: F
POINTS: 0/1
FEEDBACK:
REF: 343
20.Maslowshierarchyofneedsstatesthatpeoplesbehaviorsareguidedormotivatedbya
sequenceofneeds.
ANSWER: T
POINTS: 0/1
FEEDBACK:
REF: 344
21.AccordingtoHerzberg,hygienefactorssuchaslargersalaries,moresupervision,ora
moreattractiveworkenvironmentwouldmotivateworkerstodomoreifpresent.
ANSWER: F
POINTS: 0/1
file:///F:/UniMaterials/SIT374_TRI1_2014/Exam/pt2.htm/Exam/pt2.htm 3/44
11/25/2015 PT2
FEEDBACK:
REF: 345346
22.Assignment,budget,promotion,money,andpenaltyinfluencebasesareautomatically
availabletoprojectmanagersaspartoftheirposition.
ANSWER: F
POINTS: 0/1
FEEDBACK:
REF: 348
23.Legitimatepowerinvolvesusingpersonalknowledgeandexpertisetogetpeopleto
changetheirbehavior.
ANSWER: F
POINTS: 0/1
FEEDBACK:
REF: 349
24.Smallerinformationtechnologyprojectsusuallyhavedeputyprojectmanagersor
subprojectmanagers.
ANSWER: F
POINTS: 0/1
FEEDBACK:
REF: 353
25.Projectmanagersoftenrecommendthatpeopletakespecifictrainingcoursesto
improveindividualandteamdevelopment.
ANSWER: T
POINTS: 0/1
FEEDBACK:
REF: 363
26.ThefirstdimensionofpsychologicaltypeintheMBTIsignifieswhetherpeopledraw
theirenergyfromotherpeople(extroverts)orfrominsidethemselves(introverts).
ANSWER: T
POINTS: 0/1
FEEDBACK:
REF: 364
27.Projectmanagersdonotneedtocontinuallyassesstheirteamsperformance.
ANSWER: F
POINTS: 0/1
FEEDBACK:
REF: 368
28.Mosteducationalsystemsforinformationtechnologygraduatespromotestrong
technicalskillsoverstrongcommunicationandsocialskills.
ANSWER: T
POINTS: 0/1
file:///F:/UniMaterials/SIT374_TRI1_2014/Exam/pt2.htm/Exam/pt2.htm 4/44
11/25/2015 PT2
FEEDBACK:
REF: 382
29.Consistentcommunicationhelpsorganizationsimproveprojectcommunications,
especiallyforprogramscomposedofmultipleprojects.
ANSWER: T
POINTS: 0/1
FEEDBACK:
REF: 388
30.Gettingprojectinformationtotherightpeopleattherighttimeandinausefulformatis
notasimportantasdevelopingtheinformationinthefirstplace.
ANSWER: F
POINTS: 0/1
FEEDBACK:
REF: 388
31.Insteadofknowingthepeopleworkingontheirprojectsanddevelopingatrusting
relationshipwiththem,manycolleaguesandmanagersshouldwanttofocusongetting
informationbyreadingtechnicaldocuments.
ANSWER: F
POINTS: 0/1
FEEDBACK:
REF: 390
32.Manyprojectshaveeachteammemberprepareamonthlyorsometimesweekly
progressreport.
ANSWER: T
POINTS: 0/1
FEEDBACK:
REF: 398
33.Projectmanagersmustrealizethatallconflictisbad.
ANSWER: F
POINTS: 0/1
FEEDBACK:
REF: 400
34.Itiscommontofindsomeonewithanaturalabilityforbothcommunicationand
technicalskills.
ANSWER: F
POINTS: 0/1
FEEDBACK:
REF: 400
35.Donothaveameetingifthereisabetterwayofachievingtheobjectiveathand.
ANSWER: T
POINTS: 0/1
file:///F:/UniMaterials/SIT374_TRI1_2014/Exam/pt2.htm/Exam/pt2.htm 5/44
11/25/2015 PT2
FEEDBACK:
REF: 402
36.Emailisalwaysanappropriatemediumforalltypesofcommunications.
ANSWER: F
POINTS: 0/1
FEEDBACK:
REF: 404
37.Riskmanagementisafrequentlyoverlookedaspectofprojectmanagement.
ANSWER: T
POINTS: 0/1
FEEDBACK:
REF: 422
38.Beforeyoucanimproveprojectriskmanagement,youmustunderstandwhatriskis.
ANSWER: T
POINTS: 0/1
FEEDBACK:
REF: 425
39.Negativeriskmanagementislikeinvestinginopportunities.
ANSWER: F
POINTS: 0/1
FEEDBACK:
REF: 425
40.Youcanbreakdownthetechnologyriskcategoryintohardware,software,andnetwork
technology.
ANSWER: T
POINTS: 0/1
FEEDBACK:
REF: 431
41.Potentialriskscanonlybeidentifiedearlyinaproject.
ANSWER: F
POINTS: 0/1
FEEDBACK:
REF: 434
42.Thepsychologyliteratureshowsthatindividuals,workingalone,producefewerideas
thanthesameindividualsproducethroughbrainstorminginsmall,facetofacegroups.
ANSWER: F
POINTS: 0/1
FEEDBACK:
REF: 434435
43.Itisuncommonforpeopletoidentifyproblemsoropportunitieswithoutreally
file:///F:/UniMaterials/SIT374_TRI1_2014/Exam/pt2.htm/Exam/pt2.htm 6/44
11/25/2015 PT2
understandingthem.
ANSWER: F
POINTS: 0/1
FEEDBACK:
REF: 435
44.SWOTanalysiscanbeusedduringriskidentificationbyhavingprojectteamsfocuson
thebroadperspectivesofpotentialrisksforparticularprojects.
ANSWER: T
POINTS: 0/1
FEEDBACK:
REF: 435
45.Projectriskmanagementdoesnotstopwiththeinitialriskanalysis.
ANSWER: T
POINTS: 0/1
FEEDBACK:
REF: 450
46.Feworganizationsusesomeformofoutsourcingtomeettheirinformationtechnology
needs.
ANSWER: F
POINTS: 0/1
FEEDBACK:
REF: 463
47.Whenanorganizationoutsourceswork,itoftendoesnothaveasmuchcontrolover
thoseaspectsofprojectsthatsupplierscarryout.
ANSWER: T
POINTS: 0/1
FEEDBACK:
REF: 464
48.Ifthereisnoneedtobuyanyproductsorservicesfromoutsidetheorganization,then
thereisnoneedtoperformanyoftheotherprocurementmanagementprocesses.
ANSWER: T
POINTS: 0/1
FEEDBACK:
REF: 466
49.Itisalwayslesseffectivetohireskilledconsultantstoperformspecifictasksforashort
periodoftimethantohireorkeepemployeesonstafffulltime.
ANSWER: F
POINTS: 0/1
FEEDBACK:
REF: 468
50.Anytypeofcontractshouldincludespecificclausesthattakeintoaccountissuesunique
totheproject.
file:///F:/UniMaterials/SIT374_TRI1_2014/Exam/pt2.htm/Exam/pt2.htm 7/44
11/25/2015 PT2
ANSWER: T
POINTS: 0/1
FEEDBACK:
REF: 472
MultipleChoice
Identifythechoicethatbestcompletesthestatementoranswersthequestion.
51.TheStandishGroupsCHAOSstudiesreportedanaveragecostoverrunfor
unsuccessfulITprojectsrangedfrom180percentin1994to____percentin2004.
a. 28 c. 56
b. 43 d. 73
ANSWER: C
POINTS: 0/1
FEEDBACK:
REF: 254
52.Threeseparatesurveysofsoftwareprojectcostoverrunsfoundthattheaveragecost
overrunforalloftheprojectsintheirsurveysamples(notjustunsuccessfulprojects)
were____percent.
a. 1314 c. 3334
b. 2324 d. 4344
ANSWER: C
POINTS: 0/1
FEEDBACK:
REF: 254
53.____includestheprocessesrequiredtoensurethataprojectteamcompletesaproject
withinanapprovedbudget.
a. Costbudgeting c. Costcontrol
b. Costestimating d. Projectcostmanagement
ANSWER: D
POINTS: 0/1
FEEDBACK:
REF: 256
54.____involvesdevelopinganapproximationorestimateofthecostsoftheresources
neededtocompleteaproject.
a. Determiningthebudget c. Controllingcosts
b. Consolidationofcosts d. Estimatingcosts
ANSWER: D
POINTS: 0/1
FEEDBACK:
REF: 256
55.____involvesallocatingtheoverallcostestimatetoindividualworkitemstoestablisha
baselineformeasuringperformance.
a. Determiningthebudget c. Controllingcosts
b. Consolidationofcosts d. Estimatingcosts
file:///F:/UniMaterials/SIT374_TRI1_2014/Exam/pt2.htm/Exam/pt2.htm 8/44
11/25/2015 PT2
ANSWER: A
POINTS: 0/1
FEEDBACK:
REF: 256
56.____istheratioofrevenuestoprofits.
a. Profit c. Coststructure
b. Profitmargin d. Costmargin
ANSWER: B
POINTS: 0/1
FEEDBACK:
REF: 257258
57.____helpsyoudevelopanaccurateprojectionofaprojectsfinancialcostsand
benefits.
a. Profitcyclecosting c. Lifecyclecosting
b. Financialcosting d. Profitmargincosting
ANSWER: C
POINTS: 0/1
FEEDBACK:
REF: 258
58.____,withassistancefromfinancialexpertsintheirorganizations,shouldcreate
estimatesofthecostsandbenefitsoftheprojectforitsentirelifecycle.
a. Financialmanagers c. Budgetmanagers
b. Projectmanagers d. Systemmanagers
ANSWER: B
POINTS: 0/1
FEEDBACK:
REF: 258
59.Sinceorganizationsdependonreliableinformationtechnology,therearealsohuge
costsassociatedwith____.
a. worktime c. uptime
b. technicalplanning d. downtime
ANSWER: D
POINTS: 0/1
FEEDBACK:
REF: 258
60.____isamethodfordeterminingtheestimatedannualcostsandbenefitsforaproject
andtheresultingannualcashflow.
a. Lifecyclecosting c. Costestimating
b. Profitmarginanalysis d. Cashflowanalysis
ANSWER: D
POINTS: 0/1
FEEDBACK:
REF: 259
file:///F:/UniMaterials/SIT374_TRI1_2014/Exam/pt2.htm/Exam/pt2.htm 9/44
11/25/2015 PT2
61.____arethosecoststhatanorganizationcaneasilymeasureindollars.
a. Intangiblecosts c. Tangiblecosts
b. Directcosts d. Indirectcosts
ANSWER: C
POINTS: 0/1
FEEDBACK:
REF: 259
62.Projectmanagersshouldfocuson____,sincetheycancontrolthem.
a. sunkcosts c. directcosts
b. indirectcosts d. intangiblecosts
ANSWER: C
POINTS: 0/1
FEEDBACK:
REF: 260
63.____arecoststhatarenotdirectlyrelatedtotheproductsorservicesoftheproject,but
areindirectlyrelatedtoperformingtheproject.
a. Intangiblecosts c. Directcosts
b. Tangiblecosts d. Indirectcosts
ANSWER: D
POINTS: 0/1
FEEDBACK:
REF: 260
64.____shouldbeforgotten.
a. Sunkcosts c. Directcosts
b. Indirectcosts d. Intangiblecosts
ANSWER: A
POINTS: 0/1
FEEDBACK:
REF: 260
65.____allowforfuturesituationsthatmaybepartiallyplannedfor.
a. Contingencyreserves c. Unknownunknowns
b. Managementreserves d. Directreserves
ANSWER: A
POINTS: 0/1
FEEDBACK:
REF: 260
66.____allowforfuturesituationsthatareunpredictable.
a. Contingencyreserves c. Knownunknowns
b. Managementreserves d. Indirectreserves
ANSWER: B
POINTS: 0/1
FEEDBACK:
REF: 260
file:///F:/UniMaterials/SIT374_TRI1_2014/Exam/pt2.htm/Exam/pt2.htm 10/44
11/25/2015 PT2
67.A____providesanestimateofwhataprojectwillcost.
a. budgetaryestimate c. roughorderofmagnitudeestimate
b. definitiveestimate d. finalestimate
ANSWER: C
POINTS: 0/1
FEEDBACK:
REF: 261
68.A____isusedtoallocatemoneyintoanorganizationsbudget.
a. budgetaryestimate c. roughorderofmagnitudeestimate
b. definitiveestimate d. finalestimate
ANSWER: A
POINTS: 0/1
FEEDBACK:
REF: 261
69.A____isusedformakingmanypurchasingdecisionsforwhichaccurateestimatesare
requiredandforestimatingfinalprojectcosts.
a. budgetaryestimate c. roughorderofmagnitudeestimate
b. definitiveestimate d. finalestimate
ANSWER: B
POINTS: 0/1
FEEDBACK:
REF: 261
70.____usetheactualcostofaprevious,similarprojectasthebasisforestimatingthecost
ofthecurrentproject.
a. Actualestimates c. Bottomupestimates
b. Parametricestimates d. Analogousestimates
ANSWER: D
POINTS: 0/1
FEEDBACK:
REF: 263
71.____involveestimatingindividualworkitemsoractivitiesandsummingthemtogeta
projecttotal.
a. Actualestimates c. Bottomupestimates
b. Parametricestimates d. Analogousestimates
ANSWER: C
POINTS: 0/1
FEEDBACK:
REF: 264
72.A(n)____mightprovideanestimateof$50perlineofcodeforasoftware
developmentprojectbasedontheprogramminglanguagetheprojectisusing,thelevel
ofexpertiseoftheprogrammers,thesizeandcomplexityofthedatainvolved,andso
on.
a. analogouscostestimate c. bottomupestimate
b. parametricmodel d. reserveanalysis
file:///F:/UniMaterials/SIT374_TRI1_2014/Exam/pt2.htm/Exam/pt2.htm 11/44
11/25/2015 PT2
ANSWER: B
POINTS: 0/1
FEEDBACK:
REF: 264
73.TomDeMarco,awellknownauthoronsoftwaredevelopment,suggests____reasons
fortheinaccuraciesofmanyinformationtechnologyprojectcostestimatesandsome
waystoovercomethem.
a. three c. five
b. four d. six
ANSWER: B
POINTS: 0/1
FEEDBACK:
REF: 264265
74.Ifthecostestimatewillbethebasisforcontractawardsandperformancereporting,it
shouldbea____andasaccurateaspossible.
a. budgetaryestimate c. roughorderofmagnitudeestimate
b. definitiveestimate d. finalestimate
ANSWER: B
POINTS: 0/1
FEEDBACK:
REF: 266
75.A____isatimephasedbudgetthatprojectmanagersusetomeasureandmonitorcost
performance.
a. budgetbaseline c. costbaseline
b. ledger d. costline
ANSWER: C
POINTS: 0/1
FEEDBACK:
REF: 271
76.Theprojectmanagementplan,projectfundingrequirements,workperformancedata,
andorganizationalprocessassetsareinputsfortheprocessof____.
a. controllingcosts c. consolidatingcosts
b. budgetingcosts d. estimatingcosts
ANSWER: A
POINTS: 0/1
FEEDBACK:
REF: 272
77.____isaprojectperformancemeasurementtechniquethatintegratesscope,time,and
costdata.
a. Costbaseline c. Constructivecostmodeling
b. Earnedvaluemanagement d. Parametricmodeling
ANSWER: B
POINTS: 0/1
FEEDBACK:
file:///F:/UniMaterials/SIT374_TRI1_2014/Exam/pt2.htm/Exam/pt2.htm 12/44
11/25/2015 PT2
REF: 273
78.The____isthatportionoftheapprovedtotalcostestimateplannedtobespentonan
activityduringagivenperiod.
a. AC c. RP
b. EV d. PV
ANSWER: D
POINTS: 0/1
FEEDBACK:
REF: 273
79.The____istheratioofactualworkcompletedtothepercentageofworkplannedto
havebeencompletedatanygiventimeduringthelifeoftheprojectoractivity.
a. AC c. RP
b. EV d. PV
ANSWER: C
POINTS: 0/1
FEEDBACK:
REF: 273
80.The____isanestimateofthevalueofthephysicalworkactuallycompleted.
a. AC c. RP
b. EV d. PV
ANSWER: B
POINTS: 0/1
FEEDBACK:
REF: 273
81.The____isthetotaldirectandindirectcostsincurredinaccomplishingworkonan
activityduringagivenperiod.
a. AC c. RP
b. EV d. PV
ANSWER: A
POINTS: 0/1
FEEDBACK:
REF: 273
82.Variancesarecalculatedbysubtractingtheactualcostorplannedvaluefrom____.
a. EV c. PV
b. AC d. RP
ANSWER: A
POINTS: 0/1
FEEDBACK:
REF: 274
83.____istheearnedvalueminustheactualcost.
a. SV c. CPI
b. CV d. SPI
ANSWER: B
file:///F:/UniMaterials/SIT374_TRI1_2014/Exam/pt2.htm/Exam/pt2.htm 13/44
11/25/2015 PT2
POINTS: 0/1
FEEDBACK:
REF: 275
84.____istheearnedvalueminustheplannedvalue.
a. SV c. CPI
b. CV d. SPI
ANSWER: A
POINTS: 0/1
FEEDBACK:
REF: 275
85.The____istheratioofearnedvaluetoactualcostandcanbeusedtoestimatethe
projectedcostofcompletingtheproject.
a. SV c. CPI
b. CV d. SPI
ANSWER: C
POINTS: 0/1
FEEDBACK:
REF: 275
86.The____istheratioofearnedvaluetoplannedvalueandcanbeusedtoestimatethe
projectedtimetocompletetheproject.
a. SV c. CPI
b. CV d. SPI
ANSWER: D
POINTS: 0/1
FEEDBACK:
REF: 275
87.The____isanestimateofwhatitwillcosttocompletetheprojectbasedon
performancetodate.
a. CPI c. EAC
b. SV d. SPI
ANSWER: C
POINTS: 0/1
FEEDBACK:
REF: 275
88.Usingsimplifiedpercentagecompleteamountsforaoneyearprojectwithweekly
reportingandanaveragetaskorworkpacketsizeofoneweek,youcanexpectabout
a(n)____percenterrorrate.
a. 1 c. 11
b. 5 d. 15
ANSWER: A
POINTS: 0/1
FEEDBACK:
REF: 277
89.Ittookonly____yearsfor50millionpeopletousetheInternetcomparedto25years
file:///F:/UniMaterials/SIT374_TRI1_2014/Exam/pt2.htm/Exam/pt2.htm 14/44
11/25/2015 PT2
for50millionpeopletousetelephones.
a. three c. seven
b. five d. nine
ANSWER: B
POINTS: 0/1
FEEDBACK:
REF: 293
90.____meanstheprojectsprocessesandproductsmeetwrittenspecifications.
a. Conformancetorequirements c. Qualityconformance
b. Fitnessforuse d. Documentationmatching
ANSWER: A
POINTS: 0/1
FEEDBACK:
REF: 294
91.The____ultimatelydecidesifqualityisacceptable.
a. projectteam c. projectmanager
b. CEO d. customer
ANSWER: D
POINTS: 0/1
FEEDBACK:
REF: 295
92.Projectqualitymanagementinvolves____mainprocesses.
a. two c. four
b. three d. five
ANSWER: B
POINTS: 0/1
FEEDBACK:
REF: 295
93.____includesidentifyingwhichqualitystandardsarerelevanttotheprojectandhowto
satisfythosestandards.
a. Performingqualityassurance c. Checkingquality
b. Performingqualitycontrol d. Planningquality
ANSWER: D
POINTS: 0/1
FEEDBACK:
REF: 295
94.Themainoutputsof____areaqualitymanagementplan,qualitymetrics,quality
checklists,aprocessimprovementplan,andprojectdocumentupdates.
a. qualitycontrol c. qualityassurance
b. qualityplanning d. qualitycertification
ANSWER: B
POINTS: 0/1
FEEDBACK:
file:///F:/UniMaterials/SIT374_TRI1_2014/Exam/pt2.htm/Exam/pt2.htm 15/44
11/25/2015 PT2
REF: 295
95.____involvesperiodicallyevaluatingoverallprojectperformancetoensurethatthe
projectwillsatisfytherelevantqualitystandards.
a. Performingqualityassurance c. Checkingquality
b. Performingqualitycontrol d. Planningquality
ANSWER: A
POINTS: 0/1
FEEDBACK:
REF: 295
96.____involvesmonitoringspecificprojectresultstoensurethattheycomplywiththe
relevantqualitystandardswhileidentifyingwaystoimproveoverallquality.
a. Performingqualityassurance c. Checkingquality
b. Performingqualitycontrol d. Planningquality
ANSWER: B
POINTS: 0/1
FEEDBACK:
REF: 295
97.The____processisoftenassociatedwiththetechnicaltoolsandtechniquesofquality
management,suchasParetocharts,qualitycontrolcharts,andstatisticalsampling.
a. qualityplanning c. qualityassurance
b. qualitycertification d. qualitycontrol
ANSWER: D
POINTS: 0/1
FEEDBACK:
REF: 295
98.____isthedegreetowhichasystemperformsitsintendedfunction.
a. Reliability c. Maintainability
b. Performance d. Functionality
ANSWER: D
POINTS: 0/1
FEEDBACK:
REF: 297
99.____arethesystemsspecialcharacteristicsthatappealtousers.
a. Features c. Properties
b. Systemoutputs d. Functions
ANSWER: A
POINTS: 0/1
FEEDBACK:
REF: 297
100.____addresseshowwellaproductorserviceperformsthecustomersintendeduse.
a. Reliability c. Maintainability
b. Performance d. Functionality
ANSWER: B
file:///F:/UniMaterials/SIT374_TRI1_2014/Exam/pt2.htm/Exam/pt2.htm 16/44
11/25/2015 PT2
POINTS: 0/1
FEEDBACK:
REF: 297
101.____istheabilityofaproductorservicetoperformasexpectedundernormal
conditions.
a. Reliability c. Maintainability
b. Performance d. Functionality
ANSWER: A
POINTS: 0/1
FEEDBACK:
REF: 298
102.____addressestheeaseofperformingmaintenanceonaproduct.
a. Reliability c. Maintainability
b. Performance d. Functionality
ANSWER: C
POINTS: 0/1
FEEDBACK:
REF: 298
103.____generatesideasforqualityimprovementsbycomparingspecificprojectpractices
orproductcharacteristicstothoseofotherprojectsorproductswithinoroutsidethe
performingorganization.
a. Designofexperiments c. Testing
b. Qualityauditing d. Benchmarking
ANSWER: D
POINTS: 0/1
FEEDBACK:
REF: 299
104.____determine(s)iftheproductsorservicesproducedaspartoftheprojectwillbe
acceptedorrejected.
a. Processadjustments c. Acceptancedecisions
b. Rework d. Auditing
ANSWER: C
POINTS: 0/1
FEEDBACK:
REF: 299
105.____isactiontakentobringrejecteditemsintocompliancewithproductrequirements
orspecificationsorotherstakeholderexpectations.
a. Aprocessadjustment c. Anacceptancedecision
b. Rework d. Auditing
ANSWER: B
POINTS: 0/1
FEEDBACK:
REF: 300
106.____correct(s)orprevent(s)furtherqualityproblemsbasedonqualitycontrol
file:///F:/UniMaterials/SIT374_TRI1_2014/Exam/pt2.htm/Exam/pt2.htm 17/44
11/25/2015 PT2
measurements.
a. Processadjustments c. Acceptancedecisions
b. Rework d. Auditing
ANSWER: A
POINTS: 0/1
FEEDBACK:
REF: 300
107.A____isagraphicdisplayofdatathatillustratestheresultsofaprocessovertime.
a. statisticalsamplingchart c. SixSigmachart
b. Paretochart d. controlchart
ANSWER: D
POINTS: 0/1
FEEDBACK:
REF: 301
108.The____statesthatifsevendatapointsinarowareallbelowthemean,abovethe
mean,orareallincreasingordecreasing,thentheprocessneedstobeexaminedfor
nonrandomproblems.
a. tenrunrule c. sevenrunrule
b. six9sofqualityrule d. SixSigmarule
ANSWER: C
POINTS: 0/1
FEEDBACK:
REF: 302
109.____help(s)youidentifythevitalfewcontributorsthataccountformostquality
problemsinasystem.
a. Statisticalsampling c. SixSigma
b. Paretocharts d. Qualitycontrolcharts
ANSWER: B
POINTS: 0/1
FEEDBACK:
REF: 304
110.Acertaintyfactorof1.960isusedfor____percentdesiredcertainty.
a. 75 c. 96
b. 95 d. 99
ANSWER: B
POINTS: 0/1
FEEDBACK:
REF: 306
111.____isacomprehensiveandflexiblesystemforachieving,sustainingandmaximizing
businesssuccess.
a. Statisticalsampling c. SixSigma
b. Paretoanalysis d. Qualitycontrolcharting
ANSWER: C
file:///F:/UniMaterials/SIT374_TRI1_2014/Exam/pt2.htm/Exam/pt2.htm 18/44
11/25/2015 PT2
POINTS: 0/1
FEEDBACK:
REF: 307
112.SixSigmastargetforperfectionistheachievementofnomorethan____defects,
errors,ormistakespermillionopportunities.
a. 1.34 c. 34
b. 3.4 d. 340
ANSWER: B
POINTS: 0/1
FEEDBACK:
REF: 307
113.Importanttoolsusedinthe____phaseoftheDMAICprocessincludeaprojectcharter,
adescriptionofcustomerrequirements,processmaps,andVoiceoftheCustomer
(VOC)data.
a. define c. analyze
b. measure d. improve
ANSWER: A
POINTS: 0/1
FEEDBACK:
REF: 307
114.Animportanttoolusedinthe____phaseoftheDMAICprocessisthefishboneor
Ishikawadiagram.
a. define c. analyze
b. measure d. improve
ANSWER: C
POINTS: 0/1
FEEDBACK:
REF: 307
115.Inanynormaldistribution,____percentofthepopulationiswithinthreestandard
deviationsofthemean.
a. 95.5 c. 99.7
b. 99.0 d. 99.9
ANSWER: C
POINTS: 0/1
FEEDBACK:
REF: 310
116.A(n)____isanyinstancewheretheproductorservicefailstomeetcustomer
requirements.
a. defect c. error
b. failure d. recall
ANSWER: A
POINTS: 0/1
FEEDBACK:
REF: 312
file:///F:/UniMaterials/SIT374_TRI1_2014/Exam/pt2.htm/Exam/pt2.htm 19/44
11/25/2015 PT2
117.A(n)____isdonetotesteachindividualcomponent(oftenaprogram)toensurethatit
isasdefectfreeaspossible.
a. integrationtest c. useracceptancetest
b. unittest d. systemtest
ANSWER: B
POINTS: 0/1
FEEDBACK:
REF: 313
118.Oneof____14PointsforManagementstatesthatanorganizationshouldcease
dependenceoninspectiontoachievequality.
a. Demings c. Crosbys
b. Jurans d. Ishikawas
ANSWER: A
POINTS: 0/1
FEEDBACK:
REF: 315
119.Oneof____tenstepsstatesthatanorganizationshouldbuildawarenessoftheneed
andopportunityforimprovement.
a. Demings c. Jurans
b. Crosbys d. Ishikawas
ANSWER: C
POINTS: 0/1
FEEDBACK:
REF: 316
120.Juransfinalsteptoqualityimprovementis____.
a. organizetoreachthegoals(establishaqualitycouncil,identifyproblems,select
projects,appointteams,designatefacilitators)
b. keepscore
c. reportprogress
d. maintainmomentumbymakingannualimprovementpartoftheregular
systemsandprocessesofthecompany
ANSWER: D
POINTS: 0/1
FEEDBACK:
REF: 316
121.____wroteQualityIsFreein1979andisbestknownforsuggestingthatorganizations
striveforzerodefects.
a. Juran c. Crosby
b. Ishikawa d. Deming
ANSWER: C
POINTS: 0/1
FEEDBACK:
REF: 316
122.____,aqualitysystemstandarddevelopedbytheISO,isathreepart,continuouscycle
file:///F:/UniMaterials/SIT374_TRI1_2014/Exam/pt2.htm/Exam/pt2.htm 20/44
11/25/2015 PT2
ofplanning,controlling,anddocumentingqualityinanorganization.
a. IEEE15504 c. IEEE9000
b. ISO9000 d. ISO15504
ANSWER: B
POINTS: 0/1
FEEDBACK:
REF: 318
123.____isthecostofevaluatingprocessesandtheiroutputstoensurethataprojectis
errorfreeorwithinanacceptableerrorrange.
a. Preventioncost c. Internalfailurecost
b. Appraisalcost d. Externalfailurecost
ANSWER: B
POINTS: 0/1
FEEDBACK:
REF: 320
124.____isacostthatrelatestoallerrorsnotdetectedandnotcorrectedbeforedeliveryto
thecustomer.
a. Preventioncost c. Internalfailurecost
b. Appraisalcost d. Externalfailurecost
ANSWER: D
POINTS: 0/1
FEEDBACK:
REF: 321
125.____helpsintegratetraditionallyseparateorganizationalfunctions,setprocess
improvementgoalsandpriorities,provideguidanceforqualityprocesses,andprovidea
pointofreferenceforappraisingcurrentprocesses.
a. SQFD c. SQMMI
b. CMM d. CMMI
ANSWER: D
POINTS: 0/1
FEEDBACK:
REF: 323
126.Humanresourcemanagementincludes____processes.
a. three c. five
b. four d. six
ANSWER: B
POINTS: 0/1
FEEDBACK:
REF: 343
127.____involvesgettingtheneededpersonnelassignedtoandworkingontheproject.
a. Developingthehumanresourceplan c. Acquiringtheprojectteam
b. Developingtheprojectteam d. Managingtheprojectteam
ANSWER: C
POINTS: 0/1
file:///F:/UniMaterials/SIT374_TRI1_2014/Exam/pt2.htm/Exam/pt2.htm 21/44
11/25/2015 PT2
FEEDBACK:
REF: 343
128.____involvesbuildingindividualandgroupskillstoenhanceprojectperformance.
a. Developingthehumanresourceplan c. Acquiringtheprojectteam
b. Developingtheprojectteam d. Managingtheprojectteam
ANSWER: B
POINTS: 0/1
FEEDBACK:
REF: 343
129.____involvestrackingteammemberperformance,motivatingteammembers,
providingtimelyfeedback,resolvingissuesandconflicts,andcoordinatingchangesto
helpenhanceprojectperformance.
a. Developingthehumanresourceplan c. Acquiringtheprojectteam
b. Developingtheprojectteam d. Managingtheprojectteam
ANSWER: D
POINTS: 0/1
FEEDBACK:
REF: 343
130.____involvesidentifyinganddocumentingprojectroles,responsibilities,andreporting
relationships.
a. Developingthehumanresourceplan c. Acquiringtheprojectteam
b. Developingtheprojectteam d. Managingtheprojectteam
ANSWER: A
POINTS: 0/1
FEEDBACK:
REF: 343
131.AtthebottomofMaslowsstructureare____needs.
a. esteem c. physiological
b. selfactualization d. social
ANSWER: C
POINTS: 0/1
FEEDBACK:
REF: 344
132.ThebottomfourneedsinMaslowsstructurearereferredtoas____needs.
a. selfactualization c. safety
b. deficiency d. growth
ANSWER: B
POINTS: 0/1
FEEDBACK:
REF: 345
133.ThehighestlevelofneedsinMaslowsstructureisreferredtoasa____need.
a. deficiency c. safety
b. growth d. physiological
file:///F:/UniMaterials/SIT374_TRI1_2014/Exam/pt2.htm/Exam/pt2.htm 22/44
11/25/2015 PT2
ANSWER: B
POINTS: 0/1
FEEDBACK:
REF: 345
134.____isbestknownfordistinguishingbetweenmotivationalfactorsandhygienefactors
whenconsideringmotivationinworksettings.
a. FrederickHerzberg c. AbrahamMaslow
b. DavidMcClelland d. DouglasMcGregor
ANSWER: A
POINTS: 0/1
FEEDBACK:
REF: 345
135.____foundthatpeopleweremotivatedtoworkmostlybyfeelingsofpersonal
achievementandrecognition.
a. Maslow c. McClelland
b. McGregor d. Herzberg
ANSWER: D
POINTS: 0/1
FEEDBACK:
REF: 346
136.____proposedthatanindividualsspecificneedsareacquiredorlearnedovertimeand
shapedbylifeexperiences.
a. FrederickHerzberg c. AbrahamMaslow
b. DavidMcClelland d. DouglasMcGregor
ANSWER: B
POINTS: 0/1
FEEDBACK:
REF: 346
137.Peoplewithahighneedfor____seektoexcelandtendtoavoidbothlowriskand
highrisksituationstoimprovetheirchancesforachievingsomethingworthwhile.
a. affiliation c. power
b. money d. achievement
ANSWER: D
POINTS: 0/1
FEEDBACK:
REF: 347
138.Peoplewithahighneedfor____desireharmoniousrelationshipswithotherpeopleand
needtofeelacceptedbyothers.
a. affiliation c. power
b. money d. achievement
ANSWER: A
POINTS: 0/1
FEEDBACK:
REF: 347
file:///F:/UniMaterials/SIT374_TRI1_2014/Exam/pt2.htm/Exam/pt2.htm 23/44
11/25/2015 PT2
139.Peoplewhoneedpersonal____wanttodirectothersandcanbeseenasbossy.
a. affiliation c. power
b. advancement d. achievement
ANSWER: C
POINTS: 0/1
FEEDBACK:
REF: 347
140.The____presentssubjectswithaseriesofambiguouspicturesandasksthemto
developaspontaneousstoryforeachpicture,assumingtheywillprojecttheirown
needsintothestory.
a. RAM c. TAT
b. MBTI d. RACI
ANSWER: C
POINTS: 0/1
FEEDBACK:
REF: 347
141.____isbestknownfordevelopingTheoryXandTheoryY.
a. FrederickHerzberg c. AbrahamMaslow
b. DavidMcClelland d. DouglasMcGregor
ANSWER: D
POINTS: 0/1
FEEDBACK:
REF: 347
142.Peoplewhobelievein____assumethattheaverageworkerwantstobedirectedand
preferstoavoidresponsibility.
a. TheoryW c. TheoryY
b. TheoryX d. TheoryZ
ANSWER: B
POINTS: 0/1
FEEDBACK:
REF: 347
143.____emphasizesthingssuchasjobrotation,broadeningofskills,generalizationversus
specialization,andtheneedforcontinuoustrainingofworkers.
a. TheoryW c. TheoryY
b. TheoryX d. TheoryZ
ANSWER: D
POINTS: 0/1
FEEDBACK:
REF: 348
144.AccordingtoThamhainandWilemon,____isthelegitimatehierarchicalrighttoissue
orders.
a. authority c. expertise
b. assignment d. promotion
ANSWER: A
file:///F:/UniMaterials/SIT374_TRI1_2014/Exam/pt2.htm/Exam/pt2.htm 24/44
11/25/2015 PT2
POINTS: 0/1
FEEDBACK:
REF: 348
145.AccordingtoThamhainandWilemon,____istheabilitytoimproveaworkers
position.
a. authority c. expertise
b. assignment d. promotion
ANSWER: D
POINTS: 0/1
FEEDBACK:
REF: 348
146.____involvesusingpunishment,threats,orothernegativeapproachestogetpeopleto
dothingstheydonotwanttodo.
a. Legitimatepower c. Rewardpower
b. Coercivepower d. Referentpower
ANSWER: B
POINTS: 0/1
FEEDBACK:
REF: 349
147.____involvesusingincentivestoinducepeopletodothings.
a. Legitimatepower c. Rewardpower
b. Coercivepower d. Referentpower
ANSWER: C
POINTS: 0/1
FEEDBACK:
REF: 349
148.WhichofCoveyshabitsdoesDouglasRosssuggestdifferentiatesgoodproject
managersfromaverageorpoorprojectmanagers?____
a. Thinkwin/win
b. Seekfirsttounderstand,thentobeunderstood
c. Beginwiththeendinmind
d. Synergize
ANSWER: B
POINTS: 0/1
FEEDBACK:
REF: 351
149.____ismatchingcertainbehaviorsoftheotherperson.
a. Empathiclistening c. Synergy
b. Rapport d. Mirroring
ANSWER: D
POINTS: 0/1
FEEDBACK:
REF: 351
150.____fillinforprojectmanagersintheirabsenceandassistthemasneeded.
file:///F:/UniMaterials/SIT374_TRI1_2014/Exam/pt2.htm/Exam/pt2.htm 25/44
11/25/2015 PT2
a. Deputyprojectmanagers c. Assistantprojectmanagers
b. Subprojectmanagers d. Secondtierprojectmanagers
ANSWER: A
POINTS: 0/1
FEEDBACK:
REF: 352
151.Thefirststepintheframeworkfordefiningandassigningworkis____.
a. defininghowtheworkwillbeaccomplished
b. breakingdowntheworkintomanageableelements
c. finalizingtheprojectrequirements
d. assigningworkresponsibilities
ANSWER: C
POINTS: 0/1
FEEDBACK:
REF: 353
152.A(n)____isacolumnchartthatshowsthenumberofresourcesassignedtoaproject
overtime.
a. responsibilityassignmentmatrix c. RACIcharts
b. resourcehistogram d. organizationalbreakdownstructure
ANSWER: B
POINTS: 0/1
FEEDBACK:
REF: 357
153.____isatechniqueforresolvingresourceconflictsbydelayingtasks.
a. Resourceloading c. Resourceallocation
b. Resourceleveling d. Resourcerequesting
ANSWER: B
POINTS: 0/1
FEEDBACK:
REF: 361
154.IntheTuckmanmodel,____occursasteammembershavedifferentopinionsastohow
theteamshouldoperate.
a. performing c. forming
b. norming d. storming
ANSWER: D
POINTS: 0/1
FEEDBACK:
REF: 363
155.IntheTuckmanmodel,____occurswhentheemphasisisonreachingtheteamgoals,
ratherthanworkingonteamprocess.
a. performing c. forming
b. norming d. storming
ANSWER: A
file:///F:/UniMaterials/SIT374_TRI1_2014/Exam/pt2.htm/Exam/pt2.htm 26/44
11/25/2015 PT2
POINTS: 0/1
FEEDBACK:
REF: 363
156.PsychologistDavidMerrildescribes____asreactiveandtaskoriented.
a. Expressives c. Analyticals
b. Drivers d. Amiables
ANSWER: C
POINTS: 0/1
FEEDBACK:
REF: 366
157.PsychologistDavidMerrildescribes____asreactiveandpeopleoriented.
a. Expressives c. Analyticals
b. Drivers d. Amiables
ANSWER: D
POINTS: 0/1
FEEDBACK:
REF: 366
158.Thereare____mainprocessesinprojectcommunicationsmanagement.
a. two c. four
b. three d. five
ANSWER: C
POINTS: 0/1
FEEDBACK:
REF: 383
159.____involvesdeterminingtheinformationandcommunicationsneedsofthe
stakeholders.
a. Reportingperformance c. Managingstakeholderexpectations
b. Distributinginformation d. Planningcommunications
ANSWER: D
POINTS: 0/1
FEEDBACK:
REF: 384
160.Theoutputofthe____processisacommunicationsmanagementplan.
a. reportingperformance c. managingstakeholderexpectations
b. distributinginformation d. planningcommunications
ANSWER: D
POINTS: 0/1
FEEDBACK:
REF: 384
161.____involvesmakingneededinformationavailabletoprojectstakeholdersinatimely
manner.
a. Reportingperformance c. Managingstakeholderexpectations
b. Distributinginformation d. Planningcommunications
file:///F:/UniMaterials/SIT374_TRI1_2014/Exam/pt2.htm/Exam/pt2.htm 27/44
11/25/2015 PT2
ANSWER: B
POINTS: 0/1
FEEDBACK:
REF: 384
162.____involvescollectinganddisseminatingperformanceinformation,includingstatus
reports,progressmeasurement,andforecasting.
a. Reportingperformance c. Managingstakeholderexpectations
b. Distributinginformation d. Planningcommunications
ANSWER: A
POINTS: 0/1
FEEDBACK:
REF: 384
163.Thecommunicationsmanagementplancanbepartoftheteam____.
a. WBS c. plan
b. contract d. guidelines
ANSWER: B
POINTS: 0/1
FEEDBACK:
REF: 386
164.Informationregardingthecontentofessentialprojectcommunicationscomesfromthe
____.
a. organizationalchart c. workbreakdownstructure(WBS)
b. communicationsmanagementplan d. expectationsmanagementmatrix
ANSWER: C
POINTS: 0/1
FEEDBACK:
REF: 388
165.The____servesasagoodstartingpointforinformationdistribution.
a. stakeholdercommunicationsanalysis c. communicationsmanagementplan
b. WBS d. statusreport
ANSWER: A
POINTS: 0/1
FEEDBACK:
REF: 388
166.Often,manynontechnicalprofessionalsfromcolleaguestomanagerspreferto
____aboutprojectinformationtotrytofindpertinentinformation.
a. readdetailedreports c. readWebpages
b. reademails d. haveatwowayconversation
ANSWER: D
POINTS: 0/1
FEEDBACK:
REF: 390
167.____areoftenmoreeffective,particularlyforsensitiveinformation.
file:///F:/UniMaterials/SIT374_TRI1_2014/Exam/pt2.htm/Exam/pt2.htm 28/44
11/25/2015 PT2
a. Electroniccommunications c. Telephoneconversations
b. Shortfacetofacemeetings d. Longfacetofacemeetings
ANSWER: B
POINTS: 0/1
FEEDBACK:
REF: 390
168.Sinceinformationtechnologyprojectsoftenrequirealotofcoordination,itisagood
ideatohave____meetings.
a. long,frequent c. short,frequent
b. short,infrequent d. long,infrequent
ANSWER: C
POINTS: 0/1
FEEDBACK:
REF: 391
169.AccordingtotheguidelinesprovidedbyPracticalCommunications,Inc.,a(n)____is
theonlyinappropriatemethodforexpressingsupport/appreciation.
a. phonecall c. meeting
b. email d. Website
ANSWER: D
POINTS: 0/1
FEEDBACK:
REF: 392
170.AccordingtotheguidelinesprovidedbyPracticalCommunications,Inc.,a(n)____is
theonlymethodthatisexcellentforencouragingcreativethinking.
a. phonecall c. meeting
b. email d. WebSite
ANSWER: B
POINTS: 0/1
FEEDBACK:
REF: 392
171.AccordingtotheguidelinesprovidedbyPracticalCommunications,Inc.,a(n)____is
themostappropriatemethodforgivingcomplexinstructions.
a. phonecall c. meeting
b. email d. WebSite
ANSWER: C
POINTS: 0/1
FEEDBACK:
REF: 392
172.Manyusersprefer____tolearnhowtouseanewsystem.
a. phoneconversations c. emailconversations
b. facetofacemeetings d. readinguserguides
ANSWER: B
POINTS: 0/1
file:///F:/UniMaterials/SIT374_TRI1_2014/Exam/pt2.htm/Exam/pt2.htm 29/44
11/25/2015 PT2
FEEDBACK:
REF: 394
173.Asthenumberofpeopleinvolvedinaproject____,thecomplexityofcommunications
____.
a. increases,decreases c. increases,staysconstant
b. decreases,increases d. increases,increases
ANSWER: D
POINTS: 0/1
FEEDBACK:
REF: 395
174.Twopeoplehave____communicationschannel(s).
a. zero c. two
b. one d. three
ANSWER: B
POINTS: 0/1
FEEDBACK:
REF: 395
175.Fourpeoplehave____communicationschannel(s).
a. one c. six
b. four d. eight
ANSWER: C
POINTS: 0/1
FEEDBACK:
REF: 395
176.Manypractitionersdefineprojectsuccessas____.
a. meetingprojectscopegoals c. satisfyingthecustomer/sponsor
b. meetingtimegoals d. meetingcostgoals
ANSWER: C
POINTS: 0/1
FEEDBACK:
REF: 396
177.Projectsponsorscanusuallyrankscope,time,andcostgoalsinorderofimportancein
a(n)____.
a. expectationsmanagementmatrix c. issuelog
b. responsibilityassignmentmatrix d. prioritymatrix
ANSWER: A
POINTS: 0/1
FEEDBACK:
REF: 397
178.____describewheretheprojectstandsataspecificpointintime.
a. Progressreports c. Forecasts
b. Statusreports d. Updates
ANSWER: B
file:///F:/UniMaterials/SIT374_TRI1_2014/Exam/pt2.htm/Exam/pt2.htm 30/44
11/25/2015 PT2
POINTS: 0/1
FEEDBACK:
REF: 398
179.____describewhattheprojectteamhasaccomplishedduringacertainperiod.
a. Progressreports c. Forecasts
b. Statusreports d. Updates
ANSWER: A
POINTS: 0/1
FEEDBACK:
REF: 398
180.____predictfutureprojectstatusandprogressbasedonpastinformationandtrends.
a. Progressreports c. Forecasts
b. Statusreports d. Updates
ANSWER: C
POINTS: 0/1
FEEDBACK:
REF: 398
181.____areagoodwaytohighlightinformationprovidedinimportantprojectdocuments,
empowerpeopletobeaccountablefortheirwork,andhavefacetofacediscussions
aboutimportantprojectissues.
a. Informationretreats c. Informationreviewmeetings
b. Statusplanningmeetings d. Statusreviewmeetings
ANSWER: D
POINTS: 0/1
FEEDBACK:
REF: 399
182.The____modeisalsocalledtheproblemsolvingmode.
a. confrontation c. smoothing
b. compromise d. forcing
ANSWER: A
POINTS: 0/1
FEEDBACK:
REF: 400
183.Withthe____,projectmanagersuseagiveandtakeapproachtoresolvingconflicts.
a. confrontationmode c. smoothingmode
b. compromisemode d. forcingmode
ANSWER: B
POINTS: 0/1
FEEDBACK:
REF: 400
184.Whenusingthe____,theprojectmanagerdeemphasizesoravoidsareasofdifferences
andemphasizesareasofagreement.
a. confrontationmode c. smoothingmode
b. withdrawalmode d. forcingmode
file:///F:/UniMaterials/SIT374_TRI1_2014/Exam/pt2.htm/Exam/pt2.htm 31/44
11/25/2015 PT2
ANSWER: C
POINTS: 0/1
FEEDBACK:
REF: 400
185.Whenusingthe____,projectmanagersexerttheirviewpointatthepotentialexpenseof
anotherviewpoint.
a. confrontationmode c. smoothingmode
b. compromisemode d. forcingmode
ANSWER: D
POINTS: 0/1
FEEDBACK:
REF: 400
186.Whenusingthe____,projectmanagersretreatorwithdrawfromanactualorpotential
disagreement.
a. confrontationmode c. smoothingmode
b. withdrawalmode d. forcingmode
ANSWER: B
POINTS: 0/1
FEEDBACK:
REF: 400
187.Researchindicatesthatprojectmanagersfavorusing____forconflictresolutionover
theotherfourmodes.
a. compromise c. confrontation
b. smoothing d. forcing
ANSWER: C
POINTS: 0/1
FEEDBACK:
REF: 400
188.Ittakes____tohelpimprovecommunication.
a. timing c. leadership
b. highlyskilledemployees d. outsideconsultants
ANSWER: C
POINTS: 0/1
FEEDBACK:
REF: 401
189.Accordingtotheguidelinegoverning____,manymeetingsaremosteffectivewiththe
minimumnumberofparticipantspossible.
a. determiningifameetingcanbeavoided
b. determiningwhoshouldattendthemeeting
c. definingthepurposeandintendedoutcomeofthemeeting
d. runningthemeetingprofessionally
ANSWER: B
POINTS: 0/1
FEEDBACK:
file:///F:/UniMaterials/SIT374_TRI1_2014/Exam/pt2.htm/Exam/pt2.htm 32/44
11/25/2015 PT2
REF: 403
190.Accordingtotheguidelinegoverning____,designatesomeonetotakeminutesand
sendtheminutesoutsoonafterthemeeting.
a. runningthemeetingprofessionally
b. providinganagendatoparticipantsbeforethemeeting
c. determiningwhoshouldattendthemeeting
d. buildingrelationships
ANSWER: A
POINTS: 0/1
FEEDBACK:
REF: 403
191.The____lineforanyemailmessagesyouwriteshouldclearlystatetheintentionof
theemail.
a. to c. subject
b. from d. cc
ANSWER: C
POINTS: 0/1
FEEDBACK:
REF: 404
192.Someitemsdiscussedina(n)____includereflectionsonwhetherprojectgoalswere
met,whethertheprojectwassuccessfulornot,thecausesofvariancesontheproject,
thereasoningbehindcorrectiveactionschosen,theuseofdifferentprojectmanagement
toolsandtechniques,andpersonalwordsofwisdombasedonteammembers
experiences.
a. finalprojectreport c. auditreport
b. designdocument d. lessonslearnedreport
ANSWER: D
POINTS: 0/1
FEEDBACK:
REF: 409
193.____areacompletesetoforganizedprojectrecordsthatprovideanaccuratehistoryof
theproject.
a. Projectarchives c. Projectdatabases
b. Projectbackups d. Projectnotes
ANSWER: A
POINTS: 0/1
FEEDBACK:
REF: 409
194.WilliamIbbsandYoungH.Kwaksstudyrevealedthatthe____industryhadthe
lowestlevelofprojectmanagementmaturityintheareaofriskmanagement.
a. engineering/construction c. informationsystems
b. telecommunications d. hightechmanufacturing
ANSWER: C
POINTS: 0/1
file:///F:/UniMaterials/SIT374_TRI1_2014/Exam/pt2.htm/Exam/pt2.htm 33/44
11/25/2015 PT2
FEEDBACK:
REF: 423
195.KLCIResearchGroups2001surveyrevealedthat____percentoftheparticipantssaid
theyhadproceduresinplacetoidentifyandassessrisk.
a. 75 c. 97
b. 87 d. 99
ANSWER: C
POINTS: 0/1
FEEDBACK:
REF: 424
196.KLCIResearchGroups2001surveyrevealedthat____percentidentifiedanticipating
andavoidingproblemsastheprimarybenefitofriskmanagement.
a. 60 c. 89
b. 80 d. 99
ANSWER: B
POINTS: 0/1
FEEDBACK:
REF: 424
197.KLCIResearchGroups2001surveyrevealedthat____percentoftheorganizations
surveyedhadaProjectManagementOffice.
a. 64 c. 85
b. 75 d. 94
ANSWER: A
POINTS: 0/1
FEEDBACK:
REF: 424
198.KLCIResearchGroups2001surveyrevealedthatthemostfrequentlycitedbenefit
fromsoftwareriskmanagementpracticesisto____.
a. preventsurprises c. meetcustomercommitments
b. improveabilitytonegotiate d. anticipate/avoidproblems
ANSWER: D
POINTS: 0/1
FEEDBACK:
REF: 424
199.Utilityrisesatadecreasingratefora____person.
a. riskseeking c. riskneutral
b. riskaverse d. riskindifferent
ANSWER: B
POINTS: 0/1
FEEDBACK:
REF: 426
200.Thosewhoare____haveahighertoleranceforrisk,andtheirsatisfactionincreases
whenmorepayoffisatstake.
a. riskseeking c. riskneutral
file:///F:/UniMaterials/SIT374_TRI1_2014/Exam/pt2.htm/Exam/pt2.htm 34/44
11/25/2015 PT2
b. riskaverse d. riskindifferent
ANSWER: A
POINTS: 0/1
FEEDBACK:
REF: 426
201.A____personachievesabalancebetweenriskandpayoff.
a. riskseeking c. riskfearing
b. riskaverse d. riskneutral
ANSWER: D
POINTS: 0/1
FEEDBACK:
REF: 426
202.Thereare____majorprocessesinvolvedinriskmanagement.
a. three c. five
b. four d. six
ANSWER: D
POINTS: 0/1
FEEDBACK:
REF: 427
203.____involvesdecidinghowtoapproachandplantheriskmanagementactivitiesforthe
project.
a. Identifyingrisks c. Performingqualitativeriskanalysis
b. Planningriskmanagement d. Performingquantitativeriskanalysis
ANSWER: B
POINTS: 0/1
FEEDBACK:
REF: 427
204.____involvesdeterminingwhichrisksarelikelytoaffectaprojectanddocumenting
thecharacteristicsofeach.
a. Identifyingrisks c. Performingqualitativeriskanalysis
b. Planningriskmanagement d. Performingquantitativeriskanalysis
ANSWER: A
POINTS: 0/1
FEEDBACK:
REF: 427
205.____involvesprioritizingrisksbasedontheirprobabilityandimpactofoccurrence.
a. Performingqualitativeriskanalysis c. Planningriskresponses
b. Planningriskmanagement d. Performingquantitativeriskanalysis
ANSWER: A
POINTS: 0/1
FEEDBACK:
REF: 427
206.____involvestakingstepstoenhanceopportunitiesandreducethreatstomeeting
file:///F:/UniMaterials/SIT374_TRI1_2014/Exam/pt2.htm/Exam/pt2.htm 35/44
11/25/2015 PT2
projectobjectives.
a. Performingquantitativeriskanalysis c. Monitoringandcontrollingrisk
b. Planningriskresponses d. Performingqualitativeriskanalysis
ANSWER: B
POINTS: 0/1
FEEDBACK:
REF: 427
207.____involvesmonitoringidentifiedandresidualrisks,identifyingnewrisks,carrying
outriskresponseplans,andevaluatingtheeffectivenessofriskstrategiesthroughout
thelifeoftheproject.
a. Performingquantitativeriskanalysis c. Monitoringandcontrollingrisk
b. Planningriskresponses d. Performingqualitativeriskanalysis
ANSWER: C
POINTS: 0/1
FEEDBACK:
REF: 427
208.____arepredefinedactionsthattheprojectteamwilltakeifanidentifiedriskevent
occurs.
a. Fallbackplans c. Contingencyplans
b. Contingencyreserves d. Contingencyallowances
ANSWER: C
POINTS: 0/1
FEEDBACK:
REF: 429
209.____aredevelopedforrisksthathaveahighimpactonmeetingprojectobjectives,and
areputintoeffectifattemptstoreducetheriskarenoteffective.
a. Fallbackplans c. Contingencyplans
b. Contingencyreserves d. Contingencyallowances
ANSWER: A
POINTS: 0/1
FEEDBACK:
REF: 429
210.AccordingtotheStandishGroupssuccesspotentialscoringsheet,____hasthehighest
relativeimportance.
a. executivemanagementsupport c. properplanning
b. clearstatementofrequirements d. userinvolvement
ANSWER: D
POINTS: 0/1
FEEDBACK:
REF: 430
211.Iftheinformationtechnologyprojectistoproduceanewproductorservice,willitbe
usefultotheorganizationormarketabletoothers?appliestowhichriskcategory?
____
a. Financialrisk c. Structure/processrisk
file:///F:/UniMaterials/SIT374_TRI1_2014/Exam/pt2.htm/Exam/pt2.htm 36/44
11/25/2015 PT2
b. Technologyrisk d. Marketrisk
ANSWER: D
POINTS: 0/1
FEEDBACK:
REF: 431
212.WilltheprojectmeetNPV,ROI,andpaybackestimates?appliestowhichrisk
category?____
a. Financialrisk c. Structure/processrisk
b. Technologyrisk d. Marketrisk
ANSWER: A
POINTS: 0/1
FEEDBACK:
REF: 431
213.Isthereaprojectchampion?appliestowhichriskcategory?____
a. Financialrisk c. Structure/processrisk
b. Technologyrisk d. Peoplerisk
ANSWER: D
POINTS: 0/1
FEEDBACK:
REF: 431
214.Poorconflictmanagement,poorprojectorganizationanddefinitionofresponsibilities,
andabsenceofleadershipareriskconditionsassociatedwiththe____project
managementknowledgearea.
a. Integration c. Time
b. Quality d. HumanResources
ANSWER: D
POINTS: 0/1
FEEDBACK:
REF: 433
215.Unenforceableconditionsorcontractclauses,andadversarialrelationsarerisk
conditionsassociatedwiththe____projectmanagementknowledgearea.
a. Integration c. Procurement
b. Quality d. HumanResources
ANSWER: C
POINTS: 0/1
FEEDBACK:
REF: 434
216.____isafactfindingtechniqueforcollectinginformationinfacetoface,phone,e
mail,orinstantmessagingdiscussions.
a. Brainstorming c. TheDelphitechnique
b. SWOTanalysis d. Interviewing
ANSWER: D
POINTS: 0/1
FEEDBACK:
file:///F:/UniMaterials/SIT374_TRI1_2014/Exam/pt2.htm/Exam/pt2.htm 37/44
11/25/2015 PT2
REF: 435
217.A(n)____representsdecisionproblemsbydisplayingessentialelements,including
decisions,uncertainties,causality,andobjectives,andhowtheyinfluenceeachother.
a. riskbreakdownstructure c. processflowchart
b. influencediagram d. systemflowchart
ANSWER: B
POINTS: 0/1
FEEDBACK:
REF: 436
218.Aprojectmanagercancharttheprobabilityandimpactofrisksona____.
a. riskrankingchart c. probability/impactmatrix
b. riskprobabilitytable d. riskassessmentmatrix
ANSWER: C
POINTS: 0/1
FEEDBACK:
REF: 438
219.____are/isaqualitativeriskanalysistool,andinadditiontoidentifyingrisks,it
maintainsanawarenessofrisksthroughoutthelifeofaproject.
a. Riskfactoranalysis c. Riskregistering
b. Probability/impactmatricesorcharts d. TopTenRiskItemTracking
ANSWER: D
POINTS: 0/1
FEEDBACK:
REF: 441
220.A(n)____isadiagramminganalysistechniqueusedtohelpselectthebestcourseof
actioninsituationsinwhichfutureoutcomesareuncertain.
a. decisiontree c. MonteCarloanalysis
b. EMV d. watchlist
ANSWER: A
POINTS: 0/1
FEEDBACK:
REF: 442
221.____analysissimulatesamodelsoutcomemanytimestoprovideastatistical
distributionofthecalculatedresults.
a. Decisiontree c. MonteCarlo
b. EMV d. Watchlist
ANSWER: C
POINTS: 0/1
FEEDBACK:
REF: 444
222.WhatisthefirststepinaMonteCarloanalysis?
a. Determinetheprobabilitydistributionofeachvariable.
b. Foreachvariable,suchasthetimeestimateforatask,selectarandomvalue
basedontheprobabilitydistributionfortheoccurrenceofthevariable.
file:///F:/UniMaterials/SIT374_TRI1_2014/Exam/pt2.htm/Exam/pt2.htm 38/44
11/25/2015 PT2
c. Assesstherangeforthevariablesbeingconsidered.
d. Runadeterministicanalysisoronepassthroughthemodelusingthe
combinationofvaluesselectedforeachoneofthevariables.
ANSWER: C
POINTS: 0/1
FEEDBACK:
REF: 444
223.____involveseliminatingaspecificthreat,usuallybyeliminatingitscauses.
a. Riskavoidance c. Risktransference
b. Riskacceptance d. Riskmitigation
ANSWER: A
POINTS: 0/1
FEEDBACK:
REF: 447
224.____involvesshiftingtheconsequenceofariskandresponsibilityforitsmanagement
toathirdparty.
a. Riskavoidance c. Risktransference
b. Riskacceptance d. Riskmitigation
ANSWER: C
POINTS: 0/1
FEEDBACK:
REF: 448
225.____involvesreducingtheimpactofariskeventbyreducingtheprobabilityofits
occurrence.
a. Riskavoidance c. Risktransference
b. Riskacceptance d. Riskmitigation
ANSWER: D
POINTS: 0/1
FEEDBACK:
REF: 448
226.____involvesdoingwhateveryoucantomakesurethepositiveriskhappens.
a. Riskexploitation c. Riskenhancement
b. Risksharing d. Riskacceptance
ANSWER: A
POINTS: 0/1
FEEDBACK:
REF: 449
227.____involvesallocatingownershipoftherisktoanotherparty.
a. Riskexploitation c. Riskenhancement
b. Risksharing d. Riskacceptance
ANSWER: B
POINTS: 0/1
FEEDBACK:
REF: 449
file:///F:/UniMaterials/SIT374_TRI1_2014/Exam/pt2.htm/Exam/pt2.htm 39/44
11/25/2015 PT2
228.____involveschangingthesizeoftheopportunitybyidentifyingandmaximizingkey
driversofthepositiverisk.
a. Riskexploitation c. Riskenhancement
b. Risksharing d. Riskacceptance
ANSWER: C
POINTS: 0/1
FEEDBACK:
REF: 449
229.____appliestopositiveriskswhentheprojectteamcannotorchoosesnottotakeany
actionstowardarisk.
a. Riskenhancement c. Risksharing
b. Riskacceptance d. Riskexploitation
ANSWER: B
POINTS: 0/1
FEEDBACK:
REF: 449
230.____risksareadirectresultofimplementingariskresponse.
a. Tertiary c. Residual
b. Primary d. Secondary
ANSWER: D
POINTS: 0/1
FEEDBACK:
REF: 449
231.AnOctober2005InformationTechnologyAssociationofAmerica(ITAA)sponsored
reportstatedthattotalsavingsfromoffshoreresourcesduringthe20052010periodare
estimatedtogrowfrom$8.7billionto____.
a. $10.2billion c. $50.4billion
b. $20.4billion d. $107.9billion
ANSWER: B
POINTS: 0/1
FEEDBACK:
REF: 462
232.Outsourcingsuppliersareoftenabletouseeconomiesofscalethatmaynotbe
availabletotheclientalone,especiallyforhardwareandsoftware.referstothe____
benefitofoutsourcing.
a. Reducebothfixedandrecurrentcosts
b. Allowtheclientorganizationtofocusonitscorebusiness
c. Accessskillsandtechnologies
d. Provideflexibility
ANSWER: A
POINTS: 0/1
FEEDBACK:
REF: 464
233.Mostorganizationsarenotinbusinesstoprovideinformationtechnologyservices,yet
file:///F:/UniMaterials/SIT374_TRI1_2014/Exam/pt2.htm/Exam/pt2.htm 40/44
11/25/2015 PT2
manyhavespentvaluabletimeandresourcesoninformationtechnologyfunctions
whentheyshouldhavefocusedoncorecompetenciessuchasmarketing,customer
service,andnewproductdesign.referstothe____benefitofoutsourcing.
a. Reducebothfixedandrecurrentcosts
b. Provideflexibility
c. Accessskillsandtechnologies
d. Allowtheclientorganizationtofocusonitscorebusiness
ANSWER: D
POINTS: 0/1
FEEDBACK:
REF: 464
234.Organizationscangainaccesstospecificskillsandtechnologieswhentheyare
requiredbyusingoutsideresources.referstothe____benefitofoutsourcing.
a. Reducebothfixedandrecurrentcosts
b. Provideflexibility
c. Accessskillsandtechnologies
d. Allowtheclientorganizationtofocusonitscorebusiness
ANSWER: C
POINTS: 0/1
FEEDBACK:
REF: 464
235.Outsourcingtoprovideextrastaffduringperiodsofpeakworkloadscanbemuchmore
economicalthantryingtostaffentireprojectswithinternalresources.referstothe
____benefit.
a. Reducebothfixedandrecurrentcosts
b. Provideflexibility
c. Accessskillsandtechnologies
d. Allowtheclientorganizationtofocusonitscorebusiness
ANSWER: B
POINTS: 0/1
FEEDBACK:
REF: 464
236.____involvesdeterminingwhattoprocure,when,andhow.
a. Planningcontracting c. Conductingprocurements
b. Administratingprocurements d. Planningprocurements
ANSWER: D
POINTS: 0/1
FEEDBACK:
REF: 465
237.____involvesobtainingsellerresponses,selectingsellers,andawardingcontracts.
a. Conductingprocurements c. Requestingsellerresponses
b. Selectingsellers d. Planningpurchasesandacquisitions
ANSWER: A
POINTS: 0/1
file:///F:/UniMaterials/SIT374_TRI1_2014/Exam/pt2.htm/Exam/pt2.htm 41/44
11/25/2015 PT2
FEEDBACK:
REF: 465
238.____involvesmanagingrelationshipswithsellers,monitoringcontractperformance,
andmakingchangesasneeded.
a. Closingprocurements c. Requestingsellerresponses
b. Selectingsellers d. Administeringprocurements
ANSWER: D
POINTS: 0/1
FEEDBACK:
REF: 465
239.Formanyprojects,properly____someinformationtechnologyfunctionscanbeagreat
investment.
a. outsourcing c. increasing
b. scaling d. planning
ANSWER: A
POINTS: 0/1
FEEDBACK:
REF: 466
240.____involvepaymenttothesupplierfordirectandindirectactualcosts.
a. CPFFcontracts c. Costreimbursablecontracts
b. Lumpsumcontracts d. Timeandmaterialcontracts
ANSWER: C
POINTS: 0/1
FEEDBACK:
REF: 470
241.Witha(n)____contract,thebuyerpaysthesupplierforallowableperformancecosts
alongwithapredeterminedfeeandanincentivebonus.
a. CPFF c. CPPC
b. CPIF d. CPPF
ANSWER: B
POINTS: 0/1
FEEDBACK:
REF: 470
242.Witha(n)____contract,thebuyerpaysthesupplierforallowableperformancecosts
plusafixedfeepaymentusuallybasedonapercentageofestimatedcosts.
a. CPFF c. CPPC
b. CPIF d. CPPF
ANSWER: A
POINTS: 0/1
FEEDBACK:
REF: 471
243.Witha(n)____contract,thebuyerpaysthesupplierforallowableperformancecosts
alongwithapredeterminedpercentagebasedontotalcosts.
a. CPFF c. CPPC
file:///F:/UniMaterials/SIT374_TRI1_2014/Exam/pt2.htm/Exam/pt2.htm 42/44
11/25/2015 PT2
b. CPIF d. CPPF
ANSWER: C
POINTS: 0/1
FEEDBACK:
REF: 471
244.Fromthesuppliersperspective,thereistheleastriskwitha(n)____contract.
a. CPFF c. CPPC
b. FFP d. CPFF
ANSWER: C
POINTS: 0/1
FEEDBACK:
REF: 472
245.The____isadescriptionoftheworkrequiredfortheprocurement.
a. RFQ c. COW
b. RFP d. SOW
ANSWER: D
POINTS: 0/1
FEEDBACK:
REF: 474
246.Manyorganizationsuse____andtemplatestogenerateSOWs.
a. details c. plans
b. outlines d. samples
ANSWER: D
POINTS: 0/1
FEEDBACK:
REF: 474
247.A(n)____isadocumentusedtosolicitproposalsfromprospectivesuppliers.
a. RFQ c. COW
b. RFP d. SOW
ANSWER: B
POINTS: 0/1
FEEDBACK:
REF: 475
248.A(n)____isadocumentusedtosolicitquotesorbidsfromprospectivesuppliers.
a. RFQ c. COW
b. RFP d. SOW
ANSWER: A
POINTS: 0/1
FEEDBACK:
REF: 475
249.Buyerstypicallydevelopashortlistofthetop____supplierstoreducethework
involvedinselectingasource.
a. onetotwo c. eighttoten
file:///F:/UniMaterials/SIT374_TRI1_2014/Exam/pt2.htm/Exam/pt2.htm 43/44
11/25/2015 PT2
b. threetofive d. twelvetofifteen
ANSWER: B
POINTS: 0/1
FEEDBACK:
REF: 478
250.____changeordersareoralorwrittenactsoromissionsbysomeonewithactualor
apparentauthoritythatcanbeconstruedtohavethesameeffectasawrittenchange
order.
a. Direct c. Destructive
b. Constructive d. Instructive
ANSWER: B
POINTS: 0/1
FEEDBACK:
REF: 479
RetakeTest
file:///F:/UniMaterials/SIT374_TRI1_2014/Exam/pt2.htm/Exam/pt2.htm 44/44