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Outcome 1 Understand working relationships in social care settings

1.1 Explain how a working relationship is different from a personal relationship:

- working relationship is a professional relationship and have clear boundaries. There
are lines that I must not cross. For example I will never invite someone I support to my
home or I will never share personal information about me, only basic information.
- personal relationship is like family, friends. There is no written code of conduct.

1.2 Describe different working relationships in social care settings:

- with people that I support;
- with colleagues, manager;
- with others professionals.

Outcome 2 Understand the importance of working in ways that are agreed with the

2.1 Describe why it is important to adhere to the agreed scope of the job role:
- it is important working within the boundaries of my job and to know the areas for
which I am responsible. If everyone started doing other peoples jobs, there would be
chaos or accidents could happen or I will not do my job properly.

2.2 Outline what is meant by agreed ways of working:

- agreed ways of working include policies and procedures which explain how the job is
to be done and they are an important way of knowing that I am working in the way my
employer requires.

2.3 Explain the importance of full and up-to-date details of agreed ways of working:
- agreed ways of working include policies which cover all the key areas of practice, such
as the examples: equal opportunities, confidentiality, data protection, supervision,
environmental policy.

Outcome 3 Understand the importance of working in partnership with others

3.1 Explain why it is important to work in partnership with others:

- in doing my job effectively, I could work in partnership with different people like:
colleagues, service users, family and friends of the service user, advocates. It is important
to work in partnership for delivery good-quality social care, because there are so many
aspects involved in supporting people that no one person or organization can deliver them

3.2 Identify ways of working that can help improve partnership working:
- communication, information sharing, agreed objectives, decision making, roles and
3.3 Identify skills and approaches needed for resolving conflicts:
- patience, discussion, mediation, calm, understanding.

3.4 Explain how and when to access support and advice about:
Partnership working;
Resolving conflicts;
- support and advice could come from colleagues, the supervisor or manager, agencies
(Social Services, CQC, Carers Organisations). I must know when to ask for advice and
recognize when I need help.