Вы находитесь на странице: 1из 29

July 16

The Comparison of
Two Digital Distributing Platforms:
and

UX Test Findings

English 317 Technical Writing By Tanar Miller University of Idaho


Miller 2

Table of Contents
Introduction: 3
Methodology: 3
Tasks: 3
Metric: 4
Likert Scale:4
Results: 5
Task 1: Visit the website and install the digital distribution platform 5-6
Task 2: Test user registration 7
Task 3: Browse related products (videogames) the platforms offer 8
Task 4: Test the purchasing of a product 9
Task 5: Test the accountability of the community (game reviews) 10
Task 6: Test the platform support 11-12
Task 7: Test the management of account settings and security 13-14
Task 8: Organize owned games based on interest 15
Task 9: Test the management of online friends 16
Task 10: Access and test the compatibility for (VR) support 17
Summary and Recommendation: 18
Total Score: 18
References: 19
Appendix: Metric Scale: 20-29
Miller 3

Introduction

This document is a usability analysis of the online websites of Steam and Origin.
Each hosts a different digital distributor, which are the primary focuses in this
document. The examination and comparison of both distributors takes place to
determine which distributer has more comprehensive and thorough features. This
document allows any inexperienced PC gamer to familiarize his or herself with the
features of both Steam and Origin. In doing so, he or she will become competent in
searching video games suited best for his or her needs.
Steam is a free digital distribution platform, and it is hosted by a company named
Valve. Steam has added several new features since its release in 2003, resulting in its
ever-growing popularity. Eight years later, Origin was released. Hosted by the
company Electronic Arts, also known as EA, Origin is the byproduct of EA
removing all of its own products off of Steam, resulting in a platform containing
exclusive content that is not featured on Steam.

Methods

Tasks
1) Visit the website and install the digital distribution platform
2) Test user registration
3) Browse related products (videogames) the platforms offer
4) Test the purchasing of a product
5) Test the accountability of the community (game reviews)
6) Test the platform support.
7) Test the management of account settings and security
8) Organize owned games based on interest
9) Test the management of online friends
10) Access and test the compatibility for VR support
Miller 4

Metrics:
Effective: I could complete this task
Efficient: I could perform this task in a timely manner
Engaging: The Platform helped to make the experience satisfying
Error Tolerant: The platform helped solve errors related to my problem
Easy to learn: The access to the platforms content and options were easy to learn

Likert Scale:
Each of the five metrics below were used to evaluate the test and are based off the
metrics used above.

Strongly
Strongly agree Agree Neutral Disagree Disagree

5 4 3 2 1
Table 1: Likert Scale
Miller 5

Results:
Task 1: Visit the website and install the digital distribution platform
To begin testing any content related to these platforms, the installation of both Steam and Origin
must take place first.
Steam: Installing Steam is quite simple since it is free. Simply go to the link
http://store.steampowered.com/about/ and click Install Steam.

Figure 1: Install steam

It was proven that steam is easy to install. Upon entering the website, the installation button is
most likely the first thing that will pop out since it is a bright green color.
Steam takes approximately 10-15 minutes to download and does not offer much of a visually-
pleasing experience.
Figure 2: steam installing
Miller 6

Origin: To install Origin, enter the link https://www.origin.com/usa/en-us/store and click


Download

Compared to steam, Origin is slightly more difficult to install. The Download button may
already confuse a use since the terminology is slightly different. The Download button is also
relatively small and not as easy to distinguish as Steams Install Steam button; it is a tinted
grey color rather than a bright green color.
Figure 3: Download Origin

When the installation process occurs, Origin is much faster than Steam. It only takes about 3
minutes, and it offers visually appealing art based on the products they offer.

Figure 4: Origin installing


Miller 7

Task 2: Testing user registration


To use both platforms, a user account must be created to store and protect purchases online.
During user registration, the creation of a user account is roughly the same difficulty for both
services.
Steam only requests an account name and password, making it a quick and simple process;
however, it ultimately becomes an insecure account due to the lack of personal information.

Figure 5: Steam login in lobby

On the other hand, Origins user registration is slightly more complex than Steams. It requires
the future user to provide the account name, password, email and a security question. Even
though this process takes some additional time, this
is a much safer way to protect a user account.

Figure 6: Origin login lobby


Miller 8

Task 3: Browse related products (videogames) that the platforms


offer
To put these two platforms to use, a user must purchase games to play.
When finding games to purchase from Steam, a user has thousands of games to choose from,
many of which are free to play.
When tested, the process of finding a game on Steam that I found interesting was quite difficult.
The process was almost overwhelming; a user must really know what he or she wants, otherwise
he or she will become lost in the excessive amounts of options.

Figure 7: Steam game lobby

When browsing possible games from Origin, the process is much simpler and less time-
consuming.
There are a lot fewer options to choose from, which made the process of choosing a game easier,
but this process was a lot less
visually stimulating compared to
Steams.

Figure 9: Origin game lobby


Miller 9

Task 4: Test the purchasing of a product


To play a game, you
must buy it, unless it is
free. Once tested,
purchasing from Steam
is simple. Clicking on a
game results in the user
becoming directed to its
individual store page.
On that page, a clear
indicator of how much
the game costs and how
to buy it is present,
again, with the brightly-
colored button. This
page offers lots of
information; it includes
several videos, reviews
and genre tags of the
game that will be
discussed in a future
task.
Figure 10: Origin game purchase

Origins purchasing method


is also simple; however, it
contains far fewer features
than steam. The purchasing
process of the game is the
same; click the button, enter
a payment method, and
install to play.
The way Steam advertises
its games is its strong suit;
the advertising is supported
not only by the platform
and developer but also the
Steam community.

Figure 11: Steam game Purchase


Miller 10

Task 5: Test the accountability of the community (game reviews)


In this task, Origin will be excluded since it failed to produce this feature and has no community
feedback for any of its games on its webpage or platform.
Steam has a stellar way of advertising
its games to the community. As
observed from the test, the decision of
purchasing a game can be solely based
on how the community responds to it.

Figure 12: Steam community reviews

In this task, I glanced at a few


different games and checked out
their reviews.
In this figure, a user can access
different options and facts from
other people, which may include
all of the specs for a game and
everything about the gameplay
itself.

Figure 13: Steam community reviews


Miller 11

Task 6: Test the platform support.


To locate and access support for both platforms, search in the top left corner of each platform for
the Help tab and press the tab. With other support, use the sub-categories.
Steam: The Steam support tab is easy to find and access. The tab has several options to choose
from.
Figure 14: Steam
Support

After clicking on Steam Support, the platform brings the user to a highly-developed list of
error categories, each containing other sub-categories so Steam can help solve the users
problem. Steam performs well in this field as many problems can arise. Steam does its best not
only to mitigate the problems that arise but also to solve them in a timely manner. Depending on
the problem (there could be thousands of possible errors), Steam helps guide the user to resolve
the issue.
Figure 15: Steam
support options
Miller 12

Origin has a simple way of handling problems as there are a lot fewer possible issues with Origin
than there are with Steam.
When doing this task, I found it odd that when clicking Origins Help tab, nothing came up,
and for this I gave Origin a bad rating in this task. If I were to have a problem, I would have to
refer to the internet independently rather than be directed to a more precise location for
resolution that Steam could offer.

Figure 15: Origin help bar


Miller 13

Task 7: Test the management of account settings and security


Steam not only helps a user manage video games, it also gives a stimulating option to customize
your account to your own liking.
Finding account settings was simple since this is a new account. There were not many custom
options available. However, when entering the account settings, I laughed when I saw that Steam
commented on the attractiveness of its button (circled in red).
Figure 16

Figure 17
Miller 14

Upon further inspection during this task, accounts can look way better than the one assigned to
you at the start. Theres so much going on in this one page that is may be more difficult to
understand.
Figure 18

Although the initial creation of a Steam profile is not secure, Steam provides a very secure way
to handle an account. It provides a feature to protect an account with an authenticator which is
either linked to your cell phone or email. Once an authentication code is sent to the users
preferred device, the user must type the code in the box to enter the account and gain complete
access, which is a feature Origin does not have.
Origins method for a user handling his or her account settings is much simpler than Steams, but
it does not provide as much customization and has little visual appeal to it.

Figure 19
Miller 15

Task 8: Organize owned games based on interest


During this task, I found several ways to organize games into areas of different interests.
When a user frequently purchases games on Steam and obtains a substantial amount of games,
Steam makes it easy to find the game you are looking for. I noticed that there is a search bar as
well as a plus sign that is used to create custom categories as shown below.
Figure 20

When trying to manage games on Origin, the process is not as appealing as Steams. Origins
way of categorizing games is based on what you have purchased, and there is no real way of
organizing games.

Figure 21
Miller 16

Task 9: Test the management of online friends


Steams way of managing friends is simple. You click on the button on the bottom right and a bar
pops up that allows you to add friends.
Upon successful adding of a friend. They made it simple to play with them by adding in a chat.
On the chat, you can talk to that friend, and invite him to play the same game you are playing.
Although, steam added a new rule where you must pay $5 to add friends. And they said money
cant buy friends
Figure 22

Origins way of managing friends is locked onto the tool bar itself instead of being in its own
area like Steams way. On this toolbar, click on Add Friend, in which a username search bar
shows up. In this search bar, type in the name of the person you would like to add. This process
is simple, direct and easy. With Steam, this process becomes more difficult because you must
search for his or her exact username, and this must be the first username of his or her Steam
account. Since anyone can change his or her username at any time (even during gameplay), it
becomes more difficult to search for people you know. Also, since Steam is more popular, you
have to search through the thousands of other Steam users with the same name.

Figure 23
Miller 17

Task 10: Access and test the compatibility for Virtual Reality (VR)
support
This task was easy. Unlike Origin, Steam offers VR support for games. To find out if my device
was compatible with Steam VR, I downloaded this utility.
My device was, in fact, not ready for VR. This means that if I wanted to buy a VR headset, I
would have to upgrade my computer. This is a helpful utility because if I were to go out and buy
a VR headset, I would have wasted my money, or I wouldve had to spend a lot more money
than I expected to since I wouldve had to upgrade to a new computer. Also, the program is very
easy to run.

Figure 24
Miller 18

Summary and Recommendation:


During the completion of each of these tasks for the digital distribution platforms of Steam and
Origin, the recommendation of a user choosing to operate Steam rather than Origin is made clear
by the metric test. Since steam has far more features, options, and customization of a users
account, the recommendation of using Steam rather than Origin is advised. Steam has a lot more
to offer, such as extensive videogame options for purchase. Origin is still young compared to
Steam, and with a few more years, it may evolve to become competitive with Steam, but it
currently remains inferior to Steam.

Total Score
Likert Scale Steam Origin
Total: 226 170
Out of: 250 250
Miller 19

References:
http://store.steampowered.com/about/
https://www.technobuffalo.com/wp-content/uploads/2014/01/steam_origin_logos3_over.jpg
https://www.origin.com/usa/en-us/store
Miller 20

Appendix: Test metrics


Product Steam
Task 1 Install/Download digital distributor off website
Effective I was able to complete the task
Strongly agree Agree Neutral Disagree Strongly Disagree
5 4 3 2 1
Efficient I was able to perform this task
in a timely manner
Strongly agree Agree Neutral Disagree Strongly Disagree
5 4 3 2 1
Engaging The software helped to make
the experience satisfying
Strongly agree Agree Neutral Disagree Strongly Disagree
5 4 3 2 1
Error Tolerant The software helped solve errors

Strongly agree Agree Neutral Disagree Strongly Disagree


5 4 3 2 1
Easy to learn The access to the products content
were easy to learn
Strongly agree Agree Neutral Disagree Strongly Disagree
5 4 3 2 1
Notes took very long to download. Not as appealing as origin. Easy to find the install button.

Origin
Install/Download digital distributor off website
Effective I was able to complete the task
Strongly agree Agree Neutral Disagree Strongly Disagree
5 4 3 2 1
Efficient I was able to perform this task
in a timely manner
Strongly agree Agree Neutral Disagree Strongly Disagree
5 4 3 2 1
Engaging The software helped to make
the experience satisfying
Strongly agree Agree Neutral Disagree Strongly Disagree
5 4 3 2 1
Error Tolerant The software helped solve errors

Strongly agree Agree Neutral Disagree Strongly Disagree


5 4 3 2 1
Easy to learn The access to the products content
were easy to learn
Strongly agree Agree Neutral Disagree Strongly Disagree
5 4 3 2 1
More difficult to find the download button. Installing process was much faster, and more visually appealing.
Miller 21

Product Steam
Task 2 The Creation of an Account
Effective I was able to complete the task
Strongly agree Agree Neutral Disagree Strongly Disagree
5 4 3 2 1
Efficient I was able to perform this task
in a timely manner
Strongly agree Agree Neutral Disagree Strongly Disagree
5 4 3 2 1
Engaging The software helped to make
the experience satisfying
Strongly agree Agree Neutral Disagree Strongly Disagree
5 4 3 2 1
Error Tolerant The software helped solve errors

Strongly agree Agree Neutral Disagree Strongly Disagree


5 4 3 2 1
Easy to learn The access to the products content
were easy to learn
Strongly agree Agree Neutral Disagree Strongly Disagree
5 4 3 2 1
Notes steam was short and sweet, it did not require much

Origin
The Creation of an Account
Effective I was able to complete the task
Strongly agree Agree Neutral Disagree Strongly Disagree
5 4 3 2 1
Efficient I was able to perform this task
in a timely manner
Strongly agree Agree Neutral Disagree Strongly Disagree
5 4 3 2 1
Engaging The software helped to make
the experience satisfying
Strongly agree Agree Neutral Disagree Strongly Disagree
5 4 3 2 1
Error Tolerant The software helped solve errors

Strongly agree Agree Neutral Disagree Strongly Disagree


5 4 3 2 1
Easy to learn The access to the products content
were easy to learn
Strongly agree Agree Neutral Disagree Strongly Disagree
5 4 3 2 1
origin was more difficult to create and account, it required the user to put in a birthday, security question, and had more requirements fo
Miller 22

Product Steam
Task 1 Browse Products and Games
Effective I was able to complete the task
Strongly agree Agree Neutral Disagree Strongly Disagree
5 4 3 2 1
Efficient I was able to perform this task
in a timely manner
Strongly agree Agree Neutral Disagree Strongly Disagree
5 4 3 2 1
Engaging The software helped to make
the experience satisfying
Strongly agree Agree Neutral Disagree Strongly Disagree
5 4 3 2 1
Error Tolerant The software helped solve errors

Strongly agree Agree Neutral Disagree Strongly Disagree


5 4 3 2 1
Easy to learn The access to the products content
were easy to learn
Strongly agree Agree Neutral Disagree Strongly Disagree
5 4 3 2 1
Notes

Origin
Browse Products and Games
Effective I was able to complete the task
Strongly agree Agree Neutral Disagree Strongly Disagree
5 4 3 2 1
Efficient I was able to perform this task
in a timely manner
Strongly agree Agree Neutral Disagree Strongly Disagree
5 4 3 2 1
Engaging The software helped to make
the experience satisfying
Strongly agree Agree Neutral Disagree Strongly Disagree
5 4 3 2 1
Error Tolerant The software helped solve errors

Strongly agree Agree Neutral Disagree Strongly Disagree


5 4 3 2 1
Easy to learn The access to the products content
were easy to learn
Strongly agree Agree Neutral Disagree Strongly Disagree
5 4 3 2 1
Miller 23

Product Steam
Task 1
Effective I was able to complete the task
Strongly agree Agree Neutral Disagree Strongly Disagree
5 4 3 2 1
Efficient I was able to perform this task
in a timely manner
Strongly agree Agree Neutral Disagree Strongly Disagree
5 4 3 2 1
Engaging The software helped to make
the experience satisfying
Strongly agree Agree Neutral Disagree Strongly Disagree
5 4 3 2 1
Error Tolerant The software helped solve errors

Strongly agree Agree Neutral Disagree Strongly Disagree


5 4 3 2 1
Easy to learn The access to the products content
were easy to learn
Strongly agree Agree Neutral Disagree Strongly Disagree
5 4 3 2 1
Notes

Origin

Effective I was able to complete the task


Strongly agree Agree Neutral Disagree Strongly Disagree
5 4 3 2 1
Efficient I was able to perform this task
in a timely manner
Strongly agree Agree Neutral Disagree Strongly Disagree
5 4 3 2 1
Engaging The software helped to make
the experience satisfying
Strongly agree Agree Neutral Disagree Strongly Disagree
5 4 3 2 1
Error Tolerant The software helped solve errors

Strongly agree Agree Neutral Disagree Strongly Disagree


5 4 3 2 1
Easy to learn The access to the products content
were easy to learn
Strongly agree Agree Neutral Disagree Strongly Disagree
5 4 3 2 1
Miller 24

Product Steam
Task 5 Research Products through the community
Effective I was able to complete the task
Strongly agree Agree Neutral Disagree Strongly Disagree
5 4 3 2 1
Efficient I was able to perform this task
in a timely manner
Strongly agree Agree Neutral Disagree Strongly Disagree
5 4 3 2 1
Engaging The software helped to make
the experience satisfying
Strongly agree Agree Neutral Disagree Strongly Disagree
5 4 3 2 1
Error Tolerant The software helped solve errors

Strongly agree Agree Neutral Disagree Strongly Disagree


5 4 3 2 1
Easy to learn The access to the products content
were easy to learn
Strongly agree Agree Neutral Disagree Strongly Disagree
5 4 3 2 1
Notes

Origin
Research products through the community
Effective I was able to complete the task
Strongly agree Agree Neutral Disagree Strongly Disagree
5 4 3 2 1
Efficient I was able to perform this task
in a timely manner
Strongly agree Agree Neutral Disagree Strongly Disagree
5 4 3 2 1
Engaging The software helped to make
the experience satisfying
Strongly agree Agree Neutral Disagree Strongly Disagree
5 4 3 2 1
Error Tolerant The software helped solve errors

Strongly agree Agree Neutral Disagree Strongly Disagree


5 4 3 2 1
Easy to learn The access to the products content
were easy to learn
Strongly agree Agree Neutral Disagree Strongly Disagree
5 4 3 2 1
Miller 25

Product Steam
Task 6 Access support Features
Effective I was able to complete the task
Strongly agree Agree Neutral Disagree Strongly Disagree
5 4 3 2 1
Efficient I was able to perform this task
in a timely manner
Strongly agree Agree Neutral Disagree Strongly Disagree
5 4 3 2 1
Engaging The software helped to make
the experience satisfying
Strongly agree Agree Neutral Disagree Strongly Disagree
5 4 3 2 1
Error Tolerant The software helped solve errors

Strongly agree Agree Neutral Disagree Strongly Disagree


5 4 3 2 1
Easy to learn The access to the products content
were easy to learn
Strongly agree Agree Neutral Disagree Strongly Disagree
5 4 3 2 1
Notes

Origin
Access support Features
Effective I was able to complete the task
Strongly agree Agree Neutral Disagree Strongly Disagree
5 4 3 2 1
Efficient I was able to perform this task
in a timely manner
Strongly agree Agree Neutral Disagree Strongly Disagree
5 4 3 2 1
Engaging The software helped to make
the experience satisfying
Strongly agree Agree Neutral Disagree Strongly Disagree
5 4 3 2 1
Error Tolerant The software helped solve errors

Strongly agree Agree Neutral Disagree Strongly Disagree


5 4 3 2 1
Easy to learn The access to the products content
were easy to learn
Strongly agree Agree Neutral Disagree Strongly Disagree
5 4 3 2 1
Miller 26

Product Steam
Task 7 Organize and manage products
Effective I was able to complete the task
Strongly agree Agree Neutral Disagree Strongly Disagree
5 4 3 2 1
Efficient I was able to perform this task
in a timely manner
Strongly agree Agree Neutral Disagree Strongly Disagree
5 4 3 2 1
Engaging The software helped to make
the experience satisfying
Strongly agree Agree Neutral Disagree Strongly Disagree
5 4 3 2 1
Error Tolerant The software helped solve errors

Strongly agree Agree Neutral Disagree Strongly Disagree


5 4 3 2 1
Easy to learn The access to the products content
were easy to learn
Strongly agree Agree Neutral Disagree Strongly Disagree
5 4 3 2 1
Notes

Origin
Organize and manag products
Effective I was able to complete the task
Strongly agree Agree Neutral Disagree Strongly Disagree
5 4 3 2 1
Efficient I was able to perform this task
in a timely manner
Strongly agree Agree Neutral Disagree Strongly Disagree
5 4 3 2 1
Engaging The software helped to make
the experience satisfying
Strongly agree Agree Neutral Disagree Strongly Disagree
5 4 3 2 1
Error Tolerant The software helped solve errors

Strongly agree Agree Neutral Disagree Strongly Disagree


5 4 3 2 1
Easy to learn The access to the products content
were easy to learn
Strongly agree Agree Neutral Disagree Strongly Disagree
5 4 3 2 1
Miller 27

Product Steam
Task 8 Finding new friends and managing them
Effective I was able to complete the task
Strongly agree Agree Neutral Disagree Strongly Disagree
5 4 3 2 1
Efficient I was able to perform this task
in a timely manner
Strongly agree Agree Neutral Disagree Strongly Disagree
5 4 3 2 1
Engaging The software helped to make
the experience satisfying
Strongly agree Agree Neutral Disagree Strongly Disagree
5 4 3 2 1
Error Tolerant The software helped solve errors

Strongly agree Agree Neutral Disagree Strongly Disagree


5 4 3 2 1
Easy to learn The access to the products content
were easy to learn
Strongly agree Agree Neutral Disagree Strongly Disagree
5 4 3 2 1
Notes

Origin
Finding new friends and managing them
Effective I was able to complete the task
Strongly agree Agree Neutral Disagree Strongly Disagree
5 4 3 2 1
Efficient I was able to perform this task
in a timely manner
Strongly agree Agree Neutral Disagree Strongly Disagree
5 4 3 2 1
Engaging The software helped to make
the experience satisfying
Strongly agree Agree Neutral Disagree Strongly Disagree
5 4 3 2 1
Error Tolerant The software helped solve errors

Strongly agree Agree Neutral Disagree Strongly Disagree


5 4 3 2 1
Easy to learn The access to the products content
were easy to learn
Strongly agree Agree Neutral Disagree Strongly Disagree
5 4 3 2 1
Miller 28

Product Steam
Task 9 Manage account settings
Effective I was able to complete the task
Strongly agree Agree Neutral Disagree Strongly Disagree
5 4 3 2 1
Efficient I was able to perform this task
in a timely manner
Strongly agree Agree Neutral Disagree Strongly Disagree
5 4 3 2 1
Engaging The software helped to make
the experience satisfying
Strongly agree Agree Neutral Disagree Strongly Disagree
5 4 3 2 1
Error Tolerant The software helped solve errors

Strongly agree Agree Neutral Disagree Strongly Disagree


5 4 3 2 1
Easy to learn The access to the products content
were easy to learn
Strongly agree Agree Neutral Disagree Strongly Disagree
5 4 3 2 1
Notes

Origin
Manage account settings
Effective I was able to complete the task
Strongly agree Agree Neutral Disagree Strongly Disagree
5 4 3 2 1
Efficient I was able to perform this task
in a timely manner
Strongly agree Agree Neutral Disagree Strongly Disagree
5 4 3 2 1
Engaging The software helped to make
the experience satisfying
Strongly agree Agree Neutral Disagree Strongly Disagree
5 4 3 2 1
Error Tolerant The software helped solve errors

Strongly agree Agree Neutral Disagree Strongly Disagree


5 4 3 2 1
Easy to learn The access to the products content
were easy to learn
Strongly agree Agree Neutral Disagree Strongly Disagree
5 4 3 2 1
Miller 29

Product Steam
Task 10 Play VR
Effective I was able to complete the task
Strongly agree Agree Neutral Disagree Strongly Disagree
5 4 3 2 1
Efficient I was able to perform this task
in a timely manner
Strongly agree Agree Neutral Disagree Strongly Disagree
5 4 3 2 1
Engaging The software helped to make
the experience satisfying
Strongly agree Agree Neutral Disagree Strongly Disagree
5 4 3 2 1
Error Tolerant The software helped solve errors

Strongly agree Agree Neutral Disagree Strongly Disagree


5 4 3 2 1
Easy to learn The access to the products content
were easy to learn
Strongly agree Agree Neutral Disagree Strongly Disagree
5 4 3 2 1
Notes

Origin
Play VR
Effective I was able to complete the task
Strongly agree Agree Neutral Disagree Strongly Disagree
5 4 3 2 1
Efficient I was able to perform this task
in a timely manner
Strongly agree Agree Neutral Disagree Strongly Disagree
5 4 3 2 1
Engaging The software helped to make
the experience satisfying
Strongly agree Agree Neutral Disagree Strongly Disagree
5 4 3 2 1
Error Tolerant The software helped solve errors

Strongly agree Agree Neutral Disagree Strongly Disagree


5 4 3 2 1
Easy to learn The access to the products content
were easy to learn
Strongly agree Agree Neutral Disagree Strongly Disagree
5 4 3 2 1

Вам также может понравиться