RESUME

NURULHAZIRA BINTI RUSDI

No. 45 Jalan Intan, Taman Sri Nanding 43100, Hulu Langat, Selangor
Email : nurulhazira261008@gmail.com
Tel : 0173462546 (Mobile)
Date of Birth : 11th August 1992
Gender : Female
Expected Salary : RM 3300
I/C Number : 920811-14-5564

CAREER OBJECTIVES
To be employed in a progressive and innovative work environment that will fully utilize my current
skills with opportunities for advancement.

EDUCATIONAL BACKGROUND

June 2015 - Present

Major : Bachelor Degree in Human Resource Management
Institute : Open University Malaysia (OUM) Sri Rampai

June 2010 - June 2013

Major : Diploma in Hotel Management and Catering
Institute : Polytechnic of Sultan Idris Shah, Sabak Bernam
Certificate : Malaysian University English Test, Band 4
: Basic Computer Application 11
: Academy of Pastry Arts : Sugar Arts

2008 - 2009
Major : Sijil Pelajaran Malaysia (SPM)
Subject : Science - ICT
Institute : Sekolah Menengah Kebangsaan Abdul Jalil, Hulu Langat

JOB EXPERIENCES

15th June 2013 - 15th July 2017

: Trainee as Building Admin Executive in Residensi Pandanmas @ Kg. Pandan
- assist Building Manager in daily operation
- supervise and monitor administrative and maintenance staff
- to perform HR related matters such as registration staff attendance / leave forms
- to attend all correspondence related matters: response to complaints or feedbacks
- maintain good rapport with owners/ residents
- to prepare necessary notices, memos and liaise with Local Authorities when applicable
- to check monthly suppliers/ contractors/ service providers invoices and utilities bills complied by
admin staffs with proper supportive documents before submitting to BM for verification and processing
of payments.
- to ensure fire insurance policy sent to owners and financier on yearly basis
 July 2013 - May 2017
: Reservation Sales Agent and Customer Care in Marriott Global Reservation
- assisting guests in reserving their stays in Marriott hotel brands worldwide
- follow-up for future potential reservations
- provide information on hotels facilities and amenities
- acting as references for the junior and new staffs in their trainings
- setting daily goals to achieve daily sales conversion
- Reasons for leaving - Pursuing career in a different field

Feb 2009 - June 2009

: BridgeKnowles Event (Full Time) / Telephone Interviewer cum Receptionist
- attend to customers calls and bookings
- organize events setup according to clients preferences
- data entry
- Reasons for leaving - Further studies in Hotel Management and Catering

FIELD OF INTEREST
Human Resource
Administrations
Customer Service and Helpdesk
Training and Development

AWARDS AND PROFESSIONAL QUALIFICATION

Awarded the AKJs Award for Semesters 1 to 6 (Diploma)
Awarded the Anugerah Ketua Jabatan for overall course in September 2014

EXTRA-CURRICULAR ACTIVITIES
1st Secretary of Halal Development Introduction to Hospitality Talk 2011 in Polytechnic
Sultan Idris Shah.
Committee Member of Pembimbing Rakan Siswa Polytechnic Sultan Idris Shah
Secretary of SMK Abdul Jalil Pembimbing Rakan Sebaya club 2007 - 2009
Secretary of SMK Abdul Jalil English Community 2007 - 2009
Committee Member of Handball Club in SMK Abdul Jalil 2008 - 2009

SKILLS AND ABILITIES

LANGUAGE
Language Spoken Written
Bahasa Malaysia Excellent Excellent
English Moderate Moderate

STRENGTH AND INTEREST

Able to adapt in new environment
 A good learner with moderate supervision
Flexible in working hours and changing roles (team member or lead)
Willing to learn
Possess car license (D)
Interest in outdoor activities, movies, entertainment, reading and photography

REFERENCE
1. Ms. Yogalakshumi Rajasparan : Team Lead / Contact Details : +601111623249
2. Ms. Melissa Bumphray : Team Lead / Contact Details : +60102463312