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GENERAL ISO 9000 & 9001 c. Audit conclusion d.

Audit evidence
1. Consider the following 7. Consider the following statements
1. Audit client 1. Person who accompanies audit team but does
2. Auditor not audit.
3. Auditee 2. Person who does not part of audit team and
4. Top management does not influence with the conduct of audit
Which one of the following above is/are 3. Person can be from interested party who
included for quality management audit? witness the audit
a. 1,2,3 and 4 As per IS/ISO 19011:2011 who is the person
b. 1,2, and 3 a. Audit guide
c. 2 and 3 only b. Audit observer
d. 1 and 3 only c. Audit technical expert
d. Audit client
2. ISO headquarters is located at?
a. Geneva 8. Person who provides specific knowledge or
b. London expertise to the audit team?
c. Bangalore a. Audit guide
d. Nigeria b. Audit observer
c. Audit technical expert
3. Set of policies, procedures or requirements d. Audit client
used as a reference against which audit
evidence is compared is called as? 9. Consider the following with respect to
a. Audit finding IS/ISO-19011:2011
b. Audit objective 1. Boundaries of an audit
c. Audit conclusion 2. Physical location
d. Audit criteria 3. Activities and process
4. Time period
5. Specific purpose
4. The records, statements of fact or other
Which one of the following above is/are
information which are relevant to the audit
included in audit scope?
criteria and verifiable
a. 1,2,3,4 and 5
a. Audit finding
b. 1, 2, 3 and 5
b. Audit objective
c. 1, 2, 3 and 4
c. Audit conclusion
d. 2 and 5
d. Audit evidence
10. Consider the following with respect to
IS/ISO-19011:2011
5. The results of the evaluation of the
1. Integrity
collected audit evidence against audit 2. Confidentiality
criteria is called. 3. Evidence based approach
a. Audit finding 4. Authority
b. Audit objective 5. Fair presentation
c. Audit conclusion Which one of the following above is/are
d. Audit programme included in audit principles for auditors?
6. Outcome of an audit after consideration of a. 1,2,3,4 and 5
the audit objectives is called? b. 1, 2, 3 and 5
a. Audit finding c. 1, 2, 3 and 4
b. Audit criteria d. 2 and 5
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11. Which of the following benefits the 15. How many main section /clauses are exist
organization by adopting IS/ISO-9001:2015 as per ISO 9001:2015?
1. Guaranteed profit a. Five
2. More efficient way of working b. Seven
3. Identify new business opportunities c. Ten
4. Authority to control employees d. Three
5. Help you to assess the overall context of
the organization
16. How many auditable main section or
Which one of the above is/are correct?
clauses exist as per ISO 9001:2015?
a. 1,2,3,4 and 5 a. Five
b. 1, 2, 3 and 5 b. Seven
c. 2, 3 and 4 c. Ten
d. 2, 3 and 5 d. Three

12. Which of the following Indian organization 17. Which one among the following is adopted
represents the ISO
to achieve sustainable success in QMS
a. Confederation of Indian industries (CII)
a. ISO 9001:2015
b. Bureau of Indian standards (BIS)
b. ISO 9000:2015
c. BEL and HAL
c. ISO 9004:2009
d. ISRO
d. ISO 19011:2011
13. The frequency of internal audit shall be
conducted as per ISO 9001:2015 18. Which one among the following is
a. Once in a year describes the quality management
b. As decided by the BIS principles as per IS/ISO?
c. As decided by the organization based a. ISO 9001
on their process and management reviews b. ISO 9000
d. Once in a 3 month c. ISO 9004
d. ISO 19011
14. Consider the following statements with
respect to IS/ISO-9001:2015 19. The ISO 9001 builds and based on?
1.Third party assessment audit is for a. Quality management principles
directly against ISO 9001 for certification b. Profit of the organizations
2. Second party audit is called internal audit
c. To meet the statutory and regulatory
3. ISO 9000:2015 describes the QMS
fundamental vocabulary requirements
4. ISO 19011:2011 describes the guidelines d. To meet the legal standards
for auditing QMS system
20. Term supplier and sub-contractor are
Which one of the following above is/are called in new version ISO 9001-2015?
correct with respect ISO? a. Stakeholders
b. Partners
a. 1, 2, 3 and 4
c. External providers
b. 1 and 4 only
d. Vendors
c. 1, 3 and 4
d. 1 and 4 only

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21. Purpose of adopting Annex SL A high 26. Which of the following statements are
level structured frame work in ISO 9001- correct for interested parties with respect to
2015 ISO 9001:2015?
1. To combine all standards to adopt one 1. Any people or entries that believe they
2. High level structure common for main affect, are affected, or could be affected by
and sub clauses, terms and definitions your organization.
3. To implement integrated management
2. Suppliers who are interested in your
system
4. To facilitate common auditing method orders
5. To eliminate the internal audits 3. School and colleges
Which one of the above is/are correct? 4. Law enforcement agencies
a. 1,2,3,4 and 5 5. Trade unions
b. 1, 2, 3 and 4 Which one of the above is/are correct?
c. 2, 3 and 4 a. 1,2,3,4 and 5
d. 2 and 3 only b. 1, 2, 3 and 4
c. 2, 3 and 4
22. Term product realization (ISO 9001:2008) d. 1 and 2 only
is called in new version as per ISO 9001:
2015 is? 27. Which of the following statements are
a. Support correct for interested parties with respect
b. Process, product and service to ISO 9001:2015?
c. Operation a. Interested parties shall be treated equally
d. Outcome or output without considering the impact on Org
b. Interested parties shall be treated based
23. Term Resource management (ISO impact on Organization.
9001:2008) is called in new version as c. Customer is the only most important
per ISO 9001: 2015 is? interested party
a. Support d. Any of the above
b. Process, product and service
c. Operation control 28. Which of the following are mandatory to
d. Knowledge management retain documented information as per ISO
9001:2015
24. Term Management responsibility (ISO 1. Quality policies and objectives
9001:2008) is called in new version as 2. Risk analysis
per ISO 9001: 2015 is? 3. Scope of QMS
4. Management review outputs
a. Leadership only
5. Training records
b. Leadership and Planning 6. Design and development records
c. QMS system Which of the above is/are correct?
d. Planning only a. 1, 2,3,4,5 and 6
b. 1, 2, 3 and 6
25. Term Measurements, analysis and c. 2, 3, 4 and 5only
improvement (ISO 9001:2008) is called d. 1 and 3 only
in new version as per ISO 9001: 2015 is?
a. Operation
b. Support c) Improvement
d. Performance evaluation and improvement
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29. Which of the following statements are 32. Which of the following remarks
correct with respect to ISO 9001:2015? pertaining to customer focus?
1. Organization is to determine the scope of a. Ensuring that the objectives of the
QMS considering its context organization is communicated to
2. No exclusion in applicability of any customer needs & expectations
requirements of the standards b. Establishing trust and eliminating fear.
3. Risk based thinking is now more implicit c. Inspiring and encouraging customer
4. Organization cannot decide that a d. Any of the above
requirement is not applicable to its QMS
even if it is not causing failure of achieving 33. Which of the following remarks not
conformity of the products &services pertaining to Leadership?
5. Risk based thinking to determine the type a.Ensuring that the objectives of the
and extent of controls to external providers organization is communicated to
Which one of the above is/are correct? customer needs & expectations
a. 1,2,3,4 and 5 b. Establishing trust and eliminating fear.
b. 1, 2, 3 and 5 c. Inspiring and encouraging customer
c. 2, 3 and 4 d. Knowing how to encourage the heart
d. 1, 2 and 5
34. Engagement of people leads to as per ISO
30. Which of the following statements are 1. Openly discussing problems and issues
correct with respect to ISO 9001:2015? 2. Freely sharing knowledge and experience
1. ISO 9001:2015 is fifth version and fourth 3. Actively seeking opportunities to enhance
revision their competency, knowledge & experience
2. ISO 9001:2015 is fourth version and 4. Accepting ownership of problems
fifth revision
5. Establishing clear responsibility &
3. First version started in1987
4. Process approach first implemented in accountability for managing key activities
2015 Which one of the above is/are correct?
5. Uncertainty is called opportunity in QMS a. 1,2,3,4 and 5
Which of the above is/are correct? b. 1, 2, 3 and 4
a. 1, 3, 4, and 5 c. 2, 3 and 4
b. 2, 3, and 4 d. 1, 2 and 5
c. 1 and 3 only
d. 1 and 4 only 35. Which of the following statements are
correct for process approach as per ISO
QUALITY MANAGEMENT PRINCIPLES 9001:2015
1. Desired results can be achieved more
31. How many quality management principles effectively and efficiently
are there in QMS as per ISO 9001:2015 2. Lower cost and shorter cycle time
a. Seven 3. Predictable results
b. Ten 4. Lower manpower requirement
c. Eight 5. Prioritized improvement opportunities
d. Six
a. 1, 2, 3, 4 and 5
b. 1, 2, 3 and 5
c. 2, 3, 4 and 5only
d. 1 and 3 only
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36. Which of the following are inputs for 40. In process approach the following are put
performance measures in QMP? under output
1. Employee satisfaction 1. Product & service
2. Suppliers performance 2. Hardware & software
3. Cost 3. Decisions
4. Customer buying behaviour 4. Information
5. Cycle time 5. Processed materials
Which one of the above is/are correct? Which one of the above is/are correct?
a. 1,2,3,4 and 5 a. 1,2,3,4 and 5
b. 1, 2, 3 and 5 b. 1, 2, 3 and 5
c. 2, 3 and 4 c. 2, 3 and 4
d. 1, 3 and 4 d. 1, 3 and 4

37. Which of the following are processes for 41. In process approach the following are put
performance measures in QMP? under input
1. Employee satisfaction 1. Raw material
2. Sigma level 2. Machine
3. Cost 3. Finance
4. ROI 4. Information
5. Cycle time 5. Processed materials
Which one of the above is/are correct? Which one of the above is/are correct?
a. 1,2,3,4 and 5 a. 1,2,3,4 and 5
b. 1, 2, 3 and 4 b. 1, 2, 3 and 5
c. 2, 3 and 5 c. 2, 3 and 4
d. 1, 3 and 4 d. 1, 2, 3 and 4

38. Which of the following are outputs for 42. PDCA concept as per ISO 9001:2015
performance measures in QMP? a. Perform-Develop-Correct-Action
1. Customer satisfaction b. Plan-Do-Check-Act
2. Sigma level c. Plan-Do-Correct-Act
3. Profit d. Plan-Do-Correct-Action
4. ROI
5. Turnover
Which one of the above is/are correct? 43. In PDCA cycle the plan represents the
a. 1,2,3,4 and 5 following
b. 1, 2, 3 and 5 a. Implementation of policy and procedure
c. 2, 3 and 4 b. Monitor and measure the process
d. 3, 4 and 5 c. Take corrective actions for system
improvements
39. Which of the following is/are outcome of d. establish the objectives of the system and its
processes, and the resources needed to
performance measure in QMP. deliver results in accordance with customers
a. Repeat business
b. Rise in stock price 44. Which of the following clauses can be grouped
c. Both a and b under plan in PDCA cycle
a. Leadership
d. Product quality
b. Support
c. Both a and b d. Improvement

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45. Which of the following clauses can be grouped 50. Appling the principle of Relationship
under act in PDCA cycle management leads to as per ISO 9000
a. Leadership 1. Pooling expertise and resources
b. Support 2. Analysing data and information
c. Operation 3. Making decisions based on factual
d. Improvement 4. sharing information & future plans
5. Clear and open communication
46. Which of the following clauses can be grouped
under check in PDCA cycle
Which one of the above is/are correct?
a. Performance and Evaluation a. 1,2,3,4 and 5
b. Support b. 1, 2, 3 and 4
c. Operation c. 2, 3 and 4
d. Improvement d. 1, 4 and 5

47. In PDCA cycle represents the following CONTEX OF THE ORGANIZATION


a. Implementation of policy and procedure
b. Monitor and measure the process 51. Which of the following statements
c. Take corrective actions for performance describes the scope of QMS
improvements 1. Ability to consistently provide product
d. establish the objectives of the system and its and service that meet customer
processes, and the resources needed to requirements
deliver results in accordance with customers 2. Ability to consistently provide service
48. Appling the principle of Evidence based that meet applicable statutory and
decision making leads to as per ISO regulatory requirements
3. Aims to enhance customer satisfaction
1. Making date accessible
through the effective application of the
2. Analysing data and information
system
3. Making decisions based on factual
Which one of the above is/are correct?
4. Accepting ownership of problems
a. 1, 2 and 3
5. Clear and open communication
b. 1, and 3
Which one of the above is/are correct?
c. 1 and 2
a. 1,2,3,4 and 5
d. 2 and 3
b. 1, 2, 3 and 4
c. 2, 3 and 4
52. Which of the following potential benefits
d. 1, 2 and 3
to an organization of implementing QMS
1. Ability to consistently provide product
49. For sustained success organization must
and service that meet customer
manage their relationship with interested
requirements
parties as per ISO 9001:2015
2. Addressing risk and opportunities
a. Statement covered in Leadership
3. Ability to demonstrate conformity to
b. Statement covered in Relationship
specify QMS requirements
management
Which one of the above is/are correct?
c. Its not a true statement
a. 1, 2 and 3
d. Its covered in engagement of people
b. 1, and 3
c. 1 and 2
d. 2 and 3
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53. Which of the following statements a. 1, 4, 5 and 6
describes external context of the ORG b. 1, 2 .4, 5 and 6
1. Legal c. 1, 2, 3 and 6
2. Technological d. 2 and 5
3. Competitive market
4. Knowledge of the organization 57. Which of the following statement is true
5. Culture of the organization with respect to scope of the organizations
Which one of the above is/are correct? quality management system?.
a. 1, 2 and 3 a. Should not be made public and maintain
b. 1, 2 .4 and 5 confidential documents.
c. 1 and 2 b. Should be made public for reference
d. 2 and 5 c. Shall be available and be maintained as
documented information
54. SWOT analysis addressed in the main d. Overall intention of the organization
clause of ISO 9001:2015
a. Leadership 58. Which of the following statements
b. Planning determine the need of QMS and process
c. Context of organization 1. Determine the resource needed
d. Improvement 2. Determine the sequence and interaction
of these processes
55. Which of the following statements 3. Product and service of the organization
describes internal context of the ORG 4. Assign the responsibility and authority
1. Values 5. Address the risk and opportunities
2. Technological 6. Evaluate the process and implement any
3. Competitive market change
4. Performance Which one of the above is/are correct?
5. Culture of the organization a. 1, 4, 5 and 6
Which one of the above is/are correct? b. 1, 2 .4, 5 and 6
a. 1, 4 and 5 c. 1, 2, 3 and 5
b. 1, 2 .4 and 5 d. 2 and 6
c. 1 and 2
d. 2 and 5 59. Context of the organization as per ISO
9001:2015 describes the?
56. Which of the following statements a. Internal issues that is relevant to its
determine the scope of QMS purpose and its strategic directions.
1. External and internal issues b. Both external and internal issues that
2. Requirements of relevant interested are relevant its purpose and strategic
parties direction
3. Product and service of the organization c. Shall be available and be maintained as
4. Ethics and morality of the organization documented information
5. Risk and opportunities of the ORG d. External issues that is relevant to its
6. Requirements determine as not purpose and its strategic directions
applicable do not affects the products &
service conformity
Which one of the above is/are correct?
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60. Statutary and regulatory requirement also 63. Which of the following statements
called as? demonstrate the quality policy
a. Government requirements 1. It is appropriate to the purpose and
b. Legal requirements context of the organization
c. Customer requirements 2. Include commitment to satisfy
d. Mandatory requirements applicable requirements
3. Include commitments to continual
LEADERSHIP & COMMITMENTS improvement of QMS
4. Provide framework setting quality
61. Which of the following statements
objectives
demonstrate the leadership and
5. Commitment to comply all legal and
commitment with respect to QMS
other requirements
1. Taking accountability for the
Which one of the above is/are correct?
effectiveness of the QMS
a. 1, 3, 4 and 5
2. Promote the use of the process approach
b. 1, 2 .3, 4 and 5
and risk based thinking
c. 1, 2, 3 and 4
3. Ensuring that the quality policy and quality
d. 2 and 4
objectives are established for QMS
4. Assign the responsibility and authority
64. Those activities that are core to the
5. Ensuring quality management systems
purpose of the organization exist is called?
achieves indented results
a. Process approach
6. Evaluate the process and implement any
b. Business
change
c. Quality management system
Which one of the above is/are correct?
d. All the above
a. 1, 4, 5 and 6
b. 1, 2 .3, 4 and 5
65. Person Incharge for the establish,
c. 1, 2, 3 and 5 implement and maintain quality policy
d. All the above a. General manager HR
b. Management representative
62. Which of the following statements c. Top management
demonstrate the leadership and d. Quality manager
commitment with respect to customer focus
1. Ensure that customer and statutory and 66. Purpose of assigning organizational roles,
regulatory requirements consistently responsibility and authority by top
met management ?
2. Ensure that risk and opportunity that 1. Ensure that customer and statutory and
can effect conformity of product regulatory requirements consistently
3. Ensuring that the quality policy and quality met
objectives are established for QMS 2. Ensure that risk and opportunity that
4. Ensure that the focus on enhancing can effect conformity of product
customer satisfaction is maintained Which one of the above is/are correct?
5. Ensuring quality management systems a. Both 1 and 2
achieves indented results b. 1 only
Which one of the above is/are correct? c. 2 only
a. 1, 3, 4 and 5 b. 1, 2 .3, 4 and 5 d. Neither 1 nor 2
c. 1, 2 and 4 d. All the above
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67. Purpose of assigning organizational roles, PLANNING
responsibility and authority by top 71. When planning for the QMS, the
management ? organization shall determine the risk and
1 Ensure that quality management system opportunities need to be address to
conforms the requirements. 1 Prevent the undesirable effect
2 Ensure that the processes are delivering 2 Achieve the improvement
their intended results 3 Increase profit of the organization
3 Ensuring that the integrity of the QMS 4 Assign the responsibility and authority
4 To motivate the organizational people 5 Ensuring quality management systems
Which one of the above is/are correct? achieves indented results
a. 1, 2, 3 and 4 6 Enhance the customer satisfaction.
b. 1, 2 and 3 Which one of the above is/are correct?
c. 2 and 4 a. 1, 4, 5 and 6
d. 2 and 3 b. 1, 2 .3, 4 and 5
c. 1, 2, 3 and 5
68. These are all symptoms that responsibility d. 1, 2 and 5
and authority may not be clearly defined
and communicated 72. Now risk based thinking is as per ISO
1 That is not my responsibility 9001:2015
2 Nobody really Incharge of this a. An explicit requirements
3 I have lot of responsibility but no authority b. An implicit requirements
4 We have confusion around who does c. Corrective action
what d. Context of the organization
Which one of the following QMS clause
address these issues? 73. Uncertainty in QMS is called?
a. Leadership a. Risk
b. Leadership and Support b. Opportunity
c. Leadership and operation c. Both risk and opportunity
d. Context of the organization. d. Negative risk

74. Which of the following statements


69. The following ISO standard provides
are true with reference to risks and
guidance for establishing, implementing
opportunities as per ISO 9001-2015
maintaining, reviewing and improving an
1 Risk is the effect of uncertainty
anti-bribery management system.
2 Uncertainty always have negative effects
a. ISO 37001:2016
3 A positive deviation arising from a risk can
b. ISO 19011:2011
provide an opportunity
c. ISO 27001:2011 4 All positive risks results in opportunities
d. ISO 9000:2015
5 Addressing both risk and opportunities
increases the effectiveness of the QMS
70. Overall direction and philosophy related 6 Compulsory to maintain documented
to quality is called? informations
a. Quality objectives a. 1, 3 and 5
b. Customer focus b. 1, 3, 4 and 6
c. Quality principles c. 1, 2, 3 and 4
d. Quality policy d. 1 and 5
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75. Which of the following statements 78. When planning changes, the organization
true for addressing the risk which includes shall consider
1 Avoiding risk 1 Purpose of changes and potential
2 Taking risk in order to pursue an consequences
opportunity 2 The integrity of the QMS
3 Retaining risk by informed decision 3 The allocation and reallocation of
4 Sharing the risk to attract customer responsibilities and authorities
5 To avoid government levies 4 Customer perceptions
Which one of the above is/are correct? 5 The available of resources
a. 1, 3 and 5 Which one of the above is/are correct?
b. 1, 3, 4 and 5 a. 1, 3 and 5
c. 1, 2, 3 and 4 b. 1, 3, 4 and 5
d. 1 ,2 and 3 c. 1, 2, 3 and 5
d. 1, 2 and 4
76. In QMS addressing opportunities leads to
1 Launching new products SUPPORT
2 Building partnership
3 Adaptation of new technology 79. Which of the following are addressed in
4 Changing of quality policy SUPPORT as per ISO 9001:2015
5 Opening new markets 1 Infrastructure
Which one of the above is/are correct? 2 Competency
a. 1, 3 and 5 3 Documented information
b. 1, 3, 4 and 5 4 Customer communication
c. 1, 2, 3 and 5 5 Requirement of product and services
d. 1, 2 and 4 Which one of the above is/are correct?
a. 1, 2 and 4
76. When planning how to achieve its quality b. 1, 3, 4 and 5
objectives, the organization shall address c. 1, 2, 3 and 5
1 What will be done d. 1, 2 and 3
2 What resource will be required
80. Which of the following are included in
3 How it will be done
infrastructure as per ISO 9001:2015?
4 How the results will be evaluated
1 Building and utilities
5 Who will communicate
2 Transportation resources
Which one of the above is/are correct?
3 Documented information
a. 1, 3 and 5
4 Information technology
b. 1, 3, 4 and 5
5 Software and hardware
c. 1, 2, 3 and 5
6 Employees of the organization
d. 1, 2 and 4
Which one of the above is/are correct?
a. 1, 2, 4 and 6
77. How many quality objectives shall be
b. 1, 2, 4 and 5
maintained as per ISO 9001:2015
c. 1, 3 and 5
a. 1 only
d. 1, 2 3, 4, 5 and 6
b. at least 3
c. 3 to 8
d. There is no such rule
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81. The physical factors of environment for 85. Competency and infrastructure are
operation processes are as per ISO included in the following clause of the ISO
1 Temperature and heat a. Planning and support
2 Humidity and airflow b. Support and operation
3 Hygiene c. Support
4 Calm d. Improvement
Which one of the above is/are correct? 86. Which of the following are monitoring
a. 1, 2, 3 and 4 and measuring resources
b. 1, 2 and 4 a. Weighing scales
c. 1, 2 and 3 b. Software
d. 1 and 2 only c. Both a and b
d. only a is correct
82. The psychological factors of environment
for operation process are as per ISO 87. When measuring traceability is a
9001:2015? requirement, measuring equipment shall
1 Non-discriminatory 1 Calibrated and verified, both at specific
2 Non-confrontational intervals against measuring standard
3 Burnout prevention 2 Calibrated and verified, just prior to use
4 Stress reducing 3 Measuring equipment cannot be used ,if
Which one of the above is/are correct? national or international standard
a. 1, 2, 3 and 4 references are not available
b. 2 and 4 only 4 If the validity of previous measurement
c. 1, 2 and 4 results has been adversely affected
d. 3 and 4 only when measuring equipment is found to
be unfit ,organization shall take
83. The social factors of environment appropriate action necessary
for operation process are as per ISO Which one of the above is/are correct?
9001:2015? a. 1, 2, 3 and 4
1 Non-discriminatory b. 1, 2 and 4
2 Non-confrontational c. 1, 2 and 3
3 Burnout prevention d. 1 and 2 only
4 Stress reducing
5 Calm 88. Organizational knowledge generally
Which one of the above is/are correct? gained based internal source is/are
a. 1, 2, 3 and 5 a. Intellectual property
b. 2 and 4 only b. Experience
c. 1, 2 and 5 c. Lesson learned from success and failure
d. 3 and 4 only d. All the above

84. Competency of the person shall be as per 89. Organizational knowledge generally
ISO 9001:2015 gained based external source is/are
a. Realistic a. Standard and academia
b. Demonstrable b. Conference
c. Forward looking c. Knowledge from external provides
d. All of the above d. All the above
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90. Organizational competency can be 4 Documented information decided by the
enhanced through auditors
a. Provision of training and mentoring Which one of the above is/are correct?
b. Reassignment of employed person a. 1, 2, 3 and 4
c. Hiring contact person b. 1, 3 and 4
d. All the above c. 1, 2 and 3
d. 1 and 2 only
91. The organization shall ensure that person
working under the organization control
94. The organization shall ensue following
are aware of following as per ISO
while creating and updating documented
9001:2015
information as per ISO 9001:2015
1 Quality policy and relevant objectives
1 Identification and description of title
2 Vision and mission of organization
author and dates
3 The implication of not conforming with
2 The format of documents
QMS and its requirements
3 Review and approval for suitability and
4 External challenges
adequacy
Which one of the above is/are correct?
4 Media either paper or electronic
a. 1, 2, 3 and 4
Which one of the above is/are correct?
b. 1, 2 and 4
a. 1, 2, 3 and 4
c. 1, 2 and 3
b. 1, 3 and 4
d. 1 and 3 only
c. 1, 2 and 3
d. 1 and 2 only
92. The organization shall determine the
internal and external communication
95. The organization shall ensure following
relevant to QMS, including
while control of documented
1 When to communicate
information as per ISO 9001:2015
2 Who communicates
1 Availability and suitability for use
3 How to communicate
2 Document shall be available when &
4 On what it will be communicated
where required
Which one of the above is/are correct?
3 Adequately protected from loss of
a. 1, 2, 3 and 4
confidentiality or loss of integrity
b. 1, 2 and 4
4 Document shall be secretly maintained
c. 1, 2 and 3
Which one of the above is/are correct?
d. 1 and 3 only
a. 1, 2, 3 and 4
b. 1, 3 and 4
93. The extent of documented information for
c. 1, 2 and 3
a QMS can differ from one organization to
d. 1 and 3 only
another due to
1 The size of the organization and its type
of activities, process, product and
service
2 The complexity of process and their
interactions
3 The competency persons

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96. The organization shall take decision on 99. The organization determine the
access of documented information requirements of product and services as
following manner as per ISO 9001:2015 per ISO 9001:2015
1 Permission to view the documented 1 Any applicable statutory and regulatory
information only 2 Those considered necessary by the
2 Permission and authority to view and organization
change the documented information Which one of the above is/are correct?
Which one of the above is/are correct? a. 1 only
a. 1 only b. 2 only
b. 2 only c. Both 1 and 2
c. Both 1 and 2 d. Neither 1 nor 2
d. Neither 1 nor 2 DESIGN AND DEVELOPMENT
OPERATION 100. Which of the following statements are
97. The organization shall need to plan, correct for design and development
implement and control the process used planning
for provision of product and service 1 The organization shall consider the
1 Determine the needs and expectation design verification and validation
2 Establish the criteria for the process and activities
acceptance of product and service 2 The requirements for subsequent
3 Determine the resources needed to provision of product and service
achieve conformity to product and 3 Compulsory involvement of customer
service requirements and user for all design and development
4 Determine audit scope for the process activities
Which one of the above is/are correct? 4 The functional and performance
a. 1, 2, 3 and 4 requirements of product & service
b. 1, 3 and 4 Which one of the above is/are correct?
c. 1, 2 and 3 a. 1, 2, 3 and 4
d. 1 and 3 only b. 1, 3 and 4
c. 1, 2 and 4
98. Purpose of maintaining and retaining d. 1 and 3 only
documented information of planning and
control as per ISO 9001:2015 101. Which of the following statements are
1 Determine the needs and expectation of correct for design and development
customer inputs
2 To have confidence that the processes 1 Reference monitoring and measuring
have been carried out as planned. requirements
3 To demonstrate the conformity of 2 The standards or codes of practice
product and service to requirements 3 Potential consequences of failure due to
4 Determine audit requirements for the nature of the products & services
process 4 The functional and performance
Which one of the above is/are correct? requirements
a. 1, 2, 3 and 4 Which one of the above is/are correct?
b. 1, 3 and 4 a. 1, 2, 3 and 4
c. 2 and 3 only b. 1 and 4
d. 1 and 3 only c. 2, 3 and 4 d. 2 and 4 only
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102. Which among the following statement is 105. Which among the following main clause
true? describes the production and service
a. Statutory and regulatory requirements provision
are met for both design input and output a. Performance and evaluation
b. Statutory and regulatory requirements b. Support and operation
are met only for design inputs c. Operation and improvement
c. Statutory and regulatory requirements d. Operation
are met only for design outputs
d None of the above 106. Organization shall ensure when
determining the requirement of product
103. Which of the following statements are and service to be offered to customer by?
correct for design and development a. Ensuring that the organization can
controls meet the claims for the product and
1 Verification of activities are conducted service it is proposed to offer
to ensure that the design and b. Statutory and regulatory requirements
development output meet the input c. Ensuring that the organization can meet
2 Review are conducted to evaluate the the criteria stipulate for all
ability of the results of design and d. All the above
development to meet requirements
3 Validation activities are conducted to 107. Organization shall retain the following
ensure the resulting product and service documents as per ISO 9001:2015
meet the requirements a. Design and development validation
4 The functional and performance b. Design and development review activities
requirements c. Design development inputs and outputs
Which one of the above is/are correct? d. All the above
a. 1, 2, 3 and 4
b. 1, 2 and3 108. Which of the following statements true
c. 2, 3 and 4 for externally provided product and
d. 2 and 3 only services as per ISO 9001:2015
1 Ensure that externally provided process
104. Which of the following statements are remain within the control of QMS
correct for design and development 2 Determine the verification necessary to
outputs ensure that the externally provided
1 Statutory and regulatory requirements process, product and services meet the
2 The safe and proper usage of product requirements
and service Which one of the above is/are correct?
3 Potential consequences of failure due to a. 1 only
nature of the products & services b. 2 only
4 Reference monitoring and measuring c. Both 1 and 2
requirements d. Neither 1 nor 2
Which one of the above is/are correct?
a. 1, 2, 3 and 4
b. 1 ,2 and 4
c. 2, 3 and 4
d. 4 only
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109. Controlled condition of product service 113. Which are the following are post-
provision includes the following except? delivery activities as per ISO 9001:2015
a. Characteristic of the products to be 1 Warranty provision
produced ,the service to be provide 2 Recycling and final disposal
b. The availability and use of suitable 3 Packaging and transportations
monitoring & measuring resources Which one of the above is/are correct?
c. The implementation of release ,delivery a. 1 only b. 1, 2 and3
and post-delivery activities c. 2 and 3 d. 1 and 2 only
d. Availability of quality policies
114.What are the following criteria shall be
110. Organization shall communicate to met before release of product and service
external providers its requirement for? to customer
1 The approval of products and services 1 Planned arrangement have been
2 Competency of the person satisfactorily completed
3 Control and monitoring of the external 2 Approved by relevant authority and as
provider performance applicable, by the customer
4 The business turnover of external Which one of the above is/are correct?
providers a. 1 only
Which one of the above is/are correct? b. 2 only
a. 1, 2, 3 and 4 c. Both 1 and 2
b. 1, 2 and 3 d. Neither 1 nor 2
c. 2, 3 and 4
d. 2 and 3 only 115. Organization shall deal nonconforming
outputs in following manner
111. Performance of external providers shall 1 Segregation and Containment
be evaluated by? 2 Changing the quality management
a. Product and service quality system
b. Determine the criteria for evaluation, 3 Obtaining authorization for accept
collecting and monitoring the data and under concession
analysing them 4 Informing customer
c. Monitoring there business turnover Which one of the above is/are correct?
d. Functional and performance level a. 1, 2, 3 and 4
b. 1, 2 and4
112. The organization shall preserve the c. 2, 3 and 4
output during production and service d. 1, 3 and 4 only
provision, the preservation includes
1 Identification and handling 116. Identification, handling, contamination
2 Contamination control control and transportation product and
3 Packaging and transportations service are part of
4 The value addition to product a. Post-delivery activities
Which one of the above is/are correct? b. Preservation
a. 1, 2, 3 and 4 c. Product control
b. 1, 2 and3 d. Product provision
c. 2, 3 and 4
d. 2 and 3 only
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117. Which of the following model is b. 1, 2, 3 and 5
equivalent to operation in EFQM c. 2, 3 and 5
a. Partnership and resources d. 3 and 5 only
b. Process, product and service
c. Strategy 121. The organization review its quality
d. Leadership and Strategy management system standard it shall
consider the following except
PERFORMANCE AND EVALUATION a. Customer satisfaction and feedback from
relevant interested parties
118. Organization shall monitor customer b. The adequacy of resources
perception by? c. The audit results
1 Warranty claims and Compliments d. Employee behaviour
2 Meeting with customers
3 Market share analysis 122. Management reviews are conducted to
4 Dealer reports ensure the following
5 Complaints a. The alignment of QMS
Which one of the above is/are correct? b. The adequacy of QMS
a. 1, 2, 3 and 4 c. The suitability and effectiveness of QMS
b. 1, 2 and4 d. All of the above
c. 2, 3 and 5
d. 1, 3 and 5 only 123. Which of the following statements are
correct for management review inputs
119. Organization shall analyse the results to 1 The status of actions from previous
evaluate meeting points
1 Conformity of product and service 2 The adequacy of resources
2 Degree of customer satisfaction 3 The effectiveness of action taken to
3 Performance of external provider address risk and opportunities
4 To improve the profit of organization 4 Opportunities for improvement
5 To handle the customer complaints Which one of the above is/are correct?
Which one of the above is/are correct? a. 1, 2, 3 and 4
a. 1, 2, 3 and 4 b. 1, 2 and3
b. 1, 2 and4 c. 2, 3 and 4
c. 2, 3 and 5 d. 2 and 3 only
d. 1, 2 and 3 only
124. As per ISO standard the periodic
120. Internal audit shall be conducted to management review shall be conducted to
conforms to. analyse the following
1 Product and service a. Results of customer satisfaction survey
2 Degree of customer satisfaction b. The results of previous audit results
3 The organization own requirements c. Both a and b
quality management system d. None of the above
4 Profit of the organization
5 Requirement of ISO 9001:2015
Which one of the above is/are correct?
a. 1, 2, 3 and 4
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125. Management review shall be conducted 129. Feedback shall be obtained
a. As many as possible mainly to know the following
b. Once in a year a. Customer needs or requirements
c. Planned manner b. Customer perception
d. Every month c. Customer expectation
d. Customer satisfaction
126. Which of the following statements are
common for both management reviews IMPROVEMENT
input and outputs 130. Which of the following statements are
1 Monitoring measurements of results correct for enhancing the customer
2 Opportunities for improvement satisfaction
3 Any need for changes to the quality 1 Improving the product and service
management system 2 Address future needs and expectation
4 Resource needs 3 Improving the performance and
5 Audit results effectiveness of the QMS
Which one of the above is/are correct? 4 Address the risk and opportunities
a. 1, 2, 3 and 4 5 Reduce the cost of product and service
b. 1, 2, 3 and 5 Which one of the above is/are correct?
c. 2 and 4 a. 1, 2, 3 and 5
d. 3 and 5 only b. 1, 2 and3
c. 2, 3 and 4
127. If boss (superior) is always busy or d. 1, 2 and 4
frequently out of town and it is very
difficult to schedule management reviews 131. ISO 9001: 2015 provides a number of
how to manage above situation to full fill Improvement methods. Which of the
QMS requirements. following is NOT listed as an example of
a. He or she can delegate someone to improvement?
attend management reviews on behalf a. Preventive action
b. Management review must involve top b. Breakthrough change, innovation and
management, and should explore reorganization
creative way of involving boss in c. Corrective action
review meetings when he is busy d. Continual improvement
c. Change the boss itself
d. Declare subordinate as a boss and 132. Which of the following are describe as
schedule the review meeting. nonconformities?
1 Customer complaints
128.The management review meeting can be 2 Safety and environmental problems
conducted in following systems 3 Supplier problems
a. By actual sitting together 4 Process inefficiency
b. Via teleconference 5 Failure to achieve objectives
c. Via webinar Which one of the above is/are correct?
d. Any of the above system a. 1, 2, 4 and 5
b. 1, 2 and 5
c. 2, 3 and 4
d. 1,2,3,4 and 5
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133. How organization shall react to the non- 137. Which of the following reasons to
conformity ? nonconformity?
a. Take action to control and correct it 1 Missing or obsolete information
b. Deal with consequences 2 Inadequate tools
c. Offer discount to customer 3 Conflicting goals of organization
d. Both a and b 4 Misunderstood customer requirements
134. When organization takes corrective Which one of the above is/are correct?
action to deal with nonconforming outputs. a. 1, 2, 3 and 4
Its shall retain documented information b. 1, 2 and 4
which should include the following except: c. 2, 3 and 4
a. Nature of nonconformity d. 1, 2 and 3
b. The result of any corrective action
c. Person who cause the nonconformity Additional questions
d. Both a and b
138. Which of the following description is
135. Which of the following actions need to exempted in new ISO 9001:2015 as
eliminate cause of nonconformity? compared to previous version
1 Review and analyse nonconformity a. Exclusion
2 Determine the cause of nonconformity b. Management representative
3 Determining if similar nonconformities c. Preventive actions
exist ,or could potential occur d. All of the above
4 Deal with the consequences
Which one of the above is/are correct? 139. ISO 9001:2015 requires that
a. 1, 2, 3 and 4 organization shall validate process whose
b. 1, 2 and 4 products fall into following
c. 2, 3 and 4 a. Product that cannot be verified either
d. 1, 2 and 3 because that technology doesnt exist
or is too expansive
136. When the nonconformity occurs, b. Product whose defect only become
including arising from customer complaints apparent after the product is in use
the organization shall take action to address c. Validation is compulsory all product
the issue in following manner as per ISO certification
1 Deal with consequences d. Both a and b
2 Evaluate the need for action to eliminate
the cause of nonconformity 140. What are the reasons for revalidation
3 Update risk and opportunities process
determined during planning a. Change in the product requirements
4 Make changes to quality management b. Environmental change
system if necessary c. Shifting production facility new location
5 Review the effectiveness of any d. All of the above
corrective action taken.
Which one of the above is/are correct?
a. 1, 2, 3 and 5
b. 1, 2 and 4
c. 2, 3 and 4 d. 1, 2, 3, 4 and 5
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KEY ANSWERS 47 d
48 b
QUESTION ANSWER 49 b
1 b 50 d
2 a 51 a
3 d 52 a
4 d 53 a
5 a 54 c
6 c 55 a
7 b 56 c
8 c 57 c
9 c 58 b
10 b 59 b
11 d 60 b
12 b 61 d
13 c 62 c
14 c 63 c
15 c 64 b
16 b 65 c
17 c 66 d
18 b 67 b
19 a 68 a
20 c 69 a
21 d 70 d
22 c 71 d
23 a 72 a
24 b 73 a
25 d 74 a
26 a 75 d
27 b 76 c
28 d 77 d
29 d 78 c
30 c 79 d
31 a 80 d
32 a 81 c
33 c 82 d
34 b 83 c
35 b 84 d
36 d 85 c
37 c 86 c
38 d 87 b
39 c 88 d
40 a 89 d
41 d 90 d
42 b 91 d
43 d 92 a
44 c 93 c
45 d 94 a
46 a 95 C
96 c
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97 c
98 c
99 c
100 c
101 c
102 a
103 a
104 b
105 d
106 a
107 d
108 c
109 d
110 b
111 b
112 b
113 b
114 c
115 d
116 b
117 b
118 b
119 d
120 d
121 d
122 d
123 a
124 c
125 c
126 c
127 b
128 d
129 c
130 b
131 a
132 d
133 d
134 d
135 d
136 d
137 a
138 d
139 d
140 d

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