Travelport Electronic Miscellaneous

Document Generator (EMD S Generator)

For Smartpoint App

Application Version 3.2.3

Guide Version 3.2.3

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Contents
Travelport Electronic Miscellaneous Document Generator (EMD S Generator) ................ 1
For Smartpoint App....................................................................................................................... 1
Application Version 3.2.3 ................................................................................................................. 1
Guide Version 3.2.3.......................................................................................................................... 1
What is new in version 3.2.1 ............................................................................................................... 3
What is new in version 2.5.0 ............................................................................................................... 3
What is new in version 1.2.0.0 ............................................................................................................ 3
What is not supported in version 1.2.0.0........................................................................................... 4
Installing EMD Generator ........................................................................................................... 5
Prerequisites ................................................................................................................................................................... 5

Installation Details ....................................................................................................................... 5

Installation Steps ............................................................................................................................................................ 5
Using EMD Generator .......................................................................................................................... 6
Getting started ...................................................................................................................................... 6
Starting EMD Generator ................................................................................................................................................ 6
Using the application ...................................................................................................................................................... 6
Adding a SVC on a Multi Passenger PNR for a change fee ............................................................ 9
a) The SVC amount is the same for every passenger .................................................................. 9
b) The SVC amount is not the same for everyone ...................................................................... 10
Adding a SVC in a PNR where ticket issued on an airline which is not present in the
itinerary ....................................................................................................................................... 11
Adding a SVC for a Group Deposit ......................................................................................... 12
Issuing EMD(s) ........................................................................................................................... 14
Golden rule ................................................................................................................................. 16
Maintaining carriers .................................................................................................................. 19
Maintaining carriers on a shared drive................................................................................... 21
Troubleshooting ................................................................................................................................. 23
Frequently asked questions ............................................................................................................. 24

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EMD- S Generator
EMD-S Generator provides a quick and easy way to generate the Service Segment (SVC) and issue an EMD for
Standalone EMDs on Galileo when using Smartpoint.
Within this User Guide, EMD S Generator may be referred as the application or the app.

Options include:
Creating SVC segments
Issuing EMDs
Removing SVC segments after issuing EMDs
Adding configurable Notepad remarks
Adding configurable DI remarks
Adding OSI
Multiple passengers support

What is new in version 3.2.1

User guide is updated and embedded in the installation file. A new button is introduced for easy access.
Allow to add SVC segment without a ticket in the booking file. The app will no longer send an error
when not detecting eTickets with Open or ARPT status (today, the only exception for that is Group
Deposit)
The SVC will no longer be created with the carrier in itinerary but with the validating carrier of the
eTicket (alignment with Rapid Reprice) for all markets and airlines.
In Group PNR the first individual name will be picked up and the ASVC segment will be created on that
name. An OSI message is created following the EMD issuance with the Total Count of Passengers
TCP nn.
Store the List of carriers and RFI codes in a central location for easier maintenance.
When working with PNR containing multiple EMDs the app will close automatically when the last EMD
is issued on the Issue EMD tab.
Updated Carrier RFI Codes as per end of March 2015.

What is new in version 2.5.0

British Airways change service segment date is calculated based on the last segment of the Galileo PNR.
The date will be 1 day after the last air segment.
Settings for sending EMD details in OSI and DI/NP are default. When users change the option the
settings are saved and the next time the app is started the saved options will be default.

What is new in version 1.2.0.0

Support of additional scenarios including name change fees and name correction fees and Group Deposit
for relevant airline(s)
Group Deposit is supported only on Group PNR to comply with the fact that airlines require an OSI
advising the count of passengers, the OSI is sent automatically for every airline when issuing an EMD
for Group Deposit.

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Support of additional carriers , 18 carriers are now supported : Air Berlin, Air France, Air Mauritius,
(*) Alitalia, British Airways, Cathay Pacific, Copa Airlines, El Al Airlines, Finnair, Iberia, Japan
Airlines, Klm, Kenya Airways, Korean Air, Royal Air Maroc, Royal Jordanian, Singapore Airlines and
Tap Air Portugal.
Support of conjunction tickets (bug fix)
Introduction of a Self -maintenance area allowing users to add additional airlines into the tool once
instructed to do so by Travelport.
Addition of a description section for each RFISC code
Correction of behavior where the app was showing a successful message when the form of payment was
missing in the PNR(bug fix)
Improved user experience: a Refresh button has been added. allowing the app to pick up changes made
on the PNR (for instance after entering or changing the FOP), previously the App was closing down
when not finding a F. (Form of Payment ) in the PNR
The FOPs supported are : S, CK, NONREF, Invoice and Credit Card

What is not supported in version 1.2.0.0

o Tickets not issued on the carrier for the selected segment
o Tickets that do not have a status of either Open or APRT except for Group Deposit
o Any booking containing Infants

* EMD S for Alitalia is deployed in the following EMEA countries: Belgium, Brazil, Egypt, Greece, Italy,
Israel, Poland, Romania, Spain, United Kingdom and Turkey

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Installing EMD Generator

EMD S Generator is an optional product within the Travelport portfolio. It can be run from Travelport
Smartpoint only. Access to download the software will be provided by the customers sales representative.

Prerequisites
Microsoft Windows XP or later.
Galileo Desktop version 2.5.
Smartpoint 2.2 or above
Microsoft Windows installer 3.0 or later.
Microsoft .NET 4.0

Installation Details
EMD Generator is a single file .MSI install package and uses a standard windows installation wizard.
EMD Generator installs into the sub directories of Program Files or Program Files (x86).

Installation Steps
Close Smartpoint and Galileo Desktop.
During the installation you will be prompted to install for just me or all users either can be selected
but Travelport recommends All users be selected.
Run the MSI file and click next to step through the installation process.
o Note. If the file has been emailed to you will need to rename it before you can run it. Typically
the file name on email will end .ms_ and should be renamed to .msi.
Restart Galileo Desktop.

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Using EMD Generator

Getting started
Before launching EMD Generator ensure you are signed into Galileo and if using service bureau please ensure
you have emulated.

Starting EMD Generator

EMD Generator can be run from Smartpoint only and is started by entering #EMD

Using the application

Issuing an EMD is a two-step process: first you must add an SVC segment and then you issue the EMD.

Adding the SVC(s)

After typing #EMD in Smartpoint the app will load and display any air segments.

Once the application has loaded, the above screen is shown.

Select the segment which the EMD will pertain to. This is done by clicking on the segment within the

grid.
The selected segment will turn blue indicating it has been selected. Until the relevant segment are
ticked, the RFI and RFI Sub codes remain blank
Enter the amount of the EMD in the amount box

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If the amount is not known, this can normally be found in the Voluntary Changes section (when it
exists) or under the penalties section of the fare rules or entering *HNP if you have used Rapid Reprice.

The above screen shows a 70 Penalty for the Adult, make sure to read the penalty amount which is
associated to the PTC whenever you have multiple PTCs in a PNR
Click on Add SVC to add the SVC (or SVCs for multiple passenger PNRs).

Example above shows the SVC in Travelport Smartpoint.

Note: If multiple passengers exist an SVC will be added for each passenger in the booking, each SVC will be
added with the amount entered in the amount box.
When the carrier selected is British Airways, the date of the SVC segment will be calculated 1 day after the last
air segment in the PNR (requested by BA).

Adding the SVC(s) for PNRs which dont have tickets issued
In order to support all scenarios, when launching, the app will no longer send an error when not detecting
eTickets with Open or ARPT status (In earlier version the only exception for that is Group Deposit).

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Now if there is no open or ARPT ticket found in the PNR then application will show the above message if user
want to continue then he has to select 'Yes' otherwise 'No'. Select 'No' will close the application.
If user tried to add svc for non-ticketed passenger it will again popup the message and ask if user want to
continue.

If 'Yes' selected then it will add the SVC but no END Transact will be sent to host. If user will ignores the booking
file in SmartPoint then added SVC changes will be lost.

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Adding a SVC on a Multi Passenger PNR for a change fee

This is illustrated by the following 2 scenario

a) The SVC amount is the same for every passenger

Check that the original eticket have been exchanged before launching EMD-S Generator.

For the next step, the change fee amount is checked for each passenger typing *HNP and scrolling down
(MD), as a reminder, this is required for Ticket exchange issued by Travelport Rapid Reprice. In this
scenario, the penalty is the same for all passengers 45)

Then launch, EMD- S Generator entering #EMD and Enter

The screen copy below shows which information is automatically picked up by the App

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In our example, each passenger have to pay 45 , therefore, none has to be untick.
After clicking on the sector which has been modified, the first RFI code (in alphabetic order and its
Sub Code are picked up, if they are not relevant to your scenario, use the drop down menu to select
another one. After enterign the EMD value, click on Add SVC to create an SVC for each passenger

.
The following screen shows the response :

b) The SVC amount is not the same for everyone

The variation to the process is that it is required to untick all passengers

Select a first passenger, then select the changed flight and enter the SVC value to create the SVC :

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After entering a SVC, the app switches automatically to the Issue EMD tab, therefore go back to the Add
SVC tab, select another passenger and ,proceed as above entering the SVC value to create a new one :

Adding a SVC in a PNR where ticket issued on an airline which is not

present in the itinerary
In some countries certain airlines has to be ticketed on a mandatory palting carrier which not in the PNR. For
example countries in Europe do not have Delta (DL) authority and have to issue pure Delta itineraries on KL or
AF plating carrier. In case of penalty fee AF code will be used for ASVC segment and EMD will be issued on AF
plating carrier.

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Adding a SVC for a Group Deposit

The following screen copies illustrate the end to end process, the value used for illustration purposes here is 800

Retrieve the Group PNR ( there must be at least a passenger name ) and launch EMD Generator with
the #EMD entry from Smart point
ASVC segment will be created for the first individual name in the PNR.

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Click on Yes to continue. If the Form of Payment is not present in the PNR or is not EMD supported (Cash, Credit
Card, Check or Invoice) an error will be returned

Add the form of payment into the PNR (F.S for Cash for instance) , go back to the app and click on
Refresh

To continue, click on any segment and process as shown (enter the correct Deposit value)

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Group Deposit is not supported on non- Groups PNR when using EMD-S Generator

Issuing EMD(s)
Once the SVC(s) have been created, the application switches automatically to the Issue EMD tab.

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Select the SVC by clicking on it in the grid and it will turn blue to indicate it has been selected.
Select the form of payment to be used to issue the EMD
Select the options required from the check boxes.

The eTicket number is automatically selected when clicking on the SVC.

The application will remember the options selected for the next run.
The application will send an OSI message to the airline when Group Deposit is selected:
EMD PAID 20APR TCP11

Please note: for Bookings with multiple passengers an EMD will be issued for each Passenger within the
booking.
When working on this type of PNRs, select a first SVC, go to issue EMD tab and click on the issue EMD button.

To continue, return to the SVC tab, select another SVC line to issue the next EMD (s), select the segment which
has been modified, go the Issue EMD tab and then click on Issue EMD button

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Golden rule

When the EMD is issued, click on Exit to close the App.

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Options

Insert OSI remark

This option automatically inserts the OSI for the carrier as below but this is not required anymore for
change fees or name correction fees:

This option is not required either for Group Deposit as the App sends an OSI to the carrier with the
required data by default.

Remove SVC Segment after issue

This option removes the SVC(s) segments after the application has issued the EMD. This option is used
to improve the appearance of the itinerary when viewed by the customer if required. When removed,
the button is removed from the PNR Viewer

Add NPs and Add DIs Remarks

There are 2 tabs in the application, one for notepads and one for di remarks
The user can add, edit or delete existing entries to suit their needs; the Help button on each tab shows
the allowable substitutions that the user can integrate into the notepad or di remarks such that values
such as the EMD number can be placed into the PNR by the application when the EMD is issued.
The notepad and di remarks are stored in the EMDConfigurations.xml file
To populate these tabs, you may use the Help button to copy and paste any line, to finish click on
Update

When issuing the EMD, you will have to tick the add DI*NP Remarks check box

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The next screen copy shows that the PNR has been updated with Note Pad and DI information

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Maintaining carriers

This new section allows you to display the list of carriers and the respective sub codes that they support and
require:

You may also use this section to add carriers and additional options without having to wait for a new release.
We urge you to do so only when instructed to do so b. Make sure to use the correct Reason for Issuance Code
(RFI) and Sub codes for each new carrier you enter manually.
To add a carrier, click on New, fill in the form and once done, click on Update.

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All updates are effective immediately for the given workstation.

To enter multiple Sub Codes for a given carrier, hit ENTER after completing a row. This can be done as many
times as needed (before clicking on the Update button)

To remove a carrier, highlight it and click on Remove and Confirm

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You may also need to additional sub codes for an existing carrier, to do, select the carrier and click on Change,
go to the Name Column

And press ENTER, a blank row will appear

With the next release of EMD-S Generator, it will be possible to store any update made on the maintain your
carrier tab on a shared drive. At the moment, all updates must be done on each workstation.

Maintaining carriers on a shared drive

Within an agency the Carrier List and RFIC codes can be shared. The administrator has to share the actual
Carrier List by updating the entering the network path in the textbox and/or selecting from the window by
clicking on the Browse Path button. The Browse File Location at: is updated with the network path. The
administrator can now share his current local data to the network folder by clicking on the share icon.
Only the agency administrator has Read/Write permission to the file created.

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Users have to set the network folder as described above and can copy the updated file from the shared folder

by clicking on the sync button.

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Troubleshooting
These are the most common error messages, their explanation and some troubleshooting information
Error message
No active itinerary found
No form of Payment found in the booking file.
Please add a valid form of payment to the
booking file and click on the Refresh button
ERB errors such as ERB FOP not accepted by
this airline
ERB EMD not yet supported for this airline
Application has detected existing SVC
segments. Would you like to add another SVC
segments
No Open or ARPT tickets found in the booking.
To issue EMD for Group Deposit or any
transaction other than Change Fee or
correction name fee, click on Yes to Continue.
For Group Deposit, you must use the Group
PNR
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Explanation
The app has been launched without retrieving a PNR
EMD S Generator needs a form of payment (FOP) entered as
F. in the PNR. The following FOPs are supported Cash, Credit
Card, Check, NONREF and Invoice.
This kind of error comes from the Galileo System. Some of
them can be fixed, for instance: changing the FOP.
This error cannot be by passed.
If you want to add new SVCs answer Yes to continue,
otherwise, click NO.
With very few exceptions (including Group Deposit), this app
requires eticketed PNRs with Open or ARPT status.
If you get this error and if you do not want to issue a Group
Deposit, go back to the PNR , verify that it has been ticketed
and check the eticket status
Self- explanatory
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Frequently asked questions

1. Is it possible to create the SVC and issue later?

Yes, should you wish to do so, click on Exit after the SVC has been created by the app, go back to Smartpoint,
and enter a Receive from (R.) And End Transact (ET or E)

2. Does the application auto detect the relevant flight?

No, the flight must be selected manually. EMD S Generator makes EMD workflow user friendly, avoiding you to
remember and enter cryptic entries, in particular the RFI code and Sub codes. The app makes them behind the
scene; therefore it requires minimum information from you. Having a auto detect feature would mean longer
execution time and would engage Travelports responsibility.

3. Does the app check whether the eticket has been exchanged before issuing the EMD?
No. for EMD -S Generator, every PNR eticketed with ARPT or OPEN status is eligible. Make sure to launch it
only after the ticket exchange and reissue has been done if you want to collect rebooking fee or name
correction fee for instance.

4. If every PNR with etickets with ARPT or OPEN status is eligible, does it mean that the app create a
SVC for any airline?
No, an SVC is created only for the carriers listed in the maintain your carriers tab
If you have inadvertently added a new carrier which is not yet supported, the SVC line will be created but an
error will be returned when clicking on the issue EMD button

5. Which other airlines will be offering EMD-S on Galileo in the near future?
We are activating EMD S for new carriers permanently, stay tuned on Ask Travelport to keep up to date. The
following file is also at your disposal
https://travelport-english.custhelp.com/app/answers/detail/a_id/43782

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