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Area Program
Primary program

1. Passenger areas
Ticketing and queuing
Passenger waiting areas
Passenger conveniences (drinking water facilities and toilets)
Passenger circulation
Boarding/Departing areas
Facility entry
Tourist information
Security, including CCTV cameras
Retail, concessions and lease space
Dormitories and lodging (if required)
Cloak room
Railway reservation

2. Areas for terminal staff

Revenue office
Security and information
Ticketing booth
Resting room
Staff conveniences (drinking water facilities and toilets)
Maintenance staff (chairs and lockers)
Control room (CCTV surveillance)
Areas for bus staff
Resting areas
Bus staff conveniences (drinking water facilities and toilets)

3. MainComplex
Bus bay
Bus platform
Seating near bus bay
Ticket counter
Announcement centre

4. Admin
Entrance plaza
Security office
Information centre
Administration office
Souvenir shops
Locker room

Rest area-for drivers, garage staff
Bus parking area
Repair and maintenance
Bus wash area
Petrol pump
Car/two wheeler (visitors) parking
Restaurant, cafeterias

Secondary Program
Exhibition centre
Local exhibit
Dormitory( for travellers)
Terminal design and planning starts with decisions on the terminals typology and proposed
operations type. As already discussed (in section 2.4.1), terminals in the Indian context fall under
two broad categories:
Interstate Bus terminals (ISBT)
Local /City Bus terminal

Terminal operations under each category are classified as:

Fixed route bay operations
Dynamic route operations

Each operation type can be further classified on the basis of bus flow (buses per hour) and planned
layover time in the bus terminal.
This guideline places these typologies and operation types at the base for initiating terminal planning
and design.