October 4, 2015

Dear Ms. Amatulli,

I am writing this letter to confirm that Carrie Hough worked at the Clarion Hotel Carlisle in Omaha,
Nebraska from November 1995 to September 2000. My position was Assistant Hotel General Manager and
I worked with her from approximately 1998-2000.

Carrie's tenure at the Clarion Hotel Carlisle began as a restaurant server, from November 1995 to
September 1996. She was responsible for serving hotel and local patrons in our full-service restaurant as
well as delivering room service orders, cash handling, maintaining cleanliness standards, and assisting with
banquet functions and bartending. Carrie received recognition during this time as the Associate of the
Month, April 1996, for her excellent customer service and for receiving a rating of 97% on a secret shopper
Visit.

Carrie was promoted to morning restaurant supervisor in September 1996. Her new duties included being
responsible for opening and closing the restaurant on her shifts which included cash handling
responsibilities such as reconciling daily records, training and assigning tasks to other Servers and
bartenders as well as assuring the best quality food and best service were presented to hotel guests. She
was willing to work overtime as needed to assist in banquet functions and to help cover shifts that were
anticipated to be busy. She also completed a Basic Supervision course in February 1997 that was taught by
Reed Bennett, General Hotel Manager.

Carrie was then promoted to Restaurant Manager in August 1997. She was then responsible creating
weekly schedules for her department, interviewing and training new employees, ordering the Front of the
House supplies, attending weekly departmental manager meetings and weekly Food and Beverage
meetings to help facilitate hotel banquet events. She Was also in part responsible for managing liquor
inventory, local marketing of the restaurant and bar and Manager on Duty shifts where she would oversee
the entire hotel operations for a brief period. Carrie received recognition for her performance in 2000, by
receiving the Manager of the Quarter award.

Carrie had many learnings during this time, however her biggest accomplishments were learning to provide
positively influence her departmental peers and learning ways to anticipate customer needs,

Often asked her opinion concerning operational issues in the Food and Beverage department which
often proved insightful and on point. She was a significant contributor to Our hotel receiving the Gold
Award, Choice Hotel's highest accolade for superior Customer service.

rli g Holmes,
Holmes and Associates