Scenario Ref:

22.1 Business (Enterprise and Government)

EIR_BUS_VOICE_1
EIR_BUS_VOICE_2

EIR_BUS_VOICE_3

EIR_BUS_VOICE_4

EIR_BUS_DATA_1

EIR_BUS_DATA_2

EIR_BUS_DATA_3

EIR_BUS_DATA_4

EIR_BUS_MOB_1

EIR_BUS_MOB_2
EIR_BUS_ADV_1

EIR_BUS_ADV_2

EIR_BUS_ADV_3

EIR_BUS_ADV_4

EIR_BUS_ADV_5

EIR_BUS_ADV_6

EIR_BUS_ADV_7

EIR_BUS_CPE_1

22.2 Wholesale
EIR_WS_CORD_01

EIR_WS_BULK_01
EIR_WS_FACTR_01

22.3 Consumer
EIR_CON_QPB_01

EIR_CON_FPLN_01

EIR_CON_PBP_01

EIR_CON_PAD_01

EIR_CON_PCAS_01

EIR_CON_DIFP_01

EIR_CON_PRODEV_01

22.4 Customer Operations

EIR_CO_BT_01
EIR_CO_CMNT_01
EIR_CO_ORMT_01

EIR_CO_MOVPREM_01
EIR_CO_CSNAP_01

EIR_CO_TMGNT_01

EIR_CO_FLMNT_01

22.5 Digital (Business)

EIR_DGB_ORDT_01

EIR_DGB_UPORT_01
EIR_DGB_EBILL_01

EIR_DGB_FMGNT_01

22.6 Digital (Consumer)

EIR_DGC_ECOM_01

EIR_DGC_DI_01

EIR_DGC_CLSC_01

22.7 Shared Services

EIR_SS_FMP_1

EIR_SS_BIM_1

EIR_SS_RCDR_1

EIR_SS_BPAR_1
EIR_SS_CSM_1

EIR_SS_DMC_01

EIR_SS_VAT_01

EIR_SS_AGDBT_01

EIR_SS_FRRPT_01

EIR_SS_FULEQP_01

22.8 Reporting
EIR_REP_KPI_01

EIR_REP_BKPI_01

EIR_REP_BELG_01

EIR_REP_SEG_01

22.9 Group Pricing

EIR_GP_BANL_01

EIR_GP_AABL_01

EIR_GP_ADP_01

22.10 Omni-channel
EIR_OMNI_APM_01

EIR_OMNI_ACQ_01

EIR_OMNI_CSUS_01
EIR_OMNI_CARSER_01

EIR_OMNI_CLCP_01
Scenario Name:
SFDC/vlocity Compliance (FC/PC/NC/N
Features %
Standard Voice Services FC
Freefone & PRS (Premium Rate Services) Numbers
PC 60
SIP Voice(Trunking)

PC 70
Support advanced network service features

PC 70
eir Gigabit Connect & eir SAN/LAN Connect

PC 60
Managed Data Bundles

PC 60
Business Broadband Products

PC 70
Enterprise Wide-Area-Network (Data Connectivity)

PC 70
eir Business Mobile products and services
PC 70
IoT Solutions

NA NA
Hosted Voice and Unified Communications

PC 70
eir Managed Services

PC 70
On-boarding and Management of Partner Service Provider

PC 50
Outsourced Managed Services

NA
eir Managed DDOS

NA 50
eir Business Discount Plans and Packages
PC 70
eir Business Solutions

PC 70
Supply & Support CPE(Customer Premises Equipment) Hardwar

PC 70

Wholesale Customer Products and Billing

NA
Bulk Migration

NA
Failed Activation Rebate

NA

Provide Quad Play Bundles

FC
Provide Family Plan

FC
Offer a combined PrePay/ Bill Pay tariff

NA
Offer time-limited discounts and promotions

FC
Promotions cascade

FC
Differentiated Pricing for Equipment

FC
Product development and management
FC

Bulk Transactions FC
Case Management FC
Order Management Change inflight orders

PC 70
Move Premises

PC 80
Customer Snapshot
FC
Team management

FC
Fault Management

NA

eir Business Order Products/Services & track progress on deli

PC 70
eir Business Universal Portal NC
eir Business Provide Billing information and analysis

NA
eir Business Fault Management

NA

Consumer and Small Business - eCommerce capability

PC 70
Consumer and Small Business Digital Identity
NA
Consumer and Small Business Customer lifecycle management

FC

Fraud Monitoring and Prevention

Bill Invoice Management

Rating and CDR/EDR Management

Bill Payment, Allocation and Refunds

NA
Credit scoring and monitoring

PC 80
Debt Management and Collection
NA
VAT Compliance

PC 70
Aged Debt Reporting

Financial and Regulatory Reporting

Fulfilment of Customer Orders for Mobile and Fixed services dev

NA

Provide Commercial KPI reports

NA
Provide Bundle KPI reports
PC 70
Customer eligibility for bundle discounts

Customer Segmentation NA

Bundle Analysis
PC 70
Analyse account and bundle lifecycle history
FC
Analyse discounts and promotions

FC

Automated Prospect Management

FC
Acquisition

PC 60
Change/Cross Sell/Up Sell

PC 60
Care and Service

NC
Customer Lifecycle Personalisation NC
 SFDC/vlocity Compliance (FC/PC/NC/NA)
Recommendations

Requires integration solution between customer portal and

billing system. FC - Full Compliant,PC - Partially Compliant,NC - Non Comp

Extend the order object declaratively to capture the future

date required to deactivate the service. Other outcomes
expected is not within the scope of SFDC/vlocity lead to order
process and is dependent on other downstream systems.

vlocity allows for fixed and mobile services to be bundled

together in a single order and handled distinctly using
workflows. Other outcomes expected is not within the scope
of SFDC/vlocity lead to order process and is dependent on
other downstream systems.

Data products can be configured in vlocity with addon's like

resilience for various business customers. vlocity provides
flexible and Declarative advanced Pricing rules to arrive at the
customer price for the offered services. MACD process can be
initiated in vlocity upon asset creation for adding or replacing
services. Other outcomes expected is not within the scope of
SFDC/vlocity lead to order process and is dependent on other
downstream systems.

vlocity supports multi-site and split orders. MACD process can

be initiated in vlocity upon asset creation for adding or
replacing services. Other outcomes expected is not within the
scope of SFDC/vlocity lead to order process and is dependent
on other downstream systems.

SLA can be defined as addon and purchased at order time.

MACD process can be initiated for broadband products in
vlocity upon asset creation for adding or replacing services.
Other outcomes expected is not within the scope of
SFDC/vlocity lead to order process and is dependent on other
downstream systems.

SLAs can be defined as an addon in vlocity with various service

attributes and the products can be configured to reflect
different SLAs.
Define product bundles in vlocity and associate separate
pricing interface using vlocity flows.

Business outcomes expected is not within the scope of

SFDC/vlocity lead to order process and is dependent on other
downstream systems.
vlocity provides declarative pricing implementations to be
applied dynamically based on customer profile and bundle
offering.

Enterprise product catalogue including 3rd party products can

be centrally managed and configured within vlocity with
distinct availability and eligibility rules depending on the
customer profile.

Provide access to partners for the product configuration and

ordering via partner communities portal. Other Business
outcomes expected is not within the scope of SFDC/vlocity
lead to order process and is dependent on other downstream
systems.

Business outcomes expected is not within the scope of

SFDC/vlocity lead to order process and is dependent on other
downstream systems.

DDOS product pricing is declarative in vlocity based on

bandwidth and other attributes. New renewal quote can be
sent to customer based on expiry date using workflows. Other
Business outcomes expected is not within the scope of
SFDC/vlocity lead to order process and is dependent on other
downstream systems.
blanket, volume and attribute based discounts can configured
in vlocity.

eir products or services that are offered can be modelled by

attribute key/value pairs within vlocity which can be
configured while ordering based on customer profile.

Promotional offers and cross-sell/up-sell opportunities can be

setup for different products using vlocity CPQ process flow.
Other Business outcomes expected is not within the scope of
SFDC/vlocity lead to order process and is dependent on other
downstream systems.

vlocity product catalogue can hold wholesalers products and

pricing attributes which can be consumed by external systems
thorugh SOAP/REST interfaces. Other business outcomes
expected is not within the scope of SFDC/vlocity lead to order
process and is dependent on wholesale custom solution.

Business outcomes expected is not within the scope of

SFDC/vlocity lead to order process and is dependent on other
downstream systems.
Business outcomes expected is not within the scope of
SFDC/vlocity lead to order process and is dependent on other
downstream systems.

Supports consumers to select their own bundles through

guided selling process setup in vlocity available across
channels. Product relationships can be defined with other
products to exclude or include Budget home phone as
necessary. Product manager has full visibility of the workflow
and can ensure any configured product results in a perfect and
assured order.

Availablity of certain family plans in certain parts of the

country or state can be setup. Specific and configurable pricing
rules, discounts and penalties can be setup for various family
plans like mobile and broadband, or combination of
broadband and TV channels. Further, cross-sell/up-sell
recommendations and offers can be setup based on customer
profile or other demographics.

Business outcomes expected is not within the scope of

SFDC/vlocity lead to order process and is dependent on other
downstream systems.

Time-bound and conditional Promotional offers and discount

rules (one-time, recurring, tiered) can be configured in vlocity
as part of pricing interface using custom implementation
flows.

Time-bound and conditional Promotional offers and discount

rules (one-time, recurring, tiered) can be configured in vlocity
as part of pricing interface using custom implementation
flows.

Same product can be offered at different prices based on

related customer and product attributes. Other Business
outcomes expected is not within the scope of SFDC/vlocity
lead to order process and is dependent on other downstream
systems.
vlocity Enterprise product catalogue will help launch or modify
existing products in a collobarative manner.

OOTB vlocity allows for addition of products until the order is

activated based on status received from the provisioning
system. Therefafter it does not allow for it.

MACD and Asset-Based ordering process is supported in

vlocity OOTB. Availability of the product at the new service
location can be confirmed remotely before placing the new
order.
OOTB SFDC service console provides 360 degree view of
customers and their subscribed products and services.

OOTB salesforce provides lead/case assignment rules and

specialist queues to be setup for routing of leads and cases
based on complex rules.

Business outcomes expected is not within the scope of

SFDC/vlocity lead to order process and is dependent on other
downstream systems.

Salesforce customer community should be setup and ordering

functionality must be exposed using guided selling process
and through CTI integration with salesforce.
Custom Portal must be setup.

Business outcomes expected is not within the scope of

SFDC/vlocity lead to order process and is dependent on other
downstream systems.

Business outcomes expected is not within the scope of

SFDC/vlocity lead to order process and is dependent on other
downstream systems.

Salesforce customer community should be setup and ordering

functionality must be exposed using guided selling process
and through CTI integration with salesforce. Other Business
outcomes expected is not within the scope of SFDC/vlocity
lead to order process and is dependent on other downstream
systems.

Business outcomes expected is not within the scope of

SFDC/vlocity lead to order process.

Salesforce customer communities alongwith vlocity's guided

selling process can allow customers to configure and order
their products online. Besides, it will allow cases to be created
dircetly in service module and auto-assigned to a specialist for
resolution.

Business outcomes expected is not within the scope of

SFDC/vlocity lead to order process
Credit score report needs integration with external agency.
Credit score bands will be created and customer credit risk will
be first evaluated. This will be mapped against the order value
and will trigger an approval process based on the credit risk.
Business outcomes expected is not within the scope of
SFDC/vlocity lead to order process

Custom vlocity pricing flow must be implemented and VAT

must be calculated in vlocity cart at the time of adding
products.

Business outcomes expected is not within the scope of

SFDC/vlocity lead to order process

Business outcomes expected is not within the scope of

SFDC/vlocity lead to order process
Build custom KPI metric reports for bundled products with
MACD changes.

Business outcomes expected is not within the scope of

SFDC/vlocity lead to order process

Product object must be extended by adding fields to support

regulatory reporting.
Changes made to the Bundle and related products can be
marked using field level tracking within salesforce.

Build custom report to track discounts and promotions offered

on product, bundle,and accounts based on promotional
family, feature, duration, etc for regulatory reporting.

Salesforce Marketing Cloud for lead nurturing across various

channels.

Order object must be extended with a new status to track and

capture stalled orders for future use across channels.

Order object must be extended to track stalled orders, and

associate it with stalled cross-sell and up-sell products.
New custom object must be created to store centralized
customer interaction and related attributes across various
channels.
ant,PC - Partially Compliant,NC - Non Compliant,NA - Not Applicable