N.L.

DALMIA INSTIUTE OF MANAGEMENT STUDIES AND RESEARCH

MMM/MFM/MHRDM-II YEAR FIRST SEMESTER- 2008
EFFECTIVE COMMUNICATION- Prof. Dias

Duration : 1 1/2 Hours Total Marks : 50

Question no 1 is compulsory. answer any four questions from no 2 6

Q.1. What are the 3 P's of the power of introduction. Explain? Write an introductory
speech welcoming Mr. Adi Godrej to s seminar " Save the Environment "organized by
parents Teachers Association. Mr. Godrej is an M.Sc. MBA member of BMA fromer
sheriff of Mumbai, and a staunch environmentalist.
14 Marks

Q.2. Enumerate six different ways of starting your talk? 9 Marks

Q.3. What are the Do's and Don'ts for speakers? 9 Marks

Q.4. What is a Circular ? Issue a Circular to your staff informing of revised office timings
w.e.f. January 1,2009.
Monday Friday : 9 AM to 12.30 PM
12.30PM to 1.00 PM (Lunch)
1.00 PM to 5.30PM
Saturday and Sunday : Holidays 9 Marks.

Q.5. Write a letter to your sales representative after joint filed working and suggest ways
to improve sales performance? 9 Marks.

Q.6. Write a letter of apology to your customer M/s R.P. Sales for wrongly sending
Palmolive cream instead of Palmolive spray? 9 Marks

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 N.L.DALMIA INSTIUTE OF MANAGEMENT STUDIES AND RESEARCH
MMM/MFM/MHRDM-II YEAR FIRST SEMESTER- 2008
EFFECTIVE COMMUNICATION- Prof. Nikhil R.

Duration : 2 Hours Total Marks : 25

Make a wise choice the choose any 3 out of the below 5.

Each question carries 5 marks
Q.1. Explain and expand the A.I.D.A. formula with reference to effective communication

Q.2. What do you understand by Barriers To Communication ? What are the Types of
Barriers? give an example under each such type of Barrier to Communication

Q.3. Define Communication and present your understanding of the communication

process. what is the importance and scope of effective communication in your daily life?

Q.4. List down the Do's and Don'ts to be kept as a guideline while designing and
presenting a power point presentation.

Q.5. What do you understand by Non-Verbal Communication ? Explain its importance

and role in Effective Communication.

PART II APPLY YOUR BASICS

(Life is not always about choices. Take it or leave it )

Q.1. As a department / Function / Vertical/ Process head write an e-mail t other

Department/ Function / Vertical / Process Head within your organization, giving them a
brief about your Department. Explain them the role of your department in the
organization and the systems and processes followed in your department. Also mention
about your role as towards the vision of your organization. 10 Marks

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 N.L.DALMIA INSTIUTE OF MANAGEMENT STUDIES AND RESEARCH
MMM/MFM/MHRDM-II YEAR FIRST SEMESTER- 2007
EFFECTIVE COMMUNICATION

Duration : 2 Hours Total Marks : 50

Question no 1 is compulsory. Answer any four questions from no 2 6

Q.1. You are called to deliver an Impromptu talk on " Cleanliness in your locality"
Prepare a talk using Past, Present and Future Formula. Also prepare the same talk using
any other formula.

Q.2. Mention different ways of closing your talk? What are the signs of Nervousness?

Q.3. You are a General Manager who received an application from one Mr. P. Kapoor,
who has given the name of Mr. G.Samant (sales Manager) M/S Cadbury's as reference.
Write a letter to Mr. P. Kapoor seeking more information about Mr. G. Samant?

Q.4. What is a circular ? Issue a circular to your Stockists informing the address of your
new premises w.e.f. 1 st January,2008 in view of growing business. Also mention
Telephone Nos. and Fax Nos.
Q.5. M/S Camlin Trade and informed by your company that their bills remain unpaid
vide Bill Nos. 280 dated 5 th October,2007 for amount Rs.12,00/- Bill no 290 dated 10 th
octber,2007 for amount Rs. 5200 and Bill No 340 dated 20 th October 2007 for amount
Rs 1100/- It was noted by M/S Camlin Trade that bill no 340 din not pertain to them.
Write a suitable reply on behalf of your company to M/S Camlin Trade.

Q.6. You are an HR Manager. Write a suitable letter to Mr. S.Rau calling him for an
interview for the post of Administrative Office on 1st December,2007 at 11 AM.

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N.L.DALMIA INSTIUTE OF MANAGEMENT STUDIES AND RESEARCH

 MMM/MFM/MHRDM-II YEAR FIRST SEMESTER- 2004
EFFECTIVE COMMUNICATION

MARKS 100 ANSWER ALL QUESTIONS. Duration : 2 Hrs.

1. Discuss the five thinking traps that block ethical behavior. When faced with a difficult
ethical decision. what questions should you ask yourself ?

2. Define Communication and explain its key elements.

3. Explain in detail the functions, forms and flow of communication in a Business

Organization.

4. Name few ways as to how Business Writing differs from other type of writing.

5. Explain the importance of non- verbal communication and essential ingredients of non
verbal communication .

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 N.L.DALMIA INSTIUTE OF MANAGEMENT STUDIES AND RESEARCH
MMM/MFM/MHRDM-II YEAR FIRST SEMESTER- 2005
EFFECTIVE COMMUNICATION

Duration : 2 Hours Max. Marks : 25

PART -- I
Answer any Three Questions. Each questions carries five marks.

Q.1 Mention 5 ways in which you can capture the attention of your audience using
A.I.D.A. formula.

Q.2. Explain the Friendly formula.

Q.3. Give an example using the past-present Future formula for an impromptu ralk.

Q.4. Enumerate the Do,s and Don,ts for speakers.

Q.5. What are the signs of Nervousness?

PART - II
Answer any two questions. Each question carries 5 marks.

Q.1. Write a condolence letter to your colleague Mr. P.Kamat after the sudden demise of
his father.

Q.2. Write a circular to all field staff informing the names of Yearly target achievers for
2004 2005 which should provide added motivation to nonachievers.

Q.3. Mr. R. Joshi was selected as a Regional Manager. He has given reference of his
previous boss Mr. P. Jhaveri (1998-2003) .Write a letter to Mr. P. Jhaveri to seek his
assessment of Mr. R. Joshi.

Q.4. M/S Pharma Caps writes to Accounts Department that out of 2 bills amounting to
Rs.4,000/- one bill No 1015 for Rs. 1500 is wrongly debited to his account and was
confirmed telephonically by Accounts Department. Write a suitable reply to M/S Pharma
Caps.

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