Next-Gen Emergency-Aware Platform Based on

Microservices and Smart Computing

 9-1-1 has long been the standard emergency awareness/response system in
the US
MSAG
All Databases (Master Sheet Address Guide)

PSTN
ANI
Started in 1967, 9-1-1 emergency number was made (Public (Automatic
ANI PSAP
Wire-Line Switched (Automatic (Public Safety
available to 50% of the population in next 25 years. Number
Calls Telephone Information) Location Information) Answering Point)
By 1999, the availability was 93% and by 2014, 99%. Network) Computer-Assisted
Dispatch
Emergency
System Services
Exchange
SELECTIVE
Wireless ROUTER
Calls
Caller Location
Information
Cellular Network

Location
GPS/A-GPS Database Network-Based Data (Phase II)
An estimated 240 million calls are made to Data Cell-Tower Location Data

9-1-1 in the US each year. In many areas, Radiolocation

70% or more are from wireless devices. Voice + ANI Data
911
Tandem

Voice + ANI
Voice + ANI Local Exchange Carrier Service

PSAP
PSAP

The client supports three million 9-1-1 PSAP

emergency calls a year and delivers more than

40 million next-generation (wireless) 9-1-1 911
ANI

calls.

Emergency Response

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 The major issues with traditional emergency response are lack of relevant and useful
information and technical challenges with legacy systems
Lack of interconnectivity
Traditional emergency response had
very minimal automation because of
less connectivity. Also it was very
difficult to customize as and when the
need arises because of monolithic
architecture.
E.g., During 9/11 attack, many
fire-fighters lost their lives in a
building collapse as their systems
were not integrated with the
warning system issued by the
NYPD.
Extreme interdependence of
modules
The emergency response consisted of
3 modules Device Module, User
Module and Service Module.
Scaling up of individual modules
is not possible.
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Lack of relevant Information
The amount of information received
from traditional emergency response
is limited as it is dependent on the
amount of information conveyed
through a call with some additional
supplementary location information.
E.g., The average 911 response time
to high-priority incidents is 11 minutes.
Majority of this time goes in explaining who
the victim is, giving the exact location, the
nature of the emergency, etc. Other
supplementary information, like
temperature, fire threat, etc., is also not
easily available
Challenges With traditional
Emergency Response
With newer sensors and social
media information being
constantly integrated, the non-
modular nature of the
architecture causes technical
challenges.
Lack of real-time intelligence
The traditional emergency response
could not predict a situation because
of the lack of real-time user data.
This resulted in slower communication
during emergency and non-proactive
action.
E.g., During Hurricane Katrina,
thousands of volunteers and amateur
radio operators came to the area.
However, their efforts were scattered
as there was no clear information on
the worst affected areas.
Upgrading or altering is
difficult
E.g., To update the location and Entire web application
capacity of newly installed water
hydrants in just a couple of blocks, needs to be shut down
the entire application needs to be even for a minor change
shut down which is difficult for a
mission critical application.
in one of the modules.
 The next-generation emergency response will address challenges in
traditional emergency response with Microservices and smart computing

Weather
Sensor

Fire/Smoke
REAL-TIME SENSORS

SENSOR DATA

RULE-BASED
Sensor

DECISIONS
WEB
Video
THE CLIENTS EMERGENCY-AWARE CLOUD INTERFACE

Chemical
Sensor

Air Quality
MOBILE
Sensor DEVICE

Next-gen emergency-aware service is a

Next-gen emergency response allow for Built-in smart computing surface relevant
customizable, context-aware machine-to-
additional information sources to be information for 911 call handlers and
machine (M2M) solution, leveraging smart
plugged in easily because of its dispatchers. Machine learning algorithms
objects and sensors to provide improved safety
Microservices architecture while provide predictive information enhancing
and security, better situational awareness, and
enhancing reliability and scalability. quality of service for call handlers.
improved risk management.

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 Why Microservices and smart computing

Each Microservice is independent of

the other one this allows for
individual altering, upgrading, and
Technical scaling up of module without
Challenges disturbing others.

MICROSERVICES

Extreme interdependency of modules Building and managing

Microservices-based emergency
Upgrading or altering is difficult
response is easier in a cloud-
Lack of interconnectivity based architecture.

Allows for integration of third-party

SMART
API (application programmable
COMPUTING
interface).This gives access to third
party data sources.
Data-Related
Challenges

Allows real-time change in data in

Lack of relevant Information emergency response without
changing the entire code, unlike the
Lack of real-time intelligence
previous version.

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 Microservices will allow for easy integration with multiple systems while
maintaining a decoupled architecture

Microservices architecture is a service-oriented architecture composed of loosely coupled elements that have bounded contexts. These services
are small, highly decoupled and focus on doing a small task thereby facilitating a modular approach to system-building.

Without Microservice components With Microservice components

Deploy and run the entire application Deploy and run individual parts of a solution
as one big unit separately and independently
Emergency Response is built using a
Microservices architecture which is a Deployment Package Deployment Package
software architecture style in which
complex applications are composed of User Experience Page 1 Page 2 Page 3

small, independent processes Page 1 Page 2 Page 3 Page 3 Page 5 Page 6

communicating with each other using
Page 3 Page 5 Page 6
language-agnostic APIs.
Application Controller Application Application
Controller A Controller B
Business Logic

Customer Product Cart Customer Product Cart

Microservices will also improve reliability since Rating Order Account Rating Order Account

individual components can continue to operate Data Data Data

Data Access
even if parts of the system fail Access A Access B Access C

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 Smart computing will provide actionable information to 911 operators and
dispatchers
A new generation of integrated hardware, software, and network technologies that provide IT
systems with real-time awareness of the real world and advanced analytics.

It helps in making more intelligent decisions about alternatives and actions that will optimize business processes and
business balance sheet results.

Real-time or in-memory analytics is a key technology for making sense of the transactional data coming from awareness
devices.

Sensors, radio frequency ID, video monitoring, machine-to-machine, global

Awareness positioning system data, social intelligence, data repositories

Condition
Status &
Analysis Real-time analytics, big data tools Sensors
Social Media
Monitoring
Auditability

Alternatives Business process management (BPM), rules engines, workflow

Video Monitoring
M2M

Identity and
Access Mobility, smartphones, tablets

Location
GPS Location
RFID
Signals
Collaboration environment, dynamic case management, project portfolio
Assembly management, supplier risk and performance management, BPM

Actions Process applications, BPM, dynamic case management

Physical Assets Human Capital Assets

Accessing multiple sources of data and being able to surface the most relevant data is the focus of smart computing in emergency response.
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 Emergency response architecture based on Microservices and smart computing
Smart Computing Context-aware engine receives data from external sources and discovers the
category of data like law, fire, medical, etc. It then uses different algorithms to enable quick and
efficient incident response, e.g., location and distance of nearest water hydrant and its capacity. Context-Aware Engine

Emergency

Message
Response Mobile Event

Data
Publisher
Event Services

Rule Engine
Services
Direct
Connectivity Notification
Gateway
Connectivity Message Service
Orchestration Emergency
Cloud Connectivity Authentication &
Node J.S Response Core
Authorization
Services
Secured With
OAuth 2.0
DATABASE
Prediction SERVICE
Service
Device
Management Message
Services
Emergency Response
Application Data Data External API
Analytics Visualization

Context-Aware Service Receives data from external source, predicts the context
External Data Source Service - Integrates third party APIs enabling
and sends notifications to the relevant user, e.g., based on the feeds coming from
access to external sources of information like air quality, weather
building CCTV cameras, sensor information, social media, etc. it can notify fire
information, flood levels, hydrant information
department of a possible fire even before somebody calls and asks for help.
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 Emergency response using Microservices and smart computing - benefits
Emergency Response Microservices API Within Layered Structure

Proactive monitoring of critical infrastructure, Emergency Response UX Touch Point Apps/Devices

assets, and resources
Touch-Point-Specific Microservices APIs

UX Layer
Map Display Social Media Feeds Notifications/SMS
Improved asset utilization and performance
because of layered architecture of
Microservices
Reporting/Analytics Local Storage

Improved enterprise risk management and

Business Specific Microservices APIs
situational awareness
Alarm Event Rule Engine Context Aware

Intelligently process multiple data elements

enabling in-depth logging, trending and analytical Business Layer External Data Source Event Publishing
capabilities
Emergency
Device Management Response Core

Increased safety and security of

employees and assets Traditional Applications

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 Next-generation emergency-aware services
Highest guaranteed security
standards
Backup, business continuity program (BCP),
and disaster recovery (DR)
Solutions for all operational
phases
Call acceptance, resource dispatching,
and event management to case
completion and evaluation
Geographic information systems (GIS)
Location and positioning solutions such as call and
asset location, vehicle positioning and tracking,
possibility of adding multiple layers of information
from different sources, including 3D views, CCTV,
traffic, and weather information.
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Planning tools
For staff, vehicles, bases, and overall
equipment needed by emergency
response organizations.
Fully integrated communication
system
Wired and wireless telephony,
radio, text-based communication
for incoming and outgoing communications, including new
channels based on visual components and social media.
Reporting and analysis
Support for reports, statistics and
operations analysis, including
management dashboards
 A next-generation emergency response in action
It can also integrate all the wireless and wired
communications coming its way to dispatch
Take the example of a hurricane hitting the relevant help at the required places.
the Atlantic coast. The next-gen
emergency response can integrate air
quality data, sensor data, current weather,
live-stream from nearby cameras, and
social media information.

EMERGENCY ALERT
SYSTEM
Issued a Tornado Warning
Emergency response can directly take
input from various CCTV sources, social Based on the analytical reports from
media feeds, sensors etc., and identify emergency response, danger zones can be
secure spots for relocation. identified and monitored. On the basis of
forecast, alerts can be issued and services
dispatched even before the incident.

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 Future of emergency-aware services

The future of emergency response may be

Ability to communicate to 911
through any connected device and
share any form of data. This is done
using emergency services IP network
(ESInet) which in turn needs 911
services to be IP-based.
response operations. Real-time or in-memory
deployment of artificial intelligence
robots and a system which could provide a
more streamlined way for robots and drones
to communicate with humans in difficult
situations, including during emergency-
analytics is a key for making sense of the
transactional data coming from the devices.

911
The emergency-aware
services can be further used
Emergency response is evolving into a
across industry verticals like
plug-and-play architecture model where
manufacturing, mining, etc., for
other services can easily leverage
safety and faster
features of the next-generation
communication with less/no
emergency response platform. customizations in various
services.

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 Amsterdam

London

New York
Tualatin THANK YOU!
Dallas

BengaluruThank You
Chennai

Johannesburg

USA UK THE NETHERLANDS SOUTH AFRICA INDIA

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