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3542ESMERALDANORONHA
3544SHAHVIR PATELL
3546KANGELRODRIGUES
3548PRICILLASHAH
3550ASHWIKSHETTY
FACT FILE MCDONALDS INDIA
GRAND OPENING
The1st McDonald's
restaurantinIndiaopened
on13th October1996at
BasantLokinNewDelhi.
ItwasthefirstMcDonald's
restaurantintheworldto
notservebeefandpork
basedproducts.Its
authorityonnonbeefand
nonporkproductsstill
remainsunchallenged.
OWNERSHIP
McDonald'sinIndiaisa
jointventurepartnershiprun
bytwoIndians,AmitJatias
company,Hardcastle
RestaurantsPrivateLimited
ownsandmanagesMcDonald's
restaurantsinthewest.
Whileinthenorth,McDonald's
Restaurantsareownedand
managedbyVikramBakshis
ConnaughtPlazaRestaurants
PrivateLimited"
PHILOSOPHY
McDonaldsphilosophyof
QSCV (Quality,Service,
CleanlinessandValue)is
theguidingforcebehind
itsservicetothe
customersinIndia.
SUPPLIERS
EveryMcDonalds
burgerhasnine
differentingredients,
whicharesourced,
from35suppliers
acrossthecountry
beforeitreachesthe
consumer
SUPPLIERS OF MCDONALDS INDIA
PIONEERED COLD CHAIN

McDonaldswasthe
firstfastfoodjointto
pioneerthe
establishmentofCold
ChainacrossIndia
whichhelpsmaintain
freshnessandnutrition
ineveryproduct
MCDONALDS AS OF TODAY
Today,McDonaldshas242
restaurantsoperatingin
Indiaservingover5,00,000
customerseveryday.
McDonalds'Indiasupplychainmanagement
Inanyorganizationlogisticsinvolves3phases

Inbound Operations Outbound


logistics logistics
WHAT IS INBOUND LOGISTICS?
Inboundlogisticsisthemovementof
materialsfromsuppliersandvendorsinto
productionprocessesorstoragefacilities.
PROCESS OPTIMIZATION
ORDER PROCESSING BY
MCDONALDS
Cashlesspayments/onlinepayments
onlinemenu
Deliveryfees
redeemingdiscounts
cancellations

Mcdonalds Delivery
MCDONALDS
INFORMATION
SYSTEMS
TRANSACTION
PROCESSINGSYSTEM
(TPS)

POINTOFSALE
SYSTEM

DECISIONSUPPORT
SYSTEM(DSS)

MADEFORYOU
SYSTEM
CUSTOMERSERVICE
ADOPTSF.A.C.E.S

PEP PEOPLE,
EQUIPMENTAND
PRODUCT

MIHU MAYIHELPYOU

EARTHEXPERIENCE
ANDSKYEXPERIENCE
BEVERAGE SUPPLIERS
CocaColaisMcDonalds
beveragepartner.
PACKAGING.
McDonald's hasaglobalpackagedesignfortheir
togobagsandfountaindrinkcups.
McDonalds also offer access to Nutrition facts
with QR code ackaging.
P
TRANSPORTATION
ThetransportationofMcDonaldshasbeen
completelyoutsourced andsince80percentis
inrefrigeratedtruckmovement.
Theproductsaretransportedinadedicated
fleetofrefrigeratedtruckstothecompanys
DistributionCentres.
Multitemperature andsingletemperature
trucksthentransportthefastfoodswiftlyto
the McDonaldsrestaurantsacrossthe
country.
THROUGH COLD CHAIN LOGISTICS
McDonaldsentirenetwork supplychain
consistsofmovementofgoodsthroughacold
chain.
Suppliersarealsoapartofthiscoldchain.
McDonaldshavethe largestrefrigerated
movement ofproductsinIndia
Aninterestingandinnovativefeatureofthis
coldchainisthatthesametruckcancarry
productsatdifferenttemperatures,
rangingfrom
FROZEN PRODUCTS at18Cto25C,
CHILLED PRODUCTS from1C4C
DRY PRODUCTS atambienttemperatures.
REVERSE LOGISTICS
Thebunsarepackedin
plasticcratestoensure
theirquality.
Thesecrateshavetogo
backtothebakeries,thats
whenreturnlogisticstakes
place.
RADHAKRISHNA FOODLAND PVT. LTD
SoleDistributionPartnerofthefastfoodchain.
Managesthe4DCsandsinceithasatransport
division,handlesthetruckmovementinthe
supplychainrightthroughthecountry.
McDonaldsexpectsitsdistributionpartnerto
meetitsstandardsofcold,cleanandontime
delivery.
ThereareonlytwoproductsbunsandCokes,
whicharesentdirectlytotherestaurants.
Bunshavealimitedshelflife,hencetheyare
sentdirectlytotheoutlets,whileCocaColais
alsosentdirectlytoensuresquickdispatchof
itsproducts.
THANK
YOU
Aspecialthanksto
Mr.Damodar,lobby
manager,mcdonalds
bandra
MrsRenuka
koppula,floor
manager,mcdonalds
malad.
Someshwar
Walinjkar,employee
mcdonalds,Vasai