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Mob: +971 52 128 5794

Tel: +355 214 22033

Email: emimula@yahoo.com
Skype: emimula
Address: Discovery Gardens, Dubai UAE

Ermira Mula

A highly motivated and experienced person in Administration, HR, Customer Service,

Facilities, Management, etc. currently looking to resume my professional career after
dedicating the last 8 years to Middle East region.

Employment History

Saxon Stone Real Estate Dubai Oct 2016

Group HR Manager

Interviewing, recruitment and mobilization of new hire (mid senior level).

Promoting healthy relationships between staff and higher level management
Conduct employee training and orientation, administer a benefits program,
analyze compensation and other competitive data and prepare budgets,
costs and activities.
Stay on top of all applicable labour legislation, as well as the shifting needs of
their employers and employees.
Supervise staff or entire departments, such as benefits coordinators, payroll,
wellness plans, recruitment and placement specialists and training and
development personnel
Collecting and analyzing employee data and maintaining accurate and
complete employee records.
Implement strategic organizational change to increase productivity and
employee satisfaction
Use data and analysis to solve real-world HR problems
Structure competitive benefits packages, and measure the success

SHELL / BGC Dubai & Iraq

Site Administrator & HR Manager SHELL Project in North Rumaila
Feb 2012 Jul 2016

Strategic Planning
Planing HR programs and policies that achieve strategic objectives, including
employee retention, relations and safety.
Design HR department structure, positions and process system in compliance
to its strategic mandate
Review, amend and draft job description and qualifications required for the
staff of the group HR department and other departments.
Formulate HR Plans, Policies & Procedures according to organizational

Prepare HR budget and ensure the activities within budget.

Provide technical & Professional Advice to Legal department for legal
proceedings related to HR.
Man Power Planning

Organize meetings with Management, plans for manpower as per

Set up the working methodology for succession planning analysis,
implementation and monitoring.
Recruitment management

Develop the recruitment and selection process to include:

Appointment /Confirmation / Termination / Resignation
Decide recruitment channels.
Compensations Schemes & Benefits Management
Review and analyze the group subsidiaries:
Jobs / roles Salaries, Ranking and benefit system.
Performance Appraisals and Management
Formulate effective Performance Appraisal Policy, Procedures and ensure its
Review and analyze the performance appraisal managing process
Training and staff Development

Identify the areas for development

Explore the new skills to enhance productivity
Administer the Training Policy.
Review and assess the HR module of the current ERP system
Propose potential customization, if needed, on ERP HR module
Follow up, guide, and monitor the implementation of ERP HR module at
group level

UnaE&C Limited
2009 2012
Recruitment Manager
Shared responsibility for key HR functions, including: Employee Relations,
Succession Planning and Background Investigations.
Designed, developed and implemented Internal Opportunity Posting process,
including overall communication plan, for employees at the company for
Middle East (Dubai, Abu Dhabi, Iraq, Libya, etc.).
Managed Community and Diversity Relations efforts within the Middle East

Gintas Construction Contracting and Trade Albania

2004 - 2009
Administration Manager

Maintaining administrative staff by recruiting, selecting, orienting, and

training employees; maintaining a safe and secure work environment;
developing personal growth opportunities.
Accomplishing staff results by communicating job expectations; planning,
monitoring, and appraising job results; counseling and disciplining
employees; initiating, coordinating, and enforcing systems, policies, and
Providing supplies by identifying needs for reception, switchboard, mailroom,
and kitchen. Providing communication systems by identifying needs;
evaluating options; maintaining equipment; approving invoices.
Purchasing printed materials and forms by obtaining requirements;
negotiating price, quality, and delivery; approving invoices.
Completing special projects by organizing and coordinating information and
requirements; planning, arranging, and meeting schedules; monitoring
Providing historical reference by developing and utilizing filing and retrieval
Improving program and service quality by devising new applications;
updating procedures; evaluating system results with users.

UNHCR Kenya (Nairobi)

2001 - 2004
Site Admin Manager

Supporting the Senior Level in developing and the implementing access

Monitored, analyzes and reports Administration developments, organizing
and preparing studies on administration strategies and related issues,
organizing follow-up work, including interagency review meetings to support
policy development work and decision-making on important issues.
Established and maintained contacts with government officials, other UN
agencies, non-governmental organizations, diplomatic missions, media, etc.
Contributing to the preparation of various written reports, documents and
communications, drafts sections of studies, background papers, policy
guidelines, parliamentary documents, briefings, presentations,
correspondence, etc.
Achieving financial objectives by anticipating requirements; submitting
information for budget preparation; scheduling expenditures; monitoring
costs; analyzing variances.
Maintaining continuity among corporate, division, and local work teams by
documenting and communicating actions, irregularities, and continuing
Contributing to team effort by accomplishing related results as needed.

UNHCR Kosovo Refugee Crises 1999 - 2001

Associate Registration Officer

Key Achievements:
Responsible for providing analysis and for developing and coordinating plans for the
implementation of registration activities for the Kosovo emergency, recommend
plans, implement and monitor operational projects in regard to registration activities
to ensure that provision was made for adequate resources, Inform and advise staff
on planned registration activities, review plans and requests to ensure that they are
in agreement with standards.
Coordinate registration activities between other UNHCR offices and mobile
registration locations to ensure standardization and consistency of data and its use,
ensure that statistics and other reports are produced on a timely basis and other
duties as required.


University of Amman of Linguistics Jordan 1996 - 1998 (Certificate)

University of Shkodra Luigj Gurakuqi (English Language) 2003-2007 (Diploma)
Computer course in windows, Microsoft Office, Internet (Certificate) 2007


Recruiting, Screening, Employee Relations, On boarding, Scheduling, Performance
Management, Payroll
Service orientated, Responsiveness, Professional judgment, Excellent communicator,
Well organized.
Fire Safety Certificate
Advanced First Aid
Microsoft Office XP, Microsoft Office 2000, MS Word, MS Access, MS Excel, MS
FrontPage, MS Project, MS Visio, Internet Explorer, Outlook, Outlook Express,
PowerPoint, Adobe Photoshop, Adobe Illustrator.


Languages: Speaking: Reading: Writing:

Albanian Mother - tongue Mother - tongue Mother - tongue
Arabic Very Good Good Good
English Fluent Fluent Fluent
Italian Good Good Good

References and Availability

References are available on request.

Availability: Immediately