o Planning IT Assessment Heatmap, transformation plan, as-is assessment matrix, vision, mission, objectives, action plan, strategic IT initiatives, implementation plan, budget o Execution PMO, PM methodology, common language, tools, templates, reporting framework o Leadership Org structure, Board IT Governance, Bank IT Governance, how often they met, authority limits o Performance Mgt define scorecard balanced scorecard, reporting frequency o Tied to the 4 major functions of mgt o Leadership before execution o Ethical considerations CONFUVRR Common good No free lunch Fairness golden rule Utilitarianism Virtue ethics Risk aversion Repeated actions A better sense of CM and the role o No structured CM Process under execution o Opportunities for a sale A better understanding of platforms o Different business model o Digital transformation playbook by Columbia professor o Diamond shape o What they get, what they give o Linchpin, producer, consumer Exceeded expectations: o FBN not just a case but a management framework o CM not just textbook but an opportunity o Platform unique business model