CHARLES W.

KIMANI
Address: 44 Greenwood St. Malden, MA 02148
Tel: 781-605-2535 | Cell: 781-420-4559
E- mail: Miharati1@yahoo.com | Skype: mwangi.kimani
Nationality: Kenyan/American
KEY QUALIFICATIONS:

Management with 15 years of experience overseeing residential facilities for developmentally-challenged adults
and managing program Program operations and staff applying a strong background in social services management,
strategic planning, operations, and manufacturing.
Community Advocacy speaking out for the physical and emotional needs of adults with developmental challenges
to support their rights to be treated with dignity and respect.
Team Leadership supporting large and small teams through cross-functional trainings, performance evaluations,
coaching, mentoring, and strong support for career development and opportunities for advancement.
Training and Facilitation, identifying training and educational needs and providing complete and timely training
events to maintain staff readiness and the ability to respond to client and manage crisis as they arise.
Administration Skills and fu
nctions including records keeping, supplies and equipment management, planning, facilities management, and
logistics.
Process Improvement specializing in social services management processes and customer care processes, with a
strong background in operations, supply chain, sales/marketing, and manufacturing.
Financial Management, budget formulation and management, profit & loss (P&L), and financial reporting.
Sales and Marketing specializing in development and launch of new products focusing on regional and cultural
tastes and preferences and increasing existing product sales. Manufacturing and Production expert focused on
yield, cost savings, innovation, performance, and safety.

PROFESSIONAL EXPERIENCE:

Turning Point Inc., Newburyport, MA April 2014 - June 2015

Program Manager
Provided individual support services to high functioning developmentally-challenged people living independently
in the community. Supported 9 clients directly and up to 20 clients indirectly.
Supported clients in day-to-day management of needs based on their capabilities. Assisted with transportation for
shopping, banking, medical and other appointments, and for socialization.
Managed staff of 12 including selection, scheduling, training, professional development, and performance
evaluation. Oversaw crisis intervention training, quality of work, service delivery, and adherence to ethics, human
rights, and safety protocols.
Partnered with local government and civil society organizations to support community integration, services to
clients, and to provide positive interaction with the community.
Managed program administration including budget and finance, client medical care, and client training and
rehabilitation with the ultimate goal of clients reaching independent living status.
Advocated in the community for people with disabilities to build a greater understanding of their needs and to
educate communities on how they can assist in integration.

Walnut Street Center, Somerville, MA April 2004 - December 2012

Program Manager/Residential House Manager
Managed comprehensive services to developmentally-challenged adults including day programs, employment
training programs, residential programs, and individual support services with a family approach ensuring all clients
received high quality services and were treated with dignity and respect.
Supported up to 12 clients, helping to meet their needs and teaching them to act independently as they integrated
into everyday life, work, volunteering, and socialization within the community.
Supervised staff of 10, analyzed workload, scheduled work and assigned duties, interviewed and hired staff,
provided training and professional development opportunities. Tracked employee performance, administered
regular evaluations, and counseled staff on performance issues.
 Developed community activities to promote independent living and community integration.
Managed budget of $1M annually for rehabilitation and integration programs and managed finances for residential
living facilities.

Tea Craft LTD and Tea Technology Associates LTD, Bedford, UK August 1996 February 2004
Consultant / Industrial Management Consultant
Provided expert advice to major tea brokerages and independent wholesalers on tea manufacturing and processing.
Consulted in all aspects of tea manufacturing, processing, and quality control for a packaging factory in Vienna,
Austria.
Oversaw manufacturing processes and developed corresponding position descriptions, supply contracts, and
procurement controls.
Initiated development of new products and packaging that were specific to United States, Western European, and
Eastern European markets, which increased the demand for products by 20%.
Supported strategic planning by exploring innovative marketing approaches to maintain existing accounts and
attract lucrative new business.
Generated $2M in sales annually by identifying new products and appropriate production channels for launch.
Primary operations point of contact for 12 sales and marketing professionals.
Developed and strengthened long-term relationships with clientele by providing high levels of attention and
excellent customer service.

Seed Group, Mombasa, Kenya August 1995 July 1996

Branch General Manager

Victory Tea Brokers, Mombasa, Kenya January 1992 June 1996

Deputy General Manager

Belgium Agro International Company, Bukavu, DRC August 1988 June 1991
Expatriate Operations Manager

EDUCATION/TRAININGS/CERTIFICATES:

Bachelor of Science, Education and French Language July 1975 November 1978
National University of Zaire, Africa

TRAININGS: (complete list available upon request)

Six Sigma, Bryant University, Providence, RI 2009

Non-Violent Crisis Intervention Trainer, American Institute of Non-Violence Crisis Intervention, Boston, MA 2007
Crisis Intervention, American Institute of Non-Violence Crisis Intervention, Boston, MA 2007
Human Rights, Department of Developmental Services, Boston, MA 2005
Applied Behavioral Analysis, Walnut Street Center, Boston, MA 2004

PROFESSIONAL AFFILIATIONS:

Kenya Institute of Management, Member, Kenya 1985

Institute of Professional Managers, Member, United Kingdom 1997

ADDITIONAL INFORMATION:

Computer Skills: Skilled in Microsoft Office Suite applications including Word, Excel, and PowerPoint
Languages: English and French (fluent)
Countries of Work Experience: Kenya, Democratic Republic of Congo, Uganda, Rwanda, Burundi, United Kingdom,
and the United States.