A.

WELCOMING
Good morning maam, welcome to __________ restaurant. May I suggest a table for you? If you dont mind
maam, may I ask , do you have any reservation done before with us?
May I ask your name pls., Yes _______ ,Excuse me for a while Ill just check our reservation logbook.
Thank you for waiting _____, you have a reservation under your name and you reserved the table at the pool side.
This way please.

B. SEATING/LAYING THE TABLE NAPKIN (right side)

Will this table be alright for you maam?
Have a seat please.
May I lay the table napkin for you?
C. Pouring of Water ( right side)
D. OFFERING BEFORE DINNER DRINKS ( Right side) order slip
Excuse me maam, May I offer you a refreshing drinks? We have freshly squeeze fruits and vegetables. For freshly squeeze
fruits we have___________________. We have also juices in can and soft drinks in can. Would you like also to have a bottle
of champagne? We have ____________brand is an alcohol free sparkling grape juice available in three different flavours;
namely ________________________.
Yes maam you want_______________.
May I repeat your order maam? Youve order ____________did I get your order right maam? Excuse me maam Ill be
right back with your drinks.
E. Serving Bread an Butter ( Left side)
Excuse maam, While waiting for your drinks, heres our freshly bake bread and butter.
Enjoy your bread maam.
F. Presenting the Menu ( Left side)
Excuse me maam, May I present to you our menu for your food selection.

G. Serving Before dinner drinks

Excuse me maam, Heres your order a bottle of_____________________.(description). Shall I open for you maam? Heres
your cork for evaluation? Would you like to taste the champagne now? ( if the order is sparkling wine ,if not state the name of
the drinks that the guest have ordered.)
Excuse maam.

H. TAKING ORDER

Note: Take the order at the right side of the Guest

Excuse me maam, If you are ready may I take your order now? By the way maam, if you find some difficulty in choosing
your menu, may I suggest some items.
For your appetizer we have our best seller____________________.
Or you want a hot steaming ______ instead. You want to try of chefs own version of __________Yes maam you want
________________.
How about for your salad maam? Our salads is truly nutritious. Shall I get you ____________.
Yes maam you want _________.
For your entre maam? Would you go for chicken, pork or beef? Or you want Fish or seafood instead?
Yes maam you want ___________.For Chicken we have_______________, For Pork we have__________, For
Beef________, For Fish we have_____________.
Yes maam you want__________________.

May I repeat your order maam:

Note: Retrieve the menu folder on the leftt side of the guest. Take order wine on the right side of the guest.

To complement your food maam, May I suggest a bottle of __________ or would you rather choose from the winelist. For
_____wine, we have____________(description)
Yes maam you want ____________
May I repeat your order maam? One bottle of ___________.
Did I get your order right maam?

Note: retrieve the winelist on the right side of the guest

I. PLACING AND PICKING UP ORDER

J. COMPLETING THE TABLE SET UP (Rectifying)
Excuse me maam, May I rectifying the table set-up according to your order.
Cutleries ( Rectangular tray with table napkin), glasswares( right side- bar tray) & chinaware(left side- rectangular tray)

For Russian use- Silver platters

K.SERVING APPETIZERS, SOUP, SALAD( bussed out together with showplate)

L. PRESENTING & SERVING WINE ( RIGHT SIDE)

Note : Bring corkscrew, table napkin, paper napkin)

 Maam, May I present to you your order of _____________(description)
Shall I open the wine for you maam?
Heres your cork for your evaluation.

Would you like to try the wine now?

Half ounce for your approval maam.

Excuse me maam. Shall Ill bring the bottle or Ill leave here on your table?

Yes maam Ill leave it on your table.

Excuse me.

K. SERVING MAIN COURSE

Note: Meat is on the 6 oclock position. Mention the name of the dish.

Excuse me maam your main course _________.

Enjoy your meal maam

POURING OF WATER

L. WAITING
Excuse me maam. If you need an assistance, Im just here at your back. ( RIGHT SIDE OF THE GUEST)
By the way maam How do you find your food maam? B(LEFT SIDE)
Thank you for the complement maam.

M. CLEARING THE TABLE

* Excuse me maam. If your done with your meal may I take this now?

( Clearing soiled dishes, bread and butter plate, condiments, Remove wine glass and bottle)

N. CRUMBING

Excuse me maam may I crumb the table? (LEFT SIDE)

Excuse me maam.
O. OFFERING Dessert ( left side)/SERVING DESSERT (left side)

Excuse me maam. May I offer you a dessert. Im sure you would not want to miss our famous cake for your dessert. May I
bring youre a sliced of ________ or would rather have a taste of our local delicacies like ______________?
Yes maam one serving of __________. Excuse me. (Repeat the order)

Excuse me maam, your ____________.

Enjoy your dessert maam.
Excuse me maam if your done with your dessert may I take this now?

P. OFFERING/ SERVING COFFEE

Note: Serve coffee at the right side of the guest.

Excuse me maam, Would you like to complete your meal with a freshly brewed coffee? Or would you go for latte, espresso
or mocha?
Yes maam a cup of freshly brewed coffee.

Q. PRESENTING THE BILL

Excuse me maam! May I present to you your bill.

Maam you gave 1,000 peso bill, Ill be back for your change and receipt.
Excuse me maam your change and receipt.

R. BIDDING GOODBYE
Thank you maam for dining with use. We look forward to you next visit.