1.

0 Introduction of the Study

Modern Testing Services (MTS) is a multinational technical service provider company.
MTS provides laboratory tests to assure product safety, quality and compliance to government &
industry regulations. Their customers are retailers, vendors and manufacturers of garments,
furniture, toys, jewelry, footwear etc. They also provide services like product inspection, facility
assessment & consultancy.

According to Slack & Lewis, "Operations strategy is the total pattern of decisions which
shape the long-term capabilities of any type of operations and their contribution to the overall
strategy."

MTS have great operation strategies to ensure fast & efficient services. In addition to their
state-of-the-art technology, they have facilities positioned in strategic locations throughout the
world - in America, Europe, Africa and Asia. Currently, MTS has 20 locations in 17 countries,
including one in Bangladesh. These facilities enable them to maintain quick response and value-
added technical service & support.

1.1 Origin of the Report

As a part of the EM-521: Operations Management course of our MBA (Evening)
program, we were instructed to choose an organization & study on their operation strategies.
We chose Modern Testing Services (Bangladesh) Ltd., as they are a prominent technical
service provider with elaborate operation strategies.

1.2 Background of the Study

Industrial Revolution began with the use of large steam-powered manufacturing
facilities. A number of countries evolved from an earlier agricultural economy to an
industrial one. The introduction of Taylor's scientific management and Henry Ford's moving
assembly line brought the world into an age of production. As the U.S. economy evolved
into a service economy around 1970s and operations techniques began to be incorporated
into services, the term operations management came into use. Today, the term operations
management is used exclusively - weather its service of manufacturing.

Modern Testing Services was founded in 2006 and is privately held by Mr. Byung Won
Park. Since, MTS has been a part of several acquisitions and has grown to employ over 500
associates. The management team is comprised of experienced technical personnel from
USA, Hong Kong, China and Taiwan with over 30 years of experience, providing MTS with
a top standard of operations strategies. MTS is in Bangladesh from 2010.

1.3 Problem Statement

To study Operation Strategies of Modern Testing Services (Bangladesh) Ltd.

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1.4 Purposes of the Report

This report is made for the completion of EM-521: Operations Management course as a
part of our MBA (Evening) program. We have also gathered knowledge & experience
preparing this report.

1.5 Significance of the Study

MTS operations fall under B2B type strategy, strategy for companies who sell products
and services to other businesses. This is different than retailers, who sell products and
services to consumers. So MTS operations is a significant one to study.

1.6 Objectives of the Study

General Objective:
Study of Operation Strategies of Modern Testing Services (Bangladesh) Ltd.

Specific Objectives:
1. To analyze their market
2. To study competitive priorities & capabilities of MTS (Bangladesh)
3. To study order qualifier & winner for MTS (Bangladesh)
4. To study their service design

1.7 Scopes of the Study

We gathered information from both primary & secondary sources. We talked to some
employees of the organization. Our secondary sources are books, online sites & a YouTube
video of the company.

1.8 Limitations of the Study

Organizations tend to claim more than they deliver. Employees also try to create an
image that may exceed the organizations operations in practice. Also we had to make this
study in a very tight schedule. We could include surveys of their customers if there was
more time.