2014 CLIENT NEEDS SURVEY

This survey looked at the needs of clients who were supported by St Mungo's Broadway in a residential service,
on 30 June 2014

Number of clients 1805 All results

Gender Ethnic Group

Male 1275 71% White: Irish 85 5%
Female 530 29% White: British 843 47%
White: Other 157 9%
Is your client transgender? * Mixed: White & Black Caribbean 65 4%
Yes 10 1% Mixed: White & Black African 20 1%
No 1780 99% Mixed: White & Asian 9 0%
Client does not wish to disclose 6 0% Mixed: Other 42 2%
Unknown 9 0% Asian or Asian British: Indian 21 1%
Asian or Asian British: Pakistani 4 0%
* Transgender is an inclusive term for a person who identifies and
expresses a gender identity that differs from their sex assigned at birth. It Asian or Asian British: Bangladeshi 15 1%
is not the same as Sexual Orientation or Sexuality.
Asian or Asian British: Chinese 4 0%
Asian or Asian British: Other 23 1%
Sexual Orientation Black or Black British: African 150 8%
Bisexual 49 3% Black or Black British: Caribbean 210 12%
Gay/Lesbian 67 4% Black or Black British: Other 80 4%
Heterosexual 1563 87% Arab 15 1%
Client does not wish to disclose 45 2% Other ethnic group 30 2%
Unknown 81 4% Client does not wish to disclose 8 0%
Unknown 24 1%
Age
Under 18 32 2% Irish background *
18 - 21 90 5% Client was born in Ireland 73 4%
22 - 24 90 5% Client is descended from Irish 79 4%
25 - 34 411 23% parents
Client is descended from Irish 46 3%
35 - 44 429 24%
grandparents
45 - 54 457 25% Not applicable 1433 79%
55 - 64 215 12% Unknown 203 11%
65 - 74 64 4%
* Irish Background: total responses may add up to more than 100% as
75 + 17 1% keyworkers were able to tick as many options as applicable.

Religion
Does your client have a disability? *
No religion 398 22%
Yes 705 39%
Buddhist 11 1%
No 1070 59%
Christian (all denominations) 801 44%
Client does not wish to disclose 12 1%
Hindu 8 0%
Unknown 18 1%
Jewish 5 0%
Muslim 156 9% * Disability = any physical or mental impairment that has a substantial
and long-term adverse effect on a persons ability to perform normal day-
Sikh 1 0% to-day activities.

Other 15 1%
Client does not wish to disclose 79 4%
Unknown 331 18%

2014 Client Needs Survey 1 of 19

 Does your client have English language support
Is your client's first language English? needs? *

Yes 1477 82% Yes 122 38%

No 322 18% No 196 61%
Unknown 6 0% Unknown 4 1%

* Does your client have English language support needs? was only
asked if 'No' was selected to the preceding question: Is your client's first
language English? The percentages only relate to those clients whose
first language is not English.

Does your client have a mobile phone? Does your client have a bank account?
Yes 1463 81% Yes 1413 78%
No 326 18% No 292 16%
Unknown 16 1% Unknown 100 6%

Status

Which country does your client have citizenship of? Are they registered to vote?
UK (Incl. Republic of Ireland) 1539 85% Yes 813 45%
EEA (Incl. Switzerland) 101 6% No 523 29%
Non UK/EEA 157 9% Unknown 469 26%
Client does not wish to disclose 1 0%
Unknown 7 0%

Are they an asylum seeker? Are they a refugee?

Yes 33 2% Yes 49 3%
No 1744 97% No 1728 96%
Unknown 28 2% Unknown 28 2%

2014 Client Needs Survey 2 of 19

Substance Use

Is your client a cigarette/tobacco smoker? Clients with a Substance Use need * 943 52%
Yes 1325 73%
* Substance Use need = they use alcohol problematically and/or they
No 400 22% misuse prescribed drugs or use illicit drugs.

Unknown 80 4%

Does your client misuse prescribed drugs or use illicit

Does your client use alcohol problematically?
drugs?
Yes 535 30% Yes 647 36%
No 916 51% No 769 43%
They have in the past 319 18% They have in the past 346 19%
Unknown 35 2% Unknown 43 2%

How long has your client used alcohol How long has your client misused prescribed drugs or
problematically? * used illicit drugs? *
Less than 1 year 10 2% Less than 1 year 15 2%
1 to 2 years 16 3% 1 to 2 years 32 5%
2 to 5 years 86 16% 2 to 5 years 86 13%
5 to 10 years 136 25% 5 to 10 years 176 27%
More than 10 years 251 47% More than 10 years 263 41%
Unknown 36 7% Unknown 75 12%

* How long has your client used alcohol problematically? was only
asked if 'Yes' was selected to the preceding question. The percentages
only relate to those clients who currently use alcohol problematically.
* How long has your client misused prescribed drugs or used illicit
drugs? was only asked if 'Yes' was selected to the preceding question.
The percentages only relate to those clients who currently misuse
prescribed drugs or use illicit drugs.

What prescribed drugs does your client misuse and/or what illicit drugs does your client use? *
Amphetamines 29 4% Magic Mushrooms 5 1%
Benzodiazepines (e.g. Valium, 90 14% MDMA powder 23 4%
Temazepam, Diazepam)
Mephedrone 23 4%
Cannabis 373 58%
Methadone 151 23%
Cocaine 129 20%
Methamphetamine 3 0%
Crack cocaine 332 51%
Solvents 3 0%
Ecstasy tablets 18 3%
Suboxone 5 1%
GHB 9 1%
Subutex 31 5%
Heroin 294 45%
Legal Highs 24 4%
Ketamine 25 4%
Over the counter medication 29 4%
Khat 9 1%
Other 19 3%
LSD 10 2%

* What prescribed drugs does your client misuse and/or what illicit drugs does your client use? was only asked if 'Yes' was selected to: Does
your client misuse prescribed drugs or use illicit drugs? The percentages only relate to those clients who currently misuse prescribed drugs or use
illicit drugs.
Please also note that the total responses may add up to more than 100% as keyworkers were able to tick as many options as applicable.

2014 Client Needs Survey 3 of 19

Are they engaging with you, or with other
Are they engaging with external substance use
St Mungo's Broadway workers, around their
services?
substance use?
Yes 656 36% Yes 670 37%
No 1135 63% No 1106 61%
Unknown 14 1% Unknown 29 2%

Clients who are engaging with St Mungo's Broadway around their substance use and/or an external 868 48%
substance use service

2014 Client Needs Survey 4 of 19

Health

Do they have a significant medical condition? Do they require regular presciption medication?
Yes 847 47% Yes 1078 60%
No 908 50% No 680 38%
Unknown 50 3% Unknown 47 3%

Are they vision impaired? Are they hearing impaired?

Yes 150 8% Yes 44 2%
No 1633 90% No 1734 96%
Unknown 22 1% Unknown 27 1%

Do they suffer from short-term memory loss, or other

Are they obese or unhealthily overweight?
significant memory failure?
Yes 212 12% Yes 161 9%
No 1501 83% No 1616 90%
Unknown 92 5% Unknown 28 2%

Clients with a Physical Health need * 1255 70% Are they registered with a local GP?
Yes 1695 94%
* Physical Health need = they have at least one of the following
conditions: a significant medical condition, require regular prescription No 90 5%
medication, vision impaired, hearing impaired, suffer from short-term
memory loss or other significant memory failure, obese or unhealthily Unknown 20 1%
overweight.

In the last year, how many times has your client In the last year, how many times has your client
attended A&E? had an ambulance called?
Once 228 13% Once 195 11%
2 - 5 times 247 14% 2 - 5 times 170 9%
6 -10 times 32 2% 6 -10 times 19 1%
More than 10 times 23 1% More than 10 times 17 1%
Never 870 48% Never 1005 56%
Unknown 405 22% Unknown 399 22%

In the last year, how many times has your client How would you descirbe your client's attitude to their
stayed in hospital overnight? health?
Once 212 12% Client looks after their health and 1385 77%
generally accesses healthcare
2 - 5 times 176 10%
through their GP or through
6 -10 times 14 1% appointments (is mainly proactive in
managing their health, and generally
More than 10 times 19 1% complies with any treatment
Never 971 54% plan/medication)
Unknown 413 23% Client does not look after their health 365 20%
and generally accesses healthcare
through accident and emergency (is
mainly reactive in managing their
health, and does not always comply
with treatment plans/medication)
Unknown 55 3%

2014 Client Needs Survey 5 of 19

Mental Health

Does your cilent have a mental health problem? Bipolar disorder (manic depression) *
Yes 1172 65% Has diagnosed condition 83 7%
No 551 31% Has suspected condition 49 4%
Unknown 82 5% Not applicable 1040 89%

Depression * Schizophrenia *
Has diagnosed condition 516 44% Has diagnosed condition 343 29%
Has suspected condition 302 26% Has suspected condition 78 7%
Not applicable 354 30% Not applicable 751 64%

Anxiety * Personality disorder *

Has diagnosed condition 312 27% Has diagnosed condition 107 9%
Has suspected condition 319 27% Has suspected condition 115 10%
Not applicable 541 46% Not applicable 950 81%

Panic attacks * Posttraumatic stress disorder (PTSD) *

Has diagnosed condition 135 12% Has diagnosed condition 75 6%
Has suspected condition 159 14% Has suspected condition 80 7%
Not applicable 878 75% Not applicable 1017 87%

Obsessive-compulsive disorder (OCD) * Eating disorder *

Has diagnosed condition 47 4% Has diagnosed condition 39 3%
Has suspected condition 76 6% Has suspected condition 40 3%
Not applicable 1049 90% Not applicable 1093 93%

Phobia(s) * Other mental health issue(s) **

Has diagnosed condition 38 3% Has diagnosed condition 57 5%
Has suspected condition 56 5% Has suspected condition 55 5%
Not applicable 1078 92% Not applicable 1066 91%

* These questions were only asked if 'Yes' was selected to the preceding question: Does your client have a mental health problem? The
percentages for these questions only relate to those clients who have a mental health issue.

** Other mental health issue(s): as a client may have more than one other mental health issue (some of which may be diagnosed and others may be
suspected), keyworkers were able to select as many options as applicable, so the total may add up to more than 100%.

Clients with a Diagnosed Mental 922 51% Clients with a Suspected Mental 647 36%
Health condition *** Health condition ***

*** Please note that Diagnosed Mental Health condition and Suspected Does your cilent self harm?
Mental Health condition are not mutually exclusive; a client can have
both diagnosed mental health condition(s) and suspected mental health Yes 196 11%
condition(s).
No 1517 84%
For the total number of clients with a mental health need (diagnosed or
suspected), see the question above: Does your client have a mental Unknown 92 5%
health problem?

2014 Client Needs Survey 6 of 19

Are they engaging with you, or with other St Mungo's Are they engaging with external Mental Health
Broadway workers, around their mental health? services?
Yes 758 42% Yes 790 44%
No 1025 57% No 978 54%
Unknown 22 1% Unknown 37 2%

Clients who are engaging with St Mungo's Broadway around their mental health and/or an external 983 54%
mental health service

Learning Disabilities
Has your client been diagnosed with any of the following Learning Disabilities? *
Autistic spectrum disorder (ASD) 18 1% Other 22 1%
Dyscalculia 1 0% None 1279 71%
Dyslexia 100 6% Unknown 398 22%
Dyspraxia 9 0%

* Has your client been diagnosed with any of the following Learning Disabilities? The total responses for this question may add up to more than
100%, as keyworkers were able to tick as many options as applicable.

Behavioural Issues

Do they exhibit challenging behaviour? Are they socially vulnerable? *

Yes 597 33% Yes 849 47%
No 1185 66% No 923 51%
Unknown 23 1% Unknown 33 2%

Do they have a gambling problem? * Socially Vulnerable: exploitation, unable to form appropriate social
connections.
Yes 45 2%
No 1593 88%
Unknown 167 9%

Mobility & Care Needs

Do they lack personal hygiene skills? Do they use a walking aid or wheelchair?
Yes 364 20% Yes 99 5%
No 1422 79% No 1697 94%
Unknown 19 1% Unknown 9 0%

Do they lack daily living skills? Clients with a Mobility/Care need * 586 32%
Yes 460 25%
* Mobility/Care need = they use a walking aid or wheelchair and/or they
No 1316 73% lack personal hygiene skills and/or they lack daily living skills.

Unknown 29 2%

2014 Client Needs Survey 7 of 19

Client History

Do they have an ex-forces background? Ex-forces background:

Yes 49 3% UK armed forces 30 2%
No 1670 93% Other national armed forces 19 1%
Unknown 86 5%

Do they have an ex-care/foster care background? Are they under probation supervision?
Yes 174 10% Yes 205 11%
No 1405 78% No 1547 86%
Unknown 226 13% Unknown 53 3%

Do they have an offending history? Have they been in prison?

Yes 848 47% Yes 619 34%
No 814 45% No 985 55%
Unknown 143 8% Unknown 201 11%

Clients who have an offending history / been in prison 872 48%

Did your client lose their last settled home because of: *
Rent arrears 217 12%
Eviction - legal eviction proceedings threatened by landlord 66 4%
Eviction - legal eviction proceedings taken by landlord 153 8%
Repossession due to failure to make mortgage payments 8 0%
End of shorthold or other tenancy (tenancy period expired and client was not offered/able to start new 84 5%
tenancy)
Relatives/friends/co-tenants no longer able or willing to provide/share accommodation 394 22%
None of the above 781 43%
Unknown 216 12%

* Did your client lose their last settled home because of: The total responses for this question may add up to more than 100%, as keyworkers were
able to tick as many options as applicable.

Who was no longer able or willing to provide/share accommodation? *

Partner/spouse 105 27%
Parents 170 43%
Other family member 59 15%
Friends or co-tenants 60 15%

* Who was no longer able or willing to provide/share accommodation? was only asked if 'Relatives/friends/co-tenants no longer able or willing to
provide/share accommodation' was selected in the preceding question. The percentages only relate to those clients who lost their last settled home
because relatives, friends or co-tenants were no longer able or willing to provide or share accommodation.

2014 Client Needs Survey 8 of 19

Factors contributing to clients' homelessness

Was the relationship breakdown that led to the client's

A relationship breakdown
homelessness with their: *
Yes 605 34% Parents 161 27%
No 955 53% Partner/spouse 329 54%
Unknown 245 14% Other family member 55 9%
Friend 28 5%
Unknown 32 5%

* This question was only asked if 'Yes' was selected to the preceding
question. The percentages only relate to those clients who experienced
a relationship breakdown that contributed to them becoming homeless.

Domestic violence Their migration to the UK

Yes 284 16% Yes 95 5%
No 1274 71% No 1581 88%
Unknown 247 14% Unknown 129 7%

Redundancy/job loss Overcrowding in their previous accommodation

Yes 134 7% Yes 88 5%
No 1471 81% No 1534 85%
Unknown 200 11% Unknown 183 10%

A bereavement Mental health issue

Yes 126 7% Yes 689 38%
No 1482 82% No 950 53%
Unknown 197 11% Unknown 166 9%

Loss or cancellation of benefits Problematic alcohol use

Yes 89 5% Yes 600 33%
No 1510 84% No 1033 57%
Unknown 206 11% Unknown 172 10%

Housing Benefit cap Drug use

Yes 20 1% Yes 624 35%
No 1621 90% No 1020 57%
Unknown 164 9% Unknown 161 9%

A prison sentence
Yes 308 17%
No 1315 73%
Unknown 182 10%

2014 Client Needs Survey 9 of 19

Education & Training

Highest level of UK education reached Highest level of NVQ reached

None 359 20% Level 1 19 19%
Entry level qualification 108 6% Level 2 39 39%
NVQ 101 6% Level 3 23 23%
CSE/GSE/GCSE 398 22% Level 4 3 3%
A Level 94 5% Unknown 17 17%
Degree 80 4% * Highest level of NVQ reached was only asked if 'NVQ' was selected
to the preceding question. The percentages only relate to those clients
Masters 11 1% whose highest level of education reached was NVQ.
Doctorate 1 0%
Unknown 653 36%

Does your client have the necessary literacy skills, Does your client have the necessary literacy skills,
without support, to read a letter (e.g. from the Job without support, to complete a form (e.g. benefit claim
Centre)? or job application)?
Yes 1421 79% Yes 1073 59%
No 351 19% No 661 37%
Unknown 33 2% Unknown 71 4%

Clients with a Literacy need * 681 38% Has your client recieved or are they engaging with
* Literacy need = clients who do not have the necessary literacy skills, literacy training?
without support, to read a letter and/or to complete a form.
Yes 215 12%
No 1484 82%
Unknown 106 6%

Does your client have the necessary skills to complete

Does your client have access to the internet?
an online form?
Yes 1252 69% Yes 854 47%
No 465 26% No 712 39%
Unknown 88 5% Unknown 239 13%

Has your client recieved or are they engaging with

Does your client need support with numeracy?
numeracy skills training?
Yes 279 15% Yes 103 6%
No 1354 75% No 1597 88%
Unknown 172 10% Unknown 105 6%

Does your client have difficulty with budgeting their

money?
Yes 851 47%
No 870 48%
Unknown 84 5%

2014 Client Needs Survey 10 of 19

Work / Meaningful Occupation

How is your client meaningfully occupied? *

Working 120 7%
Volunteering 167 9%
Volunteering 13 1%
Studying/training for an accredited qualification 153 8%
Non accredited education/training 120 7%
Other activity that gives them something positive to do 633 35%
Not meaningfully occupied 817 45%
Unknown 55 3%

* Meaningful Occupation = activities that give people something positive to do, with the aim of building their self esteem, developing their skills and
building social networks away from the streets.

The total responses for this question may add up to more than 100%, as keyworkers were able to tick as many options as applicable.

Clients who are meaningfully occupied ** 962 53%

** Meaningfully occupied = clients who are occupied in at least one of the following ways: working, volunteering, studying/training for an accredited
qualification, completing non accredited education /training, another activity that gives them something positive to do.

What is the current working status of your client? When did your client last work? ***
Full Time Paid 45 2% Within last year 79 5%
Part Time Paid 58 3% 1 to 2 years ago 107 6%
Casual Work 39 2% 2 to 5 years ago 278 17%
Not working 1650 91% 5 to 10 years ago 277 17%
Unknown 13 1% More than 10 years ago 354 21%
Never worked 204 12%
Unknown 364 22%

Is your client actively seeking work? *** Do they have a desire to work? ***
Yes 205 12% Yes 394 24%
Not currently, but may do within the 441 27% At some point in the future 680 41%
next year
No 508 31%
No 989 59%
Unknown 81 5%
Unknown 28 2%
*** These questions were only asked if 'Not working' or 'Unknown' was
selected to the preceding question: What is the current working status
of your client? The percentages for these questions only relate to those
clients who are not currently working.

Are they engaging with St Mungo's Broadway Skills & Are they engaging with an external Skills &
Employment Services? Employment Service?
Yes 313 19% Yes 357 21%
No 1470 88% No 1403 84%
Unknown 22 1% Unknown 45 3%

Clients who are engaging with St Mungo's Broadway Skills & Employment Services and/or an 534 30%
external Skills & Employment Service.

2014 Client Needs Survey 11 of 19

Is your client engaging with St Mungo's Broadway
project based activity/lifeskills workers?
Yes 538 32%
No 1242 75%
Unknown 25 2%

Which benefit(s) is your client receiving (excluding housing benefit)?

Asylum Seeker Vouchers 3 0%
Employment and Support Allowance (ESA) Basic Rate - pending assessment* 219 12%
Employment and Support Allowance (ESA) Work Related Activity Group* 200 11%
Employment and Support Allowance (ESA) Support Group* 642 36%
Incapacity Benefit 74 4%
Income Support 191 11%
Job Seekers Allowance (JSA) 294 16%
Pension Credit 76 4%
State Pension 41 2%
Universal Credit 1 0%
Other 30 2%
None claimed 74 4%
No recourse to public funds 16 1%
Unknown 37 2%

* Which benefit(s) is your client on? The total responses for this question may add up to more than 100%, as keyworkers were able to tick as many
options as applicable.

Which supplementary benefit(s) is your client receiving (excluding housing benefit)?

Attendance Allowance 10 1%
Disability Living Allowance (DLA) 497 28%
Personal Independence Payment (PIP) 22 1%
Other 23 1%
None 1129 63%
Unknown 135 7%

* Which supplementary benefit(s) is your client on? The total responses for this question may add up to more than 100%, as keyworkers were able
to tick as many options as applicable.

Has your client been sanctioned by the Job Centre

Has your client's JSA / Universal Credit been stopped
Plus or Work Programme Provider in the last 12
because they have failed to sign on?
months?
Yes 211 12% Yes 126 7%
No 1430 79% No 1547 86%
Unknown 164 9% Unknown 132 7%

2014 Client Needs Survey 12 of 19

Has your client had a Work Capability Assessment?
Yes 340 19%
No 1098 61%
Unknown 367 20%

Did they appeal the decision of the Work Capability

Was the appeal successful? **
Assessment? *
Yes 78 23% Yes 54 69%
No 249 73% No 10 13%
Unknown 13 4% Unknown 14 18%

* Did they appeal the decision of the Work Capability Assessment? ** Was the appeal successful? was only asked if 'Yes' was selected to
was only asked if 'Yes' was selected to the preceding question. The the preceding question. The percentages only relate to those clients who
percentages only relate to those clients who have had a Work Capability appealed the decision of the Work Capability Assessment.
Assessment.

Is your client on the Work Programme?

Yes 148 8%
No 1530 85%
Unknown 127 7%

Street Life Activity

Is your client involved with street drinking? Is your client involved with sex working?
Past 264 15% Past 67 4%
Current 180 10% Current 68 4%
None 1230 68% None 1549 86%
Unknown 131 7% Unknown 121 7%

Is your client involved with begging? Clients currently involved with street 261 14%
life activity
Past 107 6%
Current 87 5%
None 1385 77%
Unknown 226 13%

Is your client engaging with a keyworker to reduce street activities? *

Yes 168 64%
No 81 31%
Unknown 12 5%

* This question was only asked if clients are currently involved with street life activity. The percentages only relate to those clients who are currently
involved with street life activity.

2014 Client Needs Survey 13 of 19

Housing History & Status

Prior to being resident with St Mungo's Broadway, did

Has your client ever slept rough? your client seek support from local authority housing
options services?
Yes 901 50% Yes 978 54%
No 629 35% No 423 23%
Unknown 275 15% Unknown 404 22%

Prior to being a St Mungo's Broadway client, how long had your client been homeless?
Under 3 months 456 25%
3 - 6 months 224 12%
6 - 12 months 181 10%
1 - 2 years 110 6%
2 + years 279 15%
Unknown 555 31%

Prior to being resident with St Mungo's Broadway, where was the last place your client was living?
Approved Probation / Bail Hostel 8 0%
Bed & Breakfast 46 3%
Children's Home / Foster Care 9 0%
Detox / Rehab 25 1%
Family 135 7%
Friends 106 6%
General Needs Tenant - Housing Association 19 1%
General Needs Tenant - Local Authority 46 3%
Homeowner 3 0%
Hospital 105 6%
Hostel 416 23%
Night Shelter 13 1%
Parent's accommodation 96 5%
Partner's accommodation 51 3%
Prison 119 7%
Private rented 81 4%
Residential Care 21 1%
Rolling Shelter 18 1%
Sheltered Accommodation 12 1%
Short life housing 18 1%
Sleeping rough 171 9%
Squat 21 1%
Supported Housing Tenant - self contained 46 3%
Supported Housing Tenant - shared 118 7%
Unknown 102 6%

2014 Client Needs Survey 14 of 19

Are your clients support needs higher than that provided in their current accommodation, or less, or is the level
of support appropriate to their needs?
Requires higher support 294 16%
Requires less support 283 16%
Support level appropriate 1228 68%

Has your client been assessed as currently ready to Is there move on accommodation, with the right level
move on? of support, readily available? *
Yes 846 47% Yes 399 47%
No 934 52% No 370 44%
Unknown 25 1% Unknown 77 9%

What type of accommodation is your client ready to move into? *

Supported accommodation 317 37%
Sheltered accommodation 72 9%
Care home 15 2%
Detox and/or Rehab 15 2%
Non-supported social housing (Local Authority or Housing Association flat) 246 29%
Private rented accommodation 293 35%
Living with family 6 1%
Living with friends 5 1%
Other 40 5%

* Is there move on accommodation, with the right level of support, readily available? and What type of accommodation is your client ready to
move into? were only asked if 'Yes' was selected to the preceding question. The percentages only relate to those clients who have been assessed as
currently ready to move on.

Please also note that keyworkers were able to tick as many options as applicable for: What type of accommodation is your client ready to move
into? so the total responses for this question add up to more than 100%.

2014 Client Needs Survey 15 of 19

Family Relationships

Has your client ever experienced violence or abuse from a partner or family member?
Yes 464 26%
No 719 40%
Unknown 622 34%

Was the violence or abuse from a partner or family Was the violence or abuse experienced as an adult or
member? * a child? *

A partner 290 16% An adult 357 20%

A family member 225 12% A child 181 10%

* Was the violence or abuse from a partner or a family member? and Was the violence or abuse experienced as an adult or a child? were only
asked if 'Yes' was selected to the preceding question. However, the percentages relate to the total number of clients. Please also note that keyworkers
were able to tick as many options as applicable for these questions.

Marital status Parental status

Single 1494 83% Parent 604 33%
Couple 72 4% Grandparent 87 5%
Civil Partnership 3 0% None 975 54%
Married 17 1% Unknown 207 11%
Separated 76 4% * Parental status: the total responses for this question may add up to
Divorced 91 5% more than 100%, as keyworkers were able to tick as many options as
applicable.
Widowed 18 1%
Unknown 34 2%

Are any of their children in care/adopted, or if children

Are your client's children: ** are over 18 or deceased, were any of them previously
in care/adopted? **
Under 18 348 58% Yes, state care 53 9%
Over 18 257 43% Yes, family care 129 21%
Deceased 14 2% Yes, other care 14 2%
Unknown 36 6% Yes, adopted 31 5%
No 319 53%
Unknown 94 16%

** This information was only asked for those clients who have children. The percentages only relate to those clients who have children. Please also
note that keyworkers were able to tick as many options as applicable.

2014 Client Needs Survey 16 of 19

Is your client in contact with any family members? *
Partner 230 13% Cousin 221 12%
Children 399 22% Niece/Nephew 205 11%
Parent(s) 810 45% Step/Foster family 20 1%
Grandparent(s) 100 6% Other 46 3%
Grandchildren 38 2% None 249 14%
Brother/Sister 750 42% Unknown 234 13%
Aunt/Uncle 227 13%

* Is your client in contact with any family members? The total responses for this question may add up to more than 100%, as keyworkers were able
to tick as many options as applicable.

Since being a client of St Mungo's Broadway have they reconnected with anyone in their family?
Yes 519 29%
No 946 52%
Unknown 340 19%

Which family member(s) has your client reconnected with? *

Partner 45 2%
Children 129 7%
Other family member(s) 430 24%

* Which family member(s) has your client reconnected with? was only asked if 'Yes' was selected to the preceding question. However, the
percentages relate to the total number of clients. Please also note that keyworkers were able to tick as many options as applicable.

Is the reason they have not reconnected with anyone in their family because they already had good relationships
with their family? *
Yes 501 53%
No 342 36%
Unknown 103 11%

* Is the reason they have not reconnected with anyone in their family because they already had good relationships with their family? was only
asked if 'No' was selected to the question: Since being a client of St Mungo's Broadway have they reconnected with anyone in their family? The
percentages only relate to those clients who have not reconnected anyone in their family.

Is your client pregnant, or have they given birth or had an abortion in the last year? *
Yes 39 7%
No 469 88%
Unknown 22 4%

* Is your client pregnant, or have they given birth or had an abortion in the last year? was only asked for female clients. The percentages relate
to the total number of female clients.

2014 Client Needs Survey 17 of 19

Tick all that apply to your client * How long ago did they give birth?
Currently pregnant 15 3% Within the last 26 weeks 6 40%
Has given birth in the last year 15 3% More than 26 weeks ago 7 47%
Has had an abortion in the last year 10 2% Unknown 2 13%

* Tick all that apply to your client was only asked if 'Yes' was selected
to the preceding question. However, the percentages relate to the total
number of female clients.
Please also note that keyworkers were able to tick as many options as
applicable for this question.
* How long ago did they give birth? was only asked if keyworkers
confirmed in the previous question that the client had given birth in the
last year. The percentages only relate to those clients who have given
birth in the last year.

2014 Client Needs Survey 18 of 19

Accessing opportunities

Does your client need support to travel to access opportunities* and/or to use public transport?
Yes 396 22%
No 1384 77%
Unknown 25 1%

* Opportunities: e.g. college, training, activities

What are the barriers to your client travelling to access opportunities and/or to using public transport?
Do they feel a lack of confidence, anxiety or fear around: *
A lack of confidence, anxiety or fear around using public transport 129 7%
A lack of confidence, anxiety or fear around travelling a distance 139 8%
A lack of confidence, anxiety or fear around the opportunity/activity itself 214 12%
Disability 82 5%
Mobility 103 6%
Other 56 3%

* What are the barriers to your client travelling to access opportunities and/or to using public transport? was only asked if 'Yes' was selected to
the preceding question. However, the percentages relate to the total number of clients. Please also note that keyworkers were able to tick as many
options as applicable.

2014 Client Needs Survey 19 of 19