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Session 1
Raviv Moore, SAP
Silvia Tavera, SAP
June 28, 2017
Partner
Agenda: Session 1
Demo
Q&A
Includes groups, discussions, collaboration on content, projects, and Enables purchase-driven discussions, blogs, reviews, and Q&A for
business processes. specific products and/or services and their related topics.
Fosters Engagement With Employees and invited externals (i.e., customers, prospects, Anonymous users and registered users (B2B & B2C prospects
vendors, partners) and customers)
Target Buyer VP Sales, Service, Marketing, Finance, CHRO, CLO and IT Chief Commerce Officer, Chief Marketing Officer
Sold By SAPs CEC, HR, and IT lines of business teams SAPs CEC line of business team
Pricing Model By user By page views
User Interface (UI) Typically, users experience an SAP Jam Collaboration UI, mobile Typically, the SAP Jam Communities UI matches the online
(via App) or desktop. commerce store.
34 Million
subscribers and growing
Operations
Finance Shipment issues HR
Pricing exceptions Engage every
employee
Service R&D
Catch customer satisfaction Collaborate with
problems early experts anywhere
Marketing PR
Improve campaign Quickly determine
planning best response
Sales IT
Improve deal Drive projects and
teams and strategy issue resolution
Structured Collaboration
External Collaboration
More Transformative
Pre-built Collaboration Processes for Sales, Marketing With SAP CRM/ECC/ERP, SAP Hybris Marketing and
and Service SAP Hybris Cloud for Customer.
Sales
Account management
Opportunity management
Opportunity Deal Room
Service request resolution
Customer and partner engagement
Sales onboarding
Sales enablement
Quote management
Design Registration
Marketing
Campaign Management
Service
Service Ticket Management
Service Ticket Resolution
WIN
Sell as a team
Save at-risk accounts
Engage with customers and
channel partners
PERFORM
Accelerate ramp-up
Maximize performance
With SAP CRM/ECC/ERP, SAP Hybris Marketing
and SAP Hybris Cloud for Customer.
Account Management
Opportunity Management
OPTIMIZE Opportunity Deal Room
Get just-in-time information Service Request Resolution
Streamline operations Customer and Partner Engagement
Sales Onboarding
Sales Enablement
Quote Management
2017 SAP SE or an SAP affiliate company. All rights reserved.
Design Registration 9
SAP Jam Collaboration for service
Effectively resolve, better perform, and quickly optimize
Pre-built Collaboration Processes for Services
RESOLVE
Save at-risk customers
Extinguish escalations
PERFORM
Accelerate ramp-up
Maximize team performance
AGILITY
Create smarter campaigns
Build outstanding content
INSIGHT
Improve problem solving
Streamline marketing
budget planning
Collaborate
Mike creates a new SAP
5 Jam group for a specific
opportunity
On to the next steps
360 degrees view 7
Account in C4C
SAP Jam feed in C4C 3 Review of group structure
1 Review account details
and Work Pattern
Decide together
Mike and team collaborate to decide on
Collaborate the right solution approach
6
2 Mike needs to collaborate with other
and creates SAP Jam group from
C4C
Website: www.kaeser.com
BUSINESS BENEFITS
Solutions: SAP Jam, SAP CRM
Centralized information hub for all key business partners sales
Integration with SAP CRM has the advantage that representatives, service personnel, partners, and customers
we can provide SAP CRM business simply and Streamlined communication, collaboration, and decision-making for
quickly in SAP Jam as well, so that everyone has all sales and customer service processes
this information simply and easily available in real
time.
Increased the overall productivity of employees in sales and
services, resulting in better quality work and faster process
Martin Schamberger execution
Application Manager
Kaeser Kompressoren
2017 SAP SE or an SAP affiliate company. All rights reserved. 16
Q&A
Sales Bag & Resources
SAP Jam in Hybris Sales Bag
SAP Jam Collaboration SAP Jam Communities
SAP Jam Collaboration Enterprise edition is part of the SAP Jam Communities is part of the Hybris sales bag and
Hybris sales bag and available as part of these Hybris available as part of this Hybris edition:
editions:
Hybris Commerce
Sales Cloud Services Cloud Enterprise
Professional Professional
Enterprise Enterprise
Limited Limited
Marketing Cloud
Professional
Enterprise
Limited