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SAP Jam for Hybris Partners

Session 1
Raviv Moore, SAP
Silvia Tavera, SAP
June 28, 2017
Partner
Agenda: Session 1

SAP Jam Portfolio introduction

SAP Jam Collaboration

Demo

Q&A

Recap and Next Session


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SAP Jam Portfolio Overview
A Complete Portfolio to Meet Customer Needs
SAP Jam Collaboration SAP Jam Communities for SAP Hybris
Overview Internal collaboration to achieve business outcomes, and can Provides an external online community that is built for e-
include invited external stakeholders. commerce.

Includes groups, discussions, collaboration on content, projects, and Enables purchase-driven discussions, blogs, reviews, and Q&A for
business processes. specific products and/or services and their related topics.
Fosters Engagement With Employees and invited externals (i.e., customers, prospects, Anonymous users and registered users (B2B & B2C prospects
vendors, partners) and customers)
Target Buyer VP Sales, Service, Marketing, Finance, CHRO, CLO and IT Chief Commerce Officer, Chief Marketing Officer
Sold By SAPs CEC, HR, and IT lines of business teams SAPs CEC line of business team
Pricing Model By user By page views
User Interface (UI) Typically, users experience an SAP Jam Collaboration UI, mobile Typically, the SAP Jam Communities UI matches the online
(via App) or desktop. commerce store.

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SAP Jam Collaboration
SAP Jam Strategy: Revolutionize work. Simplify business.
Bring together people, data, and processes to drive measurable results

34 Million
subscribers and growing

Operations
Finance Shipment issues HR
Pricing exceptions Engage every
employee

Service R&D
Catch customer satisfaction Collaborate with
problems early experts anywhere

Marketing PR
Improve campaign Quickly determine
planning best response

Sales IT
Improve deal Drive projects and
teams and strategy issue resolution

Where you work Driving results On a secure foundation


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SAP Jam Collaboration Delivers Proven Results

Collaboration Faster Lower Faster


enables sales cycle time content creation time to resolve
business costs issues
transformation

Scan to get a copy


9% 11% 14%
of this report!

Easier Lower Lower


to find experts onboarding costs travel training
and information costs

15% 19% 20%


The Total Economic Impact of SAP Jam, a July 2016 commissioned study conducted by Forrester Consulting on behalf of SAP
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Enabling transformation by delivering more value
More Business Value

Work Patterns and Social Processes

Structured Collaboration

External Collaboration
More Transformative

Enterprise Social Networking

Security and Administration

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Drive Operational Transformation For Sales, Services And Marketing

Pre-built Collaboration Processes for Sales, Marketing With SAP CRM/ECC/ERP, SAP Hybris Marketing and
and Service SAP Hybris Cloud for Customer.

Sales
Account management
Opportunity management
Opportunity Deal Room
Service request resolution
Customer and partner engagement
Sales onboarding
Sales enablement
Quote management
Design Registration

Marketing
Campaign Management

Service
Service Ticket Management
Service Ticket Resolution

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SAP Jam Collaboration for sales
Win faster, perform better, and optimize quicker
Pre-built Collaboration Processes for Sales

WIN
Sell as a team
Save at-risk accounts
Engage with customers and
channel partners

PERFORM
Accelerate ramp-up
Maximize performance
With SAP CRM/ECC/ERP, SAP Hybris Marketing
and SAP Hybris Cloud for Customer.
Account Management
Opportunity Management
OPTIMIZE Opportunity Deal Room
Get just-in-time information Service Request Resolution
Streamline operations Customer and Partner Engagement
Sales Onboarding
Sales Enablement
Quote Management
2017 SAP SE or an SAP affiliate company. All rights reserved.
Design Registration 9
SAP Jam Collaboration for service
Effectively resolve, better perform, and quickly optimize
Pre-built Collaboration Processes for Services

RESOLVE
Save at-risk customers
Extinguish escalations

PERFORM
Accelerate ramp-up
Maximize team performance

OPTIMIZE With SAP CRM/ECC/ERP, SAP Hybris Marketing


Leverage a knowledge base and SAP Hybris Cloud for Customer.
of experts
Knowledge sharing
Streamline operations
Collaborate with experts
Service Ticket Resolution
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SAP Jam Collaboration for marketing excellence
Become agile, enhance insight, and quickly optimize
Pre-built Collaboration Processes for Marketing

AGILITY
Create smarter campaigns
Build outstanding content

INSIGHT
Improve problem solving
Streamline marketing
budget planning

OPTIMIZATION With SAP CRM/ECC/ERP, SAP Hybris Marketing


Empower sales teams and SAP Hybris Cloud for Customer.
Accelerate ramp-up
Campaign Management
Sales & Partner Enablement

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Demo : SAP Jam Collaboration
Demo Scenario
Mike is assigned to a strategic account.
He needs to collaborate with people
outside of sales to run this account and Whats new?
Mike reviews new
work on a specific RFP. developments including service
4 tickets and opportunities

Collaborate
Mike creates a new SAP
5 Jam group for a specific
opportunity
On to the next steps
360 degrees view 7
Account in C4C
SAP Jam feed in C4C 3 Review of group structure
1 Review account details
and Work Pattern
Decide together
Mike and team collaborate to decide on
Collaborate the right solution approach
6
2 Mike needs to collaborate with other
and creates SAP Jam group from
C4C

SAP Jam SAP Jam


C4C Account Mgmt. Deal Room
Group

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Success Stories
Customer Case Study: Sales Transformation

COMPANY FACTS Business Challenges


Industry
Required innovative approach to drive
Retail
increased sales and collaboration across their
Revenue stores
$2.32B USD
While the store associates excelled in store
Number of Employees operations, selling techniques were varied and
23,000 under-performing
Changing workforce dynamics resulted in a
loss of knowledge
OVERVIEW
Use Case
Sales transformation
Collaboration Benefits
Products
SAP Jam
Developed a robust peer-to-peer training program,
where associates are leveraging SAP Jams informal
learning capabilities to better sell merchandise via
collaborative methods
Ensured that store associates are brand-compliant,
merchandizing displays and promotions are
consistent, and top-performing employees are
highlighted to help increase sales
Achieved a consistent brand experience across
stores, regions, and divisions both online and on the
store floor
15
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Kaeser Kompressoren
Streamlining sales and customer service with SAP Jam
QUICK FACTS
BUSINESS OBJECTIVES
Kaeser Kompressoren Required a social collaboration solution that integrated into their
Location: Coburg, Germany SAP CRM solution to foster better collaborative sales and customer
service processes
Industry: IM&C Support of mobile devices to foster collaboration from anywhere at
anytime
Size: 4,400 employees

Website: www.kaeser.com
BUSINESS BENEFITS
Solutions: SAP Jam, SAP CRM
Centralized information hub for all key business partners sales
Integration with SAP CRM has the advantage that representatives, service personnel, partners, and customers
we can provide SAP CRM business simply and Streamlined communication, collaboration, and decision-making for
quickly in SAP Jam as well, so that everyone has all sales and customer service processes
this information simply and easily available in real
time.
Increased the overall productivity of employees in sales and
services, resulting in better quality work and faster process
Martin Schamberger execution
Application Manager
Kaeser Kompressoren
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Q&A
Sales Bag & Resources
SAP Jam in Hybris Sales Bag
SAP Jam Collaboration SAP Jam Communities
SAP Jam Collaboration Enterprise edition is part of the SAP Jam Communities is part of the Hybris sales bag and
Hybris sales bag and available as part of these Hybris available as part of this Hybris edition:
editions:
Hybris Commerce
Sales Cloud Services Cloud Enterprise
Professional Professional
Enterprise Enterprise
Limited Limited

Marketing Cloud
Professional
Enterprise
Limited

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SAP Jam Collaboration Groups For Partners

SAP Jam Partner Enablement SAP Jam in SAP Value Map


Position, present, demo Best practices
Product documentation Deploy SAP Jam

Members aces HERE Members access HERE


Request invitation: raviv.moore@sap.com Request Access HERE
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Next Session SAP Jam Communities

SAP JAM COMMUNITIES PROVIDES A PERSONALIZED COMMERCE


EXPERIENCE

ATTRACT CONVERT ENGAGE INTEGRATE


Drive customers Instill buying Create loyal Drive seamless
to your confidence with customer integration with
commerce site optimized content advocates SAP Hybris
Commerce
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Thank you.
Contact information:
Raviv Moore Silvia Tavera
Senior Director Business Development Executive
Enterprise Collaboration Software Business Unit, SAP Enterprise Collaboration Software Business Unit, SAP
Email: Raviv.moore@sap.com Email: silvia.tavera@sap.com
Phone: +1-510-435-2727 Phone: +521-55-541-64749