Starter Guide IMPORTANT NOTES

SERVICE CONTRACT PRE-INSTALLATION

1. The UniFi service contract is for 24 months. 1. Upon successful service registration, our call centre/agent will call you for an installation appointment.

Get Ready for UniFi!

2. If service is terminated within this contract period, a penalty of RM500 will apply. 2. Re-confirmation of the appointment will be done by TM 3 days prior and within 24 hours of installation.

3. For cancelled/deferred appointments received within 24 hours of the scheduled installation date,
EQUIPMENT & SERVICE a fee of RM200 will be imposed.

1. UniFi is a wired high speed broadband service. You will get the optimum service from UniFi by wired
connectivity only. INSTALLATION
2. Wireless capability is provided as an additional benefit to the service. However, wireless connectivity General Requirements
has its limitations.
1. As the home owner, your presence will be expected at the time of the installation.
3. All equipment provided for the UniFi service comes with a 12-month warranty.
2. Before any work commences, your sign-off on the Work Order Acceptance Form will be required.
4. Your UniFi installation is considered successful only if all triple-play services of Phone, High Speed 3. Minimal drilling will be involved to connect the fibre cable from the outside to the inside of your home.
Internet and HyppTV are fully activated. Partial service activation is not allowed.
4. Access to 4 power points for the equipment installed will be required. Access to a TV for the HyppTV
installation is also required.
BILLING 5. No installation appointment will be made for homes undergoing renovation.

1. Bills will be mailed monthly to your designated billing or postal address.

THANK YOU FOR CHOOSING UniFi! Standard Installation

2. Please furnish us with your updated/correct address to allow your bill to reach you in a timely manner. 1. For all standard installations, a fee of RM200 will be imposed.
You are about to experience an awesome digital lifestyle like no other. Enjoy super fast
(Please see more detailed explanation on inside pages)
Internet connectivity, fantastic savings on your calls and the best entertaiment around
3. You may also access your bill at the UniFi portal at www.tm.com.my, click on MyUniFi. with HyppTV. UniFi is set to enhance your digital lifestyle and take it to a new exiciting 2. All wiring work carried out will run along the surface of walls and enclosed in a casing
level of service and enjoyment. called a raceway.
4. You may also opt for the bill to be emailed to you.
VIP Package Subscribed: 3. If additional cabling length is required beyond what is provided in the standard package,
extra charges will be imposed. These extra charges will be billed in your next bill.
No cash payment is to be made.
Sales Agent:
Non-Standard Installation
Agent ID:
1. Non-standard installation includes internal concealed wiring, wiring over the plaster ceiling,
Contact Number: Date: external underground or concealed cabling.
2. You will have to hire your own contractor to carry out non-standard installation activities or you
Streamyx ZONE ID: may select one from TMs list of panel contractors.

Telekom Malaysia Berhad (128740-P)

3. For non-standard installation activities, charges will be imposed. Charges quoted will cover the
cost of workmanship only. These charges are to be settled in cash with the contractor concerned.
Enjoy fast and stable connections anytime, anywhere at over 17,000 WiFi Please insist on a receipt. If any additional internal cabling length is required beyond what is provided
TM WiFi hotspots nationwide.
under the scope of the standard installation, the costs involved will be charged in your next bill.

For High-Rise Buildings

IMPORTANT TO KNOW: INSTALLATION & STARTER GUIDE 1. If you reside in a high-rise building, your assistance to get the cooperation of your building
management (permission, access, etc) is required to facilitate installation activities.

UniFi-RSG/V2/11/11
Please take the time to read this guide to understand all aspects of the UniFi service, in particular, the installation
process. Your understanding of the service installation process is important as it will help minimise any
inconvenience. 2. If you reside in a high-rise building that is served by internal copper cabling,
you must terminate your existing fixed line broadband service (if any) in order for us to
install UniFi over the same wiring into your home.

www.tm.com.my | Call TM UniFi Centre 1300 88 1222 | Visit selected TMpoint

 Standard Installation Standard installation is defined as the normal
installation process that is carried out by TM or its Non-Standard Installation Non-Standard installation refers to installation activity
that is not covered under the scope of the standard
Landed property - Residential authorised contractors for UniFi service installation. Landed property - Residential installation provided.

Fibre Distribution Point

Standard Fibre Distribution Point
Drop Fibre overhead DP
1
Standard
overhead DP
Between ceiling
Wiring over & the roof
available but
Over the ceiling the ceiling
request for 3
underground
BTU - DECT cabling
FTB - BTU
Phone (15m) 1 Ceiling
(15m) 4
Surface 5 Concealed
Fence FTB Cabling - FWS Fence wall wiring FWS
FTB
Raceway STB Piping for STB
Pedestal 3 Fibre Pedestal
Distribution Point Over the Distribution Point
BTU RG BTU RG
surface Concealed
4 BTU-RG-STB/PC (15m)
Surface Cabling - Raceway
Manhole
2 Underground DP Manhole
2 Underground DP route blocked within
Possible scenarios customers premises (concealed at porch)
Blocked:
Without Local Authority Permit*
With Required Local Authority Permit* Standard Charges for Non-Standard Installation Work (Labour Charges)
Within customers premises (surface cabling)
*The actual installation date is subject to authoritys
Item Number Description Charging Parameter
RESIDENTIAL & BUSINESS PREMISE
Pricing (RM)
ATTENTION!
clearance by the customer or developer.
Overhead DP request 1st 15m (last pole to FTB) 452
1
UG (terrace) surface wiring Additional metre 19
1. All costs inclusive of labour (workmanship) and PVC piping/microduct where applicable.
Overhead DP request UG 1st 15m (last pole to FTB) 603
2 (bungalow/semi D/ factory/shop) 2. Charges quoted do not include:
surface wiring Additional metre 19 Standard wiring material (drop fibre/internal fibre/RJ 45)*
Note: Overhead DP request 1st 15m (last pole to FTB) 965 Re-tiling with the same tiles for concealed work at porch
Standard Installation (RM 200) 3 UG (terrace)
Additional Charges Beyond Standard Installation a) Any charges for additional cabling beyond the standard provided will be included in the bill. concealed at porch Additional metre 30 Repainting or fixing back the original wallpaper for concealed internal wiring
Overhead DP request UG 1st 25m (fence to FTB) 1395 Pulling the fibre from the last pole, which is located across the road*
15m of fibre cable FTB BTU > 15m b) Subsequent to the initial successful installation, any request for relocation of equipment 4 (bungalow/semi D/ factory/shop)
Charge: RM50/5m concealed at porch Additional metre 30
installed will be subject to a rewiring charge of RM150 plus additional charges if additional 3. Work includes a 30-day warranty period from job completion date. This warranty does not
1st 15m (fence to FTB) 818
15m of RJ45 cable BTU RG STB/PC > 15m cabling length is required. 5 Concealed UG at porch cover any faults due to third party negligence, customer negligence or force majeure.
Charge: RM25/5m Additional metre 31
c) Fibre cable of up to 15 metres will be provided to the BTU at the customers preferred location. 1st 15m (Internal fibre FTB to BTU) 315 4. Customer must contact the respective contractor directly within the warranty period for
15m of RJ11 cable BTU DECT Phone > 15m 6i Over the ceiling cabling
Charge: RM15/5m
Up to 15 metres of RJ45 and up to 15 metres of RJ11 cable will also be provided to the customer. Additional metre 16 any non-standard rectification work.
1st 15m (RJ45 BTU to CPE) 318
> 30m d) Location of BTU/RG/Set-Top Box to be agreed between the customer and installer. ii Over the ceiling cabling 5. Charges displayed apply for work performed by authorised TM contractors only.
30m Raceway (casing for wiring) Additional metre 14
Charge: RM25/5m
1st 15m (Internal fibre FTB to BTU) 612 6. Discounts can be negotiated between the customer and contractor concerned.
7i Concealed internal cabling
FTB Fibre Termination Box FWS Fibre Wall Socket BTUBroadband Termination Unit (modem) RG Residential Gateway (router) Additional metre 36
STB Set-Top Box PC Personal Computer DECT PhoneDigital Enhanced Cordless Telecommunication Phone DP Distribution Point *These activities are already included as part of standard installation.
UGUnderground RJ45 Ethernet Cable RJ 11Telephone Cable 1st 15m (RJ45 BTU to CPE) 627
ii Concealed internal cabling
Additional metre 30

8 3M internal wiring solutions (future options price to be determined)