Communication skills Communication skills

Verbal Sounds Verbal Sounds

Language language
Tone of voice Tone of voice
Voice culture Voice culture
Soft to loud Soft to loud
Be enthusiastic Be enthusiastic
Avoid speaking in a monotone Avoid speaking in a monotone
Exaggerate voice inflection Exaggerate voice inflection
Pause to create effect Pause to create effect
Pace between fast and slow Pace between fast and slow
Modulate between high and low pitch Modulate between high and low pitch
Bring power with play of volume, loud Bring power with play of volume, loud
&soft &soft
Enunciate the words to bring about Enunciate the words to bring about
clarity clarity
Match tone with attitude Match tone with attitude
Non verbal Facial expressions Non verbal Facial expressions
Body language Body language
Personal space Personal space
Smile and Laughing Smile and Laughing
Hand shake Hand shake
Style or Clothing Style or Clothing
Postures and Mannerism Postures and Mannerism
Gestures Gestures
Touch Touch
Physical appearance Physical appearance
Eye contact Eye contact
Body movements Body movements
Afraid Afraid
Angry Angry
Anxious Anxious
Bored Bored
Confused Confused
Content Content
Curious Curious
Excited Excited
Frustrated Frustrated
Happy Happy
Interested Interested
Jealous Jealous
Lonely Lonely
Proud Proud
Sad Sad
Shocked Shocked
Shy Shy
Stressed Stressed
Surprised Surprised
Thankful Thankful
Worried Worried
Visuals Signs Visuals Signs
Symbols Symbols
Pictures Pictures
Drawings Drawings
Charts Charts
Graphs Graphs
Communication Vocal Communication Vocal
messengers are Cell phones messengers Cell phones
Telephones Telephones
Social media Social media
Internet Internet
News papers News papers
Movies Movies
Televisions Televisions
Communication Vocal Communication Vocal
strategies Story telling strategies Story telling
Role play Role play
Play Play
Drawings Drawings
Songs Songs
Puppetry Puppetry
Eye contact: Whether the speaker is looking at the
listener/audience being addressed.

Gestures: This includes the hand movements such as:

hand-wringing, open hand movements, finger pointing,
fist thumping, etc.

Postures: This is important, as it shows how interested

the speaker or listener is.

Body movement: This includes the movement of the

body such as shrugs and shuffles, arms crossed or left
lose, strides or standing in one position.