Index number: ______________

Academic Session 2015

First Semester Examination

May/June 2015

WUC107/03 Workplace Communication Skills

Time: 2 hours

Instructions to candidates:

1. Please check that this examination paper consists of THREE (3) pages of
printed material before you begin the examination.
2. Answer FOUR (4) questions in Part A and ALL questions in Part B in the
answer booklet provided.
3. You are not allowed to remove this question paper from the examination
venue.

Copyright 2015 WOU

..2/-
 2 WUC107/03

Part A (40 marks)

Answer any FOUR (4) questions. Each question carries 10 marks.

1. Describe briefly the terms internal communication and external

communication.

2. Briefly explain FIVE (5) guidelines of making a telephone call.

3. State FOUR(4) instances when you are encouraged to write letters

using the passive voice.

4. Briefly discuss any FIVE (5) things you need to do while profiling
the location before your speech.

5. List FIVE (5) rules to remember when you are at meetings.

6. State FIVE (5) characteristics that you need to ensure that the information
you are presenting is credible.

..3/-
 3 WUC107/03

Part B (60 marks)

Answer ALL questions. Each question carries 30 marks

Question 1

You recently attended a one-day training course. You were disappointed with
many aspects of the event and have decided to write a letter to the company that
ran it.
Write a letter of complaint to the Training Manager of the company, including the
following information:
which course you attended;
what was unsatisfactory;
what you had hoped to gain from the course;
what you expect to happen now.

Use the fully-blocked layout in your answer.

Question 2

You have been invited to speak to a group business management students at

Emerald College on the following topic:

Online shopping is replacing shopping in malls. Is this is a positive or negative

development?

Write the speech that you will be making to the students. Provide FOUR (4)
reasons for your stand.

END OF QUESTION PAPER