2) COMMUNICATION
It is the ability to convey a message based on effectiveness, clarity, accuracy and
appropriateness to the communication context and purpose.
DEVELOPMENT LEVELS
1. The employee
communicates the
information clearly.
2. The employee
communicates clearly and
listens to ensure
understanding.
3. The employee adapts the
communication to the
interlocutors interests and
characteristics.
4. The employee
communicates and interacts
effectively in public.
It may be oral and/or written.
RELATED SKILLS
- The employee transmits and share information when
asked.
- The employee makes sure that all people who are involved
in a problem or situation have the relevant information.
- The employee expresses in a structured and clear way.
- The employee adapts language to the speakers level (E.g.:
Does not use technicalities to non-specialist audiences).
- The employee transmits his/her views and information in a
clear, dynamic and consistent way.
- The employee makes sure that his/her message is
understood without distortion (E.g.: asking questions).
- The employee listens to the views and concerns of their
colleagues giving communication feedback.
- The employee carefully prepares data communication or
presentation.
- The employee uses different communication channels and
ways to adapt the message and the medium according to
the interlocutor.
- The employee makes himself/herself understood and
creates the necessary networks to obtain relevant
information.
- The employee adapts his speech to attract others interest.
- The employee anticipates and is prepared for the others
reactions.
- The employee communicates appropriately in meetings,
presentations, etc.
- The employee is able to create links and relationships with
others to support their goal.
- The employee has persuasiveness and is able to positively
impact others.
- The employee uses experts or third parties to impact.