SUBMITTED BY

ZULLY CONDE DIAZ

Logistics Management

SENA

2017
 CONTENTS
1. Purpose and Scope
1.1 overall goal
1.2 scope
2. ORGANIZATION
2.1 About us
2.2 mission
2.3visin
2.4 quality policy
3. CONTENT
3.1 procedures
3.2 Formats
4. RESULTS
1. Purpose and Scope

1.1 GENERAL OBJECTIVE

With this manual, LA EMPRESA QAP solutions LTDA, intends to comply with
the legal provisions in respect of courier shipments.
This manual will be under the responsibility of the compliance officer, who will
update it and amend as needed. Always will have to be approved by the Board
directive of the entity.

1.1 SCOPE:
These policies are aimed at customers, shareholders and managers of our
conveyor company, which attach to the monitoring, inspection and control by
the Superintendence of ports and transport in accordance with this law.

2. ORGANIZATION

2.1 ABOUT US
QAP LTDA is a company that began in the country in 2001 and thanks to its
excellent performance achievement to expand soon. Dedicated to the provision
of logistic and transport of goods and documents, with coverage at the national
level, ensuring responsible safety and up-to-date information to customers of
the status of your goods.
2.2 MISSION
To supply our clients effective logistics solutions, nationwide, looking for
excellence and profitability, meeting and exceeding your service needs through
the highest standards of quality, backed in a modern vehicle park and the best
physical and technological infrastructure with qualified and trained staff,
ensuring a safe, reliable and timely service protecting the environment.

2.3 VISION
Be the first choice in logistics solutions and transport at the national level,
covering and exceeding the needs and expectations of our customers in
2020: taking competitive costs in the market, complying with the standards
of safety, quality and delivery times, offering a comprehensive logistics
service supported by a system of integrated management and continuous
improvement.
2.4. QUALITY POLICY
QAP LTDA quality policy is based on the commitment to the culture of
continuous improvement as an element that allows the development of the
organization. QAP LTDA. undertakes to make available, at the national level of
a safe and effective service complying with regulatory requirements and the
company's values. Quality is a fundamental value at QAP LTDA and should be
implemented at all levels. A high standard of quality guarantees the safety and
effectiveness of the services provided thereby satisfying the expectations of
customers.

3. CONTENT
3.1 PROCEDURES
1. Contemns with multiple points of collection in each city in addition to
that, we have specialized personnel in collecting the goods in front of
your home or business.

2. All shipments must come properly labeled with the personal data of the
person who receives it and destination city.

3. shipment of documents and packages are stored in the site of collection

to its respective packaging and packing

4. Opaque and packing: materials which are in good condition and fit to the
type of shipping (documents, goods) and the nature of the load should be
used for the packaging of shipments, these materials can be corrugated
cartons, envelopes of manila, sobre-portes, security bags, poly bubble
bags, stretch film, polystyrene (expanded polyethylene) , I u block, Portal
plans, corners of carton crates made in wood and others as the case may,
for example:

Wood: some of these can be used for small or low weight. However some
can withstand up to 500 kg.

Cardboard: carton that tends to be seen is the corrugated or corrugated

Double Pack auto parts, home appliances, among many other products.

Plastic: these packages are increasingly used since the plastic is very
practical, lightweight and very strong. They are usually made of
polypropylene, polyvinyl chloride, polyethylene terephthalate, among
other materials.
Container: also known as conteiner, are containers used to transport
either in media land, maritime, air, among others. They are large, since
moving large objects or which are very heavy
 Pallet: refers to pallet as a platform that serves to preserve and transport
charges and products, similar to the dais. There are different types of
pallets that can be differentiated in planes and superstructure.
Grandes bags: also known as big bags, these bags can be used according
to needs to be mobilized, to be saved, etc. He is considered that thanks to
this kind of packaging is possible to save time and money. They are
widely used for handling materials of construction, industry, etc.

Sacos: in this case speak of large bags, usually made of paper or some
item that is flexible, e.g. plastic. In the case of paper, bags are generally
made of several layers and can be closed once capacity has been
occupied.

5. is an order by every package or document that will be sent, this is

related to the data sender and receiver

6. is delivery of the order to the person who is going to distribute

7. the driver of the vehicle and its auxiliary load merchandise

8. the Assistant and the driver checks that the goods that are delivered is
the same that is linked in the guide of sent.

9. each driver part with the goods to the place of destination.

10. addresses are located in the corresponding site of the distribution of

each sent and auxiliary is responsible to the respective deliveries to
whom it may concern.
3.2 FORMATS

SHIPPING GUIDE

4. RESULTS
To implement in a correct way the procedure for shipments of packages and
documents what is accomplished is the satisfaction of the client, the financial
growth of the company and control over the processes.
 CHOICE OF PROVIDERS

Cost: even though it is one no less, it is important to be careful since it is

misleading, we cannot expect a low cost if it means we do not meet other
critical points.

Time: as we all know it's money, you can play us against or in favour.

Warranty: this is a point that is usually fairly set aside, even though we see it in
products, can also negotiate for services. A guarantee assures us that what we
are getting is quality, since they will not sell us something that then they will
have to change or fix and for us also, in case of failure we subtract the time
(money), because you do not have to be looking for new solutions to our old
problem.

Support agreement: even though we have the warranty, not assures us an

immediate response to the problem that we have, the support agreement gives
us a solution to this. In this we must specify what response times and types of
failure. Well, this depends on what you buy, which is the imagination of you.

Needs of the project: these depend directly on what they are buying, but we
must be realistic, we cannot expect all, met since as mentioned, 100% does not
exist, only have to ensure the most critical.