Riphah Intentional University, Township Campus Lahore

Faculty of Management Sciences

Total Quality Management

Department: Management Sciences

Programs: MS Engineering Management, MS Project Management and MBA

Pre-Reading: The students attending this course must have the know-how of general
management theories, and statistics.

Course Description and Objectives

Quality Management (QM) is a philosophy adopted by a number of organizations around

the globe with local and global customers to reduce variability in the product or service. As the
quality remained major concern of the stakeholders, therefore, with the passage of time different
approached had been introduced to improve quality of the processes, products and services. In
modern era, Statistical Quality Control (SQC) has become a popular component to improving
quality of the processes, product and service. In the corporate marketplace, businesses now
require knowledge of SQC principles which, in turn, requires an integrated effort among its
employees. Not only will statisticians be required to apply SQC techniques, but management,
engineers, and all those involved in producing and marketing a product must be familiar with the
benefits of SQC.

In this course, students will learn about many statistical methods commonly used by
industry to monitor and ultimately improve the quality of products resulting from industrial
processes. Although the course will emphasize the application of these methods, theoretical
justification for the methods will also be provided

Recommended text book: An introduction to statistical quality control by Douglas

Montgomery (6th ed.).

Course Plan

Week Topic(s) Readings

1 Quality Improvement in the Modern Business Environment Chapter 1
2 The DMAIC Process Chapter 2
3 Statistical Methods and Modeling Process Quality Chapter 3
4 Modeling Process Quality Chapter 3
5 Inferential Statistics and Inferences about Process Quality Chapter 4
6 Inferences about Process Quality Chapter 4

7 Methods and Philosophy of Statistical Process Control Chapter 5

8 Control Charts for Variables Chapter 6
9 Control Charts for Attributes Chapter7
10 Process and Measurement System Capability Analysis Chapter 8
11 Univariate Statistical Process Monitoring and Control Chapter 10
Techniques
12 Multivariate Process Monitoring and Control Chapter 11
13 Lot-by-lot Acceptance sampling for attributes Chapter 15
14 Advanced Acceptance Sampling Techniques Chapter 16